Help Sumo
Help Sumo : Reviews, Pricing, Features & Alternatives
$19.00
Help Sumo is a Help Desk Software. Price : $19 (free trial available). Review Help Sumo : Overview & Pricing
Help Sumo Overview : Features, Pricing, Reviews & Alternatives
Help Sumo is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Help Sumo is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Help Desk …
Help Sumo price starts from $ 19 per user and per month (free trial available).
Help Sumo is fast, elegant and reliable online help desk software that provides professional support for your products and services.
Provide undivided professional support to individual clients.
What is Help Sumo ?
Help Sumo is proprietary help desk management software specifically designed to provide customer support via email, ticket systems, live chat, social media, and self-help knowledge base solutions. The platform has a well-functioning email ticketing system that contains multiple sorting and bulk action features. Organizations can monitor individually generated tickets until resolution, ensuring that no tickets are left unattended. Agents can communicate with their customers in context, sending updates on the progress of issues raised by them. A comprehensive messaging system helps users explore the history of individual tickets and anticipate resolutions in a short time. Service providers can also create FAQs and articles for the most repetitive questions by monitoring the nature of individual queries. Help Sumo supports real-time integrations with external VOIP services that help users provide appropriate assistance through voice. The software offers 99.99% availability rates along with comprehensive data security options.
Help Sumo is more affordable, easier to set up and use, and is primarily designed for small and medium-sized businesses. Help Sumo includes an integrated knowledge base that enables your help desk staff to quickly find related known error data, resolutions, and workarounds; turn tickets into knowledge base articles; and provide search functionality in the knowledge base accessible to the end user.
Help Sumo Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Help Sumo, and as you may have guessed from the title, this review will tell you more about Help Sumo’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Help Sumo Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Help Sumo Cons
– Con : Custom integrations can come at a price.
Help Sumo Features
Here is the list of the main features of this computer software :
– Social Media Integration
– Knowledge Base
– Self Service Portal
– Multi-Channel Communication
– Surveys & Feedback
– Automated Routing
– Document Storage
– Contract (SLA Management)
– Live Chat
– Macros (Templated Responses)
– Known Issue Management
– Ticket Management
– Alerts (Escalation)
– Incident Management
– Customizable Branding
– Community Forums
– Cloud Services
– Customer Service Features
– Analytics & Reporting
– Escalation
Main function & Pro Features
– Social Media Integration
– Knowledge Base
– Self Service Portal
– Multi-Channel Communication
– Surveys & Feedback
– Automated Routing
– Document Storage
– Contract (SLA Management)
– Live Chat
– Macros (Templated Responses)
– Known Issue Management
– Ticket Management
– Alerts (Escalation)
– Incident Management
– Customizable Branding
– Community Forums
– Cloud Services
– Customer Service Features
– Analytics & Reporting
– Escalation
Help Sumo Integrations
Help Sumo may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Help Sumo Pricing
The Help Sumo pricing plan starts from $ 19 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Help Sumo offers several pricing plans :
– Baby Plan : $ 19,00 per user / per month
– Kid Map : $ 29,00 per user / per month
– Wrestler Map : $ 49,00 per user / per month
– Sumo Map : $ 79,00 per user / per month
– Premium : –
| Baby Plan | Kid Map | Wrestler Map | Sumo Map | Premium |
| $19,00 | $29,00 | $49,00 | $79,00 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Help Sumo Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 30 days
Free plan : No free plan
Freemium : No information
Starting price : $ 19,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Help Sumo is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
help-sumo is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use Help Sumo ?
This software package is tailored to business needs : Large Company, SME, Small Company …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Large Company, Medium Company, Startup …)
Help Sumo Screenshots & Images : UI, dashboard …
Help Sumo Business Software Pricing
Help Sumo Features & Overview
Help Sumo Screenshot
Videos
This video is no longer available
Help Sumo Reviews
Here is our opinion on Help Sumo : this is a simple help desk software to examine .
Help Sumo User Reviews & Ratings
Online and customer reviews of Help Sumo software are quite plentiful and overall negative :
Overall rating : 1,7/5
Value for money : 1,7/5
Functionality : 1,7/5
Usefulness : 1,7/5
Ease of use : 1,7/5
User rating Excellent : 0%
User rating Very Good : 20%
User rating Average : 50%
User rating Poor : 20%
User rating Terrible : 10%
Popularity on social networks : 215 followers on Twitter
Your Customer Review on Help Sumo
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Help Sumo ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 .
Help Desk Software Review
Company details
Developed by HYIPSOFTWARE, Inc.
HQ location : New York
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit helpsumo.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Help Sumo is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Help Sumo Alternatives
If you’re understanding the drawbacks and you’re looking for a Help Sumo alternative, there are more than 5 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Help Sumo Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| HELP SUMO | $19 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Help Sumo
– Zoho Desk
– SysAid
– LiveAgent
– monday
– TeamSupport
Free Alternatives to Help Sumo
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our Help Desk Migration Service review and our Ayudax review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Help Sumo when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
