Shelf.io
Shelf.io : Reviews, Pricing, Features & Alternatives
$99.00
Shelf.io is a Knowledge Management (KM) Software. Price : $100 (free trial available). Review Shelf.io : Overview & Pricing
Shelf.io Overview : Features, Pricing, Reviews & Alternatives
Shelf.io is a Knowledge Management (KM) Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Shelf.io is listed as a Knowledge Management (KM) Software and Document Management Software for companies and is used for Knowledge Management, Document Management, Call Center, Nonprofit …
Shelf.io price starts from $ 99,99 per user and per month (free trial available).
#1 in knowledge automation for your virtual workforce
The future of contact center prospects
What is Shelf.io ?
With response automation, Shelf is reinventing the future of contact centers, reliably and quickly connecting users to the information they need. Its industry-leading, award-winning knowledge automation technology is transforming the way companies organize and share business knowledge, revolutionizing access to answers. With Shelf, everyone has access to more information and the ability to do more. Shelf, powered by MerlinAI, provides on-demand contextual responses to employees, prospects, and customers through its contact center and self-service solutions. Complete visibility into how knowledge is being used and whether or not it is reaching resolutions ensures reliability. This helps administrators optimize bad or old content, which would otherwise slow down teams. Shelf’s open and scalable architecture offers pre-built interfaces, SDKs, and APIs for easy integration with enterprise applications. You need to build a knowledge infrastructure to improve the customer experience, increase employee productivity, and address contact center pain points.
Shelf is redefining the future of work with automated responses, quickly connecting people with the knowledge they need to do their jobs. Our innovative, award-winning knowledge automation platform is revolutionizing the way organizations retain and distribute business knowledge so customers know more and agents can do more.
Shelf is designed to help teams manage and organize their most important content. Everything at Shelf, from our research to our content capture, reflects our team’s passion and drive to create a better way to harness knowledge and make things easy to find and share. People use Shelf to find the information they need to break a story, launch or close a big deal, without having to redo work or waste time tracking things down.
Shelf.io Review : Pros & Cons
Pros & Cons
When it comes to finding the right Knowledge Management (KM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Shelf.io, and as you may have guessed from the title, this review will tell you more about Shelf.io’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Shelf.io Pros : Key Benefits
– Automatically present responses to employees and customers.
– Shorten training and improve virtual onboarding
– Take advantage of AI to automatically improve resources and the ability to find
– Reduce AHT and cost per engagement without sacrificing quality
– Make sure only accurate and up-to-date information is used
Shelf.io Cons
– Con : Not always the cheapest option : Knowledge Management (KM) Software average cost is $ 38,04 .
– Con : Custom integrations can come at a price.
Shelf.io Features
Here is the list of the main features of this computer software :
– API
– Access Controls/Permissions
– Active Directory Integration
– Activity Dashboard
– Alerts/Notifications
– Archiving & Retention
– Audio File Management
– CRM
– Cataloging/Categorization
– Categorization/Grouping
– Collaboration Tools
– Commenting/Notes
– Committee Management
– Content Library
– Content Management
– Customizable Branding
– Customizable Forms
– Decision Support
– Discussions / Forums
– Document Classification
Main function & Pro Features
– Document Management
– Document Storage
– Drag & Drop
– Engagement Tracking
– Event Management
– File Conversion
– File Management
– File Sharing
– Filtering
– Full Text Search
– SSL Security
– Fundraising Management
– Search/Filter
– Knowledge Base Management
– Self Service Portal
– Member Database
– Self-Learning
– Membership Management
– Single Sign On
– Optical Character Recognition
Shelf.io Integrations
Shelf.io may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Shelf.io Pricing
The Shelf.io pricing plan starts from $ 99,99 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Shelf.io offers several pricing plans :
– Trial : $ 0,00 per user / per month
– Team Map : $ 99,99 per user / per month
– Group Plan : $ 199,00 per user / per month
– Workplace Plan : $ 499,00 per user / per month
– Premium : –
| Trial | Team Map | Group Plan | Workplace Plan | Premium |
| $0,00 | $99,99 | $199,00 | $499,00 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : Freemium
Starting price : $ 99,99
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Shelf.io is a cloud-based Knowledge Management (KM) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
shelf-io is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, Live Online, Videos, Webinars …
Industry & Customers
Who use Shelf.io ?
This software package is tailored to business needs : Public Administration, Medium Company, Large Company …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Startup …)
Shelf.io Screenshots & Images : UI, dashboard …
Shelf.io Business Software Pricing
Shelf.io Features & Overview
Shelf.io Screenshot
Shelf.io Screenshot
Videos
Video #1
Video #2
Shelf.io Reviews
Here is our opinion on Shelf.io : this is a great knowledge management (km) software to trust .
Shelf.io User Reviews & Ratings
Online and customer reviews of Shelf.io software are quite plentiful and overall very positive :
Overall rating : 5/5
Value for money : 4,7/5
Functionality : 4,6/5
Usefulness : 4,7/5
Ease of use : 4,7/5
User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 1532 followers on LinkedIn
Your Customer Review on Shelf.io
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Shelf.io ? What is your likelihood to renew ?
FAQs
Why use a Knowledge Management (KM) Software ?
Knowledge management software transforms the raw data accumulated by a company into useful information. It achieves this goal by collecting data in a central knowledge base, contextualizing it and making it easily searchable, so that users can find the information they need on their own.
According to various sources, most used business software are : MindTouch (market share : 1,40%), Inbenta (0,40%), AnswerDash (0,10%)
Main functions are : Publishing options, Decision trees, Advanced search and navigation options, Feedback Options, RSS feed, Self-service portals
Main characteristics are : Management Knowledge, File Sharing, File Sharing, Online File Sharing, Collaboration, Online Collaboration, Cloud Collaboration, Cloud Computing, Rooms, Data Rooms, Document Sharing, Document Sharing, Document Sharing online, simple, easy, secure, file sharing, file sharing, online file sharing, collaboration, online collaboration, cloud collaboration, cloud computing, rooms, data rooms, document sharing, document sharing, sharing online document management, simple, easy
Knowledge Management (KM) Software Average Price : from $ 2,50 to $ 99,00 with an average price of $ 38,04 . We have identified more than 102 competitors on the market.
Knowledge Management (KM) Software Review
Company details
Developed by SHELF, Inc. (@shelf_io on Twitter)
HQ location : Connecticut
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Document Management Software > Knowledge Management (KM) Software
Schema : SoftwareApplication > BusinessApplication
Tags : content management | content management solutions | digital content management | document management | Dropbox integration | enterprise content management | file search | full-text search | Google Drive integration | group management …
Website : visit shelf.io
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Shelf.io is independent in order to highlight the strengths and weaknesses of this Knowledge Management (KM) Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Shelf.io Alternatives
If you’re understanding the drawbacks and you’re looking for a Shelf.io alternative, there are more than 59 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Shelf.io Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| SHELF | $ | Per month / user | No |
| SLOPE | $ | Per month / user | No |
| CABINET EDMS | $ | Per month / user | No |
| MUCK RACK | $ | Per month / user | No |
| SELF SEO | $299 | Per month / user | No |
| MATTERIAL | $ | Per month / user | No |
| OPENFOX.IO | $ | Per month / user | No |
| GURU | $14 | Per month / user | Yes |
| DOCUMENT360 | $99 | Per month / user | No |
| BLOOMFIRE | $899 | Per month / user | No |
Top 10 Alternatives & Competitors to Shelf io
– Guru
– LiveAgent
– Bitrix24
– Talkdesk
– MangoApps
– Guru
– ProProfs Knowledge Base
– Tettra
– Nimbus Note
– Slite
You can also take a look at other business apps, like our EveryAction review and our Papershift review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Document Management Software to find out which one is right for your needs. Discover how these Knowledge Management (KM) Software compare to Shelf.io when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
