Exotel
Exotel : Reviews, Pricing, Features & Alternatives
$1.00
Exotel is a Cloud PBX Software. Price : $1 (free trial available). Review Exotel : Overview & Pricing
Exotel Overview : Features, Pricing, Reviews & Alternatives
Exotel is a Cloud PBX Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Exotel is listed as a Cloud PBX Software and Business Phone Systems Software for companies and is used for Call Center, Contact Center, IVR, Call Recording …
Exotel price starts from $ 1 per user and per month (free trial available).
Exotel provides cloud telephony services, such as virtual phone numbers and telephony applications, to small and medium-sized businesses.
Have reliable voice and SMS communications with customers
Cloud communication API for SMS
What is Exotel ?
Exotel is a cloud communication solution that offers efficient and best-in-class APIs for voice, messaging and other modes of communication. The software helps users establish a secure connection with customers via SMS and voice. This business communication avoids wasting time creating and maintaining infrastructure or code. Users can configure Exotel’s cloud telephony solution for their business and use it to create a complete customer service center. With all the features including a multi-level IVR, call analytics, call recording and more, the user can easily proceed without further ado. You can also use Exotel’s voice tools like Virtual Number, Toll Free Numbers, Automated Calls, Call Campaigns API, Heartbeat API and more. With Exotel, users can protect their identity and make customer privacy their top priority. This trusted cloud communication platform offers users the ability to integrate customer calls with tools like ERP, CRM, help desk software, and more. The software reduces time by eliminating the complex procedures of creating and maintaining your own code or infrastructure.
Most business phone systems have multiple phone lines for your customers to reach them: one for marketing, one for the sales team, one for customer support, and so on. center…
Exotel is a call tracking solution with real-time notifications and analytics, multi-level IVR and call recording.
It is a cloud telephony platform that powers communication for enterprises, startups, and small and medium-sized businesses in India and Southeast Asia. They provide APIs that help companies design their own communication flow.
Exotel is one of the largest cloud communication platforms in Asia. Our goal is to help businesses large and small manage communication with their customers through a virtual phone system. Exotel’s business phone system eliminates the need to invest in hardware or maintenance. And this is one of the biggest problems of traditional systems like EPABX/PBX.
Exotel Review : Pros & Cons
Pros & Cons
When it comes to finding the right Cloud PBX tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Exotel, and as you may have guessed from the title, this review will tell you more about Exotel’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Exotel Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Exotel Cons
– Con : Custom integrations can come at a price.
Exotel Features
Here is the list of the main features of this computer software :
– Outbound Call Center
– 2-Way Messaging
– Progressive Dialer
– API
– Auto Call Recording
– Agent Interface
– Predictive Dialer
– Alerts/Notifications
– Inbound Call Center
– Auto-Dialer
– Queue Management (Calls)
– Automated Routing
– Call Monitoring
– Automated Scheduling
– Concurrency Support
– Automatic Call Distribution
– IVR Support
– CRM
– Live Chat
– Call Center Management
Main function & Pro Features
– Outbound Call Center
– 2-Way Messaging
– Progressive Dialer
– API
– Auto Call Recording
– Agent Interface
– Predictive Dialer
– Alerts/Notifications
– Inbound Call Center
– Auto-Dialer
– Queue Management (Calls)
– Automated Routing
– Call Monitoring
– Automated Scheduling
– Concurrency Support
– Automatic Call Distribution
– IVR Support
– CRM
– Live Chat
– Call Center Management
Exotel Integrations
Exotel integrates with more than 26 applications & plugins like Vtiger, Microsoft Excel and Shopify (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Exotel integrations
– Shopify
– HubSpot CRM
– Freshdesk
– Zendesk
– Vtiger CRM
– EngageBay
– Google Hangouts
– Salesforce Platform
– LeadSquared
– OneHash
– CleverTap
– Kapture CRM
– Stripe
– Shopify
– Zendesk
– Microsoft Excel
– Zoho
– Vtiger CRM
– ERPNext
– Shopify
Exotel Pricing
The Exotel pricing plan starts from $ 1 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Exotel offers several pricing plans :
– Dabble : $ 1,00 per user / per month
– Believer : –
– Influence : –
– Company : –
– Premium : –
| Dabble | Believer | Influence | Company | Premium |
| $1,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Exotel Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : $ 1,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Exotel is a cloud-based Cloud PBX platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
exotel is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, Hindi …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +91 80 88 919888
Training options : Documentation, Videos, Webinars …
Industry & Customers
Who use Exotel ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like USA …
This web-based application is recommended for trades : Administrative, Sales …
This cloud software is used in the sectors : Software, Retail business, Hospitals and health care, Information Technology and Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Flipkart, OLA, RedBus, Quikr, Ixigo, Practo, BYJU’S …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Medium Company, Non Profit, Public Administration …)
Exotel Screenshots & Images : UI, dashboard …
Exotel Business Software Pricing
Exotel Features & Overview
Exotel Screenshot
Exotel Screenshot
Videos
Video #1
Video #2
Exotel Reviews
Here is our opinion on Exotel : this is an excellent cloud pbx software to recommend .
Exotel User Reviews & Ratings
Online and customer reviews of Exotel software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,1/5
Functionality : 3,9/5
Usefulness : 4,1/5
Ease of use : 4,1/5
User rating Excellent : 57%
User rating Very Good : 43%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 14335 followers on LinkedIn
Your Customer Review on Exotel
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Exotel ? What is your likelihood to renew ?
FAQs
Why use a Cloud PBX Software ?
Cloud telephony is based on a system using VoIP technology (voice over IP): the human voice is transformed into data packets then circulate via the networks before being reconstituted at the other end of the wire.
According to various sources, most used business software are : Avaya IP Office (market share : 6,80%), Digium (2,50%), FreePBX (1,70%), Asterisk (0,30%), Nextiva (0,30%), Exotel (0,10%), OnSIP (0,10%), CallFire (0,10%)
Main functions are : Teamwork, Unlimited plans in France and abroad, Advanced switchboard management, Centralized telephony, Call forwarding and transfer, Telephone reception
Main characteristics are : Business, Cloud, Telecom, Customizable answering machine, Call log, Call forwarding, Call forwarding to external number, Services, Cloud, crm integration, customer support, free calls, international calls, phone calls, sms api, phone system, voice call, voice chat, bulk sms, call recording, telecom, sms from pc, call with links, Social & Communications, Integration with CRMs, IVR, Voice call, SMS API, WebRTC call, voip
Cloud PBX Software Average Price : from $ 9,00 to $ 60,00 with an average price of $ 28,63 . We have identified more than 68 competitors on the market.
Cloud PBX Software Review
Company details
Developed by EXOTEL, Inc. (@Exotel on Twitter)
HQ location : USA
Founded in 2011 by Shivakumar Ganesan
Total revenue : $11.0M
Fundings : $6.2M
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Cloud PBX Software (Open Source software)
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit exotel.in
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Exotel is independent in order to highlight the strengths and weaknesses of this Cloud PBX Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Exotel Alternatives
If you’re understanding the drawbacks and you’re looking for a Exotel alternative, there are more than 27 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Exotel Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| EXOTEL | $200 | Per month / user | Yes |
| PLIVO | $ | Per month / user | No |
| OZONETEL CLOUDAGENT | $ | Per month / user | No |
| AMEYO FUSION CX | $ | Per month / user | No |
| TWILIO FLEX | $1 | Per month / user | Yes |
| KNOWLARITY | $ | Per month / user | Yes |
| TALKDESK | $ | Per month / user | No |
| NEXTIVA | $18,95 | Per month / user | Yes |
| CLOUDTALK | $25 | Per month / user | Yes |
| CALLHIPPO | $14 | Per month / user | No |
Top 10 Alternatives & Competitors to Exotel
– CallHippo
– Freshdesk Contact Center
– Twilio
– Bitrix24
– Knowlarity
– Grasshopper
– Ringover
– ShoreTel
– DialSource
– Solgari
Free Alternatives to Exotel
– Freshcaller
– Zendesk Talk
– VoxDesk
SaaS alternatives
Twilio : Twilio offers developers a powerful API for phone services to make and receive phone calls and send and receive text messages. Their product makes it easy for programmers to integrate various communication methods into their software and programs.
Alexa : It’s a cloud-based voice service and the brains behind tens of millions of devices, including the Echo family of devices, FireTV, Fire Tablet, and third-party devices. You can create voice experiences or skills that make everyday tasks faster, easier, and more enjoyable for customers.
Nexmo : Nexmo connects your apps directly with carriers around the world. Integrate SMS and voicemail using a simple API. Use Nexmo Verity to register users, verify transactions, and implement two-factor authentication.
Plivo : Plivo provides basic APIs in the form of Plivo XML and HTTP APIs for building telephony applications, so developers can ditch learning telephony plumbing altogether.
Braze : Braze is a comprehensive customer engagement platform that drives relevant and memorable experiences between consumers and the brands they love.
You can also take a look at other business apps, like our Aplos review and our Hotelogix review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Cloud PBX Software compare to Exotel when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
