Clarabridge
Clarabridge : Reviews, Pricing, Features & Alternatives
Clarabridge is a Social Media Monitoring Software. Review Clarabridge : Overview & Pricing
Clarabridge Overview : Features, Pricing, Reviews & Alternatives
Clarabridge is a Social Media Monitoring Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Clarabridge is listed as a Social Media Monitoring Software and Social Media Management Software for companies and is used for Social Media Marketing, Review Management, Marketing Analytics, Speech Analytics …
Clarabridge prices are available on demand .
The Clarabridge intelligence platform
Customer Experience Management
What is Clarabridge ?
Clarabridge pulls data from a variety of sources, including multiple types of surveys, contact center agent notes, social media, chat, voice, email, warranty notes, and more. The app then uses natural language processing (NLP) technology that integrates text analytics, contextual sentiment analysis, linguistic categorization, and emotion detection, to translate and derive meaning from the customer data it has collected.
Clarabridge Intelligence Platform is the only solution that connects to all sources of customer feedback, analyzes the data in aggregate, and empowers the entire enterprise to take action. Clarabridge has developed state-of-the-art machine learning and natural language processing technologies to combine text analytics with all other forms of customer metrics.
Clarabridge technology is used by medium and large companies. Clarabridge benefits may include, Clarabridge Social: Integrates with different social networking sites such as Facebook, Trip Advisor, Twitter, and social media management applications such as Radian6 and Sysomos.
With Clarabridge’s next-generation text analytics CEM software, companies can easily listen, analyze and react to customer feedback from all sources.
Clarabridge helps hundreds of the world’s leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms surveys, social media, voice, and all other forms of customer feedback into intelligence used to enable confident and decisive action across the enterprise. The result: happier customers. With customer feedback trends, correlation, and root cause analysis, the world’s largest and best companies use the Clarabridge SaaS solution to power their CEM programs.
Clarabridge Review : Pros & Cons
Pros & Cons
When it comes to finding the right Social Media Monitoring tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Clarabridge, and as you may have guessed from the title, this review will tell you more about Clarabridge’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Clarabridge Pros : Key Benefits
– Clarabridge Social: Integrates with popular social media platforms like Facebook, Twitter, Trip Advisor, and Bookings.com, and social media management software like Sysomos, Radian6, and more.
– Natural Language Processing (NLP) Technology: Native language processing and customizable tuning using Clarabridge text analytics achieve 85-90% accuracy.
– Mobile Friendly – All dashboards, reports, and alerts work on mobile, tablet, and desktop.
– Drive ROI – Use Clarabridge to optimize marketing campaigns, product enhancements, call center performance, employee training, strategic executive planning, and more.
– Clarabridge Speech – Automatically transcribes and analyzes customer call recordings using natural language processing (NLP), sentiment scoring, and categorization.
Clarabridge Cons
– Con : Not always the cheapest option : Social Media Monitoring Software average cost is $ 118,71 .
– Con : Custom integrations can come at a price.
Clarabridge Features
Here is the list of the main features of this computer software :
– Ad hoc Reporting
– Alerts / Escalation
– Audio Capture
– Automated Publishing
– Automatic Transcription
– Benchmarking
– Call Recording
– Categorization/Grouping
– Contact Management
– Content Management
– Conversion Tracking
– Customer Database
– Customer Experience Management
– Customer Segmentation
– Dashboard
– Data Aggregation and Publishing
– Data Extraction
– Data Security
– Document Extraction
– Email Address Extraction
Main function & Pro Features
– Ad hoc Reporting
– Alerts / Escalation
– Audio Capture
– Automated Publishing
– Automatic Transcription
– Benchmarking
– Call Recording
– Categorization/Grouping
– Contact Management
– Content Management
– Conversion Tracking
– Customer Database
– Customer Experience Management
– Customer Segmentation
– Dashboard
– Data Aggregation and Publishing
– Data Extraction
– Data Security
– Document Extraction
– Email Address Extraction
Clarabridge Integrations
Clarabridge integrates with more than 4 applications & plugins like inSided, ActiveDEMAND and SurveyMonkey Enterprise (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Clarabridge integrations
– SurveyMonkey Enterprise
– ActiveDEMAND
– inSided
– Critizr
Clarabridge Pricing
The Clarabridge pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Clarabridge offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Clarabridge is a cloud-based Social Media Monitoring platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
clarabridge is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, Spanish, Spanish …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, Knowledge Base, Phone Support, Online Support …
Hotline : 800.239.7515
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Clarabridge ?
This software package is tailored to business needs : Large companies, Small and Medium companies (Turnover : + $1 billion) in countries like Belgium, United Kingdom …
This web-based application is recommended for trades : PR, Marketing, Multimedia …
This cloud software is used in the sectors : Software, Retail business, Marketing and Advertising, Hospitality …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Vadilal Industries Ltd, Network Rail Limited, 21C Museum Hotels, Greene King Plc, Hyatt Hotels Corporation …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Part of World’s fastest growing SaaS companies according to SaaS 1000 .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Freelancer, Large Company, Medium Company …)
Clarabridge Screenshots & Images : UI, dashboard …
Clarabridge Business Software Pricing
Clarabridge Features & Overview
Clarabridge Screenshot
Videos
Video #1
Clarabridge Reviews
Here is our opinion on Clarabridge : this is a great social media monitoring software to trust .
Clarabridge User Reviews & Ratings
Online and customer reviews of Clarabridge software are quite plentiful and overall very positive :
Overall rating : 5/5
Value for money : 5/5
Functionality : 5/5
Usefulness : 5/5
Ease of use : 5/5
User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Clarabridge
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Clarabridge ? What is your likelihood to renew ?
FAQs
Why use a Social Media Monitoring Software ?
Social media monitoring software provides functionality to listen, track and collect relevant content across a wide range of social media to identify trends, track competitors and understand customer sentiment. Social media monitoring tools allow marketers to personalize content for users, identify opinion leaders or influencers, and respond to positive or negative mentions.
According to various sources, most used business software are : Topsy (market share : 0,20%), Sendible (0,10%), Crimson Hexagon (0,10%), Clarabridge (0,10%)
Main functions are : Social Media Monitoring, Social media analysis, Social media content curation, Social Media Management Suite, Content Library, Filtering keywords
Main characteristics are : adobe social, social media integration, Social CRM, Social Customer Service, CustServ, Social Care, ORM, Social Listening, Competitor Benchmarking
Social Media Monitoring Software Average Price : from $ 19,00 to $ 299,00 with an average price of $ 118,71 . We have identified more than 96 competitors on the market.
Social Media Monitoring Software Review
Company details
Developed by CLARABRIDGE, Inc. (@Clarabridge on Twitter)
HQ location : USA
Founded in 2006 by Mark Bishof
Total revenue : $31.7M
Fundings : $119.0M
Industry : B2B SaaS company
Software Category : Social Media Software > Social Media Management Software > Social Media Monitoring Software
Schema : SoftwareApplication > SocialNetworkingApplication
Tags : client relations director | customer service | customer support | support center | software as a service | surveys | customer evaluation | customer reviews | online services | software as a service …
Website : visit clarabridge.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Clarabridge is independent in order to highlight the strengths and weaknesses of this Social Media Monitoring Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Clarabridge Alternatives
If you’re understanding the drawbacks and you’re looking for a Clarabridge alternative, there are more than 17 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Clarabridge
– Akio.CX
– Bitrix24
– daisee
– Improvado
– OTO
– Sendible
– Social Report
– Buzzlogix
– NUVI
– Adobe Social
You can also take a look at other business apps, like our AppDirect review and our CloudBees review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Social Media Software and Social Media Management Software to find out which one is right for your needs. Discover how these Social Media Monitoring Software compare to Clarabridge when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
