Inbenta
Inbenta : Reviews, Pricing, Features & Alternatives
Inbenta is a Knowledge Management (KM) Software (free trial available). Review Inbenta : Overview & Pricing
Inbenta Overview : Features, Pricing, Reviews & Alternatives
Inbenta is a Knowledge Management (KM) Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Inbenta is listed as a Knowledge Management (KM) Software and Document Management Software for companies and is used for Customer Service, Live Chat, Conversational AI Platform, Knowledge Management …
Inbenta prices are available on demand (free trial available).
Inbenta is a cloud-based, AI-powered search solution for customer service and e-commerce that offers intuitive search solutions for businesses.
Improve the user experience, reduce costs and learn more about your visitors.
The conversational platform that delivers real results.
What is Inbenta ?
Inbenta Knowledge is a powerful AI-powered knowledge hub that enables you to quickly locate answers, manage knowledge, and easily produce knowledge to improve self-service. Inbenta’s insights, powered by high-performance AI, enable search by meaning and can translate human language to provide quick responses to recurring user requests, resulting in higher customer satisfaction. Support requests are dramatically reduced and your agents can focus on the few tough issues that require human interaction, providing keyword-independent access to FAQs, product specifications and more. Its robust analytics capabilities help you identify search trends, hot topics, and content gaps, allowing you to better respond to customer inquiries and maximize self-service support. The results are correct response rates of up to 95% and a self-service ratio of 10:1. Plus, with our long-tail SEO capabilities, your knowledge content can be indexed to help you improve Google rankings and drive more traffic. The tool’s ability to connect to third-party integrations and content sources via webhooks, APIs, and SDK connectors is the icing on the cake.
Inbenta offers natural language processing and artificial intelligence solutions for customer service, e-commerce and conversational chatbots, with an easy-to-implement solution that improves customer satisfaction, reduces support costs and increases revenue.
Inbenta’s natural language processing (NLP) technology has been integrated with Inbenta Enterprise Search for customer service and e-commerce.
The Enterprise Search solution retrieves existing knowledge bases, FAQs and help content. Inbenta also offers integrations with Zendesk, Salesforce Desk, Service Cloud and other support platforms and is capable of receiving queries in more than 25 languages.
Inbenta E-Commerce Search uses NLP technology to understand the meaning of a request from a client. The search engine then extracts information from the query, such as colors, sizes, prices, and product numbers, and returns the relevant products and services.
In addition, this same technology can be applied to conversational chatbots and virtual assistants to provide users the use of… .
Inbenta’s natural language processing technology and years of research and development led to the creation of Inbenta Enterprise Search for Customer Support, an AI-powered intelligent self-service solution that understands the meaning of customer questions in more than 25 languages, providing the correct answer. more than 80% of the time. The search solution pulls in existing knowledge bases, FAQs, and help content, making it easy to deploy in weeks. With a team of expert linguists assigned to each customer to help them understand the root cause of queries and make suggestions on FAQ updates, Inbenta’s products help businesses improve the overall customer experience online. The result: increased customer satisfaction, lower support costs, and increased revenue. Buyer’s GuideDownload the Search-as-a-Service Buyer’s Guide including reviews and more. Updated: September 2021Inbenta Search CustomersGroupon, Schlage, 8×8, GOL, Allegion, Skyscanner
Inbenta Search Video
Four more reasons to say yes: 1) Extensive multilingual capabilities
Inbenta NLP ensures that the lines of communication between your clients and the technology remain clear, with 25 fully supported native languages and counting. 2) Integrates seamlessly
Everything works beautifully with your existing search, CRM, knowledge bases and documentation, as well as Endeca, Facebook Messenger, Salesforce Desk and Service Cloud, Skype and Zendesk. Depending on the vendor, companies already spend a lot of time and resources building a strong knowledge base and FAQ section in their database. Inbenta integrates this information into a chatbot so that the user’s clients can make a query and immediately receive the information they need. Businesses can now provide their customers with a 24/7 chat experience directly through their brand website or social media. With Inbenta’s chatbot technology, developers don’t have to work for months to create matching tags or write answers to questions. For users of Zendesk, Salesforce Desk, Service Cloud, or other support platforms, Inbenta can be seamlessly integrated, which aims to make it easy to launch a chatbot. The provider says that users can see the following benefits with Inbenta chatbots:
Inbenta is a world leader in AI and NLU for enterprise search, online search, chatbots, ticketing and knowledge management.
Inbenta Review : Pros & Cons
Pros & Cons
When it comes to finding the right Knowledge Management (KM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Inbenta, and as you may have guessed from the title, this review will tell you more about Inbenta’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Inbenta Pros : Key Benefits
– multilingual capabilities
– seamless integration
– Inbenta’s NLP technology can reach a wide audience with its 35+ fully supported native languages.
– Quick and easy deployment
– It all works seamlessly with your existing CRM, FAQ and knowledge base, as well as dozens of different platforms like Endeca, Facebook Messenger, Skype, Salesforce Service Cloud, Desk.com and Zendesk – even voice solutions like IVR! !
– powerful analytics
– Take advantage of real-time dashboards that capture all the data related to requests, inquiries, and more. and centralize them in a single board.
– We’ll deliver your scalable solution faster and better than our competitors, with less workflow impact and more training and support. Also, there is no need to undergo data training to launch the solution!
– Easy to use CMS
– explainable AI
Inbenta Cons
– Con : Not always the cheapest option : Knowledge Management (KM) Software average cost is $ 38,04 .
– Con : Custom integrations can come at a price.
Inbenta Features
Here is the list of the main features of this computer software :
– Management of an online store – e-commerce site
– Indexing
– API
– Access Controls/Permissions
– Activity Dashboard
– Cataloging/Categorization
– Chat/Messaging
– Chatbot
– Collaboration Tools
– Content Management
– Decision Support
– Discussions / Forums
– Email Management
– For Healthcare
– For Sales Teams/Organizations
– For eCommerce
– Full Text Search
– Knowledge Base Management
– Multi-Language
– Natural Language Processing
Main function & Pro Features
– Management of an online store – e-commerce site
– Indexing
– API
– Access Controls/Permissions
– Activity Dashboard
– Cataloging/Categorization
– Chat/Messaging
– Chatbot
– Collaboration Tools
– Content Management
– Decision Support
– Discussions / Forums
– Email Management
– For Healthcare
– For Sales Teams/Organizations
– For eCommerce
– Full Text Search
– Knowledge Base Management
– Multi-Language
– Natural Language Processing
Inbenta Integrations
Inbenta integrates with more than 5 applications & plugins like Facebook and Zendesk (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Inbenta integrations
– Facebook
– Zendesk
Inbenta Pricing
The Inbenta pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Inbenta offers several pricing plans :
– Inbenta : Price on demand
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Inbenta | Start | Professional | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Inbenta Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available (No Credit Card Required)
Free plan : No free plan
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Inbenta is a cloud-based Knowledge Management (KM) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
inbenta is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian, Danish …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +1 (408) 213-8771
Training options : Documentation, In Person, Live Online …
Industry & Customers
Who use Inbenta ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like France, Spain …
This web-based application is recommended for trades : Purchasing, Administrative, PR, Accounting …
This cloud software is used in the sectors : Insurance, Bank, Telecommunications, Financial services, Software …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Groupon, Schlage, 8X8, Gol, Allegion, Skyscanner, Bayview Asset Management …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Freelancer …)
Inbenta Screenshots & Images : UI, dashboard …
Inbenta Business Software Pricing
Inbenta Features & Overview
Inbenta Screenshot
Inbenta Screenshot
Videos
Video #1
Video #2
Inbenta Reviews
Here is our opinion on Inbenta : this is an excellent knowledge management (km) software to advise .
Inbenta User Reviews & Ratings
Online and customer reviews of Inbenta software are quite plentiful and overall very positive :
Overall rating : 4,7/5
Value for money : 4,8/5
Functionality : 4,4/5
Usefulness : 4,8/5
Ease of use : 4,8/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 8828 followers on LinkedIn
Your Customer Review on Inbenta
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Inbenta ? What is your likelihood to renew ?
FAQs
Why use a Knowledge Management (KM) Software ?
Knowledge management software transforms the raw data accumulated by a company into useful information. It achieves this goal by collecting data in a central knowledge base, contextualizing it and making it easily searchable, so that users can find the information they need on their own.
According to various sources, most used business software are : MindTouch (market share : 1,40%), Inbenta (0,40%), AnswerDash (0,10%)
Main functions are : Publishing options, Decision trees, Advanced search and navigation options, Feedback Options, RSS feed, Self-service portals
Main characteristics are : Management Knowledge, File Sharing, File Sharing, Online File Sharing, Collaboration, Online Collaboration, Cloud Collaboration, Cloud Computing, Rooms, Data Rooms, Document Sharing, Document Sharing, Document Sharing online, simple, easy, secure, file sharing, file sharing, online file sharing, collaboration, online collaboration, cloud collaboration, cloud computing, rooms, data rooms, document sharing, document sharing, sharing online document management, simple, easy
Knowledge Management (KM) Software Average Price : from $ 2,50 to $ 99,00 with an average price of $ 38,04 . We have identified more than 102 competitors on the market.
Knowledge Management (KM) Software Review
Company details
Developed by INBENTA TECHNOLOGIES, Inc. (@inbenta on Twitter)
HQ location : France
Founded in 2010 by Jordi Torras
Total revenue : $14199996
Fundings : $23.5M
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Document Management Software > Knowledge Management (KM) Software
Schema : SoftwareApplication > BusinessApplication
Tags : FrenchTech SAAS software | HRTech | Chatbots …
Website : visit inbenta.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Inbenta is independent in order to highlight the strengths and weaknesses of this Knowledge Management (KM) Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Inbenta Alternatives
If you’re understanding the drawbacks and you’re looking for a Inbenta alternative, there are more than 53 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Inbenta Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| INBENTA | $ | Per month / user | No |
| ELASTICSEARCH | $ | Per month / user | No |
| ALGOLIA SITE SEARCH | $29 | Per month / user | No |
| APACHE SOLR | $ | Per month / user | No |
| ADDSEARCH | $25 | Per month / user | Yes |
| SITE SEARCH 360 | $9 | Per month / user | Yes |
| CLUDO SITE SEARCH | $399 | Per month / user | Yes |
| SWIFTYPE SEARCH | $79 | Per month / user | Yes |
| SEARCHSPRING | $ | Per month / user | No |
| SEARCHBLOX SEARCH | $499 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Inbenta
– Talla
– Smart Tribune
– Enterprise Bot
– Genesys DX
– Smith ai
– Remedy Knowledge
– Breezio
– Opendecide
– Kbpublisher
– Um
Free Alternatives to Inbenta
– Algolia Site Search
– Site Search 360
– Searchanise
You can also take a look at other business apps, like our BookingPal review and our DeskCove review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Document Management Software to find out which one is right for your needs. Discover how these Knowledge Management (KM) Software compare to Inbenta when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
