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AI Service Desk

AI Service Desk : Reviews, Pricing, Features & Alternatives

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AI Service Desk is an IT Service Management (ITSM) (free trial available). Review AI Service Desk : Overview & Pricing

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AI Service Desk Overview : Features, Pricing, Reviews & Alternatives

AI Service Desk is an IT Service Management (ITSM) intended for businesses. Let’s discover user reviews, features and prices of this business app.

AI Service Desk is listed as a IT Service Management (ITSM) and IT Support for companies and is used for Help Desk, ITSM, Artificial Intelligence, Support & Helpdesk …

AI Service Desk prices are available on demand (free trial available).

An Ai help desk that automates IT and HR operations and support, making businesses successful by offering self-service solutions

What is AI Service Desk ?

Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-based service management (AISM) solution specifically designed to automate tasks and actions for IT, HR, facilities, and customer service. Aisera’s next-generation AI service desk works with existing service desk solutions to deliver a comprehensive AI service desk experience for employees and customers. AI Service Desk provides omnichannel integrations through conversational AI, NLU lookup, and unattended NLP to accelerate knowledge request resolution and automate task and action resolution.

AI Service Desk Review

AI Service Desk Review : Pros & Cons

Pros & Cons

When it comes to finding the right IT Service Management (ITSM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.

One such familiar name in this arena is AI Service Desk, and as you may have guessed from the title, this review will tell you more about AI Service Desk’s pros and cons.

Weighing the pros & cons is essential before selecting this tool for your business and your team.

AI Service Desk Pros : Key Benefits

– 1000+ pre-trained workflows for task automation

– More than 200 integrations with ticketing, knowledge and IAM systems

– Conversational AI with 1B+ intent

– Automatic sorting and routing through TicketIQ

– Next best actions for agents to resolve tickets

AI Service Desk Cons

– Con : Not always the cheapest option : IT Service Management (ITSM) average cost is $ 21,33 .
– Con : Custom integrations can come at a price.

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AI Service Desk Features

Here is the list of the main features of this computer software :

– Activity Dashboard
– Alerts / Escalation
– Asset Tracking
– Automated Routing
– Availability Management
– Change Management
– Chat/Messaging
– Chatbot
– Collaboration Tools
– Communication Management
– Configuration Management
– Contract/License Management
– Customizable Branding
– Data Visualization
– Drag & Drop
– Email Management
– For Healthcare
– For Sales Teams/Organizations
– For eCommerce
– IT Asset Management

Main function & Pro Features

– Incident Management
– Knowledge Base Management
– Machine Learning
– Mobile App
– Multi-Channel Communication
– Natural Language Processing
– Problem Management
– Process/Workflow Automation
– Project Management
– Release Management
– Workflow Management
– Reporting & Statistics
– Contact Management
– Reporting/Analytics
– Email Integration
– Self Service Portal
– Organization Management
– Service Catalog
– Local Deployment
– Service Level Agreement (SLA) Management

AI Service Desk Integrations

AI Service Desk integrates with more than 25 applications & plugins like Guru, OneLogin and ServiceNow (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !

It also provides a powerful API toolkit that allows developers to build web services and exchange data.

Top 20 AI Service Desk integrations

– Slack
– Dropbox Business
– OneDrive
– Microsoft Teams
– Box
– Microsoft SharePoint
– Zendesk
– Confluence
– Okta
– UiPath
– Workday HCM
– Duo Security
– Adobe Commerce
– NetSuite
– Five9
– PagerDuty
– Automation Anywhere
– Salesforce Platform
– Datadog
– LogicMonitor

AI Service Desk Pricing

The AI Service Desk pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …

AI Service Desk offers several pricing plans :

– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand

Free Trial Start Professional Enterprise Premium
$0 Price on demand Price on demand Price on demand Price on demand
Per month Per month Per month Per month Per month
Per user Per user Per user Per user Per user


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Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.

Sign up for a trial and start using it right away !

Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.

Screenshot of the Vendor Pricing Page :

Software Pricing Plan

Software Pricing Plans

Pricing Details

Pricing Model : Subscription
Free trial : Available
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee

The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.

Deployment & Setup

AI Service Desk is a cloud-based IT Service Management (ITSM) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).

ai-service-desk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.

It supports desktop operating systems (like Windows and Mac OS …).

Technical Details & Specifications

Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information

Supported languages

This application software supports the following languages : English …

Support & Training

Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat …

Hotline : Yes

Training options : Documentation, In Person, Live Online, Webinars …

Industry & Customers

Who use AI Service Desk ?

This software package is tailored to business needs : Non Profit, Large Companys, Startup …

This web-based application is recommended for trades : Professional …

This cloud software is used in the sectors : Services …

Customer References

Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …

Awards & Recognitions

No information .


This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Medium Company, Non Profit, Public Administration …)

AI Service Desk Screenshots & Images : UI, dashboard …

AI Service Desk Review

AI Service Desk Business Software Pricing

AI Service Desk Features

AI Service Desk Features & Overview

AI Service Desk Screenshot

AI Service Desk Screenshot


Video #1

YouTube video

Video #2

YouTube video


AI Service Desk Reviews

Here is our opinion on AI Service Desk : this is an excellent it service management (itsm) to trust .

AI Service Desk User Reviews & Ratings

Online and customer reviews of AI Service Desk software are quite plentiful and overall very positive :

Overall rating : 4,5/5

Value for money : 4,5/5
Functionality : 4,5/5
Usefulness : 4,5/5
Ease of use : 4,5/5

User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%

Popularity on social networks :

Your Customer Review on AI Service Desk

What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …

Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend AI Service Desk ? What is your likelihood to renew ?

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Why use a IT Service Management (ITSM) ?

IT service management software (ITSM) connects computers, phones, servers, networks, applications and online services together. IT Service Management (ITSM) software manages all of an organization’s IT services and helps reduce costs.

Main functions are : Help desk / service desk, IT Asset Management, Configuration Management, Service catalog management, License management, Network management

Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.

IT Service Management (ITSM) Average Price : from $ 3,33 to $ 65,00 with an average price of $ 21,33 .

IT Service Management (ITSM) Review

IT Service Management (ITSM) Review

Company details

Developed by AISERA, Inc.
HQ location : USA
Founded :
Total revenue :

Industry : B2B SaaS company
Software Category : IT Management Software > IT Support > IT Service Management (ITSM)
Schema : SoftwareApplication > DeveloperApplication

Tags : …
Website : visit

About This Article

This page was composed and published by SaaS-Alternatives.

The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.

Our opinion on AI Service Desk is independent in order to highlight the strengths and weaknesses of this IT Service Management (ITSM). Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.

AI Service Desk Alternatives

If you’re understanding the drawbacks and you’re looking for a AI Service Desk alternative, there are more than 11 competitors listed on SaaS-Alternatives !

If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.


Top 10 Alternatives & Competitors to AI Service Desk

– SolarWinds Service Desk
– Zendesk
– SysAid
– Kaseya VSA
– Freshservice
– Jira Service Desk
– ServiceDesk Plus
– Datto RMM
– Freshservice
– ServiceNow

You can also take a look at other business apps, like our AISEO review and our Airy Messenger review.

Comparison with Similar Software & Contenders

Take an in-depth look at popular IT Management Software and IT Support to find out which one is right for your needs. Discover how these IT Service Management (ITSM) compare to AI Service Desk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !

Compare IT Service Management (ITSM)


9Expert Score
AI Service Desk Review
AI Service Desk is an excellent it service management (itsm) to trust for your company or business.
Ease of use
Customer support
Value for money
  • 1000+ pre-trained workflows for task automation
  • Not always the cheapest option
AI Service Desk
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