NectarDesk
NectarDesk : Reviews, Pricing, Features & Alternatives
$29.00
NectarDesk is a Call Tracking Software. Price : $29 (free trial available). Review NectarDesk : Overview & Pricing
NectarDesk Overview : Features, Pricing, Reviews & Alternatives
NectarDesk is a Call Tracking Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
NectarDesk is listed as a Call Tracking Software and Business Phone Systems Software for companies and is used for Call Center, Contact Center, IVR, Call Recording, Analytics, Business Process Management …
NectarDesk price starts from $ 29 per user and per month (free trial available).
Nectar Desk is a provider of call center software solutions for a wide variety of industries.
Cloud software for handling incoming and outgoing calls.
What is NectarDesk ?
Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete set of call center software features such as call recording, IVR, and call transfers. Plus, it integrates with many CRM platforms to ensure agents can work efficiently between Nectar Desk and your CRM. It also features advanced agent analytics that allow users to analyze the performance of their agents and make staffing adjustments if necessary.
Nectar Desk is a powerful virtual call center software for business departments of different sizes. Its electronic interface offers robust functionality with advanced features, comprehensive reporting, and seamless integrations with over 50 management tools that enable sales teams to have personalized and effective conversations with prospects.
Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center features such as call recording, interactive voice response (IVR), call transfers, and agent analytics.
Cloud software for handling incoming and outgoing calls.
Nectar Desk allows users to set up separate call queues; personalize opening hours, messages and music on hold; and configure IVR features. Calls can be recorded, forwarded to other phones, and routed using skills-based routing. Nectar Desk provides managers with agent analytics tools, allowing them to check key agent metrics such as average handle time, lost call rate, and agent statuses. This information can help call centers assess agent performance and manage their staff. Managers can also… Nectar Desk provides managers with agent analytics tools, allowing them to check key agent metrics such as average handle time, lost call rate, and agent statuses. This information can help call centers assess agent performance and manage their staff. Managers can also…
The best call center software for your business. Use Nectar Desk and integrate with your CRM to automatically create contacts and deals. Free trial available
The best call center software for your business. Use Nectar Desk and integrate with your CRM to automatically create contacts and deals. Free trial available
NectarDesk Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Tracking tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is NectarDesk, and as you may have guessed from the title, this review will tell you more about NectarDesk’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
NectarDesk Pros : Key Benefits
– Custom agent statuses can be created to meet different business needs, and users can monitor agent statuses, manage call queues based on agent status, and track status change activity.
– The real-time multi-queue dashboard allows you to monitor multiple queues through a single screen, route calls to specific agents, cancel calls and assign agents to call groups.
– As part of Nectar Desk Call Queue, callers can request that an agent call them back, eliminating the need for callers to wait in queues and giving agents time to answer calls. background to your questions or complaints.
– Automated voicemail system automatically converts voicemail notifications into computer-readable audio extensions that are sent to a designated email address, with details on voicemail duration, caller ID and frequency of the calls.
– Incoming and outgoing calls can be recorded, with the ability to pause and resume live call recordings, and automatically save call recording to client activity logs.
NectarDesk Cons
– Con : Custom integrations can come at a price.
NectarDesk Features
Here is the list of the main features of this computer software :
– CRM
– API
– Activity Dashboard
– Alerts/Notifications
– Archiving & Retention
– Auto-Dialer
– Automatic Call Distribution
– Blended Call Center
– Call Center Management
– Call Disposition
– Call Logging
– Call Monitoring
– Call Recording
– Call Routing
– Call Scripting
– Call Transfer
– Caller ID
– Chat/Messaging
– Computer Telephony Integration
– Contact Management
Main function & Pro Features
– Email Management
– Event Triggered Actions
– File Transfer
– Help Desk Management
– IVR / Voice Recognition
– Inbound Call Center
– Knowledge Base Management
– Manual Dialer
– Monitoring
– Multiple Parties
– Multiple Scripts
– SMS Messaging
– On-Demand Recording
– Scheduled Recording
– Open Database Design
– Telemarketing Management
– Outbound Call Center
– VoIP
– Predictive Dialer
– VoIP Connection
NectarDesk Integrations
NectarDesk integrates with more than 9 applications & plugins like Pipedrive, Shopify and Salesforce Sales Cloud (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 NectarDesk integrations
– Salesforce Sales Cloud
– Shopify
– Pipedrive
– Zendesk
– ActiveCampaign
– Teamwork Desk
– Vonigo
– Zingtree
– Shopify
NectarDesk Pricing
The NectarDesk pricing plan starts from $ 29 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
NectarDesk offers several pricing plans :
– Intermediate : $ 29,00 per user / per month
– Basic : $ 49,00 per user / per month
– Advanced : $ 99,00 per user / per month
– Enterprise : –
– Premium : –
| Intermediate | Basic | Advanced | Enterprise | Premium |
| $29,00 | $49,00 | $99,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No information
Freemium : No information
Starting price : $ 29,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
NectarDesk is a cloud-based Call Tracking platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
nectardesk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Spanish, French, Japanese, Portuguese, Russian, German, Polish, Spanish …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Phone Support, Online Support …
Hotline : Yes
Training options : Live Online …
Industry & Customers
Who use NectarDesk ?
This software package is tailored to business needs : Public Administration, Non Profit, Entrepreneur …
This web-based application is recommended for trades : Administrative, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Entrepreneur, Freelancer, Large Company …)
NectarDesk Screenshots & Images : UI, dashboard …
NectarDesk Business Software Pricing
NectarDesk Features & Overview
NectarDesk Screenshot
NectarDesk Screenshot
Videos
Video #1
NectarDesk Reviews
Here is our opinion on NectarDesk : this is an excellent call tracking software to recommend .
NectarDesk User Reviews & Ratings
Online and customer reviews of NectarDesk software are quite plentiful and overall very positive :
Overall rating : 4,5/5
Value for money : 4,1/5
Functionality : 4,1/5
Usefulness : 4,1/5
Ease of use : 4,1/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Lead Management Contact Management Task Management Lead Capture from Multiple Sources Social Media Integration AI-Powered Chatbots
Popularity on social networks : 196 fans on Facebook
Your Customer Review on NectarDesk
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend NectarDesk ? What is your likelihood to renew ?
FAQs
Why use a Call Tracking Software ?
Phone call tracking and analysis software is a set of tools that gives businesses insight into why customers are calling.
According to various sources, most used business software are : CallRail (market share : 37,30%), Marchex (32,40%), Marchex Call Analytics (6,10%), Tenfold (3,20%), ResponseTap (2,20%), Invoca (1,10%), Infinity Call Tracking (1,00%), Freespee (0,80%), NICE Systems (0,40%), Mediahawk (0,40%), Talkdesk (0,30%), Ruler Analytics (0,30%), Calltracks (0,20%), eGain (0,20%), Ringostat (0,20%)
Main functions are : Tracking numbers, Automatic call distribution, Software integrations, API access, Call reports, Call recording
Main characteristics are : Hot Prospector, Contact Manager, No Ringer Voicemail, Auto Dialer, Powerful Dialer, Mass Sending, Sales Dialer, SMS Marketing, Call Tracking, Conversion Rate Optimization, Help Desk, Mass Marketing, Manager Phone Number, Sales Management, Sales Tracking, Telemarketing, Auto Dial, Auto Dial, Call Tracking, Forms Tracking, Mobile App, Pre-Built Connectors, Budget Tracking, Campaign Tracking, Call Tracking, White Label, Layout place and white glove service
Call Tracking Software Average Price : from $ 25,00 to $ 560,00 with an average price of $ 166,50 . We have identified more than 101 competitors on the market.
Call Tracking Software Review
Company details
Developed by NECTARDESK, Inc. (@nectardesk on Twitter)
About NectarDesk: Nectar Desk is powerful virtual call center software for sales departments of all sizes. Its interface offers robust functionality with advanced features, comprehensive reporting, and seamless integrations with over 50 business tools to enable sales teams to have personalized and effective conversations with prospects.
HQ location : Canada
Founded in 2015 by Symon Edmonds
Total revenue : $1.5M
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Tracking Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit nectardesk.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on NectarDesk is independent in order to highlight the strengths and weaknesses of this Call Tracking Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
NectarDesk Alternatives
If you’re understanding the drawbacks and you’re looking for a NectarDesk alternative, there are more than 27 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to NectarDesk
– 8×8 X Series
– Zendesk
– Bitrix24
– InfoFlo
– Five9
– Freshdesk Contact Center
– InContact
– Ozonetel
– Knowlarity
– Ameyo
You can also take a look at other business apps, like our Netty review and our Social Intents review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Tracking Software compare to NectarDesk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
