SMART Service Desk
SMART Service Desk : Reviews, Pricing, Features & Alternatives
SMART Service Desk is a Governance & Compliance Software (free trial available). Review SMART Service Desk : Overview & Pricing
SMART Service Desk Overview : Features, Pricing, Reviews & Alternatives
SMART Service Desk is a Governance & Compliance Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
SMART Service Desk is listed as a Governance & Compliance Software and Network Security Software for companies and is used for Help Desk, ITSM …
SMART Service Desk prices are available on demand (free trial available).
Help desk, compliance tracking and IT service management tool
What is SMART Service Desk ?
SMART Service Desk is an ITSM solution from the Arizona-based company of the same name.
Headquartered in Dallas, Texas, SMART Service Desk is an ITSSM and GRC provider based on best practices and industry standards.
SMART Service Desk Review : Pros & Cons
Pros & Cons
When it comes to finding the right Governance & Compliance tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is SMART Service Desk, and as you may have guessed from the title, this review will tell you more about SMART Service Desk’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
SMART Service Desk Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
SMART Service Desk Cons
– Con : Custom integrations can come at a price.
SMART Service Desk Features
Here is the list of the main features of this computer software :
– Contract management
– Helpdesk
– Alerts / Escalation
– Asset Tracking
– Automated Routing
– Availability Management
– Call Center Management
– Change Management
– Configuration Management
– Contract/License Management
– Customizable Branding
– Email Management
– IT Asset Management
– Incident Management
– Interaction Tracking
– Knowledge Base Management
– Macros/Templated Responses
– Multi-Channel Communication
– Network Monitoring
– Problem Management
Main function & Pro Features
– Project Management
– Real-Time Chat
– Release Management
– Self Service Portal
– Service Level Agreement (SLA) Management
– Workflow Configuration
SMART Service Desk Integrations
SMART Service Desk may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
SMART Service Desk Pricing
The SMART Service Desk pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
SMART Service Desk offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available (No Credit Card Required)
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
SMART Service Desk is a cloud-based Governance & Compliance platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
smart-service-desk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Webinars …
Industry & Customers
Who use SMART Service Desk ?
This software package is tailored to business needs : Medium Company, Large Company, SME …
This web-based application is recommended for trades : IT …
This cloud software is used in the sectors : Automotive …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, Medium Company …)
SMART Service Desk Screenshots & Images : UI, dashboard …
SMART Service Desk Business Software Pricing
SMART Service Desk Features & Overview
SMART Service Desk Screenshot
Videos
This video is no longer available
SMART Service Desk Reviews
Here is our opinion on SMART Service Desk : this is a great governance & compliance software to recommend .
SMART Service Desk User Reviews & Ratings
Online and customer reviews of SMART Service Desk software are quite plentiful and overall very positive :
Overall rating : 4,8/5
Value for money : 4,6/5
Functionality : 4,4/5
Usefulness : 4,6/5
Ease of use : 4,6/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 189 followers on Twitter
Your Customer Review on SMART Service Desk
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend SMART Service Desk ? What is your likelihood to renew ?
FAQs
Why use a Governance & Compliance Software ?
Governance (risk – compliance) software is a set of tools that help companies prevent or manage critical risks that all businesses face, including financial, legal and regulatory compliance and strategic and operational risks. Governance software (risks & compliance) makes it possible to assess the risks and control the compliance of a company in order to ensure good governance.
According to various sources, most used business software are : Collibra (market share : 23,40%), SAP GRC (15,70%), BWise (11,60%), Smarsh (5,50%), Compliance 360 (1,90%), Oracle Enterprise GRC Manager (1,90%), Riskalyze (1,70%), Intralinks (1,20%), IBM OpenPages (1,20%), Protegent (0,80%), Thomson Reuters Accelus (0,80%), ACL GRC (0,40%), Convercent (0,30%), Qualio (0,30%), LogicManager (0,20%), Nimonik (0,20%), FusionCapital (0,10%), Riliance (0,10%), Sword Achiever (0,10%)
Main functions are : Identifying risks, Risk assessments, Monitoring and testing, Reports and Dashboards, Regulatory conformity, Problem management
Main characteristics are : QHSe and Enterprise Risk, QHSe and Enterprise O&G Risk Management, Ship Operation, Power Grid Performance and Reliability Software, Environment, Management, Quality, Risk Management, Safety and Risk, Laboratory, Offshore, Onshore, Platform Types, Station, Operations, QHSe & Enterprise Risk Management, Digital, Security, Risk & Reliability, Environment & Sustainability, Helpdesk, Help Desk, IT Service Management Software, ITSM Software, ITIL Software, IT Service Management, itsm & grc, itsm & grc Software, Managed IT Service Providers, IT Service Management
We have identified more than 152 competitors on the market.
Governance & Compliance Software Review
Company details
Developed by SMART, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : IT Security Software > Network Security Software > Governance & Compliance Software
Schema : SoftwareApplication > SecurityApplication
Tags : Helpdesk | Helpdesk | IT Service Management Software | ITSM Software | ITIL Software | IT Service Management | itsm & grc | itsm & grc software | Managed IT Service Providers | IT Service Management …
Website : visit smartservicedesk.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on SMART Service Desk is independent in order to highlight the strengths and weaknesses of this Governance & Compliance Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
SMART Service Desk Alternatives
If you’re understanding the drawbacks and you’re looking for a SMART Service Desk alternative, there are more than 28 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to SMART Service Desk
– SolarWinds Service Desk
– Zendesk
– Freshdesk
– HappyFox Help Desk
– SysAid
– Lymeo
– Quality Saas
– Colibri Dpo
– Riskonnect
– Ealico
You can also take a look at other business apps, like our Synergyspc review and our WorkRamp review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular IT Security Software and Network Security Software to find out which one is right for your needs. Discover how these Governance & Compliance Software compare to SMART Service Desk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
