Helpcrunch
Helpcrunch : Reviews, Pricing, Features & Alternatives
$15.00
Helpcrunch is a Live Chat Software. Price : $15 (free trial available). Review Helpcrunch : Overview & Pricing
Helpcrunch Overview : Features, Pricing, Reviews & Alternatives
Helpcrunch is a Live Chat Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Helpcrunch is listed as a Live Chat Software and Collaboration Software for companies and is used for Marketing & Advertising & Marketing Automation …
Helpcrunch price starts from $ 15 per user and per month (free trial available).
Helpcrunch is an all-in-one customer communication platform. Acquire and convert more leads and serve your customers better.
Smart customer communication platform
What is Helpcrunch ?
HelpCrunch is a smart communication platform that enables users to convert their prospects into paying customers, drive more sales and improve the retention rate of existing customers. All of this and more is made possible by a rich box of helpful tools including modern live chat, in-app messaging, automated messages, ticketing, and email automation. Features include Live Chat 2.0, which offers a 30% conversion improvement over legacy chats. The in-app messenger allows users to talk to their customers and the automated messaging feature attracts new visitors to the website. Email marketing activities can also be fully automated and a dedicated help desk can be set up to provide excellent customer service. The tool encourages visitors to highlight the true value of your product and allows users to track customer data to understand user behavior. Automated messages can be set up to inform customers about the product and initiate up-selling and cross-selling capabilities.
HelpCrunch is a premier customer communication platform for your support, marketing, and sales.
HelpCrunch integrates with Wordpress, Magento, Magento 2, GTM, Fluid App, Shopify, Tumblr, SquareSpace, PrestaShop, Jimdo, 3dcart, SpaceCraft, OpenCart, Bir Cartel, Google Analytics and Slack. New integrations are added every week.
New: our editorial list of additional articles. We have decided to collect all the information on the Internet and present you with a list of useful and external links to interesting reading about reviews, advantages and disadvantages of HelpCrunch and similar software.
Help Sumo is a cloud-based help desk system suitable for all industries and businesses of all sizes. It offers key help desk features such as email ticketing, live chat, a self-service portal, and service level agreement (SLA) policy management.
Acquire and convert more leads and better support your customers with HelpCrunch. HelpCrunch is an all-in-one customer communication platform that combines:
– Modern live chat
– Email marketing automation
– Simple helpdesk HelpCrunch is built for customer support teams , sales and marketing in SaaS, e-commerce and any other type of online business.
Acquire and convert more leads and better support your customers with HelpCrunch. HelpCrunch is an all-in-one customer communication platform that combines:
– Modern live chat
– Email marketing automation
– Simple helpdesk HelpCrunch is built for customer support teams , sales and marketing in SaaS, e-commerce and any other type of online business.
customer communication platform to connect with your customers through in-product messaging, modern live chat, or email at the right time, on the right device.
Do you want to establish better communication channels with your customers? Well, HelpCrunch is here to the rescue. With a comprehensive interactive platform that includes live chat, email, SMS, and other messaging and notification options, there’s plenty to do. Branding and merchandising designs in terms of colorful themes, custom CSS styles, chat button types, representative avatars, logos, locations, and automated greetings enhance the customer experience. Drive visitor journeys with powerful tools including push alerts, popups, knowledge base, help desk, email marketing, and mobile apps with SDK. Device-independent support and compatibility allow you to serve customers anytime, anywhere, with all relevant resources at your fingertips.
Engage, convert and sign up/onboard customers with newsletters, targeted offers, activity based campaigns for an effective funnel. Pre-qualified leads can be searched for to encourage conversion in a convenient way, using the easy-to-use interface. Infinite chats and subsidized rates make HelpCrunch an affordable option with a nominal price. Their excellent support team is always ready and willing to help. Code snippets help schedule timed trigger events, migration capabilities from previous tools create a seamless transition. Various integrations are also available.
Helpcrunch Review : Pros & Cons
Pros & Cons
When it comes to finding the right Live Chat tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Helpcrunch, and as you may have guessed from the title, this review will tell you more about Helpcrunch’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Helpcrunch Pros : Key Benefits
– Live Chat – Use this highly customizable live chat widget as a lead capture and visitor engagement tool. Answer visitor questions and proactively communicate with them with personalized automated messages. Capture leads by collecting personal and contact data from visitors via an interactive pre-chat/offline form.
– in-app messaging
– Email Marketing Automation: Use the email channel to convert more customers and re-engage inactive ones. Send follow-up emails directly from the chat window, target users with one-time emails containing news, updates, discounts, or promotions, or create event-triggered onboarding or automated marketing campaigns.
– automatic messages
– In-App Messaging: Work effectively with registered users and convert them into paying customers. HelpCrunch integrates with products or apps to track custom data specific to your business needs. Monitor user behavior on the website or in the app and target them with automated messages and offers tailored to their individual goals. Increase customer satisfaction and retention by providing timely and personalized support.
– Mobile Apps: Serve your customers on the go and never lose a lead. See who’s online, send email follow-ups right from the app, assign statuses, and indicate your team’s availability (online or offline).
– Multi-channel messaging
– Help Desk – Manage all customer communications on a shared dashboard. Find, merge, assign, transfer, close and reopen chats. Create specialized departments. Collect customer feedback and monitor your team’s performance. Use real-time customer data, communication and online status, chat notes, and labels to prioritize actions and effectively manage each customer case.
– Pre-chat and offline forms
– Email Marketing Automation
Helpcrunch Cons
– Con : Custom integrations can come at a price.
Helpcrunch Features
Here is the list of the main features of this computer software :
– Management of an online store – e-commerce site
– CRM
– Marketing Automation
– Visitor Targeting
– API
– Persistent Chat
– Access Controls/Permissions
– Co-Browsing
– Alerts / Escalation
– Macros (Templated Responses)
– Alerts/Notifications
– Ticket Management
– Appointment Management
– Offline Form
– Auto-Responders
– Call Me Option
– Automated Routing
– Incident Management
– Call Center Management
– Document Storage
Main function & Pro Features
– Management of an online store – e-commerce site
– CRM
– Marketing Automation
– Visitor Targeting
– API
– Persistent Chat
– Access Controls/Permissions
– Co-Browsing
– Alerts / Escalation
– Macros (Templated Responses)
– Alerts/Notifications
– Ticket Management
– Appointment Management
– Offline Form
– Auto-Responders
– Call Me Option
– Automated Routing
– Incident Management
– Call Center Management
– Document Storage
Helpcrunch Integrations
Helpcrunch integrates with more than 9 applications & plugins like Google Analytics 360, WordPress and Slack (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Helpcrunch integrations
– Slack
– WordPress
– Google Analytics 360
– Zapier
– Pipedrive
– Adobe Commerce
– DelivApp
– Wix
– Drupal
Helpcrunch Pricing
The Helpcrunch pricing plan starts from $ 15 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Helpcrunch offers several pricing plans :
– Standard – Live Chat : $ 15,00 per user / per month
– Premium – Live Chat : $ 25,00 per user / per month
– Standard – Live Chat&Emails : $ 29,00 per user / per month
– Premium – Live Chat&Emails : $ 49,00 per user / per month
– Premium : –
| Standard – Live Chat | Premium – Live Chat | Standard – Live Chat&Emails | Premium – Live Chat&Emails | Premium |
| $15,00 | $25,00 | $29,00 | $49,00 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Helpcrunch Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : No free plan
Freemium : Freemium
Starting price : $ 15,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Helpcrunch is a cloud-based Live Chat platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
helpcrunch is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux / IBM OS-400 / Solaris …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Spanish, French, Italian, Portuguese, Russian, Portuguese, Dutch, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Online Support …
Hotline : +1 650-741-0034
Training options : Documentation, Live Online …
Industry & Customers
Who use Helpcrunch ?
This software package is tailored to business needs : Public Administration, Non Profit, Entrepreneur …
This web-based application is recommended for trades : Purchasing, Administrative, PR, Accounting …
This cloud software is used in the sectors : e-commerce …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : ESB, Halebop, Seranking, Statcounter …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Customer Service software, and Highly Rated Live Chat software .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Entrepreneur, Freelancer, Large Company …)
Helpcrunch Screenshots & Images : UI, dashboard …
Helpcrunch Business Software Pricing
Helpcrunch Features & Overview
Helpcrunch Screenshot
Helpcrunch Screenshot
Videos
Video #1
Video #2
Helpcrunch Reviews
Here is our opinion on Helpcrunch : this is a great live chat software to advise .
Helpcrunch User Reviews & Ratings
Online and customer reviews of Helpcrunch software are quite plentiful and overall very positive :
Overall rating : 4,9/5
Value for money : 4,7/5
Functionality : 4,5/5
Usefulness : 4,7/5
Ease of use : 4,7/5
User rating Excellent : 93%
User rating Very Good : 11%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 2%
Popularity on social networks : 342 followers on LinkedIn
Your Customer Review on Helpcrunch
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Helpcrunch ? What is your likelihood to renew ?
FAQs
Why use a Live Chat Software ?
Instant messaging software (live chat) helps create a communication channel that allows customers and businesses to converse in real time directly on a business’s website. It usually appears as a small box or window on the page. Instant messaging software (live chat) makes it possible to chat online, between employees, or between employees and customers.
According to various sources, most used business software are : Drift (market share : 3,70%), Smartsupp (2,20%), Provide Support (1,00%), Crisp (0,90%), Clickdesk (0,80%), Kayako (0,60%), HipChat (0,60%), LiveHelpNow (0,50%), Userlike (0,40%), Bontact (0,40%), ManageEngine ServiceDesk Plus (0,30%), Heybubble (0,10%), MangoApps (0,10%), Userecho (0,10%), Mattermost (0,10%)
Main functions are : Ticketing, File sharing, Co-browsing, Surveys and comments, Transcripts by email, Mobile support
Main characteristics are : Messaging Chat, asterisk, business sms, call forwarding, call recording, call tracking, communications, conferencing, dedicated phone number, messaging, ivr, developer tools, sms automation, sms api, sms alerts, sip, send sms, receive sms online, pbx, sdk messaging, api, Operator, Services, Telecommunications, Telecommunications, Btob, Api, Call, Toolbox, Sms
Live Chat Software Average Price : from $ 2,00 to $ 95,00 with an average price of $ 31,24 . We have identified more than 238 competitors on the market.
Live Chat Software Review
Company details
Developed by HELPCRUNCH, Inc. (@HelpCrunchCom on Twitter)
HQ location : USA
Founded in 2014 by Daniil Kopilevych
Total revenue : $240000
Fundings : Û 490_000
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Collaboration Software > Live Chat Software
Schema : SoftwareApplication > BusinessApplication
Tags : automatic messages | business messaging | chat customers | crm software | customer relationship manager | customizable | email automation | email campaign | email management | messaging app …
Website : visit helpcrunch.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Helpcrunch is independent in order to highlight the strengths and weaknesses of this Live Chat Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Helpcrunch Alternatives
If you’re understanding the drawbacks and you’re looking for a Helpcrunch alternative, there are more than 61 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Helpcrunch Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| HELPCRUNCH | $12 | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| CRISP | $25 | Per month / user | No |
| INTERCOM | $59 | Per month / user | No |
| TAWK.TO | $ | Per month / user | No |
| LIVECHAT | $16 | Per month / user | Yes |
| JIVOCHAT | $13 | Per month / user | Yes |
| OLARK | $ | Per month / user | Yes |
| SMARTSUPP | $10 | Per month / user | No |
| FRESHDESK MESSAGING (FORMERLY FRESHCHAT) | $999 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Helpcrunch
– Zendesk
– Intercom
– Freshdesk
– LiveChat
– Crisp
– Zoho SalesIQ
– Intercom
– ProProfs Chat
– LiveChat
– Smartsupp
Free Alternatives to Helpcrunch
– tawk.to
– JivoChat
– Crisp
You can also take a look at other business apps, like our Justuno review and our Process Street review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Collaboration Software to find out which one is right for your needs. Discover how these Live Chat Software compare to Helpcrunch when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
