Front
Front : Reviews, Pricing, Features & Alternatives
$15.00
Front is a Collaborative Messaging Software. Price : $15 (free trial available). Review Front : Overview & Pricing
Front Overview : Features, Pricing, Reviews & Alternatives
Front is a Collaborative Messaging Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Front is listed as a Collaborative Messaging Software and Collaboration Software for companies and is used for Customer Service, Email Management, Collaboration, Contact Center …
Front price starts from $ 15 per user and per month (free trial available).
A place to take care of all your customers
Quick and easy support software
What is Front ?
Front is an efficient yet easy to follow help desk software available in SaaS and web versions. It can be run on multiple platforms like Mac, Windows, Android, and iOS. The software allows you to select owners for each post, process customer complaints faster through shared drafts and comments, automate responses with rules, exceed customer SLAs, and more. The tool helps consolidate all communication channels in one place like Twitter, phone calls, emails. support, chat, Facebook and more. To use this software, you do not need to follow any training. Front has automated routing, incident management, ticket management, and more.
FrontAccounting is a simple yet powerful system for the entire ERP chain and covers: – Purchase Orders – Accounts Receivable – Vendor Invoices/Credit Notes – Payments – Allocations – Accounts Payable – Items and Inventory – Stock – Manufacturing – Purchase Orders Customers – Customer Invoices/ Credit Notes – Deposits – Allocations – Accounts Receivable – Dimensions – General Ledger with Budget – Languages – Currencies – Multiple Companies Databases can be placed anywhere in the world and can be accessed from anywhere in the world any place. FrontAccounting is free and released under the GNU General Public License.
Front Review : Pros & Cons
Pros & Cons
When it comes to finding the right Collaborative Messaging tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Front, and as you may have guessed from the title, this review will tell you more about Front’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Front Pros : Key Benefits
– Centralized view: Incoming messages, from group email addresses ( support@, sales@, etc.), Facebook, Twitter, chat, SMS and even voicemail can be managed in Front.
– Improved team productivity: Teams can work 2-3 times faster with keyboard shortcuts, message templates, workflow automations, send later, follow-up reminders, and individual email management – emails in Front.
– Better team collaboration: Teams can work together in the team inbox with assignments, internal comments and shared drafts, and collision detection to make sure they don’t lose control or duplicate work.
– Minimal learning curve: Front works like any other email client (Gmail, Outlook, etc.), not like a complicated and complex help desk ticket system.
– Focus more: Get a better understanding of your team’s workload, customer experience, and more with detailed analytics.
– Security that grows with you: Our platform is built with industry standard encryption. Daily backups ensure performance never drops and each client receives a unique corporate ID.
– Invested in compliance: From SOC 2 to GDPR, we continually invest in enterprise-grade governance and compliance frameworks to protect your data and keep it secure.
– Total administrative control: With Front, you have personalized control to better serve your customers. Our admin console lets you control permissions, provisioning, access rights, and more.
Front Cons
– Con : Custom integrations can come at a price.
Front Features
Here is the list of the main features of this computer software :
– Incident Management
– @mentions
– Macros (Templated Responses)
– API
– Ticket Management
– Account Management
– Knowledge Base
– Activity Tracking
– Alerts (Escalation)
– Alerts / Escalation
– Community Forums
– Alerts/Notifications
– Social Media Integration
– Appointment Management
– Document Storage
– Archiving & Retention
– Surveys & Feedback
– Assignment Management
– Contract (SLA Management)
– Audio / Video Conferencing
Main function & Pro Features
– Self Service Portal
– Audit Trail
– Group Calendars
– Auto-Responders
– Multi-Channel Communication
– Automated Routing
– Customizable Branding
– Batch Communications
– Known Issue Management
– Brainstorming
– Automated Routing
– Business Process Automation
– Live Chat
– CRM
– Discussion Boards
– Calendar Management
– Brainstorming
– Call Center Management
– Project Management
– Call Recording
Front Integrations
Front integrates with more than 14 applications & plugins like Intercom, G Suite and Asana (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Front integrations
– Asana
– G Suite
– Intercom
– Salesforce
– Slack
– Trello
– Zapier
Front Pricing
The Front pricing plan starts from $ 15 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Front offers several pricing plans :
– Starter : $ 15,00 per user / per month
– Prime : $ 29,00 per user / per month
– Company : $ 49,00 per user / per month
– Enterprise : –
– Premium : –
| Starter | Prime | Company | Enterprise | Premium |
| $15,00 | $29,00 | $49,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Front Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : $ 15,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Front is a cloud-based Collaborative Messaging platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
front-app is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Front ?
This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Complaint Management software, and Most Worthy Help Desk software .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Entrepreneur, Freelancer, Large Company …)
Front Screenshots & Images : UI, dashboard …
Front Business Software Pricing
Front Features & Overview
Front Screenshot
Front Screenshot
Videos
Video #1
Video #2
Front Reviews
Here is our opinion on Front : this is an excellent collaborative messaging software to trust .
Front User Reviews & Ratings
Online and customer reviews of Front software are quite plentiful and overall very positive :
Overall rating : 4,7/5
Value for money : 4,1/5
Functionality : 4,3/5
Usefulness : 4,1/5
Ease of use : 4,1/5
User rating Excellent : 82%
User rating Very Good : 17%
User rating Average : 1%
User rating Poor : 0%
User rating Terrible : 1%
Popularity on social networks : 13652 followers on LinkedIn
Your Customer Review on Front
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Front ? What is your likelihood to renew ?
FAQs
Why use a Collaborative Messaging Software ?
Collaborative messaging software (email clients) organizes employee correspondence by allowing messages to be sent and emails to be archived. Collaborative messaging software improves communication between employees of a company.
According to various sources, most used business software are : Exchange Online (market share : 68,10%), Microsoft Outlook (3,50%), Zimbra Collaboration (0,10%)
Main functions are : Contact management, Spam management, Securing, Document sharing, Security, webmail
Main characteristics are : Email Messaging, Document Sharing, Security, Web Messaging, Shared Calendar, Contact Management, Task Management, Integrated Chat, Unified Communications, Video Conferencing, SAAS Software, Email Messaging, Application Integration, Channel Management, Channels, chat, chat clients, real-time collaboration, workteam, reactions, project management, multiple channels, multiple teams, integration, imprint, multichannel, integrated file sharing, ifttt integration, group collaboration, group chat
Collaborative Messaging Software Average Price : from $ 3,40 to $ 50,00 with an average price of $ 16,34 . We have identified more than 63 competitors on the market.
Collaborative Messaging Software Review
Company details
Developed by FRONT APP, Inc. (@FrontApp on Twitter)
HQ location : USA
Founded in 2014 by Mathilde Collin
Total revenue : $38.0M
Fundings : $137.1M
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Collaboration Software > Collaborative Messaging Software
Schema : SoftwareApplication > BusinessApplication
Tags : invoicing …
Website : visit front.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Front is independent in order to highlight the strengths and weaknesses of this Collaborative Messaging Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Front Alternatives
If you’re understanding the drawbacks and you’re looking for a Front alternative, there are more than 63 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Front Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| FRONT | $19 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Front
– Zendesk
– Freshdesk
– Help Scout
– Bitrix24
– monday
– Alinto Pro
– Kana Email
– Dada Mail
– Collect Mailsync
– Serenovia
Free Alternatives to Front
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our SurveyLegend review and our ContentStudio review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Collaboration Software to find out which one is right for your needs. Discover how these Collaborative Messaging Software compare to Front when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
