Jacada Workspace Agent Desktop
Jacada Workspace Agent Desktop : Reviews, Pricing, Features & Alternatives
Jacada Workspace Agent Desktop is a Workforce Optimization Software. Review Jacada Workspace Agent Desktop : Overview & Pricing
Jacada Workspace Agent Desktop Overview : Features, Pricing, Reviews & Alternatives
Jacada Workspace Agent Desktop is a Workforce Optimization Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Jacada Workspace Agent Desktop is listed as a Workforce Optimization Software and Employee Management Software for companies and is used for Human resources Workforce management Workforce optimizations, CRM, Feedback Management, Live Chat …
Jacada Workspace Agent Desktop prices are available on demand .
Jacada Workspace Agent Desktop is a unified call center desktop solution specifically designed to deliver a better customer service experience by streamlining agent interactions with a multitude of systems. This call center software changes agent interaction to be customer-centric instead of system-centric. By streamlining the call process, agent tools, and customer focus, agents are more efficient, reduce average handle time, and increase first call resolution.
Jacada Visual IVR offers a digital experience to your voice callers, enabling a better customer experience with improved self-service.
What is Jacada Workspace Agent Desktop ?
Jacada Workspace Agent Desktop is a unified call center desktop solution specifically designed to deliver an enhanced customer service experience by streamlining agent interactions with a multitude of systems. This call center software changes agent interaction to be more customer-centric than system-centric By optimizing the call process, agent tools, and customer-centricity, agents are more efficient, reduce average call time attention and increase the resolution of the first call.
We are a provider of independent CX solutions designed to automate customer service operations, reduce contact center size and improve the customer experience. jackfruit
Jacada Workspace Agent Desktop Review : Pros & Cons
Pros & Cons
When it comes to finding the right Workforce Optimization tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Jacada Workspace Agent Desktop, and as you may have guessed from the title, this review will tell you more about Jacada Workspace Agent Desktop’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Jacada Workspace Agent Desktop Pros : Key Benefits
– Agent Desktop is a presentation layer designed specifically for the unique demands of a call center. Optimized for agent workflow, this presentation layer can connect to both back-end data sources and desktop-resident applications. Agent Desktop supports almost all APIs, including web services, REST, XML, JSON, RMI, and JDBC.
– Agents can focus on a quality customer experience rather than the complexity of the underlying applications.
– Agents no longer have to struggle with many cumbersome applications. -Reduce agents who have to re-enter data during a call. -Reduce average attention times (AHT).
– Reduced costs and training time
– High Compatibility
Jacada Workspace Agent Desktop Cons
– Con : Custom integrations can come at a price.
Jacada Workspace Agent Desktop Features
Here is the list of the main features of this computer software :
– Workflow
– CRM
– comment management
– live chat
Main function & Pro Features
– Cloud Services
Jacada Workspace Agent Desktop Integrations
Jacada Workspace Agent Desktop may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Jacada Workspace Agent Desktop Pricing
The Jacada Workspace Agent Desktop pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Jacada Workspace Agent Desktop offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Jacada Workspace Agent Desktop is a cloud-based Workforce Optimization platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
jacada-workspace-agent-desktop is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use Jacada Workspace Agent Desktop ?
This software package is tailored to business needs : Large Company, SME …
This web-based application is recommended for trades : Human Ressources …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, Medium Company …)
Jacada Workspace Agent Desktop Screenshots & Images : UI, dashboard …
Jacada Workspace Agent Desktop Business Software Pricing
Jacada Workspace Agent Desktop Features & Overview
Jacada Workspace Agent Desktop Screenshot
Videos
This video is no longer available
Jacada Workspace Agent Desktop Reviews
Here is our opinion on Jacada Workspace Agent Desktop : this is a decent workforce optimization software to consider .
Jacada Workspace Agent Desktop User Reviews & Ratings
Online and customer reviews of Jacada Workspace Agent Desktop software are quite plentiful and overall medium :
Overall rating : 3/5
Value for money : 3/5
Functionality : 3/5
Usefulness : 3/5
Ease of use : 3/5
User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%
Agent Desktop is a presentation layer designed specifically for the unique demands of a call center. Optimized for agent workflow, this presentation layer can connect to both back-end data sources and desktop-resident applications. Agent Desktop supports almost all APIs, including web services, REST, XML, JSON, RMI, and JDBC.
Popularity on social networks :
Your Customer Review on Jacada Workspace Agent Desktop
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Jacada Workspace Agent Desktop ? What is your likelihood to renew ?
FAQs
Why use a Workforce Optimization Software ?
Workforce optimization software improves the on-site interventions of teams in the field with collaborative tools, accessible remotely. This allows visibility on operations, to distribute tasks between teams, to optimize schedules.
According to various sources, most used business software are : WorkFusion (market share : 6,50%), Call Box (2,50%)
Main functions are : Historical, CRM, Business management, Rewards system, Ability to set individual goals, Employee Engagement Management System
Main characteristics are : call center workforce management software, call center workforce management, wfm, Rewards system, Integration with Genesys
We have identified more than 25 competitors on the market.
Workforce Optimization Software Review
Company details
Developed by JACADA, Inc.
About Jacada: Jacada Inc. is a veteran provider of advanced customer service solutions. With over 20 years of experience, Jacada’s call center software enables organizations to automate complex processes, offer streamlined interactions with agents and customers, and optimize their customer service experience.
HQ location : USA
Founded in 1990
Total revenue :
Industry : B2B SaaS company
Software Category : HR & Employee Management Software > Employee Management Software > Workforce Optimization Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit jacada.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Jacada Workspace Agent Desktop is independent in order to highlight the strengths and weaknesses of this Workforce Optimization Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Jacada Workspace Agent Desktop Alternatives
If you’re understanding the drawbacks and you’re looking for a Jacada Workspace Agent Desktop alternative, there are more than 12 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Jacada Workspace Agent Desktop
– Zuus Workforce
– Amdocs Customer management
– WorkFusion
– Scorebuddy
– Aspect Workforce Management
– Aspect Workforce Optimization
– Call Box
– OpenText Qfiniti
– Saba Succession at work
– InVision Enterprise WFM
You can also take a look at other business apps, like our Jagged Peak Edge review and our JAIX MetroLink review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular HR & Employee Management Software and Employee Management Software to find out which one is right for your needs. Discover how these Workforce Optimization Software compare to Jacada Workspace Agent Desktop when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
