eDesk
eDesk : Reviews, Pricing, Features & Alternatives
$69.00
eDesk is a Help Desk Software. Price : $69 (free trial available). Review eDesk : Overview & Pricing
eDesk Overview : Features, Pricing, Reviews & Alternatives
eDesk is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
eDesk is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Customer Service, Customer Engagement, Help Desk, eCommerce …
eDesk price starts from $ 69 per user and per month (free trial available).
electronic office; the most scalable e-commerce customer service tool for
ecommerce customer service software
What is eDesk ?
XSellco Helpdesk is a help desk software designed for e-commerce sellers that supports multi-channel marketplaces. xSellco offers over 60 eCommerce integrations and centralizes customer support requests from online stores, marketplaces like Amazon, eBay, Walmart, Newegg and Allegro, and social channels in one dashboard. Product, order details, delivery information and previous communications are automatically attached to each incoming request. This solution also prioritizes user requests based on the urgency of the message. With support templates and smart tags, users can use auto-suggested answers for common queries. XSellco Helpdesk also automatically translates customer messages into the users’ preferred language, ena…
Customer service tickets linked to order data from anywhere you sell, unified into one simple system your team will love. edesk helps you manage all your customer inquiries in one place. eDesk does more than just manage your tickets – it helps you solve them. Get the answer right the first time with artificial intelligence and more.
eDesk Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is eDesk, and as you may have guessed from the title, this review will tell you more about eDesk’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
eDesk Pros : Key Benefits
– Incoming support tickets are automatically organized, prioritized and assigned to the most experienced agents for faster response
– AI generated suggested replies for you to solve tickets with a single click
– Native integrations with all major marketplaces, online stores, and social media channels for a seamless login experience
– Automated responses to cover when your support team is unavailable
– SLA Marketplace countdown to never miss a deadline
– Track key metrics like response times and message volume to identify areas that may need improvement.
– Unlimited tickets with each package
– Customizable message templates to allow quick responses
– Automatically translate all incoming inquiries in foreign languages to help you grow globally
– One-click invoice generation so you don’t waste time creating your own
eDesk Cons
– Con : Not always the cheapest option : Help Desk Software average cost is $ 89 .
– Con : Custom integrations can come at a price.
eDesk Features
Here is the list of the main features of this computer software :
– API
– Alerts / Escalation
– Auto-Responders
– Automated Routing
– Call Center Management
– Channel Management
– Customer Database
– Customizable Templates
– Email Management
– Email Templates
– Feedback Management
– Help Desk Management
– Interaction Tracking
– Knowledge Base Management
– Live Chat
– Macros/Templated Responses
– Multi-Channel Communication
– Multi-Channel Marketing
– Performance Metrics
– Queue Management
Main function & Pro Features
– API
– Alerts / Escalation
– Auto-Responders
– Automated Routing
– Call Center Management
– Channel Management
– Customer Database
– Customizable Templates
– Email Management
– Email Templates
– Feedback Management
– Help Desk Management
– Interaction Tracking
– Knowledge Base Management
– Live Chat
– Macros/Templated Responses
– Multi-Channel Communication
– Multi-Channel Marketing
– Performance Metrics
– Queue Management
eDesk Integrations
eDesk integrates with more than 21 applications & plugins like WooCommerce, Instagram and Shopify (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 eDesk integrations
– Shopify
– Instagram
– Facebook for Business
– Twitter
– Trustpilot
– WooCommerce
– Adobe Commerce
– BigCommerce
– PrestaShop
– ChannelAdvisor
– Linnworks
– Shopify
– WooCommerce
– Magento
– BigCommerce
– PrestaShop
– Shopware
– Magento
– PrestaShop
– Shopify
eDesk Pricing
The eDesk pricing plan starts from $ 69,00 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
eDesk offers several pricing plans :
– Free Trial : $ 69,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : No information
Freemium : No information
Starting price : $ 69,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
eDesk is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
edesk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Spanish, French, Italian, French, Spanish, Italian, German …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, Live Online, Videos, Webinars …
Industry & Customers
Who use eDesk ?
This software package is tailored to business needs : Entrepreneur, Medium Company, Large Company …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Freelancer …)
eDesk Screenshots & Images : UI, dashboard …
eDesk Business Software Pricing
eDesk Features & Overview
eDesk Screenshot
Videos
Video #1
eDesk Reviews
Here is our opinion on eDesk : this is an excellent help desk software to trust .
eDesk User Reviews & Ratings
Online and customer reviews of eDesk software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,1/5
Functionality : 4/5
Usefulness : 4,1/5
Ease of use : 4,1/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on eDesk
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend eDesk ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by XSELLCO, Inc. (@edesk on Twitter)
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit edesk.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on eDesk is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
eDesk Alternatives
If you’re understanding the drawbacks and you’re looking for a eDesk alternative, there are more than 60 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to eDesk
– Gorgias
– Replyco
– CM
– Zendesk
– Zoho Desk
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
SaaS alternatives
Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.
FreshDesk : Freshdesk is an on-demand customer service software that works across multiple support channels.
UserVoice : UserVoice creates easy-to-use customer engagement tools that help businesses understand and engage with their customers more positively and build lasting relationships with them.
Help Scout : With best-in-class reporting, a built-in knowledge base, 50+ integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers.
Jira Service Desk : It allows you to receive, track, manage, and resolve customer requests from your team. Designed for internal IT, support, and business teams, it enables teams to track, prioritize, and resolve service requests, all in one place.
You can also take a look at other business apps, like our The Flybook review and our Shortlist review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to eDesk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
