IT Service Management (ITSM)
Best IT Service Management (ITSM) : Reviews, Pricing, Comparison & Alternatives
What is IT Service Management (ITSM) ?
IT Service Management Software (ITSM) connects computers, phones, , servers, networks, applications and online services. IT Service Management software (ITSM: Information Technology Service Management) manages all of an organization’s IT services and helps reduce costs. Our SaaS (Software as a Service) software comparator allows you to compare 28 IT Service Management (ITSM) software.
VMware Service Manager is an IT Service Management (ITSM). Review VMware Service Manager : Overview & Pricing
★★★★★
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VMware Service Manager Review
VMware Service Manager is a popular it service management (itsm) to test for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Microsoft System Center Service Manager is an IT Service Management (ITSM). Review Microsoft System Center Service Manager : Overview & Pricing
★★★★★
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Microsoft System Center Service Manager Review
Microsoft System Center Service Manager is an innovative it service management (itsm) to discover for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Microsoft Operations Management Suite is an IT Service Management (ITSM). Review Microsoft Operations Management Suite : Overview & Pricing
★★★★★
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Microsoft Operations Management Suite Review
Microsoft Operations Management Suite is an innovative it service management (itsm) to try for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Symantec Client Management Suite is an IT Service Management (ITSM). Review Symantec Client Management Suite : Overview & Pricing
★★★★★
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Symantec Client Management Suite Review
Symantec Client Management Suite is a very popular it service management (itsm) to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Recommended
Jamf Pro is an IT Service Management (ITSM). Price : $3 (free trial available). Review Jamf Pro : Overview & Pricing
★★★★★
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$3.00
Jamf Pro Review
Jamf Pro is a great it service management (itsm) to advise for your company or business. PROS:
- Easily deploy and enroll devices with Jamf Pro
CONS:
- Custom integrations can come at a price
Sunrise is an IT Service Management (ITSM). Price : $99 (free trial available). Review Sunrise : Overview & Pricing
★★★★★
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$99.00
Sunrise Review
Sunrise is an excellent it service management (itsm) to advise for your company or business. PROS:
- Sunrise is available as a native mobile app on iOS and Android, giving users the flexibility to manage billing and invoicing on the go.
CONS:
- Not always the cheapest option
Vivantio is an IT Service Management (ITSM). Price : $60 (free trial available). Review Vivantio : Overview & Pricing
★★★★★
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$60.00
Vivantio Review
Vivantio is an excellent it service management (itsm) to trust for your company or business. PROS:
- Vivantio's suite of service management products enables B2B service companies to enable only the features they need, aligned with their immediate needs on a platform that can grow with their business
CONS:
- Not always the cheapest option
Jira Service Desk is an IT Service Management (ITSM). Price : $20 (free trial available). Review Jira Service Desk : Overview & Pricing
★★★★★
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$20.00
Jira Service Desk Review
Jira Service Desk is an excellent it service management (itsm) to know for your company or business. PROS:
- Request management
CONS:
- Custom integrations can come at a price
TOPdesk is an IT Service Management (ITSM). Price : $66 (free trial available). Review TOPdesk : Overview & Pricing
★★★★★
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$66.00
TOPdesk Review
TOPdesk is an excellent it service management (itsm) to trust for your company or business. PROS:
- Manage and implement changes and releases with the TOPdesks IT Change Management module, which provides workflow automation for frequently requested changes, custom forms with best practices for the self-service portal, task checklists, and a graphic calendar planner.
CONS:
- Not always the cheapest option
Spiceworks is an IT Service Management (ITSM). Price : $83 (free trial available). Review Spiceworks : Overview & Pricing
★★★★★
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$83.00
Spiceworks Review
Spiceworks is an excellent it service management (itsm) to trust for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Kaseya VSA is an IT Service Management (ITSM) (free trial available). Review Kaseya VSA : Overview & Pricing
★★★★★
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Kaseya VSA Review
Kaseya VSA is an easy-to-use it service management (itsm) to recommend for your company or business. PROS:
- Continue your journey to a modern MSP or IT department by leveraging the Kaseya VSA platform
CONS:
- Not always the cheapest option
Lansweeper is an IT Service Management (ITSM). Price : $0 (free trial available). Review Lansweeper : Overview & Pricing
★★★★★
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Free!
Lansweeper Review
Lansweeper is an excellent it service management (itsm) to advise for your company or business. PROS:
- Scan computers without having to deploy agents
CONS:
- Custom integrations can come at a price
OTRS is an IT Service Management (ITSM). Price : $0. Review OTRS : Overview & Pricing
★★★★★
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Free!
OTRS Review
OTRS is an excellent it service management (itsm) to know for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
C2 ATOM is an IT Service Management (ITSM). Price : $65 (free trial available). Review C2 ATOM : Overview & Pricing
★★★★★
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$65.00
C2 ATOM Review
C2 ATOM is an excellent it service management (itsm) to know for your company or business. PROS:
- Discover a flexible platform that centralizes your users' requests and automates your processes.
CONS:
- Not always the cheapest option
Recommended
Goverlan Reach is an IT Service Management (ITSM). Price : $15 (free trial available). Review Goverlan Reach : Overview & Pricing
★★★★★
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$15.00
Goverlan Reach Review
Goverlan Reach is a great it service management (itsm) to know for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
ChangeGear is an IT Service Management (ITSM). Price : $995. Review ChangeGear : Overview & Pricing
★★★★★
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$995.00
ChangeGear Review
ChangeGear is a very popular it service management (itsm) to trust for your company or business. PROS:
- ChangeGear Service Desk provides a customizable dashboard for team leaders and managers to gain real-time metrics and KPI insights to help manage IT service activities
CONS:
- Not always the cheapest option
Ivanti Service Manager is an IT Service Management (ITSM) (free trial available). Review Ivanti Service Manager : Overview & Pricing
★★★★★
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Ivanti Service Manager Review
Ivanti Service Manager is an excellent it service management (itsm) to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Cherwell Service Management is an IT Service Management (ITSM). Price : $189. Review Cherwell Service Management : Overview & Pricing
★★★★★
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$189.00
Cherwell Service Management Review
Cherwell Service Management is an excellent it service management (itsm) to know for your company or business. PROS:
- Customizable incident management includes question-based incident ratings, a status bar to display incident workflow progress, contextual routing to assign incident ownership, and one-step management actions for monitoring, surveillance and communication.
CONS:
- Not always the cheapest option
iTop is an IT Service Management (ITSM). Review iTop : Overview & Pricing
★★★★★
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iTop Review
iTop is an innovative it service management (itsm) to test for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
INSITE is an IT Service Management (ITSM). Review INSITE : Overview & Pricing
★★★★★
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INSITE Review
INSITE is an innovative it service management (itsm) to test for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
MSP RMM is an IT Service Management (ITSM). Price : $18 (free trial available). Review MSP RMM : Overview & Pricing
★★★★★
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$18.00
MSP RMM Review
MSP RMM is an excellent it service management (itsm) to trust for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
InvGate Service Desk is an IT Service Management (ITSM) (free trial available). Review InvGate Service Desk : Overview & Pricing
★★★★★
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InvGate Service Desk Review
InvGate Service Desk is an excellent it service management (itsm) to trust for your company or business. PROS:
- Implementing an integrated service desk and asset management solution enables agents to work more efficiently with ticket and asset data on the same screen.
CONS:
- Not always the cheapest option
Alloy Navigator is an IT Service Management (ITSM). Price : $19 (free trial available). Review Alloy Navigator : Overview & Pricing
★★★★★
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$19.00
Alloy Navigator Review
Alloy Navigator is an excellent it service management (itsm) to advise for your company or business. PROS:
- Design robust IT processes with the most powerful workflow automation engine in its class without the need for expensive programmers.
CONS:
- Custom integrations can come at a price
Top
Hornbill is an IT Service Management (ITSM) (free trial available). Review Hornbill : Overview & Pricing
★★★★★
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Hornbill Review
Hornbill is a great it service management (itsm) to trust for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Why use IT Service Management (ITSM) ?
What are the key features and benefits of IT Service Management (ITSM) ?
- Help desk / service desk
- IT asset management
- Configuration management
- Service catalog management
- License management
- Network management
- Knowledge management
- Manage users and services
- Contract management and guarantees with the dates of validity and notice as well as the calculation of costs, fixed assets, depreciation, residual values ​​and calculation of the TCO
- Management of the history of movements from receipt to exit from the equipment fleet
What are the Cons of IT Service Management (ITSM) ?
- Data hosting: not necessarily stored in your country (server abroad)
- Installation & Maintenance: it is preferable to call on an IT integrator
- Technical support: it is preferable to train employees when changing software packages
- Security & Confidentiality: you must trust the publisher of the solution
- Price: multiplying subscription software can be costly for the company
Best IT Service Management (ITSM): Reviews Pricing Comparison Alternatives