Pendo.io

Pendo.io Overview : Features, Pricing, Reviews & Alternatives

Pendo.io is a Customer Journey Analytics Software intended for businesses. Let’s discover user reviews, features and prices of this business app.

Pendo.io is listed as a Customer Journey Analytics Software and Marketing Intelligence Software for companies and is used for Web Analytics, Employee Engagement, Product Management, Customer Journey Mapping Tools …

Pendo.io prices are available on demand (free trial available).

Pendo helps product teams deliver the value users are looking for, even as their needs change.

Capture of data on the use and behavior of the product

What is Pendo.io ?

Pendo is a product experience platform for teams to capture product usage and behavior data, collect feedback, and influence behavior with in-app messaging. By providing users with the tools to analyze their customers’ usage, organizations can see which features drive engagement and target segmented groups, improving their customer experience.

Pendo provides software product managers and teams with a powerful integrated platform to better understand and improve the product experience. Without the need for engineering resources, organizations can use Pendo to extend their product to capture…,

Pendo helps businesses measure and improve the customer experience within their apps using its powerful analytics, in-app user feedback, and contextual targeting.

Pendo is a product experience platform that helps software product teams deliver products that users love. With Pendo, product teams can answer questions like, what features are customers using? What features are they ignoring? Which ones lead to pleasure and which ones cause pain and confusion? Using this same information, users can set up prompts, guides, and tutorials in the app with no coding required to help users get the most out of the products. By identifying specific features and workflows that bring pleasure and pain to users, the Pendo platform can be used to guide users through difficult times and inspire them to adopt features that generate enthusiastic fans.

Pendo was founded in 2013 when Rally, Google, Cisco, and Red Hat alumni combined their heads and hearts to create something they wanted but never had as product managers: an easy way to understand and attack what really drives product success. product. analytics, in-app user feedback, and contextual targeting Designed to help businesses measure and improve the customer experience within their apps, Pendo is on a mission to improve society’s experience with software.

Proudly built in North Carolina but designed to scale globally without losing that soul. PendoCoupa, FICO, Optimizely, AOL, Mattermark, Infor, Neustar, Act-on clients

Pendo provides software product managers and teams with a powerful integrated platform to better understand and improve the product experience. Without the need for engineering resources, organizations can use Pendo to extend their product to capture…

Pendo provides software product managers and teams with a powerful integrated platform to better understand and improve the product experience. Without the need for engineering resources, organizations can use Pendo to extend their product to capture…

Pros & Cons

When it comes to finding the right Customer Journey Analytics tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.

One such familiar name in this arena is Pendo.io, and as you may have guessed from the title, this review will tell you more about Pendo.io’s pros and cons.

Weighing the pros & cons is essential before selecting this tool for your business and your team.

Pendo.io Pros : Key Benefits

– Sync account and contact data with Pendo’s Salesforce integration and push data to trigger offline actions and workflows. Pendo also integrates with Gainsight for KPIs and Segment to simplify the code base.

– Blacklist users by hostname, IP address, visitors, and accounts so internal user usage doesn’t affect data and analytics. The blacklist is historical and instantaneous and can therefore be implemented or canceled at any time.

– Design custom funnels to track user journeys through specific tasks and see how they complete tasks or where they drop off, to better understand user behavior.

– Implement step-by-step tests on guides created with Pendo to gain insights and decide which guides are most effective and generate the most interactions. The analyzes in the guide are displayed in graphical form for easy understanding.

– Anytime access to historical data via Pendo client activity backup from day one. Export this data in CSV or Excel format with a single click and access it through the Pendo API or transfer it to integrated applications.

Pendo.io Cons

– Con : Custom integrations can come at a price.
 

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Pendo.io Features

Here is the list of the main features of this computer software :

– Activity Dashboard
– Activity Tracking
– Alerts/Notifications
– Audience Targeting
– Behavior Tracking
– Behavioral Analytics
– CRM
– Chat/Messaging
– Churn Management
– Cohort Analysis
– Communication Management
– Contextual Guidance
– Conversion Rate Optimization
– Conversion Tracking
– Customer Activity Tracking
– Customer Experience Management
– Customer Segmentation
– Customizable Questions
– Customizable Reports
– Customizable Templates

Main function & Pro Features

– Data Import/Export
– Data Visualization
– Employee Onboarding
– Engagement Tracking
– Event Tracking
– Event Triggered Actions
– Feedback Management
– For Mobile
– For Sales Teams/Organizations
– For Websites
– Multi-Language
– Funnel Analysis
– Multiple Site Management
– Goal Setting / Tracking
– NPS of Customers
– Heatmaps
– Pageview Tracking
– Idea Management
– Performance Metrics
– In-App Events Tracking

Pendo.io Integrations

Pendo.io integrates with more than 45 applications & plugins like Igloo, Gainsight CS and LaunchDarkly (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !

It also provides a powerful API toolkit that allows developers to build web services and exchange data.

Top 20 Pendo.io integrations

– Slack
– WordPress
– Salesforce Sales Cloud
– HubSpot CRM
– Zapier
– Rippling
– Calendly
– Zendesk
– Confluence
– Intercom
– Qualtrics CoreXM
– Qualtrics CustomerXM
– ChurnZero
– Domo
– MagHub
– Qualtrics EmployeeXM
– FullStory
– Segment
– WorkRamp
– LogRocket

Pendo.io Pricing

The Pendo.io pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …

Pendo.io offers several pricing plans :

– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand

Free Trial	Start	Professional	Enterprise	Premium
$0	Price on demand	Price on demand	Price on demand	Price on demand
Per month	Per month	Per month	Per month	Per month
Per user	Per user	Per user	Per user	Per user

 

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Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.

Sign up for a trial and start using it right away !

Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.

Screenshot of the Vendor Pricing Page :

Pricing Details

Pricing Model : Subscription
Free trial : Available
Free plan : Premium only
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee

The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.

Deployment & Setup

Pendo.io is a cloud-based Customer Journey Analytics platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).

pendo-io is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.

It supports desktop operating systems (like Windows …).

Technical Details & Specifications

Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information

Supported languages

This application software supports the following languages : English …

Support & Training

Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, Knowledge Base, Phone Support, Online Support …

Hotline : Yes

Training options : Documentation, In Person, Live Online, Videos, Webinars …

Industry & Customers

Who use Pendo.io ?

This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like USA …

This web-based application is recommended for trades : Marketing …

This cloud software is used in the sectors : Software, Financial services …

Customer References

Testimonials & Customer References to decide if this is the right business software or service for your company : Coupa, Fico, Optimizely, Aol, Mattermark, Infor, Neustar …

Awards & Recognitions

This tech company won several customer review awards from comparison websites, like Part of World’s fastest growing SaaS companies according to SaaS 1000 .

Screenshots

This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Large Company, Medium Company, Startup …)

Pendo.io Screenshots & Images : UI, dashboard …

Videos

This video is no longer available  

Pendo.io Reviews

Here is our opinion on Pendo.io : this is an excellent customer journey analytics software to recommend .

Pendo.io User Reviews & Ratings

Online and customer reviews of Pendo.io software are quite plentiful and overall very positive :

Overall rating : 4,6/5

Value for money : 4,2/5
Functionality : 4,2/5
Usefulness : 4,2/5
Ease of use : 4,2/5

User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%

Popularity on social networks :

Your Customer Review on Pendo.io

What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …

Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Pendo.io ? What is your likelihood to renew ?
 

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FAQs

Why use a Customer Journey Analytics Software ?

A customer journey monitoring software allows you to visualize a customer’s journey, his progress, to analyze his experience via the different channels and touchpoints.

According to various sources, most used business software are : Pendo.io (market share : 0,70%)

Main functions are : Behavioral Analysis and Machine Learning, Data Enrichment, Custom Views, Intelligent dropout management, Data analysis, 24/7 accessibility

Main characteristics are : Services, Numerical Analytics & Machine Learning, Data Enrichment, Custom Views, Intelligent Abandonment Management, Artificial Intelligence – AI, e-commerce, Adtech, Communication, Geolocation, Data Quality Management, Integration with

We have identified more than 8 competitors on the market.

Company details

Developed by PENDOIO, Inc. (@pendoio on Twitter)
HQ location : USA
Founded in 2013 by Todd Olson
Total revenue : $14400000
Fundings : Û 56_000_000

Industry : B2B SaaS company
Software Category : Marketing & Webmarketing Software > Marketing Intelligence Software > Customer Journey Analytics Software
Schema : SoftwareApplication > BusinessApplication

Tags : …
Website : visit pendo.io

About This Article

This page was composed and published by SaaS-Alternatives.

The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.

Our opinion on Pendo.io is independent in order to highlight the strengths and weaknesses of this Customer Journey Analytics Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.

Pendo.io Alternatives

If you’re understanding the drawbacks and you’re looking for a Pendo.io alternative, there are more than 19 competitors listed on SaaS-Alternatives !

If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.

 

Top 10 Alternatives & Competitors to Pendo io

– WalkMe
– Heap
– Gainsight PX
– Userflow
– Intercom
– Aha
– ProductPlan
– airfocus
– Productboard
– Roadmunk

You can also take a look at other business apps, like our Kaseya VSA review and our Smokeball review.

Comparison with Similar Software & Contenders

Take an in-depth look at popular Marketing & Webmarketing Software and Marketing Intelligence Software to find out which one is right for your needs. Discover how these Customer Journey Analytics Software compare to Pendo.io when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
 

Compare Customer Journey Analytics Software