AnswerDash
AnswerDash : Reviews, Pricing, Features & Alternatives
AnswerDash is a Knowledge Management (KM) Software. Review AnswerDash : Overview & Pricing
AnswerDash Overview : Features, Pricing, Reviews & Alternatives
AnswerDash is a Knowledge Management (KM) Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
AnswerDash is listed as a Knowledge Management (KM) Software and Document Management Software for companies and is used for Customers Support Self service supports …
AnswerDash prices are available on demand .
AnswerDash’s self-service contextual help reduces and increases support tickets. customer satisfaction.
What is AnswerDash ?
AnswerDash’s self-service, contextual help reduces support tickets and increases customer satisfaction by reducing web support costs and empowering your customers.
AnswerDash solves this problem by giving users contextual answers to their questions right at their point of action. AnswerDash features a floating, configurable help button or tab on web pages. When visitors need help and click on the tab, they are presented with a list of common questions to choose from. By clicking on a question, users receive an instant answer without having to type or formulate a query. Questions are chosen using formulas, context, and learning to determine the most likely question a user will have on that page. With the tab, users instantly find the answers to the questions they have and don’t need to leave the page or go through cumbersome means like phone and email to find the answers. Using A/B testing, we have found that support tickets and costs are significantly reduced and sales conversions are increased. The tab is compatible with mobile and desktop devices, and we also support creating chatbots on Facebook Messenger, allowing another avenue of self-help interactions between the customer and the company. No other company offers an on-page self-service solution like ours, and as customers get smarter and demand more, it’s imperative to provide them with efficient and satisfying customer service channels and ensure a great customer experience. Plus, AnswerDash’s analytics let you see what questions your customers are asking, exactly where they got them, and what answers were valuable to them. Beyond analyzing when and where, AnswerDash allows you to explore the why behind your customers’ behavior. By mapping your customers’ journeys through your site and identifying the questions they find most useful, as well as the questions they can’t find answers to, our platform enables continuous understanding and improvement of customer service and support capabilities. a company. In fact, AnswerDash resolves user issues and requests before a business actually needs to resolve them, allowing businesses to tap into customers who would have gone elsewhere, while giving them the tools to continue to improve. their support capabilities and expertise.
AnswerDash is a cloud-based, context-based self-service customer service solution that helps deliver relevant answers to customers who visit a user’s website or mobile app. The software features predictive question and answer technology based on customer behavior on the website. It also provides popup responses that allow customers to continue browsing the website.
Customers no longer need to leave the page to get smart, instant answers to their questions. AnswerDash AI predicts user needs and presents a contextual web page or personalized questions and answers to the user. Now your customers can get instant answers without submitting a ticket or starting a live chat. What makes AnswerDash predictive self-service better than the rest? The predictive bit is our secret sauce. AnswerDash can predict your customers’ questions based on your website page content or user profile before they start a ticket or live chat. When AnswerDash lets your customers help themselves, three good things happen: your support tickets go down, your sales conversions go up, and your CSAT scores go up. AnswerDash’s ROI Dashboard gives you real-time insights into your ticket diversions, live chat no-shows, cost savings, customer time savings, and agent time savings.
AnswerDash Review : Pros & Cons
Pros & Cons
When it comes to finding the right Knowledge Management (KM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is AnswerDash, and as you may have guessed from the title, this review will tell you more about AnswerDash’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
AnswerDash Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
AnswerDash Cons
– Con : Not always the cheapest option : Knowledge Management (KM) Software average cost is $ 38,04 .
– Con : Custom integrations can come at a price.
AnswerDash Features
Here is the list of the main features of this computer software :
– SaaS software
– Cloud Services
– Customer Experience Features
– Communication Management
– Customer Engagement
– Task Management
– Dashboard
– Knowledge Management
– Multi-Channel Data Collection
– Predictive Analytics
– Customer Success Features
Main function & Pro Features
– SaaS software
– Cloud Services
– Customer Experience Features
– Communication Management
– Customer Engagement
– Task Management
– Dashboard
– Knowledge Management
– Multi-Channel Data Collection
– Predictive Analytics
– Customer Success Features
AnswerDash Integrations
AnswerDash integrates with more than 12 applications & plugins like Freshdesk, LiveChat and Zendesk (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 AnswerDash integrations
– Zendesk
– LiveChat
– Freshdesk
– SnapEngage
– Olark
– LiveChat
– Facebook
– FreshDesk
– LiveChat
– Olark
– SnapEngage
– Zendesk
AnswerDash Pricing
The AnswerDash pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
AnswerDash offers several pricing plans :
– Standard : Price on demand
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Standard | Start | Professional | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
AnswerDash is a cloud-based Knowledge Management (KM) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
answerdash is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Spanish, French, Portuguese …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use AnswerDash ?
This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like Australia, United Kingdom …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Software, education management …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Talkingrain Beverage Co, Net Law Group Inc, Bike Tours Direct, Answerdash, Sketchup …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Non Profit …)
AnswerDash Screenshots & Images : UI, dashboard …
AnswerDash Business Software Pricing
AnswerDash Features & Overview
AnswerDash Screenshot
AnswerDash Screenshot
Videos
Video #1
AnswerDash Reviews
Here is our opinion on AnswerDash : this is a great knowledge management (km) software to advise .
AnswerDash User Reviews & Ratings
Online and customer reviews of AnswerDash software are quite plentiful and overall very positive :
Overall rating : 5/5
Value for money : 5/5
Functionality : 5/5
Usefulness : 5/5
Ease of use : 5/5
User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on AnswerDash
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend AnswerDash ? What is your likelihood to renew ?
FAQs
Why use a Knowledge Management (KM) Software ?
Knowledge management software transforms the raw data accumulated by a company into useful information. It achieves this goal by collecting data in a central knowledge base, contextualizing it and making it easily searchable, so that users can find the information they need on their own.
According to various sources, most used business software are : MindTouch (market share : 1,40%), Inbenta (0,40%), AnswerDash (0,10%)
Main functions are : Publishing options, Decision trees, Advanced search and navigation options, Feedback Options, RSS feed, Self-service portals
Main characteristics are : Management Knowledge, File Sharing, File Sharing, Online File Sharing, Collaboration, Online Collaboration, Cloud Collaboration, Cloud Computing, Rooms, Data Rooms, Document Sharing, Document Sharing, Document Sharing online, simple, easy, secure, file sharing, file sharing, online file sharing, collaboration, online collaboration, cloud collaboration, cloud computing, rooms, data rooms, document sharing, document sharing, sharing online document management, simple, easy
Knowledge Management (KM) Software Average Price : from $ 2,50 to $ 99,00 with an average price of $ 38,04 . We have identified more than 102 competitors on the market.
Knowledge Management (KM) Software Review
Company details
Developed by CLOUDENGAGE, Inc.
HQ location : USA
Founded in 2012 by Don Davidge
Total revenue : $165.0K
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Document Management Software > Knowledge Management (KM) Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit answerdash.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on AnswerDash is independent in order to highlight the strengths and weaknesses of this Knowledge Management (KM) Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
AnswerDash Alternatives
If you’re understanding the drawbacks and you’re looking for a AnswerDash alternative, there are more than 43 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to AnswerDash
– Remedy Knowledge
– Breezio
– Opendecide
– Kbpublisher
– Um
– Assyst06
– Proprofs Knowledge Base
– Liveagent
– Helpconsole
– Helpndoc
You can also take a look at other business apps, like our Buybox review and our Atlassian Confluence review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Document Management Software to find out which one is right for your needs. Discover how these Knowledge Management (KM) Software compare to AnswerDash when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
