Freshchat
Freshchat : Reviews, Pricing, Features & Alternatives
$2.00
Freshchat is a Chatbots Software. Price : $3 (free trial available). Review Freshchat : Overview & Pricing
Freshchat Overview : Features, Pricing, Reviews & Alternatives
Freshchat is a Chatbots Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Freshchat is listed as a Chatbots Software and DevOps for companies and is used for Customers User engagement and feedback User onboarding and engagements …
Freshchat price starts from $ 2,8 per user and per month (free trial available).
Modern messaging software for sales and customer relations teams.
Modern messaging software with live chat feature
Turn your visitors into prospects and your users into satisfied and engaged customers.
What is Freshchat ?
Freshdesk Messaging (formerly Freshchat) is the modern messaging solution that provides effortless customer service for the digital customer across all messaging channels. The software offers smarter conversations and a self-service tool to resolve queries on first-party and third-party messaging platforms. The best AI chatbots used to increase customer engagement and scale customer service. Supports more than 33 languages to personalize Messenger in the language of your choice. Measure productivity metrics in real time with reports to automate business workflows.
Freshchat is messaging software designed for sales and customer engagement teams to talk to leads and customers on website, mobile app, and social pages. It provides features like triggered messages, in-app campaigns, sales bot, contextual insights, and intelligent message routing.
Interactive Widget – Freshchat has a new interactive widget that allows you to chat with your visitors even as you collect all the information you need to customize your presentation. No more old school forms, but you can collect more than just an email address. The Freshchat widget is fully customizable and comes with different interaction flows out of the box, whether you’re available or away. 2. Context and full history: Need to find the context and history between different tabs for a specific visitor? Freshchat allows you to access your entire history with a visitor directly during the chat without having to switch tabs. Where the visitor came from, what they are looking at on your website, how they got to your website – all information is provided up front. 3. An easy way to manage visitors: Freshchat keeps track of everyone you’ve connected with. People are classified as visitors, leads, or customers based on their position in the sales funnel. You can easily tag someone as a customer so that they stand out to your visitors and prospects the next time they visit your website. Freshdesk Messaging is an AI-powered customer messaging software used by businesses of all sizes to deliver digital-first customer service across multiple channels including WhatsApp, Apple Business Chat, Facebook Messenger, Website, mobile application and others. As the world moves toward contactless service, customers expect personalized, on-demand support through familiar and easily accessible channels. or customers depending on where they are in your sales funnel. You can easily tag someone as a customer so that they stand out to your visitors and prospects the next time they visit your website. Freshdesk Messaging is an AI-powered customer messaging software used by businesses of all sizes to deliver digital-first customer service across multiple channels including WhatsApp, Apple Business Chat, Facebook Messenger, Website, mobile application and others. As the world moves toward contactless service, customers expect personalized, on-demand support through familiar and easily accessible channels. or customers depending on where they are in your sales funnel. You can easily tag someone as a customer so that they stand out to your visitors and prospects the next time they visit your website. Freshdesk Messaging is an AI-powered customer messaging software used by businesses of all sizes to deliver digital-first customer service across multiple channels including WhatsApp, Apple Business Chat, Facebook Messenger, Website, mobile application and others. As the world moves toward contactless service, customers expect personalized, on-demand support through familiar and easily accessible channels. Freshdesk Messaging is an AI-powered customer messaging software used by businesses of all sizes to deliver digital-first customer service across multiple channels including WhatsApp, Apple Business Chat, Facebook Messenger, Website, mobile application and others. As the world moves toward contactless service, customers expect personalized, on-demand support through familiar and easily accessible channels. Freshdesk Messaging is an AI-powered customer messaging software used by businesses of all sizes to deliver digital-first customer service across multiple channels including WhatsApp, Apple Business Chat, Facebook Messenger, Website, mobile application and others. As the world moves toward contactless service, customers expect personalized, on-demand support through familiar and easily accessible channels.
Freshchat is Freshdesk’s live chat product for small teams. It helps businesses convert website visitors into customers. In addition to the live chat features available on the market, Freshchat offers:
Freshchat is Freshdesk’s live chat product exclusively for small teams. It helps businesses convert their website visitors into customers. In addition to the typical live chat features available on the market, Freshchat offers:
Freshchat Review : Pros & Cons
Pros & Cons
When it comes to finding the right Chatbots tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Freshchat, and as you may have guessed from the title, this review will tell you more about Freshchat’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Freshchat Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Freshchat Cons
– Con : Custom integrations can come at a price.
Freshchat Features
Here is the list of the main features of this computer software :
– Visitor Targeting
– Persistent Chat
– Co-Browsing
– Call Me Option
– Offline Form
– Agent Scheduling
– Shortcut Messages
– Knowledge Database
– Cloud Services
– Alerts/Notifications
– File Transfers
– Offline Form
– Call Routing
– Live Chat Features
Main function & Pro Features
– Visitor Targeting
– Persistent Chat
– Co-Browsing
– Call Me Option
– Offline Form
– Agent Scheduling
– Shortcut Messages
– Knowledge Database
– Cloud Services
– Alerts/Notifications
– File Transfers
– Offline Form
– Call Routing
– Live Chat Features
Freshchat Integrations
Freshchat integrates with more than 13 applications & plugins like Shopify, Messenger and Whatsapp (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Freshchat integrations
– Whatsapp
– Messenger
– Shopify
– Freshsales
– Clearbit
– Zendesk
– Freshdesk
– Slack
– Wordpress
– Apple Business Chat
– Freshsales CRM
– Freshdesk
– FreshDesk
Freshchat Pricing
The Freshchat pricing plan starts from $ 2,8 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Freshchat offers several pricing plans :
– Free : $ 2,80 per user / per month
– Growth : $ 5,00 per user / per month
– Pro : –
– Company : –
– Premium : –
| Free | Growth | Pro | Company | Premium |
| $2,80 | $5,00 | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Freshchat Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 30 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 2,80
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Freshchat is a cloud-based Chatbots platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
freshchat is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad / Mobile Web
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Online Support …
Hotline : +1 650 513 0514
Training options : …
Industry & Customers
Who use Freshchat ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like India, Australia …
This web-based application is recommended for trades : PR, Marketing …
This cloud software is used in the sectors : Software, Information Technology and Services, Retail business …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Aljammaz Group, Naturalmantradotcom, Employwise, Lenspick, Adjutas, Teampenta, Make My Trip …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Freelancer …)
Freshchat Screenshots & Images : UI, dashboard …
Freshchat Business Software Pricing
Freshchat Features & Overview
Freshchat Screenshot
Freshchat Screenshot
Videos
Video #1
Video #2
Freshchat Reviews
Here is our opinion on Freshchat : this is an excellent chatbots software to recommend .
Freshchat User Reviews & Ratings
Online and customer reviews of Freshchat software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,6/5
Functionality : 4,6/5
Usefulness : 4,6/5
Ease of use : 4,6/5
User rating Excellent : 71%
User rating Very Good : 32%
User rating Average : 3%
User rating Poor : 0%
User rating Terrible : 1%
The main advantages of Freshchat are messaging solutions, productivity tools, and actionable analytics.
Popularity on social networks : 5518 followers on Twitter
Your Customer Review on Freshchat
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Freshchat ? What is your likelihood to renew ?
FAQs
Why use a Chatbots Software ?
A chatbot (Conversational Agent) is a computer program with a conversational interface that allows it to hold conversations with human users via text-based methods. Typically, these programs can be set as widgets on websites, messaging platforms, social media sites, and mobile apps. Chatbots are intelligent conversational agents that communicate with customers and online users autonomously. The dialogue between the chatbot and the user makes it possible to accompany him in the choice of a service or product, but also in the different stages of customer support (SAV). The chatbot is equipped with an artificial intelligence allowing it to provide precise answers to simple questions. It can manage several scenarios depending on the requests (purchase guide, pre-sales question, after-sales support.) It can take the form of a widget, a pop-up window, a dedicated interface. This live chat can also be transformed into messaging in the event of a problem: the Internet user can send an email to the support service.
According to various sources, most used business software are : Dialogflow (market share : 56,70%), Amazon Lex (17,80%), IBM Watson (16,20%), IBM Watson Assistant (8,50%), Chatfuel (5,40%), Azure Bot Service (5,20%), Intercom (4,70%), Olark (3,80%), HappyFox Chat (0,20%), Freshchat (0,10%), OnlineChatCenters (0,10%), Zendesk Chat (0,10%)
Main functions are : Chatbot generator, Models, Coaching, chat widget, The integration, Analytic
Main characteristics are : Surveys surveys, Toolbox, Design, Form, Questionnaire, MarTech, Chatbots, CMS, ticketing, workflow, helpdesk, ticket, incident, everything but JIRA, gas plant shutdown, we love google, keyword, keyword, df9e864dd35af38809ed, Creator, User Test, chatbot, IA, Creating your chatbots, Vocal and Callbots, Multilingual Backoffice, CRM, KPI and Data, Actions and transactions with the Chatbot, Conversational – NLP and IA
Chatbots Software Average Price : from $ 0,03 to $ 500,00 with an average price of $ 134,15 . We have identified more than 132 competitors on the market.
Chatbots Software Review
Company details
Developed by FRESHWORKS, Inc. (@freshchatapp on Twitter)
HQ location : THAT
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Development Tools > DevOps > Chatbots Software
Schema : SoftwareApplication > DeveloperApplication
Tags : Lead Generation | chatbot …
Website : visit freshworks.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Freshchat is independent in order to highlight the strengths and weaknesses of this Chatbots Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Freshchat Alternatives
If you’re understanding the drawbacks and you’re looking for a Freshchat alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Freshchat Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| FRESHDESK MESSAGING (FORMERLY FRESHCHAT) | $999 | Per month / user | Yes |
| INTERCOM | $59 | Per month / user | No |
| ZENDESK CHAT | $19 | Per month / user | No |
| TAWK.TO | $ | Per month / user | No |
| LIVECHAT | $16 | Per month / user | Yes |
| JIVOCHAT | $13 | Per month / user | Yes |
| CRISP | $25 | Per month / user | Yes |
| OLARK | $ | Per month / user | Yes |
| SMARTSUPP | $10 | Per month / user | No |
| PROVIDE SUPPORT | $8,25 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Freshchat
– Hubspot Cms
– Conversity
– Manychat
– Comapi
– Apizee Contact
– Vmukti Video Call
– Liveagent
– Php Live
– Netrox Sc
– Intercom
Free Alternatives to Freshchat
– tawk.to
– JivoChat
– Crisp
SaaS alternatives
Intercom : Intercom is a customer communication platform with a suite of integrated products for each team, including sales, marketing, products, and support. Have targeted communication with customers on your website, in apps, and via email.
Drift : Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real time, from anywhere.
Reamaze : Reamaze can handle your support@ email inbox just as well as it can handle your in-app support and live chat. Or the Facebook page. Or the Twitter handle.
tawk.to : It is a live chat messaging and support application that focuses on successful communication between businesses and their customers.
Crisp : Chat with website visitors, integrate your favorite tools, and provide a great customer experience.
You can also take a look at other business apps, like our Maropost review and our Mouseflow review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Development Tools and DevOps to find out which one is right for your needs. Discover how these Chatbots Software compare to Freshchat when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
