uContact
uContact : Reviews, Pricing, Features & Alternatives
$50.00
uContact is an Auto Dialer Software. Price : $50 (free trial available). Review uContact : Overview & Pricing
uContact Overview : Features, Pricing, Reviews & Alternatives
uContact is an Auto Dialer Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
uContact is listed as a Auto Dialer Software and Business Phone Systems Software for companies and is used for Call Center, Contact Center, IVR, Predictive Dialer …
uContact price starts from $ 50 per user and per month (free trial available).
uContact is a contact center solution that includes ACD, recording, dialers, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, audio and video chat, gamification and many more features.
A simple all-in-one contact center solution
What is uContact ?
uContact is a complete contact center system that provides inbound, outbound and blended call centers with a single centralized platform from which to control the multiple channels involved in managing sales, collections and customer interactions in call centers. By integrating Automatic Call Distribution (ACD), Interactive Voice Response (IVR), recording, dialers, web chat, call reporting and live monitoring, uContact aims to provide users with a solution all-in-one contact call center.
With dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our customers can deliver a better customer experience to their own customers with every interaction, across all channels. And the best thing is that with its Drag-and-Drop development tools, uContact is made to adapt to the needs of each client.
This beautiful, secure and reliable platform was created over 10 years ago by Integra CCS, after identifying the lack of a truly all-in-one solution for the contact center industry. Today we have clients in more than 25 countries and manage approximately 500 million interactions a year.
Enter uContact and reinvent yourself.
With a presence in 15 countries worldwide, we operate with clients from 10 to more than 1,500 workstations, adapting to the operations of each company, helping our clients to improve their service, increase their productivity and reduce their costs. Whether you’re a small business with just a few phones or a global organization operating a sophisticated Contact Center, the needs are the same: Communicate with your customers simply, clearly and efficiently. uContact is a beautiful, true all-in-one contact center solution, enabling you to deliver the best experience for your customers in every interaction through any channel with a single software platform.
uContact is a call center solution that offers on-premises and cloud deployments. It is suitable for call centers of all sizes and helps users manage sales and customer service across different channels. Key features include automatic call distribution (ACD), interactive voice response (IVR), PBX, progressive and predictive dialers, chat, real-time monitoring and analytics.
uContact is a call center solution that offers on-premises and cloud deployments. It is suitable for call centers of all sizes and helps users manage sales and customer service across different channels. Key features include automatic call distribution (ACD), interactive voice response (IVR), PBX, progressive and predictive dialers, chat, real-time monitoring and analytics.
uContact Review : Pros & Cons
Pros & Cons
When it comes to finding the right Auto Dialer tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is uContact, and as you may have guessed from the title, this review will tell you more about uContact’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
uContact Pros : Key Benefits
– Users can monitor operational data in real time, allowing them to closely follow contact center campaigns and the performance of individual agents.
– Unified inbox
– uContact makes report analysis easy, allowing users to easily design custom reports in intuitive, graphical formats.
– real-time dashboards
– uContact integrates training tools, allowing supervisors to spy on, coach and interrupt customer calls in real time.
– uContact includes voice broadcast capabilities, automating outbound contact with customers with personalized messages.
– virtual guard
– Users have access to advanced features like virtual call waiting, which gives them the technology to generate abandoned call reminders and collect customer satisfaction surveys when a call automatically ends.
– IVR
– amd
uContact Cons
– Con : Custom integrations can come at a price.
uContact Features
Here is the list of the main features of this computer software :
– CRM
– Gamification
– Outbound Call Center
– API
– Live Chat
– Activity Dashboard
– Queue Management (Calls)
– Activity Tracking
– Call Monitoring
– Agent Interface
– Inbound Call Center
– Alerts / Escalation
– Progressive Dialer
– Alerts/Notifications
– IVR Support
– Answering Machine Detection
– Concurrency Support
– Auto-Dialer
– Predictive Dialer
– Automated Routing
Main function & Pro Features
– Auto Call Recording
– Automatic Call Distribution
– Blended Call Center
– CRM
– Call Center Management
– Call Disposition
– Call List Management
– Call Logging
– Call Monitoring
– Call Recording
– Call Reporting
– Call Routing
– Call Scheduling
– Call Scripting
– Call Tracking
– Call Transfer
– Callback Scheduling
– Caller ID
– Campaign Management
– Chat/Messaging
uContact Integrations
uContact integrates with more than 1 applications & plugins like CRM (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 uContact integrations
– CRM
uContact Pricing
The uContact pricing plan starts from $ 50 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
uContact offers several pricing plans :
– Classic : $ 50,00 per user / per month
– Omni : $ 60,00 per user / per month
– Play : $ 60,00 per user / per month
– Full : $ 70,00 per user / per month
– Premium : –
| Classic | Omni | Play | Full | Premium |
| $50,00 | $60,00 | $60,00 | $70,00 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
uContact Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available (No Credit Card Required)
Free plan : Premium only
Freemium : No information
Starting price : $ 50,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
uContact is a cloud-based Auto Dialer platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
ucontact is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, Spanish, Portuguese, Portuguese, Spanish …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, Phone Support, Online Support …
Hotline : +1 305 7042135
Training options : Documentation, In Person, Live Online, Videos …
Industry & Customers
Who use uContact ?
This software package is tailored to business needs : Non Profit, Medium Company, Large Company …
This web-based application is recommended for trades : Administrative, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Shop Manager …)
uContact Screenshots & Images : UI, dashboard …
uContact Business Software Pricing
uContact Features & Overview
uContact Screenshot
uContact Screenshot
Videos
Video #1
uContact Reviews
Here is our opinion on uContact : this is a great auto dialer software to know .
uContact User Reviews & Ratings
Online and customer reviews of uContact software are quite plentiful and overall very positive :
Overall rating : 5/5
Value for money : 4,5/5
Functionality : 4,5/5
Usefulness : 4,5/5
Ease of use : 4,5/5
User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 831 followers on LinkedIn
Your Customer Review on uContact
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend uContact ? What is your likelihood to renew ?
FAQs
Why use a Auto Dialer Software ?
Auto-dial software is hardware or software systems that dial numbers automatically. Most of today’s solutions are cloud-based software offerings called hosted dialers. Auto-dial software can be used to broadcast messages such as late payment reminders, appointment reminders, service outage notifications.
According to various sources, most used business software are : LiveVox (market share : 0,20%)
Main functions are : Multiple dialing, Vertical numbering, Local presence dialing, Prioritization / stacking of lists, Disposition codes, Merge in/out based on SLA
Main characteristics are : Automate, Calls, Telesecretariat, Virtual Secretary, Telecommunication, Automate, Calls, Telesecretariat, Virtual Secretary, Telecommunication, Appointment booking, Order management, Artificial intelligence – AI
We have identified more than 12 competitors on the market.
Auto Dialer Software Review
Company details
Developed by INTEGRA CCS, Inc. (@Integraccs on Twitter)
HQ location : Uruguay
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Auto Dialer Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit integraccs.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on uContact is independent in order to highlight the strengths and weaknesses of this Auto Dialer Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
uContact Alternatives
If you’re understanding the drawbacks and you’re looking for a uContact alternative, there are more than 28 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare uContact Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| UCONTACT | $40 | Per month / user | No |
| TALKDESK | $ | Per month / user | No |
| NEXTIVA | $18,95 | Per month / user | Yes |
| CLOUDTALK | $25 | Per month / user | Yes |
| CALLHIPPO | $14 | Per month / user | No |
| EVOICE | $6,25 | Per month / user | Yes |
| BRIGHT PATTERN | $ | Per month / user | No |
| CALLTOOLS | $ | Per month / user | No |
| CIRCLELOOP | $6,45 | Per month / user | Yes |
| FRESHCALLER | $15 | Per month / user | Yes |
Top 10 Alternatives & Competitors to uContact
– NICE CXone
– Bright Pattern
– Five9
– Genesys Cloud CX
– Kixie PowerCall
– Five9
– Talkdesk
– ReadyMode
– CallTrackingMetrics
– PieSync
Free Alternatives to uContact
– Freshcaller
– Zendesk Talk
– VoxDesk
You can also take a look at other business apps, like our Onepoint Projects review and our Annex Cloud review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Auto Dialer Software compare to uContact when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
