Zonka Feedback
Zonka Feedback : Reviews, Pricing, Features & Alternatives
$33.00
Zonka Feedback is a Survey Software. Price : $33 (free trial available). Review Zonka Feedback : Overview & Pricing
Zonka Feedback Overview : Features, Pricing, Reviews & Alternatives
Zonka Feedback is a Survey Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Zonka Feedback is listed as a Survey Software and Marketing Intelligence Software for companies and is used for Survey, Employee Engagement, SMS Survey, Review Management, Analytics, Data Visualization, Design Templates …
Zonka Feedback price starts from $ 33 per user and per month (free trial available).
Survey solution to assess customer and employee satisfaction
Multi-channel survey and feedback platform
What is Zonka Feedback ?
Zonka is a solution designed to collect customer and employee feedback. With Zonka, you can request feedback in a variety of ways, including sending online survey links via email or SMS, embedding surveys on your website, or sending surveys through an API. You can also solicit feedback on a variety of devices, like iPhones and iPads, as well as Android phones and tablets, and you can even set up Zonka polls at kiosks or in-store devices. Zonka helps you understand your customers’ satisfaction levels by allowing you to conduct transactional and relational NPS surveys. Once your customers complete these surveys, you can immediately access their NPS score on your dashboard, as well as view more detailed information in Zonka’s NPS reports. You can also send and customize customer satisfaction score surveys (CSAT),
Zonka Feedback is a customer experience management platform for hospitality, health, wellness, retail, and similar businesses. Capture restaurant customer feedback on tablets after your meal or learn about the customer experience after drive-thru service. ZF comes with an easy-to-use collaborative feedback manager, powerful reports, smart insights, and insights for businesses to know and act on customer feedback in time. Say goodbye to redundant feedback forms and cluttered Excel sheet reports and start engaging with customers in real time.
Zonka is a complete feedback and survey management platform. Capture feedback from multiple channels. face-to-face and offline (tablets and smartphones) and web (email, SMS, QR code, in-app). Customize surveys, get instant alerts, view real-time analytics, and troubleshoot. Designed for businesses to view, compare feedback across multiple sites and over time, remotely track your device with device management. For Hospitality, Healthcare, Education, Aviation, Banking, Retail, Employees, Events and more…
Zonka is an enterprise-grade real-time feedback collection platform that allows you to capture feedback offline, on-site, and on the web. It collects data from multiple channels and visualizes it to gain essential insights from your customers. After collecting feedback, Zonka delivers incisive reporting, actionable insights, and instant alerts to meet business monitoring needs. Designed for all industries including healthcare, hospitality, aviation, education, and more.
Collect feedback using tablets, websites, email, and SMS: Zonka enables businesses to collect customer and employee feedback through multiple channels, including on-site feedback via tablets, kiosks, and smartphones, and conduct online surveys through the web, mobile applications, email and SMS. . Industry Metrics: NPS, CES, CSAT and Custom Rating Scales-
Zonka Feedback is a multi-channel customer feedback management and survey app for iPad and Android tablets, web, email and SMS.
Zonka Feedback is a multi-channel customer feedback management and survey app for iPad and Android tablets, web, email and SMS.
The software is equipped with a WYSIWYG survey builder that offers surveys based on pre-built templates, supports multiple languages, allows users to implement survey forms with software, and allows users to customize surveys and feedback forms. In addition, the platform provides detailed feedback and survey information through reporting dashboards, including benchmarking reports, multi-site and chain performance reports, and staff performance metrics, tracks survey and feedback devices. , and offers a dedicated reply inbox that centrally collects all incoming comment replies. .
Zonka Feedback CX Platform is a multi-channel feedback and survey software that transforms the way you manage the employee and customer experience. Measure the right CX metrics, including Net Promoter Score, Customer Effort Score, and Customer Satisfaction Score. Collect feedback and conduct surveys across multiple channels, tablets, online, email, and SMS. Keep your team aligned, post replies, and collaborate to close the feedback loop. View insightful feedback reports to guide customer satisfaction and growth.
Zonka Feedback Review : Pros & Cons
Pros & Cons
When it comes to finding the right Survey tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Zonka Feedback, and as you may have guessed from the title, this review will tell you more about Zonka Feedback’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Zonka Feedback Pros : Key Benefits
– Zonka Feedback provides native apps for iOS and Android, allowing users to turn iPad or Android tablets into mobile kiosks from which to set up surveys and collect feedback.
– Create stunning custom feedback forms and surveys with Zonka’s survey builder.
– Zonka Feedback’s Collaborative Response Manager serves to streamline follow-up actions by allowing users to turn customer feedback into tasks, tag responses, and search and filter feedback data.
– Collect customer feedback through various channels such as web, iPads, Android tablets, smartphones, etc.
– Users can create custom multilingual feedback forms from scratch with the WYSIWYG form designer, or select one of Zonka Feedback’s pre-made templates from the built-in template gallery.
– Zonka Feedback works offline, allowing users to take surveys and collect feedback without WiFi access.
– Collect feedback in person or through on-scene survey kiosks
– Benchmark reporting capabilities help chains and businesses with multiple sites understand key metrics and performance for each site.
– Analyze responses with comprehensive reports and detailed analytics.
– Receive SMS alerts and comment updates in real time.
Zonka Feedback Cons
– Con : Custom integrations can come at a price.
Zonka Feedback Features
Here is the list of the main features of this computer software :
– Reporting (Analytics)
– 360 Degree Feedback
– Feedback Management
– API
– Sentiment Analysis
– Access Controls/Permissions
– Third-party Integration
– Activity Tracking
– Email Marketing
– Alerts/Notifications
– Anonymous Feedback
– Audience Targeting
– CES Survey Structure
– CSAT Survey Structure
– Call Reporting
– Collaboration Tools
– Commenting/Notes
– Complaint Monitoring
– Contact Database
– Contact Management
Main function & Pro Features
– Reporting (Analytics)
– 360 Degree Feedback
– Feedback Management
– API
– Sentiment Analysis
– Access Controls/Permissions
– Third-party Integration
– Activity Tracking
– Email Marketing
– Alerts/Notifications
– Anonymous Feedback
– Audience Targeting
– CES Survey Structure
– CSAT Survey Structure
– Call Reporting
– Collaboration Tools
– Commenting/Notes
– Complaint Monitoring
– Contact Database
– Contact Management
Zonka Feedback Integrations
Zonka Feedback integrates with more than 21 applications & plugins like Zapier, Google Sheets and Slack (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Zonka Feedback integrations
– Slack
– Google Sheets
– Mailchimp
– Shopify
– Zapier
– Pipedrive
– Freshdesk
– Zendesk
– ActiveCampaign
– Airtable
– Facebook for Business
– Constant Contact
– Intercom
– Twitter
– Twilio
– Help Scout
– Front
– Plivo
– Zapier
– Twitter
Zonka Feedback Pricing
The Zonka Feedback pricing plan starts from $ 33 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Zonka Feedback offers several pricing plans :
– Starter : $ 33,00 per user / per month
– Advanced : $ 54,00 per user / per month
– Professional : $ 83,00 per user / per month
– Max : $ 166,00 per user / per month
– Premium : –
| Starter | Advanced | Professional | Max | Premium |
| $33,00 | $54,00 | $83,00 | $166,00 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Zonka Feedback Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : No free plan
Freemium : No information
Starting price : $ 33,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Zonka Feedback is a cloud-based Survey platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
zonka-feedback is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS …
Mobile Platforms : Android / iOS – iPhone – iPad / Mobile Web
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Spanish, French, Italian, Japanese, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, Knowledge Base, Phone Support, Online Support …
Hotline : +91 99998 49771
Training options : Documentation, In Person, Live Online, Webinars …
Industry & Customers
Who use Zonka Feedback ?
This software package is tailored to business needs : Public Administration, Non Profit, Entrepreneur …
This web-based application is recommended for trades : Marketing …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Health City Cayman Islands, Select CITYWALK Mall, Leroy Merlin, FastMed, Jones the Grocer, Grisworld, Zappfreshdotcom …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, SME …)
Zonka Feedback Screenshots & Images : UI, dashboard …
Zonka Feedback Business Software Pricing
Zonka Feedback Features & Overview
Zonka Feedback Screenshot
Zonka Feedback Screenshot
Videos
Video #1
Zonka Feedback Reviews
Here is our opinion on Zonka Feedback : this is a great survey software to advise .
Zonka Feedback User Reviews & Ratings
Online and customer reviews of Zonka Feedback software are quite plentiful and overall very positive :
Overall rating : 4,9/5
Value for money : 4,8/5
Functionality : 4,7/5
Usefulness : 4,8/5
Ease of use : 4,8/5
User rating Excellent : 87%
User rating Very Good : 12%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 2%
Popularity on social networks : 1760 followers on LinkedIn
Your Customer Review on Zonka Feedback
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Zonka Feedback ? What is your likelihood to renew ?
FAQs
Why use a Survey Software ?
Questionnaire software (surveys – forms – surveys) is used by various companies to collect data on all kinds of groups: employees, customers (new and old) or consumers. Questionnaire software allows you to carry out polls and surveys through the creation of questionnaires and forms.
According to various sources, most used business software are : Qualtrics (market share : 28,60%), SurveyMonkey (24,60%), Qualaroo (14,60%), Google Forms (4,80%), PollDaddy (3,70%), FormAssembly (1,90%), IBM SPSS Data Collection (0,70%), SurveyTracker (0,40%), Zoho Survey (0,40%), Wufoo (0,40%), Google Surveys (0,40%), Qeryz (0,30%), JotForm (0,30%), EmailMeForm (0,10%), Wootric (0,10%), GetFeedback (0,10%), 123ContactForm (0,10%), Akkroo (0,10%), Typeform (0,10%), Apptentive (0,10%)
Main functions are : Creation of polls, Security, Distribution, Reports and Analytics, Targeted surveys, Data
Main characteristics are : Surveys surveys, Online survey, online survey, online survey, internet survey, market research, create questionnaire survey, online survey, satisfaction survey, Online questionnaires, internet opinion polls, market research, create a questionnaire, satisfaction survey, Data, Customization of tables, Questionnaire options, Publication and distribution of online questionnaire, Account manager, SAAS software, Polls surveys, beautiful surveys, online surveys, free online survey, easy infographic survey, beautiful surveys, online surveys, free online survey, easy infographic survey, MarTech
Survey Software Average Price : from $ 12,42 to $ 99,00 with an average price of $ 40,24 . We have identified more than 327 competitors on the market.
Survey Software Review
Company details
Developed by ZONKA FEEDBACK, Inc. (@zonkafeedback on Twitter)
HQ location : India
Founded in 2014 by Rajiv Mehta
Total revenue : $1.0M
Industry : B2B SaaS company
Software Category : Marketing & Webmarketing Software > Marketing Intelligence Software > Survey Software
Schema : SoftwareApplication > BusinessApplication
Tags : customer feedback capture | customer relationship manager | customer satisfaction survey | data analysis | integrable | capturing comments | commentary collection | commenting software | feedback tool | mobile survey …
Website : visit zonkafeedback.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Zonka Feedback is independent in order to highlight the strengths and weaknesses of this Survey Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Zonka Feedback Alternatives
If you’re understanding the drawbacks and you’re looking for a Zonka Feedback alternative, there are more than 77 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Zonka Feedback Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| ZONKA FEEDBACK | $24 | Per month / user | Yes |
| TRUSTMARY | $190 | Per month / user | Yes |
| STARTQUESTION | $41 | Per month / user | Yes |
| PROMOTER.IO | $100 | Per month / user | Yes |
| CUSTOMER.GURU | $50 | Per month / user | Yes |
| SOLUCX | $ | Per month / user | No |
| BINDS.CO | $ | Per month / user | No |
| YESINSIGHTS | $20 | Per month / user | Yes |
| CLEARLYRATED | $ | Per month / user | No |
| SURVEYLEGEND | $15 | Per month / user | No |
Top 10 Alternatives & Competitors to Zonka Feedback
– SurveySparrow
– Medallia Experience Cloud
– SightMill
– Typeform
– Qualtrics CustomerXM
– Medallia
– SurveySparrow
– ReviewTrackers
– Uservoice
– Survicate
Free Alternatives to Zonka Feedback
– Promoter.io
– SurveyLegend
– Thermostat
You can also take a look at other business apps, like our Service Autopilot review and our Sift review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Marketing & Webmarketing Software and Marketing Intelligence Software to find out which one is right for your needs. Discover how these Survey Software compare to Zonka Feedback when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
