Social Media Support Software
Best Social Media Support Software : Reviews, Pricing, Comparison & Alternatives
What is Social Media Support Software ?
A social media customer support software is about listening and proactively responding to social media support issues. Social customer service has become one of the most important ways businesses use social technology. This was driven by consumers who quickly discovered that the quickest way to get a response from customer service was not to call the company and open a support ticket, but to tweet an issue. to the whole world. The very public nature of the grievance will almost certainly elicit a very quick response – certainly faster than more traditional channels. Some social media customer service solutions like Conversocial and Lithium Social Web specialize in this specific use case. In response, some platform vendors have started adding support features, including things like ticket routing, to their platforms. Our SaaS software comparator (Software as a Service) allows you to compare 12 Customer support software on social networks.
Popular
Buffer Reply is a Social Media Support Software. Price : $0. Review Buffer Reply : Overview & Pricing
★★★★★
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Free!
Buffer Reply Review
Buffer Reply is a great social media support SaaS software to trust for your company or business. PROS:
- More than 600 images
CONS:
- Custom integrations can come at a price
Zendesk Support is a Social Media Support Software. Price : $59 (free trial available). Review Zendesk Support : Overview & Pricing
★★★★★
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$59.00
Zendesk Support Review
Zendesk Support is an excellent social media support SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Sparkcentral is a Social Media Support Software. Price : $600. Review Sparkcentral : Overview & Pricing
★★★★★
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$600.00
Sparkcentral Review
Sparkcentral is a very popular social media support SaaS software to recommend for your company or business. PROS:
- Automated Workflow - Sparkcentral's push technology automatically distributes social media posts to every rep on duty, ensuring comprehensive coverage
CONS:
- Custom integrations can come at a price
Top
Logicalware is a Social Media Support Software (free trial available). Review Logicalware : Overview & Pricing
★★★★★
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Logicalware Review
Logicalware is a great social media support SaaS software to advise for your company or business. PROS:
- Accelerate customer response time across multiple channels
CONS:
- Custom integrations can come at a price
Attensity is a Social Media Support Software. Review Attensity : Overview & Pricing
★★★★★
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Attensity Review
Attensity is an excellent social media support SaaS software to advise for your company or business. PROS:
- Online and Social Conversations: Allows you to monitor and analyze millions of online sources for customer intelligence
CONS:
- Custom integrations can come at a price
Dimelo Social is a Social Media Support Software. Review Dimelo Social : Overview & Pricing
★★★★★
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Dimelo Social Review
Dimelo Social is a decent social media support SaaS software to consider for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Dimelo Mobile is a Social Media Support Software. Review Dimelo Mobile : Overview & Pricing
★★★★★
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Dimelo Mobile Review
Dimelo Mobile is a decent social media support SaaS software to try for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Airwoot is a Social Media Support Software. Review Airwoot : Overview & Pricing
★★★★★
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Airwoot Review
Airwoot is a decent social media support SaaS software to investigate for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Category Leader
Cisco SocialMiner is a Social Media Support Software. Review Cisco SocialMiner : Overview & Pricing
★★★★★
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Cisco SocialMiner Review
Cisco SocialMiner is a great social media support SaaS software to know for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
DigitalGenius is a Social Media Support Software. Review DigitalGenius : Overview & Pricing
★★★★★
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DigitalGenius Review
DigitalGenius is a simple social media support SaaS software to experiment for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
HelpSocial is a Social Media Support Software. Review HelpSocial : Overview & Pricing
★★★★★
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HelpSocial Review
HelpSocial is a decent social media support SaaS software to experience for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
CX Company is a Social Media Support Software. Review CX Company : Overview & Pricing
★★★★★
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CX Company Review
CX Company is a decent social media support SaaS software to test for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Chatdesk Social Shift is a Social Media Support Software. Review Chatdesk Social Shift : Overview & Pricing
★★★★★
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Chatdesk Social Shift Review
Chatdesk Social Shift is a decent social media support SaaS software to examine for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Why use Social Media Support Software ?
What are the key features and benefits of Social Media Support Software ?
- Analytics
- Chat bots
- Organization management
- Planning and publishing
- CRM
- CRM
What are the Cons of Social Media Support Software ?
- Data hosting: not necessarily stored in your country (server abroad)
- Installation & Maintenance: it is preferable to call on an IT integrator
- Technical support: it is preferable to train employees when changing software packages
- Security & Confidentiality: you must trust the publisher of the solution
- Price: multiplying subscription software can be costly for the company
Best Social Media Support Software: Reviews Pricing Comparison Alternatives