FocalScope
FocalScope : Reviews, Pricing, Features & Alternatives
$9.00
FocalScope is a Live Chat Software. Price : $9 (free trial available). Review FocalScope : Overview & Pricing
FocalScope Overview : Features, Pricing, Reviews & Alternatives
FocalScope is a Live Chat Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
FocalScope is listed as a Live Chat Software and Collaboration Software for companies and is used for Customer Service, Live Chat, Call Center, Help Desk, Help Desk, Live Chat, Productivity Suites …
FocalScope price starts from $ 9 per user and per month (free trial available).
Improve your communication with your visitors
FocalScope offers support ticket software.
What is FocalScope ?
FocalScope is feature-rich live chat software that helps convert your website visitors into customers. With amazing pre-made templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the start. Canned or predefined chat responses make it easy for your agents to respond to your visitors. The FocalScope smart live chat tool ensures that the right agent can chat with the right visitor based on their skills and experience. Respond to your customers across platforms like live chat, Twitter, Facebook, and phone all from one place. With FocalScope, you can transfer chat from one agent to another with just one click.
FocalScope is a modern cloud-based (or on-premises) customer service and business communications solution designed to dramatically improve agent productivity in any customer service environment. FocalScope is highly customizable, easy to install, and as easy to use as any traditional email client, making migration to the system a seamless experience. You can try a fully functional 30-day trial (no obligation) or view a live demo of the system.
FocalScope is web-based help desk software. Includes email ticketing and live chat features to provide customer support, as well as surveys and a self-help FAQ/Knowledge Base. FocalScope can support service level agreements (SLAs) and multi-tier escalations. It also has telephone integration for call center support….
FocalScope is online support software. Includes email ticketing and live chat features to provide customer support, as well as surveys and a self-help FAQ/Knowledge Base. FocalScope can support escalations and multi-tier service level agreements. It also has phone integration for call center support. The system is available as a cloud solution and as an in-house solution. Pricing: The Starter Plan for Home Businesses and Startups is $20/agent/month and works for up to 3 agents. The Premier plan for small and medium businesses is $35/agent/month (billed annually) and includes 24/7 support. The Enterprise plan costs $35/agent/month and can be hosted on premises or in the cloud. A 14-day free trial is also available.
FocalScope offers support ticket software.
FocalScope is a cloud-based helpdesk solution suitable for businesses of all sizes. Key features include email ticketing, survey management, and a live chat tool. With FocalScope’s email ticketing module, a ticket number is assigned to each incoming email. This ticket number allows users to track email history through a ticket history log, which shows who read which email and what action they took after reading it. Users can assign tickets to employees and tickets can be reassigned at any time. With FocalScope’s email ticketing module, a ticket number is assigned to each incoming email. This ticket number allows users to track email history through a ticket history log, which shows who read which email and what action they took after reading it. Users can assign tickets to employees and tickets can be reassigned at any time.
FocalScope is a cloud-based helpdesk solution suitable for businesses of all sizes. Key features include email ticketing, survey management, and a live chat tool. With FocalScope’s email ticketing module, a ticket number is assigned to each incoming email. This ticket number allows users to track email history through a ticket history log, which shows who read which email and what action they took after reading it. Users can assign tickets to employees and tickets can be reassigned at any time. With FocalScope’s email ticketing module, a ticket number is assigned to each incoming email. This ticket number allows users to track email history through a ticket history log, which shows who read which email and what action they took after reading it. Users can assign tickets to employees and tickets can be reassigned at any time.
The software is equipped with real-time live chat for Mac, PC, and mobile devices, supports multiple brands and multiple languages, and provides users with custom live chat registration forms and templates. Additionally, the platform is designed with a flexible workflow engine and automation capabilities, supports team collaboration processes, and is equipped with collision alerts to ensure that multiple agents are not trying to solve the same problem.
FocalScope Review : Pros & Cons
Pros & Cons
When it comes to finding the right Live Chat tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is FocalScope, and as you may have guessed from the title, this review will tell you more about FocalScope’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
FocalScope Pros : Key Benefits
– Live dashboards with extensive KPIs
– Dynamic and customizable reports with scheduled delivery
– Easy to implement live chat (on your own website)
– Extensive email management capabilities
– High Compatibility
FocalScope Cons
– Con : Custom integrations can come at a price.
FocalScope Features
Here is the list of the main features of this computer software :
– Alerts – notifications – reminders
– Automation of actions
– Document sharing
– Folder sharing
– Note sharing
– Teamwork
– Workflow
– CRM
– Helpdesk
– Visitor Targeting
– Alerts / Escalation
– Persistent Chat
– Appointment Management
– Co-Browsing
– Auto-Responders
– Offline Form
– Automated Routing
– Call Me Option
– Automatic Call Distribution
– Shortcut Messages
Main function & Pro Features
– Alerts – notifications – reminders
– Automation of actions
– Document sharing
– Folder sharing
– Note sharing
– Teamwork
– Workflow
– CRM
– Helpdesk
– Visitor Targeting
– Alerts / Escalation
– Persistent Chat
– Appointment Management
– Co-Browsing
– Auto-Responders
– Offline Form
– Automated Routing
– Call Me Option
– Automatic Call Distribution
– Shortcut Messages
FocalScope Integrations
FocalScope integrates with more than 4 applications & plugins like SAP and SugarCRM (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 FocalScope integrations
– SAP
– SugarCRM
FocalScope Pricing
The FocalScope pricing plan starts from $ 9 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
FocalScope offers several pricing plans :
– Small Cloud : $ 9,00 per user / per month
– Cloud : $ 39,00 per user / per month
– On Premise : $ 39,00 per user / per month
– Phone System : –
– Premium : –
| Small Cloud | Cloud | On Premise | Phone System | Premium |
| $9,00 | $39,00 | $39,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
FocalScope Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 30 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 9,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
FocalScope is a cloud-based Live Chat platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
focalscope is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux / IBM OS-400 / Solaris …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Chinese, Spanish, Italian, Japanese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Email / Help Desk, Knowledge Base, Phone Support, Online Support …
Hotline : +1 (562) 661-8143
Training options : Documentation, In Person, Live Online, Webinars …
Industry & Customers
Who use FocalScope ?
This software package is tailored to business needs : Non Profit, Medium Company, Large Companys …
This web-based application is recommended for trades : Purchasing, Administrative, PR, Accounting …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Large Company, Medium Company, Non Profit …)
FocalScope Screenshots & Images : UI, dashboard …
FocalScope Business Software Pricing
FocalScope Features & Overview
FocalScope Screenshot
FocalScope Screenshot
Videos
Video #1
Video #2
FocalScope Reviews
Here is our opinion on FocalScope : this is a great live chat software to trust .
FocalScope User Reviews & Ratings
Online and customer reviews of FocalScope software are quite plentiful and overall very positive :
Overall rating : 5/5
Value for money : 4,9/5
Functionality : 4,9/5
Usefulness : 4,9/5
Ease of use : 4,9/5
User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Live dashboards with extensive KPIs
Popularity on social networks : 30 followers on LinkedIn
Your Customer Review on FocalScope
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend FocalScope ? What is your likelihood to renew ?
FAQs
Why use a Live Chat Software ?
Instant messaging software (live chat) helps create a communication channel that allows customers and businesses to converse in real time directly on a business’s website. It usually appears as a small box or window on the page. Instant messaging software (live chat) makes it possible to chat online, between employees, or between employees and customers.
According to various sources, most used business software are : Drift (market share : 3,70%), Smartsupp (2,20%), Provide Support (1,00%), Crisp (0,90%), Clickdesk (0,80%), Kayako (0,60%), HipChat (0,60%), LiveHelpNow (0,50%), Userlike (0,40%), Bontact (0,40%), ManageEngine ServiceDesk Plus (0,30%), Heybubble (0,10%), MangoApps (0,10%), Userecho (0,10%), Mattermost (0,10%)
Main functions are : Ticketing, File sharing, Co-browsing, Surveys and comments, Transcripts by email, Mobile support
Main characteristics are : Messaging Chat, asterisk, business sms, call forwarding, call recording, call tracking, communications, conferencing, dedicated phone number, messaging, ivr, developer tools, sms automation, sms api, sms alerts, sip, send sms, receive sms online, pbx, sdk messaging, api, Operator, Services, Telecommunications, Telecommunications, Btob, Api, Call, Toolbox, Sms
Live Chat Software Average Price : from $ 2,00 to $ 95,00 with an average price of $ 31,24 . We have identified more than 238 competitors on the market.
Live Chat Software Review
Company details
Developed by FOCALSCOPE, Inc.
About FocalScope: FocalScope was established in 2005 and has since become synonymous with excellence in the customer service and business communications industries. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st century customer service. Our global offices currently include the following locations: US, UK, Denmark and Singapore. More regions will see FocalScope offices open in the near future.
HQ location : USA
Founded in 2007
Total revenue : $269.8K
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Collaboration Software > Live Chat Software
Schema : SoftwareApplication > BusinessApplication
Tags : Organizer and Service Ticket Priority | Expert Directory | Subscription Notifications | ITSM collaboration and documentation | Creating and sending tickets | Reply to ticket | Automated responses | Attachments | Screencasts | SLA management …
Website : visit focalscope.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on FocalScope is independent in order to highlight the strengths and weaknesses of this Live Chat Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
FocalScope Alternatives
If you’re understanding the drawbacks and you’re looking for a FocalScope alternative, there are more than 55 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare FocalScope Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| FOCALSCOPE | $9 | Per month / user | Yes |
| TAWK.TO | $ | Per month / user | No |
| INTERCOM | $59 | Per month / user | Yes |
| LIVECHAT | $16 | Per month / user | Yes |
| JIVOCHAT | $13 | Per month / user | Yes |
| CRISP | $25 | Per month / user | Yes |
| OLARK | $ | Per month / user | Yes |
| SMARTSUPP | $10 | Per month / user | No |
| FRESHDESK MESSAGING (FORMERLY FRESHCHAT) | $999 | Per month / user | Yes |
| PROVIDE SUPPORT | $8,25 | Per month / user | Yes |
Top 10 Alternatives & Competitors to FocalScope
– Zendesk
– Zoho Desk
– Bitrix24
– LiveAgent
– Salesforce Service Cloud
– Reve Chat
– Tailai
– Drift
– Olark
– Optimails
Free Alternatives to FocalScope
– tawk.to
– JivoChat
– Crisp
You can also take a look at other business apps, like our DronaHQ review and our Helpjuice review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Collaboration Software to find out which one is right for your needs. Discover how these Live Chat Software compare to FocalScope when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
