Social Media Support Software

Best Social Media Support Software : Reviews, Pricing, Comparison & Alternatives

What is Social Media Support Software ?

A social media customer support software is about listening and proactively responding to social media support issues. Social customer service has become one of the most important ways businesses use social technology. This was driven by consumers who quickly discovered that the quickest way to get a response from customer service was not to call the company and open a support ticket, but to tweet an issue. to the whole world. The very public nature of the grievance will almost certainly elicit a very quick response – certainly faster than more traditional channels. Some social media customer service solutions like Conversocial and Lithium Social Web specialize in this specific use case. In response, some platform vendors have started adding support features, including things like ticket routing, to their platforms. Our SaaS software comparator (Software as a Service) allows you to compare 12 Customer support software on social networks.