Help Desk Software
Best Help Desk Software : Reviews, Pricing, Comparison & Alternatives
What is Help Desk Software ?
customer support software (help desk – after-sales service) is used to manage after-sales service and customer questions and issues. customer support software improves relations between the company and its customers: help desk, after-sales service, etc. Our SaaS software comparator (Software as a Service) allows you to compare 50 Customer support software – help desk – after-sales service.
Category Leader
LiveAgent is a Help Desk Software. Price : $15 (free trial available). Review LiveAgent : Overview & Pricing
★★★★★
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$15.00
LiveAgent Review
LiveAgent is a great help desk SaaS software to advise for your company or business. PROS:
- A team of 11 support agents is available 24 hours a day, 7 days a week, 365 days a year.
CONS:
- Custom integrations can come at a price
Category Leader
Livechat is a Help Desk Software. Price : $16 (free trial available). Review Livechat : Overview & Pricing
★★★★★
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$16.00
Livechat Review
Livechat is a great help desk SaaS software to know for your company or business. PROS:
- LiveChat increases the number of successful transactions.
CONS:
- Custom integrations can come at a price
Top
Help Scout is a Help Desk Software. Price : $12 (free trial available). Review Help Scout : Overview & Pricing
★★★★★
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$12.00
Help Scout Review
Help Scout is a great help desk SaaS software to advise for your company or business. PROS:
- Help Scout is completely invisible to the client, communications look like a normal chat thread.
CONS:
- Custom integrations can come at a price
Teamwork Desk is a Help Desk Software. Price : $7 (free trial available). Review Teamwork Desk : Overview & Pricing
★★★★★
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$7.00
Teamwork Desk Review
Teamwork Desk is an excellent help desk SaaS software to know for your company or business. PROS:
- communicate clearly
CONS:
- Custom integrations can come at a price
MightyCall is a Help Desk Software. Price : $9 (free trial available). Review MightyCall : Overview & Pricing
★★★★★
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$9.00
MightyCall Review
MightyCall is an excellent help desk SaaS software to know for your company or business. PROS:
- MightyCall allows users to manage all customer inquiries in a single interface.
CONS:
- Custom integrations can come at a price
Top
Gorgias is a Help Desk Software. Price : $50 (free trial available). Review Gorgias : Overview & Pricing
★★★★★
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$50.00
Gorgias Review
Gorgias is a great help desk SaaS software to advise for your company or business. PROS:
- Edit/refund orders, cancel subscriptions, award loyalty points and more with a single click.
CONS:
- Custom integrations can come at a price
ManageEngine SupportCenter Plus is a Help Desk Software. Price : $495 (free trial available). Review ManageEngine SupportCenter Plus : Overview & Pricing
★★★★★
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$495.00
ManageEngine SupportCenter Plus Review
ManageEngine SupportCenter Plus is an excellent help desk SaaS software to trust for your company or business. PROS:
- multichannel communication
CONS:
- Not always the cheapest option
Recommended
Paldesk is a Help Desk Software. Price : $14 (free trial available). Review Paldesk : Overview & Pricing
★★★★★
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$14.00
Paldesk Review
Paldesk is a great help desk SaaS software to know for your company or business. PROS:
- Create a custom chat widget and embed it on your company website or mobile apps to enable communication between customers and agents
CONS:
- Custom integrations can come at a price
Zoho Support is a Help Desk Software. Price : $25. Review Zoho Support : Overview & Pricing
★★★★★
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$25.00
Zoho Support Review
Zoho Support is an excellent help desk SaaS software to advise for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Abhisi is a Help Desk Software. Price : $9 (free trial available). Review Abhisi : Overview & Pricing
★★★★★
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$9.00
Abhisi Review
Abhisi is a very popular help desk SaaS software to advise for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Top
Cayzu is a Help Desk Software. Price : $4 (free trial available). Review Cayzu : Overview & Pricing
★★★★★
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$4.00
Cayzu Review
Cayzu is a great help desk SaaS software to advise for your company or business. PROS:
- Cayzu offers an easy way to manage all support requests from a single cloud portal, whether they come from phone, email, Facebook, Twitter or even mobile devices.
CONS:
- Custom integrations can come at a price
Zoho Servicedesk Plus is a Help Desk Software. Review Zoho Servicedesk Plus : Overview & Pricing
★★★★★
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Zoho Servicedesk Plus Review
Zoho Servicedesk Plus is a decent help desk SaaS software to examine for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Nextiva Service is a Help Desk Software. Review Nextiva Service : Overview & Pricing
★★★★★
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Nextiva Service Review
Nextiva Service is an excellent help desk SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Zendesk is a Help Desk Software. Price : $49 (free trial available). Review Zendesk : Overview & Pricing
★★★★★
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$49.00
Zendesk Review
Zendesk is an excellent help desk SaaS software to recommend for your company or business. PROS:
- The fastest way to great customer service
CONS:
- Custom integrations can come at a price
SolarWinds Service Desk is a Help Desk Software. Price : $19 (free trial available). Review SolarWinds Service Desk : Overview & Pricing
★★★★★
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$19.00
SolarWinds Service Desk Review
SolarWinds Service Desk is an excellent help desk SaaS software to know for your company or business. PROS:
- SolarWinds Service Desk is a service desk that can be used across IT and across an organization, enabling internal service providers to streamline process improvement and increase productivity
CONS:
- Custom integrations can come at a price
Snapengage is a Help Desk Software. Price : $60 (free trial available). Review Snapengage : Overview & Pricing
★★★★★
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$60.00
Snapengage Review
Snapengage is an excellent help desk SaaS software to recommend for your company or business. PROS:
- SnapEngage's advanced CRM and help desk integrations work seamlessly with your existing workflows and increase your team's efficiency
CONS:
- Custom integrations can come at a price
Kustomer is a Help Desk Software. Price : $49. Review Kustomer : Overview & Pricing
★★★★★
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$49.00
Kustomer Review
Kustomer is an excellent help desk SaaS software to advise for your company or business. PROS:
- View all customer data from internal and third-party systems in a single timeline view for more productive and effective conversations.
CONS:
- Custom integrations can come at a price
IT GLUE is a Help Desk Software. Price : $19 (free trial available). Review IT GLUE : Overview & Pricing
★★★★★
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$19.00
IT GLUE Review
IT GLUE is an excellent help desk SaaS software to trust for your company or business. PROS:
- Runbooks allow users to create documentation packages in PDF format, providing offline access to structured information for single, multiple, or all clients.
CONS:
- Custom integrations can come at a price
Genesys PureEngage is a Help Desk Software (free trial available). Review Genesys PureEngage : Overview & Pricing
★★★★★
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Genesys PureEngage Review
Genesys PureEngage is an excellent help desk SaaS software to advise for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
LiveZilla is a Help Desk Software. Price : $218 (free trial available). Review LiveZilla : Overview & Pricing
★★★★★
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$218.00
LiveZilla Review
LiveZilla is an excellent help desk SaaS software to know for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Uservoice is a Help Desk Software. Price : $499 (free trial available). Review Uservoice : Overview & Pricing
★★★★★
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$499.00
Uservoice Review
Uservoice is an excellent help desk SaaS software to know for your company or business. PROS:
- Aggregate and analyze product reviews from the thousands (or millions) without breaking a sweat.
CONS:
- Not always the cheapest option
Recommended
Usersnap is a Help Desk Software. Price : $19 (free trial available). Review Usersnap : Overview & Pricing
★★★★★
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$19.00
Usersnap Review
Usersnap is a great help desk SaaS software to recommend for your company or business. PROS:
- 1) Collect feedback and bug reports when they occur
CONS:
- Custom integrations can come at a price
Category Leader
Device42 is a Help Desk Software. Price : $2 (free trial available). Review Device42 : Overview & Pricing
★★★★★
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$1.00
Device42 Review
Device42 is a great help desk SaaS software to trust for your company or business. PROS:
- Device42 provides complete data center and IT infrastructure management, empowering administrators to automatically generate device and infrastructure dependency diagrams.
CONS:
- Custom integrations can come at a price
Popular
Helprace is a Help Desk Software. Price : $15 (free trial available). Review Helprace : Overview & Pricing
★★★★★
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$14.00
Helprace Review
Helprace is a great help desk SaaS software to trust for your company or business. PROS:
- Full support functionality:
CONS:
- Custom integrations can come at a price
Why use Help Desk Software ?
What are the key features and benefits of Help Desk Software ?
- IT Asset Management
- Network Monitoring and Management
- Knowledge Management
- Configuration Management
- Service catalog management
- License management
- Remote access and control
- Impact analysis tools
- License management service level agreements
- ITIL compatibility
What are the Cons of Help Desk Software ?
- Data hosting: not necessarily stored in your country (server abroad)
- Installation & Maintenance: it is preferable to call on an IT integrator
- Technical support: it is preferable to train employees when changing software packages
- Security & Confidentiality: you must trust the publisher of the solution
- Price: multiplying subscription software can be costly for the company
Best Help Desk Software: Reviews Pricing Comparison Alternatives