Kayako
Kayako : Reviews, Pricing, Features & Alternatives
$9.00
Kayako is a Live Chat Software. Price : $9 (free trial available). Review Kayako : Overview & Pricing
Kayako Overview : Features, Pricing, Reviews & Alternatives
Kayako is a Live Chat Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Kayako is listed as a Live Chat Software and Collaboration Software for companies and is used for Customer Service, Live Chat, Customer Experience, Help Desk, Help Desk …
Kayako price starts from $ 9 per user and per month (free trial available).
Kayako is effortless customer service software that helps teams be more productive and retain customers.
Robust helpdesk tool for quality customer service
Kayako is help desk software that puts all of a user’s support channels in one place. It is provided in Saas mode or on-site.
What is Kayako ?
Kayako is a help desk software and CRM software to satisfy both internal team and customers. You can monitor customer conversations and inquiries on any favorite social media channel and make it easy to personalize customer service. It also offers e-commerce support. This in-house help desk software offers assistance in various areas such as IT, finance, and human resources. Kayako offers live chat, help desk ticket and messaging features. Also, it has the login-only help center that helps users to answer their own queries. You can automate the workflow, have virtual forms to retrieve the information you need, offer a predefined response, generate reports, create a user profile, map the customer journey, etc.
Kayako is the unified customer service platform that helps businesses manage customer inquiries and conversations across any channel, better support customers, and stay personal as they grow. Kayako connects the dots between support channels, customer information, and the team, unifying conversations via email, social media, and live chat in one neat place.
Kayako is effortless customer service software that helps teams be more productive and retain customers. Offer support via email, live chat, Facebook, Twitter and offer a 24/7 help center. Help Center Customers can answer their own questions quickly and easily. Customer Journey Visualize your customer journey and unify all your customer interactions. Integrations Bring in customer activities from over 650 apps for immediate context. Kayako Messenger Support customers with a live chat experience that’s as intuitive as messaging friends. Automations Work smarter and automate manual work by streamlining your workflow with smart business rules. Macros and Default Responses Save time and send custom default responses to common questions in seconds. SLA Stay on target and track performance with response time and resolution goals. Customer Satisfaction Rate Listen to your customers and measure their satisfaction with every conversation. Insights Take control of your team with at-a-glance dashboards and instant access to the metrics that matter. Custom Reports Dig into your data to uncover insights and trends to work smarter, not harder. It’s the simplest and most effective customer service tool we’ve ever seen, and highly customizable.
Kayako is a customer service platform that helps businesses communicate with their customers and provide them with a better customer service experience through web, email, live chat, and phone. Kayako is available in the cloud and on premises.
Kayako is a software development company. The company develops a cloud-based customer service platform and on-premise help desk and customer support software.
Kayako is a help desk/ticketing product available in SaaS and on-premises configurations. It is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk, and Zendesk. The Kayako Engage edition can be implemented as a ticketless live chat system at some point.
Kayako is a help desk/ticketing product available in SaaS and on-premises configurations. It is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk, and Zendesk. The Kayako Engage edition can be implemented as a ticketless live chat system at some point.
Help desk and customer service software that helps you be more productive and retain customers. Join over 131,000 customer support heroes and start your free trial today!
We are a team of 100 passionate people spread across the world, driving support. We develop web-centric customer support solutions that enable organizations to provide a better support experience for their customers and, as a team, work and collaborate more effectively.
Kayako is help desk software designed to facilitate and unify customer service conversations across multiple channels, including email, direct messaging, Facebook, Twitter, and self-service customer service centers. The platform facilitates support team collaboration activities, allows users to engage in real-time customer service practices, and is equipped with social listening tools for Facebook.
Kayako Review : Pros & Cons
Pros & Cons
When it comes to finding the right Live Chat tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Kayako, and as you may have guessed from the title, this review will tell you more about Kayako’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Kayako Pros : Key Benefits
– Unify email conversations, social media, and live chat in one neat place with Kayako.
– Multiple Help Desk Reports – Kayako comes with 100 help desk report templates, ranging from peripheral overviews to in-depth analysis.
– Working better together: Kayako bridges the gap between people, your team and your customers to deliver more effective and efficient support.
– Manage and track support tickets: If a ticket is overdue, Kayako can automatically escalate that ticket: change its priority, assign it to someone, or trigger notifications.
– Build Closer Relationships: Kayako helps users better understand their customers to provide the right support at the right time, in their context.
– Route conversations to the right agent and connect the entire company using Kayako’s Collaborators feature.
– Increase customer engagement with live chat tools: Kayako’s live chat tool is equipped with real-time visitor monitoring and proactive engagement.
– Offer a human live chat experience and have personal conversations with modern real-time messaging.
– Intuitive Agent Dashboard – Navigation is organized by channel. Customizable color coding is used to draw attention to expired tickets.
– Customer Center: Allows the user’s customers to search for content, submit their own support tickets, and log in to view the current issue and related conversations.
Kayako Cons
– Con : Custom integrations can come at a price.
Kayako Features
Here is the list of the main features of this computer software :
– 24/7 accessibility
– Document sharing
– Folder sharing
– Note sharing
– Teamwork
– Instant messaging – chat
– Customer management
– Sales management
– Helpdesk
– Sales pipeline
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Ticket Management
– Active Directory Integration
– Knowledge Base
– Activity Tracking
– Automated Routing
– Alerts / Escalation
Main function & Pro Features
– 24/7 accessibility
– Document sharing
– Folder sharing
– Note sharing
– Teamwork
– Instant messaging – chat
– Customer management
– Sales management
– Helpdesk
– Sales pipeline
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Ticket Management
– Active Directory Integration
– Knowledge Base
– Activity Tracking
– Automated Routing
– Alerts / Escalation
Kayako Integrations
Kayako integrates with more than 33 applications & plugins like HubSpot CRM, Zoho CRM and Quickbooks Online (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Kayako integrations
– Google Drive
– Google Docs
– PayPal
– Slack
– Trello
– Dropbox Business
– Gmail
– Google Workspace
– WordPress
– Mailchimp
– Salesforce Sales Cloud
– SurveyMonkey
– Google Analytics 360
– Basecamp
– Jira
– GitHub
– Shopify
– Eventbrite
– FreshBooks
– Stripe
Kayako Pricing
The Kayako pricing plan starts from $ 9 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Kayako offers several pricing plans :
– Growth : $ 0,00 per user / per month
– Scale : $ 9,00 per user / per month
– Classic On-Prem : $ 15,00 per user / per month
– Enterprise : –
– Premium : –
| Growth | Scale | Classic On-Prem | Enterprise | Premium |
| $0,00 | $9,00 | $15,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Kayako Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : No free plan
Freemium : Freemium
Starting price : $ 9,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Kayako is a cloud-based Live Chat platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
kayako is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Spanish, French, Italian, Portuguese, German, Spanish, Dutch …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : 4420 37 69 02 37
Training options : Documentation, Live Online, Videos, Webinars …
Industry & Customers
Who use Kayako ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like United Kingdom …
This web-based application is recommended for trades : Purchasing, Administrative, PR, Accounting …
This cloud software is used in the sectors : Software, Information Technology and Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Toshiba Canada, Disney, Avast, Namecheap, Texas Tech University, General Electric, Texas Tech University …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Freelancer …)
Kayako Screenshots & Images : UI, dashboard …
Kayako Business Software Pricing
Kayako Features & Overview
Kayako Screenshot
Kayako Screenshot
Videos
Video #1
Video #2
Kayako Reviews
Here is our opinion on Kayako : this is an excellent live chat software to recommend .
Kayako User Reviews & Ratings
Online and customer reviews of Kayako software are quite plentiful and overall very positive :
Overall rating : 4,5/5
Value for money : 3,7/5
Functionality : 3,7/5
Usefulness : 3,7/5
Ease of use : 3,7/5
User rating Excellent : 49%
User rating Very Good : 36%
User rating Average : 8%
User rating Poor : 3%
User rating Terrible : 9%
The main benefits of Kayako are its simplified support processes, customizations, and accessibility.
Popularity on social networks : 5384 followers on LinkedIn
Your Customer Review on Kayako
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Kayako ? What is your likelihood to renew ?
FAQs
Why use a Live Chat Software ?
Instant messaging software (live chat) helps create a communication channel that allows customers and businesses to converse in real time directly on a business’s website. It usually appears as a small box or window on the page. Instant messaging software (live chat) makes it possible to chat online, between employees, or between employees and customers.
According to various sources, most used business software are : Drift (market share : 3,70%), Smartsupp (2,20%), Provide Support (1,00%), Crisp (0,90%), Clickdesk (0,80%), Kayako (0,60%), HipChat (0,60%), LiveHelpNow (0,50%), Userlike (0,40%), Bontact (0,40%), ManageEngine ServiceDesk Plus (0,30%), Heybubble (0,10%), MangoApps (0,10%), Userecho (0,10%), Mattermost (0,10%)
Main functions are : Ticketing, File sharing, Co-browsing, Surveys and comments, Transcripts by email, Mobile support
Main characteristics are : Messaging Chat, asterisk, business sms, call forwarding, call recording, call tracking, communications, conferencing, dedicated phone number, messaging, ivr, developer tools, sms automation, sms api, sms alerts, sip, send sms, receive sms online, pbx, sdk messaging, api, Operator, Services, Telecommunications, Telecommunications, Btob, Api, Call, Toolbox, Sms
Live Chat Software Average Price : from $ 2,00 to $ 95,00 with an average price of $ 31,24 . We have identified more than 238 competitors on the market.
Live Chat Software Review
Company details
Developed by KAYAKO, Inc. (@kayako on Twitter)
About Kayako: We are a team of 100 passionate people spread across the globe, evolving helpdesk. We create web-centric customer support solutions that enable organizations to provide a better support experience for their customers and, as a team, work and collaborate more effectively.
HQ location : United Kingdom
Founded in 2001 by Andy Tryba
Total revenue : $162.0M
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Collaboration Software > Live Chat Software
Schema : SoftwareApplication > BusinessApplication
Tags : Messaging Chat | support center | support center | support software | customer support software | ticket assistance software | customer support software | web support center | support | database …
Website : visit kayako.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Kayako is independent in order to highlight the strengths and weaknesses of this Live Chat Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Kayako Alternatives
If you’re understanding the drawbacks and you’re looking for a Kayako alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Kayako Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| KAYAKO | $30 | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Kayako
– Zendesk
– Freshdesk
– Wix Answers
– Vivantio
– Zoho Desk
– Salesforce Service Cloud
– Zoho Desk
– Teamwork Desk
– Zendesk
– Freshdesk
Free Alternatives to Kayako
– Zoho Desk
– LiveAgent
– osTicket
SaaS alternatives
Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.
FreshDesk : Freshdesk is an on-demand customer service software that works across multiple support channels.
UserVoice : UserVoice creates easy-to-use customer engagement tools that help businesses understand and engage with their customers more positively and build lasting relationships with them.
Help Scout : With best-in-class reporting, a built-in knowledge base, 50+ integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers.
Jira Service Desk : It allows you to receive, track, manage, and resolve customer requests from your team. Designed for internal IT, support, and business teams, it enables teams to track, prioritize, and resolve service requests, all in one place.
You can also take a look at other business apps, like our Touchplan review and our Printfection review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Collaboration Software to find out which one is right for your needs. Discover how these Live Chat Software compare to Kayako when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
