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Autotask : Reviews, Pricing, Features & Alternatives

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Autotask is an IT Infrastructure Management tool. Review Autotask : Overview & Pricing

8.4 Expert Score
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Autotask Overview : Features, Pricing, Reviews & Alternatives

Autotask is an IT Infrastructure Management tool intended for businesses. Let’s discover user reviews, features and prices of this business app.

Autotask is listed as a IT Infrastructure Management and IT Support for companies and is used for IT and devops Application maintenance and monitoring Infrastructure managements …

Autotask prices are available on demand .

Autotask is the all-in-one web-based software that helps VARs, MSPs, and IT Service Providers sell, deploy, deliver, and bill for their services.

Autotask provides hosted IT business management software that streamlines and optimizes business processes.

What is Autotask ?

Autotask is an all-in-one web-based software that helps VARs, MSPs, and IT Service Providers sell, deploy, deliver, and bill for their services. Autotask will help you improve your business performance by automating and managing your people, projects and processes.

Autotask is the software company’s Greenbush, New York-based IT Service Desk (ITSM) namesake solution.

Autotask combines RMM, Service Desk, CRM, Projects, Time and Billing and Reporting in a unified platform. Provide the best service, streamline business processes and generate more recurring revenue with Autotask.Datto Autotask Professional Services Automation is also known as Datto Autotask PSA, Autotask Professional Services Automation, Autotask PSA.Datto Autotask Professional Services Automation CustomersManaged 24/7, StoredTech SolutionsDatto Autotask Professional Services Automation Video

Founded in 2001, Autotask offers a complete IT business management solution that combines service desk, customer relationship management, projects, time and expense, billing and more.

Autotask, founded in 2001, offers a complete IT business management solution that combines service desk, CRM, projects, time and expense, billing, and more.

Autotask, founded in 2001, offers a complete IT business management solution that combines service desk, CRM, projects, time and expense, billing, and more.

Autotask, founded in 2001, offers a complete IT business management solution that combines service desk, CRM, projects, time and expense, billing, and more.

What is AutoTask? Autotask is a comprehensive professional services automation solution designed to perform several critical business functions for technology solution providers that have multiple clients using large network infrastructures. Some of the functions performed by Autotask for business are service desk, CRM, time and billing management, project management, and expense management. The platform is ITIL compliant and comes equipped with an SLA management feature to keep contracts, notes, incidents, and customer emails in one place. This is helpful in resolving issues or disputes more accurately and quickly. It is also equipped with project management features to ensure service delivery is on budget, measurable against targets and on time. Autotask’s CRM module allows you to view tasks, SLAs, tickets, pending tasks and more. on a centralized platform, making it easy to analyze metrics. For smoother performance, the platform integrates with various premium software. This extends the functionality of the system by adding productivity tools and business processes to the table.

Autotask Review

Autotask Review : Pros & Cons

Pros & Cons

When it comes to finding the right IT Infrastructure Management tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.

One such familiar name in this arena is Autotask, and as you may have guessed from the title, this review will tell you more about Autotask’s pros and cons.

Weighing the pros & cons is essential before selecting this tool for your business and your team.

Autotask Pros : Key Benefits

– SaaS platform

– Scalability and integration

– Frequent releases / updates

– High Compatibility

Autotask Cons

– Con : Not always the cheapest option : IT Infrastructure Management average cost is $ 1 .
– Con : Custom integrations can come at a price.
 

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Autotask Features

Here is the list of the main features of this computer software :

– CRM

Main function & Pro Features

– Cloud Services

Autotask Integrations

Autotask integrates with more than 4 applications & plugins like Corporama, QuoteWerks and Pulseway (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !

It also provides a powerful API toolkit that allows developers to build web services and exchange data.

Top 20 Autotask integrations

– Pulseway
– QuoteWerks
– Corporama
– Zapier

Autotask Pricing

The Autotask pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …

Autotask offers several pricing plans :

– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand

Free Trial Start Professional Enterprise Premium
$0 Price on demand Price on demand Price on demand Price on demand
Per month Per month Per month Per month Per month
Per user Per user Per user Per user Per user

 

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Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.

Sign up for a trial and start using it right away !

Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.

Screenshot of the Vendor Pricing Page :

Software Pricing Plan

Software Pricing Plans

Pricing Details

Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee

The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.

Deployment & Setup

Autotask is a cloud-based IT Infrastructure Management platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).

autotask is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.

It supports desktop operating systems (like Windows and Mac OS …).

Technical Details & Specifications

Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information

Supported languages

This application software supports the following languages : English …

Support & Training

Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …

Hotline : 51 87 20 35 00

Training options : …

Industry & Customers

Who use Autotask ?

This software package is tailored to business needs : Medium Company, Large Company, SME …

This web-based application is recommended for trades : IT …

This cloud software is used in the sectors : computer science …

Customer References

Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …

Awards & Recognitions

No information .

Screenshots

This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Large Company, Medium Company, Non Profit …)

Autotask Screenshots & Images : UI, dashboard …

Autotask Review

Autotask Business Software Pricing

Autotask Features

Autotask Features & Overview

Autotask Screenshot

Autotask Screenshot

Videos

Video #1

YouTube video

 

Autotask Reviews

Here is our opinion on Autotask : this is an easy-to-use it infrastructure management tool to advise .

Autotask User Reviews & Ratings

Online and customer reviews of Autotask software are quite plentiful and overall very positive :

Overall rating : 4,2/5

Value for money : 4,2/5
Functionality : 4,2/5
Usefulness : 4,2/5
Ease of use : 4,2/5

User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%

The main benefits of Autotask are the different functionalities that it offers through the different modules with which it is equipped, the centralization of contacts and the customizable dashboards.

Popularity on social networks :

Your Customer Review on Autotask

What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …

Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Autotask ? What is your likelihood to renew ?
 

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FAQs

Why use a IT Infrastructure Management tool ?

IT infrastructure management software helps manage a company’s IT infrastructure.

According to various sources, most used business software are : VMware vCenter (market share : 11,50%), Microsoft System Center (4,00%), VMware vCloud Director (3,90%), CA Spectrum (1,70%), CFEngine (0,90%), LabTech (0,20%), Cliqr (0,10%), OnApp (0,10%)

Main functions are : Operating system management, Cloud management, Virtualization Management, IT operations management, IT automation, Container Orchestration

Main characteristics are : software as a service, web based, helpdesk, psa, software as a service, vCenter server, server management software, datacenter, system center, IT management

IT Infrastructure Management Average Price : from $ 1,00 to $ 1,00 with an average price of $ 1,00 . We have identified more than 36 competitors on the market.

IT Infrastructure Management Review

IT Infrastructure Management Review

Company details

Developed by AUTOTASK, Inc. (@Autotask on Twitter)
HQ location : USA
Founded in 2001 by Tim Weller
Total revenue : $50.0M
Fundings : $10.3M

Industry : B2B SaaS company
Software Category : IT Management Software > IT Support > IT Infrastructure Management
Schema : SoftwareApplication > DeveloperApplication

Tags : software as a service | web-based | helpdesk | psa | software as a service …
Website : visit autotask.com

About This Article

This page was composed and published by SaaS-Alternatives.

The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.

Our opinion on Autotask is independent in order to highlight the strengths and weaknesses of this IT Infrastructure Management tool. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.

Autotask Alternatives

If you’re understanding the drawbacks and you’re looking for a Autotask alternative, there are more than 12 competitors listed on SaaS-Alternatives !

If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.

 

Top 10 Alternatives & Competitors to Autotask

– VMware vCloud Director
– ManageEngine Desktop Central
– VMware vRealize Operations
– CA Spectrum
– Autotask
– VMware vCenter
– Microsoft System Center
– CA Unified Infrastructure Management
– BMC TrueSight Capacity Optimization
– Velostrata

You can also take a look at other business apps, like our Entropic Synergies review and our VividCortex review.

Comparison with Similar Software & Contenders

Take an in-depth look at popular IT Management Software and IT Support to find out which one is right for your needs. Discover how these IT Infrastructure Management compare to Autotask when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
 

Compare IT Infrastructure Management

 

8.4Expert Score
Autotask Review
Autotask is an easy-to-use it infrastructure management tool to advise for your company or business.
Ease of use
8.4
Functionnality
8.4
Integrations
8.4
Customer support
8.4
Value for money
8.4
PROS
  • SaaS platform
CONS
  • Not always the cheapest option
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