ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus : Reviews, Pricing, Features & Alternatives
$495.00
ManageEngine ServiceDesk Plus is a Live Chat Software. Price : $495 (free trial available). Review ManageEngine ServiceDesk Plus : Overview & Pricing
ManageEngine ServiceDesk Plus Overview : Features, Pricing, Reviews & Alternatives
ManageEngine ServiceDesk Plus is a Live Chat Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
ManageEngine ServiceDesk Plus is listed as a Live Chat Software and Collaboration Software for companies and is used for Help Desk & It Asset Management …
ManageEngine ServiceDesk Plus price starts from $ 495 per user and per month (free trial available).
ManageEngine ServiceDesk Plus is an ITIL-compliant help desk software with integrated asset and project management. Free trial available.
Flexible software to empower the help desk
What is ManageEngine ServiceDesk Plus ?
ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that provides better visibility and central control. The software helps add value to your IT help desk through efficient integration with IT management applications. It intelligently automates all your help desk activities and is capable of supporting detailed reports. Code-free customization allows for creative freedom and better tailoring to meet your unique business needs. The tool can be deployed in the cloud or on premises. The software is available in 3 variants such as standard, professional and enterprise level. Each of the forms is properly equipped with help desk functions.
ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your support requests and resources to help you manage your IT efficiently. The software helps you implement ITIL best practices and resolve IT service requests faster.
ServiceDesk Plus is a help desk management platform. It includes basic IT management and support applications, as well as project management, contract management, and features for Information Technology Infrastructure Library (ITIL) compliance.
ServiceDesk Plus incorporates tools to help users Establish process automation. It offers an automatic ticket submission feature, which distributes new tickets to technicians based on their existing workload and availability. This helps manage staff workloads while minimizing the backlog of unassigned tickets and the service degradation they can cause. Other tools include asset management, a knowledge base builder, project management features, and service level agreement management.
Additional automation is provided…
ServiceDesk Plus is a complete help desk software with integrated project and asset management capabilities based on the ITIL framework. ServiceDesk Plus is trusted by more than 100,000 organizations in 186 countries and is available in 29 different languages. With ServiceDesk Plus, IT organizations can leverage ITIL processes while unifying their help desk, asset management, and project management activities in a single window.
It’s fully integrated and easy to configure, with no customization or integrations deep. It has rich automation that helps eliminate cumbersome manual processes for faster ticket resolution and better end-user satisfaction.
Features
ServiceDesk Plus comes with a good balance of features to meet the needs of your business. Available features are listed below.
Incident Management: Take Control of Your Help Desk
With Incident Management, you can assign incidents to the right technicians to ensure accountability and automate the workflow of tickets with automatic ticket submission, business rules, escalation, service level agreement, notification or alert rules, preventive maintenance for fast ticket resolution. In other words, you can manage the entire life cycle of an incident!
Problem Management: go beyond firefighting
The platform is a customizable and easy-to-deploy product, with a number of features designed to improve IT productivity; integrates key support processes such as ticketing, asset tracking, procurement, and contract management; automates workflow tasks, including case routing, technician notification, and SLA policy management; and allows the documentation of best practices and solutions to common problems in its Solutions module.
What is ManageEngine ServiceDesk Plus? ManageEngine ServiceDesk Plus is among the best help desk software and asset management tools today. ServiceDesk Plus merges your support requests and assets to enable you to more effectively manage and monitor your customers’ needs and concerns, as well as your own performance. The software makes it easy to implement ITIL best practices and resolve IT service requests faster. ServiceDesk Plus is easy to implement and scalable help desk software with over 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages. In our ManageEngine ServiceDesk Plus reviews, we detail the benefits, pricing, and more about this software.
ManageEngine ServiceDesk Plus Review : Pros & Cons
Pros & Cons
When it comes to finding the right Live Chat tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is ManageEngine ServiceDesk Plus, and as you may have guessed from the title, this review will tell you more about ManageEngine ServiceDesk Plus’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
ManageEngine ServiceDesk Plus Pros : Key Benefits
– Access the help desk anytime, anywhere using the serviceDesk Plus iPhone app.
– Flexible knowledge base with the ability to add an unlimited number of knowledge base articles and allowing users to easily search for information.
– Create SLAs and deliver quality services on time to end users.
– Quickly restore normal service operation with comprehensive incident management tools.
– Web portal for sending service requests and incidents.
– Discover every asset on a network with efficient auto-discovery options.
– Supports multiple sites and customizes the settings for each site to fit your unique workflow.
– Provide structured and fast management of all changes in the IT infrastructure.
– Effectively eliminate the root cause and put an end to repetitive firefighting incidents.
– With the new agent-based scanning, users can access any system from the remote network, regardless of location.
ManageEngine ServiceDesk Plus Cons
– Con : Not always the cheapest option : Live Chat Software average cost is $ 31,24 .
– Con : Custom integrations can come at a price.
ManageEngine ServiceDesk Plus Features
Here is the list of the main features of this computer software :
– Helpdesk
– API
– Activity Tracking
– Alerts / Escalation
– Alerts/Notifications
– Approval Process Control
– Asset Lifecycle Management
– Asset Tracking
– Assignment Management
– Audit Trail
– Automated Routing
– Availability Management
– Barcoding/RFID
– CMDB
– Call Center Management
– Categorization/Grouping
– Change Management
– Check-in/Check-out
– Collaboration Tools
– Commenting/Notes
Main function & Pro Features
– Helpdesk
– API
– Activity Tracking
– Alerts / Escalation
– Alerts/Notifications
– Approval Process Control
– Asset Lifecycle Management
– Asset Tracking
– Assignment Management
– Audit Trail
– Automated Routing
– Availability Management
– Barcoding/RFID
– CMDB
– Call Center Management
– Categorization/Grouping
– Change Management
– Check-in/Check-out
– Collaboration Tools
– Commenting/Notes
ManageEngine ServiceDesk Plus Integrations
ManageEngine ServiceDesk Plus may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
ManageEngine ServiceDesk Plus Pricing
The ManageEngine ServiceDesk Plus pricing plan starts from $ 495 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
ManageEngine ServiceDesk Plus offers several pricing plans :
– Service Desk More : $ 495,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Service Desk More | Start | Professional | Enterprise | Premium |
| $495,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 30 days
Free plan : No free plan
Freemium : No information
Starting price : $ 495,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
ManageEngine ServiceDesk Plus is a cloud-based Live Chat platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
manageengine-servicedesk-plus is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Phone Support, Online Support …
Hotline : +1 (888) 900-9646
Training options : Documentation, In Person, Live Online, Webinars …
Industry & Customers
Who use ManageEngine ServiceDesk Plus ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like United Kingdom …
This web-based application is recommended for trades : Purchasing, Administrative, PR, Accounting …
This cloud software is used in the sectors : Software, Hospitals and health care …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Sourcebooks, Internet Brands, Qa Limited, Anthony & Co, Willis Towers Watson …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Large Company, Medium Company, Startup …)
ManageEngine ServiceDesk Plus Screenshots & Images : UI, dashboard …
ManageEngine ServiceDesk Plus Business Software Pricing
ManageEngine ServiceDesk Plus Features & Overview
ManageEngine ServiceDesk Plus Screenshot
ManageEngine ServiceDesk Plus Screenshot
Videos
Video #1
Video #2
ManageEngine ServiceDesk Plus Reviews
Here is our opinion on ManageEngine ServiceDesk Plus : this is an excellent live chat software to know .
ManageEngine ServiceDesk Plus User Reviews & Ratings
Online and customer reviews of ManageEngine ServiceDesk Plus software are quite plentiful and overall very positive :
Overall rating : 4,5/5
Value for money : 4,2/5
Functionality : 4,3/5
Usefulness : 4,2/5
Ease of use : 4,2/5
User rating Excellent : 54%
User rating Very Good : 40%
User rating Average : 7%
User rating Poor : 1%
User rating Terrible : 1%
ManageEngine to the rescue
Popularity on social networks : 606 followers on LinkedIn
Your Customer Review on ManageEngine ServiceDesk Plus
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend ManageEngine ServiceDesk Plus ? What is your likelihood to renew ?
FAQs
Why use a Live Chat Software ?
Instant messaging software (live chat) helps create a communication channel that allows customers and businesses to converse in real time directly on a business’s website. It usually appears as a small box or window on the page. Instant messaging software (live chat) makes it possible to chat online, between employees, or between employees and customers.
According to various sources, most used business software are : Drift (market share : 3,70%), Smartsupp (2,20%), Provide Support (1,00%), Crisp (0,90%), Clickdesk (0,80%), Kayako (0,60%), HipChat (0,60%), LiveHelpNow (0,50%), Userlike (0,40%), Bontact (0,40%), ManageEngine ServiceDesk Plus (0,30%), Heybubble (0,10%), MangoApps (0,10%), Userecho (0,10%), Mattermost (0,10%)
Main functions are : Ticketing, File sharing, Co-browsing, Surveys and comments, Transcripts by email, Mobile support
Main characteristics are : Messaging Chat, asterisk, business sms, call forwarding, call recording, call tracking, communications, conferencing, dedicated phone number, messaging, ivr, developer tools, sms automation, sms api, sms alerts, sip, send sms, receive sms online, pbx, sdk messaging, api, Operator, Services, Telecommunications, Telecommunications, Btob, Api, Call, Toolbox, Sms
Live Chat Software Average Price : from $ 2,00 to $ 95,00 with an average price of $ 31,24 . We have identified more than 238 competitors on the market.
Live Chat Software Review
Company details
Developed by ZOHO CORP, Inc. (@manageengine on Twitter)
About ManageEngine: ManageEngine creates comprehensive IT management software with a focus on making your job easier. Our 90+ free products and tools cover all your IT needs, at affordable prices.
HQ location : THAT
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Collaboration Software > Live Chat Software
Schema : SoftwareApplication > BusinessApplication
Tags : business computer management | network management software …
Website : visit manageengine.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on ManageEngine ServiceDesk Plus is independent in order to highlight the strengths and weaknesses of this Live Chat Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
ManageEngine ServiceDesk Plus Alternatives
If you’re understanding the drawbacks and you’re looking for a ManageEngine ServiceDesk Plus alternative, there are more than 60 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare ManageEngine ServiceDesk Plus Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| MANAGEENGINE SERVICEDESK PLUS | $ | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| FRESHSERVICE | $19 | Per month / user | Yes |
| JIRA SERVICE DESK | $10 | Per month / user | Yes |
| SOLARWINDS MSP ANYWHERE | $ | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| IVANTI SERVICE MANAGER | $ | Per month / user | Yes |
| INCIDENT IQ | $ | Per month / user | No |
| VIVANTIO | $42 | Per month / user | Yes |
| SUNVIEW CHANGEGEAR | $ | Per month / user | No |
Top 10 Alternatives & Competitors to ManageEngine ServiceDesk Plus
– Freshdesk
– SolarWinds Service Desk
– Zendesk
– Spiceworks
– TOPdesk
– Reve Chat
– Tailai
– Drift
– Olark
– Optimails
SaaS alternatives
Jira Service Desk : It allows you to receive, track, manage, and resolve customer requests from your team. Designed for internal IT, support, and business teams, it enables teams to track, prioritize, and resolve service requests, all in one place.
Freshservice : Cloud-based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
Zoho Desk : You put customer service at the heart of your business. It is the industry’s first context-aware help desk software that helps businesses focus on the customer.
Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.
OTRS : It is a modern and flexible ticketing and process management system that enables service management professionals in any industry to keep up with today’s lightning-fast, results-driven business environment.
You can also take a look at other business apps, like our LiveWebinar review and our CyberGhost VPN review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Collaboration Software to find out which one is right for your needs. Discover how these Live Chat Software compare to ManageEngine ServiceDesk Plus when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
