Customer Service & Support Software
Best Customer Service & Support Software : Reviews, Pricing, Comparison & Alternatives
What is Customer Service & Support Software ?
Assistance software (Support – After-Sales Service) provide answers to customer requests. Our SaaS (Software as a Service) software comparator allows you to compare 138 Assistance – Support – After-Sales Software.
Freshdesk is a Customer Service & Support Software. Price : $18 (free trial available). Review Freshdesk : Overview & Pricing
★★★★★
More details +
$18.00
Freshdesk Review
Freshdesk is an excellent customer service & support SaaS software to recommend for your company or business. PROS:
- Intuitive user interface Ð Creating a Freshdesk account and getting familiar with the tool is an effortless experience thanks to the smooth and easy-to-navigate user interface.
CONS:
- Custom integrations can come at a price
Freshservice is a Customer Service & Support Software. Price : $22 (free trial available). Review Freshservice : Overview & Pricing
★★★★★
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$22.00
Freshservice Review
Freshservice is an excellent customer service & support SaaS software to recommend for your company or business. PROS:
- cloud-based and ITIL-ready out of the box
CONS:
- Custom integrations can come at a price
Category Leader
LiveAgent is a Help Desk Software. Price : $15 (free trial available). Review LiveAgent : Overview & Pricing
★★★★★
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$15.00
LiveAgent Review
LiveAgent is a great help desk SaaS software to advise for your company or business. PROS:
- A team of 11 support agents is available 24 hours a day, 7 days a week, 365 days a year.
CONS:
- Custom integrations can come at a price
Category Leader
Livechat is a Help Desk Software. Price : $16 (free trial available). Review Livechat : Overview & Pricing
★★★★★
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$16.00
Livechat Review
Livechat is a great help desk SaaS software to know for your company or business. PROS:
- LiveChat increases the number of successful transactions.
CONS:
- Custom integrations can come at a price
Top
Help Scout is a Help Desk Software. Price : $12 (free trial available). Review Help Scout : Overview & Pricing
★★★★★
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$12.00
Help Scout Review
Help Scout is a great help desk SaaS software to advise for your company or business. PROS:
- Help Scout is completely invisible to the client, communications look like a normal chat thread.
CONS:
- Custom integrations can come at a price
HubSpot Service Hub is a Customer Service & Support Software. Price : $1 (free trial available). Review HubSpot Service Hub : Overview & Pricing
★★★★★
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$1.00
HubSpot Service Hub Review
HubSpot Service Hub is an excellent customer service & support SaaS software to advise for your company or business. PROS:
- Turn customers into promoters with communication tools for conversational and contextual interactions.
CONS:
- Custom integrations can come at a price
Teamwork Desk is a Help Desk Software. Price : $7 (free trial available). Review Teamwork Desk : Overview & Pricing
★★★★★
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$7.00
Teamwork Desk Review
Teamwork Desk is an excellent help desk SaaS software to know for your company or business. PROS:
- communicate clearly
CONS:
- Custom integrations can come at a price
Zoho Salesiq is a Consumer Video Chat Software. Price : $19 (free trial available). Review Zoho Salesiq : Overview & Pricing
★★★★★
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$19.00
Zoho Salesiq Review
Zoho Salesiq is an excellent consumer video chat SaaS software to recommend for your company or business. PROS:
- Proactively reach web visitors with offers and discounts and personalize chat sessions using available data such as location, new or returning visitor, fingerprints, time spent on site, etc.
CONS:
- Custom integrations can come at a price
Hippo Video is a Video Tutorial Software. Price : $30 (free trial available). Review Hippo Video : Overview & Pricing
★★★★★
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$30.00
Hippo Video Review
Hippo Video is an excellent video tutorial SaaS software to know for your company or business. PROS:
- Users can record audio and video at any time with the click of a button and send guest recording links to allow non-users to create videos.
CONS:
- Custom integrations can come at a price
MightyCall is a Help Desk Software. Price : $9 (free trial available). Review MightyCall : Overview & Pricing
★★★★★
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$9.00
MightyCall Review
MightyCall is an excellent help desk SaaS software to know for your company or business. PROS:
- MightyCall allows users to manage all customer inquiries in a single interface.
CONS:
- Custom integrations can come at a price
GoToMyPC is a Remote Customer Support Software. Price : $44 (free trial available). Review GoToMyPC : Overview & Pricing
★★★★★
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$44.00
GoToMyPC Review
GoToMyPC is an excellent remote customer support SaaS software to know for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Category Leader
Mailshake is a Customer Service & Support Software. Price : $19. Review Mailshake : Overview & Pricing
★★★★★
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$19.00
Mailshake Review
Mailshake is a great customer service & support SaaS software to know for your company or business. PROS:
- send personalized mass emails with our easy-to-use direct mail
CONS:
- Custom integrations can come at a price
Top
Gorgias is a Help Desk Software. Price : $50 (free trial available). Review Gorgias : Overview & Pricing
★★★★★
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$50.00
Gorgias Review
Gorgias is a great help desk SaaS software to advise for your company or business. PROS:
- Edit/refund orders, cancel subscriptions, award loyalty points and more with a single click.
CONS:
- Custom integrations can come at a price
ManageEngine SupportCenter Plus is a Help Desk Software. Price : $495 (free trial available). Review ManageEngine SupportCenter Plus : Overview & Pricing
★★★★★
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$495.00
ManageEngine SupportCenter Plus Review
ManageEngine SupportCenter Plus is an excellent help desk SaaS software to trust for your company or business. PROS:
- multichannel communication
CONS:
- Not always the cheapest option
Recommended
Paldesk is a Help Desk Software. Price : $14 (free trial available). Review Paldesk : Overview & Pricing
★★★★★
More details +
$14.00
Paldesk Review
Paldesk is a great help desk SaaS software to know for your company or business. PROS:
- Create a custom chat widget and embed it on your company website or mobile apps to enable communication between customers and agents
CONS:
- Custom integrations can come at a price
Nuance is a Virtual Agents Software. Review Nuance : Overview & Pricing
★★★★★
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Nuance Review
Nuance is an easy-to-use virtual agents SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Zoho Support is a Help Desk Software. Price : $25. Review Zoho Support : Overview & Pricing
★★★★★
More details +
$25.00
Zoho Support Review
Zoho Support is an excellent help desk SaaS software to advise for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Abhisi is a Help Desk Software. Price : $9 (free trial available). Review Abhisi : Overview & Pricing
★★★★★
More details +
$9.00
Abhisi Review
Abhisi is a very popular help desk SaaS software to advise for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Top
Cayzu is a Help Desk Software. Price : $4 (free trial available). Review Cayzu : Overview & Pricing
★★★★★
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$4.00
Cayzu Review
Cayzu is a great help desk SaaS software to advise for your company or business. PROS:
- Cayzu offers an easy way to manage all support requests from a single cloud portal, whether they come from phone, email, Facebook, Twitter or even mobile devices.
CONS:
- Custom integrations can come at a price
typedesk is a Customer Service & Support Software. Price : $5 (free trial available). Review typedesk : Overview & Pricing
★★★★★
More details +
$5.00
typedesk Review
typedesk is a decent customer service & support SaaS software to experiment for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Microsoft Dynamics 365 for Customer Service is a Customer Self-Service Software. Review Microsoft Dynamics 365 for Customer Service : Overview & Pricing
★★★★★
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Microsoft Dynamics 365 for Customer Service Review
Microsoft Dynamics 365 for Customer Service is a decent customer self-service SaaS software to try for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
HelpWire is a Remote Customer Support Software. Price : $699 (free trial available). Review HelpWire : Overview & Pricing
★★★★★
More details +
$699.00
HelpWire Review
HelpWire is an excellent remote customer support SaaS software to advise for your company or business. PROS:
- Diagnose, control and repair your customers' equipment remotely.
CONS:
- Custom integrations can come at a price
Popular
Buffer Reply is a Social Media Support Software. Price : $0. Review Buffer Reply : Overview & Pricing
★★★★★
More details +
Free!
Buffer Reply Review
Buffer Reply is a great social media support SaaS software to trust for your company or business. PROS:
- More than 600 images
CONS:
- Custom integrations can come at a price
Zoho Servicedesk Plus is a Help Desk Software. Review Zoho Servicedesk Plus : Overview & Pricing
★★★★★
More details +
Zoho Servicedesk Plus Review
Zoho Servicedesk Plus is a decent help desk SaaS software to examine for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Why use Customer Service & Support Software ?
What are the key features and benefits of Customer Service & Support Software ?
- Knowledge Management System
- Self-Service
- Reports
- Mobile Support
- Level Agreement Management Service
- Remote Support
- Engagements and Qualified Leads
- Browse and Create Articles
- Responsive Design
- Exploitable Content Information
What are the Cons of Customer Service & Support Software ?
- Data hosting: not necessarily stored in your country (server abroad)
- Installation & Maintenance: it is preferable to call on an IT integrator
- Technical support: it is preferable to train employees when changing software packages
- Security & Confidentiality: you must trust the publisher of the solution
- Price: multiplying subscription software can be costly for the company
Best Customer Service & Support Software: Reviews Pricing Comparison Alternatives