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Scorebuddy : Reviews, Pricing, Features & Alternatives

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Scorebuddy is a Call Center Software. Price : $12 (free trial available). Review Scorebuddy : Overview & Pricing

9.2 Expert Score
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Scorebuddy Overview : Features, Pricing, Reviews & Alternatives

Scorebuddy is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.

Scorebuddy is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Quality Management, Review Management, Customer Service, Contact Center …

Scorebuddy price starts from $ 12 per user and per month (free trial available).

Scorebuddy is cloud-based QA software that assesses customer interactions across multiple channels, calls, emails, live chats, and social media.

All-in-one quality management platform for contact centers

What is Scorebuddy ?

So what are we talking about? Years ago, physical timecards or computer spreadsheets were used to track customer interactions. The most popular example of a time card system is one used to monitor quality control during a customer service phone call. Scorebuddy essentially serves as a cloud-based software replacement option for such tools of yesteryear. Web users can access this platform to design and implement their organization’s own dashboards. Instead of a spreadsheet, we have client software that manages all of our data and tracks it accordingly. Emulating the service’s data analysis tools through a spreadsheet would require in-depth knowledge of every Excel function ever created. Such a spreadsheet still falls short of the power of this service when it comes to analyzing trends in customer service data! So how does it stack up? Scorebuddy is certainly not the only game in town that achieves its desired end goal, but it manages to stand out for several important reasons. The first thing that most users immediately notice is the fact that ANY user can use this interface, extract data and then analyze it without any prior IT experience or knowledge. Most of the other options require the end user to have at least a basic understanding of the structure of the traditional information system. In addition to being easy to use, the internship models offered through the service are of higher quality than other models offered through other options. It simply means that we have practice patterns that better mimic the unfolding of a real situation. It’s a simple feature that most competing options don’t offer. All in all, it’s hard to argue that Scorebuddy is the best solution. Let’s take a quick overview of the pros and cons.

The tutorial shows users how to navigate Scorebuddy, a quality assurance tool used to assess customer service interactions in call centers, as a novice user. Go through a… WHAT IS SCOREBUDDY?

Years ago, physical scorecards or computer spreadsheets were used to track customer interactions. The most popular example of a scorecard system is the one used… Read more

Scorebuddy Review

Scorebuddy Review : Pros & Cons

Pros & Cons

When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.

One such familiar name in this arena is Scorebuddy, and as you may have guessed from the title, this review will tell you more about Scorebuddy’s pros and cons.

Weighing the pros & cons is essential before selecting this tool for your business and your team.

Scorebuddy Pros : Key Benefits

– Improve agent performance.

– Increase CSAT/NPS.

– Analyze interactions with customers.

– Save time on scoring and reporting.

– Send integrated brand surveys to customers.

– Increase employee engagement.

– Reduce customer churn.

– Assign courses through an integrated learning and development platform.

– Determine root causes.

Scorebuddy Cons

– Con : Custom integrations can come at a price.
 

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Scorebuddy Features

Here is the list of the main features of this computer software :

– API
– Alerts / Escalation
– Alerts/Notifications
– Audit Management
– Call Center Management
– Call Monitoring
– Compliance Management
– Computer Telephony Integration
– Corrective and Preventive Actions (CAPA)
– Customer Service Analytics
– Defect Tracking
– Reporting/Analytics
– Supplier Quality Control
– Surveys & Feedback
– Training Management

Main function & Pro Features

– Cloud Services

Scorebuddy Integrations

Scorebuddy integrates with more than 4 applications & plugins like Salesforce Service Cloud, Talkdesk and Zendesk (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !

It also provides a powerful API toolkit that allows developers to build web services and exchange data.

Top 20 Scorebuddy integrations

– Zendesk
– Talkdesk
– Salesforce Service Cloud
– Five9

Scorebuddy Pricing

The Scorebuddy pricing plan starts from $ 12 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …

Scorebuddy offers several pricing plans :

– Standard : $ 12,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –

Standard Start Professional Enterprise Premium
$12,00
Per month Per month Per month Per month Per month
Per user Per user Per user Per user Per user

 

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Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.

Sign up for a trial and start using it right away !

Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.

Screenshot of the Vendor Pricing Page :

Software Pricing Plan

Software Pricing Plans

Pricing Details

Pricing Model : Subscription
Free trial : Available
Free plan : No information
Freemium : No information
Starting price : $ 12,00
Entry-level set up fee : No setup fee

The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.

Deployment & Setup

Scorebuddy is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).

scorebuddy is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.

It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android).

Technical Details & Specifications

Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android
Native Apps / Mobile Applications : –
GDPR compliance : No information

Supported languages

This application software supports the following languages : English …

Support & Training

Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Phone Support, Online Support …

Hotline : Yes

Training options : Documentation, Live Online, Videos, Webinars …

Industry & Customers

Who use Scorebuddy ?

This software package is tailored to business needs : Public Administration, Non Profit, Entrepreneur …

This web-based application is recommended for trades : Human Ressources …

This cloud software is used in the sectors : Services …

Customer References

Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …

Awards & Recognitions

No information .

Screenshots

This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Freelancer, Large Company, SME …)

Scorebuddy Screenshots & Images : UI, dashboard …

Scorebuddy Review

Scorebuddy Business Software Pricing

Scorebuddy Features

Scorebuddy Features & Overview

Scorebuddy Screenshot

Scorebuddy Screenshot

Videos

Video #1

YouTube video

 
Video #2

YouTube video

 

Scorebuddy Reviews

Here is our opinion on Scorebuddy : this is an excellent call center software to know .

Scorebuddy User Reviews & Ratings

Online and customer reviews of Scorebuddy software are quite plentiful and overall very positive :

Overall rating : 4,6/5

Value for money : 4,5/5
Functionality : 4,3/5
Usefulness : 4,5/5
Ease of use : 4,5/5

User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%

Popularity on social networks : 1 subscribers on YouTube

Your Customer Review on Scorebuddy

What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …

Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Scorebuddy ? What is your likelihood to renew ?
 

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FAQs

Why use a Call Center Software ?

Cloud software for call centers (call centers) includes all applications dedicated to use in a call center: telephony, emails, sms, social networks, chat. Call center / call center software offers unified communications by linking telephony to computing. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the right services.

According to various sources, most used business software are : CallTrackingMetrics (market share : 15,50%), SAP Contact Center (0,40%), Vocalcom (0,20%), VICIdial (0,20%), Aspect Unified IP (0,20%), Noble Systems (0,20%), Cisco packaged contact center (0,10%), ConnectAndSell (0,10%), Synthetix (0,10%), Aspect Call Center (0,10%), IPscape (0,10%), Telax (0,10%)

Main functions are : Automatic call distribution, Interactive voice response, Computer telephony integration, Auto Dialers, Organize and prioritize service tickets, Expert directory

Main characteristics are : Freshchat, live chat, customer messaging, modern messaging, web chat app, site chat, intercom, intercom chat, zendesk chat, drift, web chat, caller id spoofing, caller id spoofing, calling, crazycall, prank, prank call, spoofing, spoofing, callerid, caller id, caller spoofing, caller id change caller, voice changer, voice changer, spoofing app, spoofingidentity, fun call, clearance, uk

Call Center Software Average Price : from $ 9,00 to $ 40,00 with an average price of $ 24,50 . We have identified more than 284 competitors on the market.

Call Center Software Review

Call Center Software Review

Company details

Developed by SCOREBUDDY, Inc. (@score_buddy on Twitter)
HQ location : United Kingdom
Founded :
Total revenue :

Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication

Tags : …
Website : visit scorebuddy.co.uk

About This Article

This page was composed and published by SaaS-Alternatives.

The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.

Our opinion on Scorebuddy is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.

Scorebuddy Alternatives

If you’re understanding the drawbacks and you’re looking for a Scorebuddy alternative, there are more than 66 competitors listed on SaaS-Alternatives !

If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.

 

Top 10 Alternatives & Competitors to Scorebuddy

– Akio.CX
– EvaluAgent
– Zendesk
– Zoho Desk
– Bitrix24
– Sharpen
– Ubefone
– Dialer360
– Microbasecti
– Cxm

You can also take a look at other business apps, like our Salesforce Work.com review and our bookingkit review.

Comparison with Similar Software & Contenders

Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to Scorebuddy when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
 

Compare Call Center Software

 

9.2Expert Score
Scorebuddy Review
Scorebuddy is an excellent call center SaaS software to know for your company or business.
Ease of use
9.2
Functionnality
8.6
Integrations
9
Customer support
9
Value for money
9
PROS
  • Improve agent performance.
CONS
  • Custom integrations can come at a price
Scorebuddy
Scorebuddy

$12.00

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