Customer Management Software
Best Customer Management Software : Reviews, Pricing, Comparison & Alternatives
What is Customer Management Software ?
A Customer Care Software (Customer Care) helps customer service representatives document, route, track, troubleshoot and report customer issues using a trouble ticket system. This technology is sometimes referred to as help desk software. Customer Relationship software manages the entire relationship with customers. prospecting, management of contracts, history, loyalty, after-sales service … The purpose of this software is to strengthen the knowledge of a company’s customers. Our SaaS software comparator (Software as a Service) allows you to compare 310 Client Software – Client Relations.
Zoho Desk is a Sales Engagement Platform Software. Price : $14 (free trial available). Review Zoho Desk : Overview & Pricing
★★★★★
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$14.00
Zoho Desk Review
Zoho Desk is an excellent sales engagement platform SaaS software to recommend for your company or business. PROS:
- Put customer service at the heart of your business.
CONS:
- Custom integrations can come at a price
Freshdesk is a Customer Service & Support Software. Price : $18 (free trial available). Review Freshdesk : Overview & Pricing
★★★★★
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$18.00
Freshdesk Review
Freshdesk is an excellent customer service & support SaaS software to recommend for your company or business. PROS:
- Intuitive user interface Ð Creating a Freshdesk account and getting familiar with the tool is an effortless experience thanks to the smooth and easy-to-navigate user interface.
CONS:
- Custom integrations can come at a price
Freshservice is a Customer Service & Support Software. Price : $22 (free trial available). Review Freshservice : Overview & Pricing
★★★★★
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$22.00
Freshservice Review
Freshservice is an excellent customer service & support SaaS software to recommend for your company or business. PROS:
- cloud-based and ITIL-ready out of the box
CONS:
- Custom integrations can come at a price
Category Leader
LiveAgent is a Help Desk Software. Price : $15 (free trial available). Review LiveAgent : Overview & Pricing
★★★★★
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$15.00
LiveAgent Review
LiveAgent is a great help desk SaaS software to advise for your company or business. PROS:
- A team of 11 support agents is available 24 hours a day, 7 days a week, 365 days a year.
CONS:
- Custom integrations can come at a price
Category Leader
Livechat is a Help Desk Software. Price : $16 (free trial available). Review Livechat : Overview & Pricing
★★★★★
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$16.00
Livechat Review
Livechat is a great help desk SaaS software to know for your company or business. PROS:
- LiveChat increases the number of successful transactions.
CONS:
- Custom integrations can come at a price
Top
Help Scout is a Help Desk Software. Price : $12 (free trial available). Review Help Scout : Overview & Pricing
★★★★★
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$12.00
Help Scout Review
Help Scout is a great help desk SaaS software to advise for your company or business. PROS:
- Help Scout is completely invisible to the client, communications look like a normal chat thread.
CONS:
- Custom integrations can come at a price
Top
Nicereply is an User Satisfaction Software. Price : $49 (free trial available). Review Nicereply : Overview & Pricing
★★★★★
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$49.00
Nicereply Review
Nicereply is a great user satisfaction SaaS software to advise for your company or business. PROS:
- Customer Effort Score (CES)
CONS:
- Custom integrations can come at a price
HubSpot Service Hub is a Customer Service & Support Software. Price : $1 (free trial available). Review HubSpot Service Hub : Overview & Pricing
★★★★★
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$1.00
HubSpot Service Hub Review
HubSpot Service Hub is an excellent customer service & support SaaS software to advise for your company or business. PROS:
- Turn customers into promoters with communication tools for conversational and contextual interactions.
CONS:
- Custom integrations can come at a price
Teamwork Desk is a Help Desk Software. Price : $7 (free trial available). Review Teamwork Desk : Overview & Pricing
★★★★★
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$7.00
Teamwork Desk Review
Teamwork Desk is an excellent help desk SaaS software to know for your company or business. PROS:
- communicate clearly
CONS:
- Custom integrations can come at a price
Vendasta is a Review Management Software. Price : $50 (free trial available). Review Vendasta : Overview & Pricing
★★★★★
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$50.00
Vendasta Review
Vendasta is an excellent review management SaaS software to trust for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Zoho Salesiq is a Consumer Video Chat Software. Price : $19 (free trial available). Review Zoho Salesiq : Overview & Pricing
★★★★★
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$19.00
Zoho Salesiq Review
Zoho Salesiq is an excellent consumer video chat SaaS software to recommend for your company or business. PROS:
- Proactively reach web visitors with offers and discounts and personalize chat sessions using available data such as location, new or returning visitor, fingerprints, time spent on site, etc.
CONS:
- Custom integrations can come at a price
Hippo Video is a Video Tutorial Software. Price : $30 (free trial available). Review Hippo Video : Overview & Pricing
★★★★★
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$30.00
Hippo Video Review
Hippo Video is an excellent video tutorial SaaS software to know for your company or business. PROS:
- Users can record audio and video at any time with the click of a button and send guest recording links to allow non-users to create videos.
CONS:
- Custom integrations can come at a price
MightyCall is a Help Desk Software. Price : $9 (free trial available). Review MightyCall : Overview & Pricing
★★★★★
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$9.00
MightyCall Review
MightyCall is an excellent help desk SaaS software to know for your company or business. PROS:
- MightyCall allows users to manage all customer inquiries in a single interface.
CONS:
- Custom integrations can come at a price
GoToMyPC is a Remote Customer Support Software. Price : $44 (free trial available). Review GoToMyPC : Overview & Pricing
★★★★★
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$44.00
GoToMyPC Review
GoToMyPC is an excellent remote customer support SaaS software to know for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Recommended
Text Request is an User Engagement Software. Price : $49. Review Text Request : Overview & Pricing
★★★★★
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$49.00
Text Request Review
Text Request is a great user engagement SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Category Leader
Mailshake is a Customer Service & Support Software. Price : $19. Review Mailshake : Overview & Pricing
★★★★★
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$19.00
Mailshake Review
Mailshake is a great customer service & support SaaS software to know for your company or business. PROS:
- send personalized mass emails with our easy-to-use direct mail
CONS:
- Custom integrations can come at a price
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Gorgias is a Help Desk Software. Price : $50 (free trial available). Review Gorgias : Overview & Pricing
★★★★★
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$50.00
Gorgias Review
Gorgias is a great help desk SaaS software to advise for your company or business. PROS:
- Edit/refund orders, cancel subscriptions, award loyalty points and more with a single click.
CONS:
- Custom integrations can come at a price
Top
FROGED is a Sales Engagement Platform Software. Price : $69 (free trial available). Review FROGED : Overview & Pricing
★★★★★
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$69.00
FROGED Review
FROGED is a great sales engagement platform SaaS software to advise for your company or business. PROS:
- Discover what is most important for each user
CONS:
- Custom integrations can come at a price
Recommended
Boast is a Customer Satisfaction Software. Price : $19. Review Boast : Overview & Pricing
★★★★★
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$19.00
Boast Review
Boast is a great customer satisfaction SaaS software to trust for your company or business. PROS:
- Collect testimonials directly from your website, automatically display videos on your site, collect testimonial forms anywhere with kiosk mode, edit and organize your testimonials, upload submitted videos, stay informed with Boast statistics, integrate Boost with Google Analytics, share your videos on YouTube, collect testimonials with Boast mobile apps, track the source of your videos with campaigns, grow your email list with the Boast Mailchimp integration, rate testimonials to show your favorites
CONS:
- Custom integrations can come at a price
ManageEngine SupportCenter Plus is a Help Desk Software. Price : $495 (free trial available). Review ManageEngine SupportCenter Plus : Overview & Pricing
★★★★★
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$495.00
ManageEngine SupportCenter Plus Review
ManageEngine SupportCenter Plus is an excellent help desk SaaS software to trust for your company or business. PROS:
- multichannel communication
CONS:
- Not always the cheapest option
Recommended
Paldesk is a Help Desk Software. Price : $14 (free trial available). Review Paldesk : Overview & Pricing
★★★★★
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$14.00
Paldesk Review
Paldesk is a great help desk SaaS software to know for your company or business. PROS:
- Create a custom chat widget and embed it on your company website or mobile apps to enable communication between customers and agents
CONS:
- Custom integrations can come at a price
Nuance is a Virtual Agents Software. Review Nuance : Overview & Pricing
★★★★★
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Nuance Review
Nuance is an easy-to-use virtual agents SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Directly Review
Directly is a decent forum SaaS software to explore for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Why use Customer Management Software ?
What are the key features and benefits of Customer Management Software ?
- Live chat
- Free customer service
- Knowledge base
- Multi-channel management
- Analytics and reports
- Engagements and qualified leads
- Browse and create articles
- Responsive design
- Actionable content information
- Document , video and image responses
What are the Cons of Customer Management Software ?
- Data hosting: not necessarily stored in your country (server abroad)
- Installation & Maintenance: it is preferable to call on an IT integrator
- Technical support: it is preferable to train employees when changing software packages
- Security & Confidentiality: you must trust the publisher of the solution
- Price: multiplying subscription software can be costly for the company
Best Customer Management Software: Reviews Pricing Comparison Alternatives