eGain Knowledge Hub
eGain Knowledge Hub : Reviews, Pricing, Features & Alternatives
eGain Knowledge Hub is a Knowledge Management (KM) Software (free trial available). Review eGain Knowledge Hub : Overview & Pricing
eGain Knowledge Hub Overview : Features, Pricing, Reviews & Alternatives
eGain Knowledge Hub is a Knowledge Management (KM) Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
eGain Knowledge Hub is listed as a Knowledge Management (KM) Software and Document Management Software for companies and is used for Knowledge Management, Knowledge Base …
eGain Knowledge Hub prices are available on demand (free trial available).
Knowledge-based digital customer service
What is eGain Knowledge Hub ?
Knowledge-based digital customer service
eGain Knowledge Hub Review : Pros & Cons
Pros & Cons
When it comes to finding the right Knowledge Management (KM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is eGain Knowledge Hub, and as you may have guessed from the title, this review will tell you more about eGain Knowledge Hub’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
eGain Knowledge Hub Pros : Key Benefits
– Reduce agent time.
– Deflect agent-assisted service requests by up to 60% with self-service
– eGain Knowledge Hub guides contact center agents using Five9 Agent Desktop Plus to get quick and accurate answers throughout the process, improving customer experience and operational metrics.
– eGain Virtual Assistant, a robust and intelligent virtual assistant software, provides contextual conversational support to customers and escalates to agent-assisted channels when needed.
– eGain Knowledge Hub enables self-service across all omnichannel touchpoints. Consumers on IVR and those requesting assisted service through digital channels can receive a hyper-relevant self-service link, resulting in up to 60% diversion of agent-assisted service requests.
– Powered by ML, AI reasoning, insights, and analytics, the solution offers multiple ways to find answers to customer queries, including instant answers, guided search, federated search, and on-demand search facets, as well as interactive suggestions for search queries. solution of problems and products. tip.
– Access to knowledge: instant answers, guided, federated and faceted search
eGain Knowledge Hub Cons
– Con : Not always the cheapest option : Knowledge Management (KM) Software average cost is $ 38,04 .
– Con : Custom integrations can come at a price.
eGain Knowledge Hub Features
Here is the list of the main features of this computer software :
– API
– Access Controls/Permissions
– Activity Dashboard
– Activity Tracking
– Alerts/Notifications
– CRM
– Cataloging/Categorization
– Categorization/Grouping
– Chat/Messaging
– Chatbot
– Collaboration Tools
– Commenting/Notes
– Communication Management
– Configurable Workflow
– Content Library
– Content Management
– Customizable Branding
– Customizable Fields
– Customizable Forms
– Customizable Reports
Main function & Pro Features
– Customizable Templates
– Dashboard
– Data Import/Export
– Decision Support
– Discussions / Forums
– Document Storage
– Drag & Drop
– Drag & Drop Editor
– Email Alerts
– Feedback Management
– Real Time Reporting
– File Management
– Reporting & Statistics
– Full Text Search
– Reporting/Analytics
– Knowledge Base Management
– Rich Text Editor
– Knowledge Management
– Self Service Portal
– Live Chat
eGain Knowledge Hub Integrations
eGain Knowledge Hub integrates with more than 2 applications & plugins like Five9 and ServiceNow (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 eGain Knowledge Hub integrations
– Five9
– ServiceNow
eGain Knowledge Hub Pricing
The eGain Knowledge Hub pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
eGain Knowledge Hub offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
eGain Knowledge Hub is a cloud-based Knowledge Management (KM) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
egain-knowledge-hub is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Spanish, French, Italian, Portuguese, Danish, Dutch, French …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use eGain Knowledge Hub ?
This software package is tailored to business needs : Medium Company, Large Company, SME …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Freelancer, Large Company, SME …)
eGain Knowledge Hub Screenshots & Images : UI, dashboard …
eGain Knowledge Hub Business Software Pricing
eGain Knowledge Hub Features & Overview
eGain Knowledge Hub Screenshot
Videos
Video #1
eGain Knowledge Hub Reviews
Here is our opinion on eGain Knowledge Hub : this is a fluid knowledge management (km) software to experience .
eGain Knowledge Hub User Reviews & Ratings
Online and customer reviews of eGain Knowledge Hub software are quite plentiful and overall medium :
Overall rating : 3/5
Value for money : 3/5
Functionality : 3/5
Usefulness : 3/5
Ease of use : 3/5
User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on eGain Knowledge Hub
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend eGain Knowledge Hub ? What is your likelihood to renew ?
FAQs
Why use a Knowledge Management (KM) Software ?
Knowledge management software transforms the raw data accumulated by a company into useful information. It achieves this goal by collecting data in a central knowledge base, contextualizing it and making it easily searchable, so that users can find the information they need on their own.
Main functions are : Publishing options, Decision trees, Advanced search and navigation options, Feedback Options, RSS feed, Self-service portals
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Knowledge Management (KM) Software Average Price : from $ 2,50 to $ 99,00 with an average price of $ 38,04 .
Knowledge Management (KM) Software Review
Company details
Developed by EGAIN KNOWLEDGE HUB, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Document Management Software > Knowledge Management (KM) Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website :
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on eGain Knowledge Hub is independent in order to highlight the strengths and weaknesses of this Knowledge Management (KM) Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
eGain Knowledge Hub Alternatives
If you’re understanding the drawbacks and you’re looking for a eGain Knowledge Hub alternative, there are more than 5 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to eGain Knowledge Hub
– MangoApps
– Igloo
– Zendesk
– Elium
– Zoho Desk
You can also take a look at other business apps, like our Knowledge Marketing review and our Knowledge Cloud review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Document Management Software to find out which one is right for your needs. Discover how these Knowledge Management (KM) Software compare to eGain Knowledge Hub when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
