BirdEye
BirdEye : Reviews, Pricing, Features & Alternatives
$299.00
BirdEye is an Online Reputation Management Software (free trial available). Price : $ 299,00. Review BirdEye : Overview & Pricing
BirdEye Overview : Features, Pricing, Reviews & Alternatives
BirdEye is an Online Reputation Management Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
BirdEye is listed as a Online Reputation Management Software and Web Analytics Software for companies and is used for Marketing & Advertising & Online Reputation Management …
BirdEye price starts from $ 299,00 per month (free trial available).
BirdEye enables businesses to monitor, manage and expand their online reputation.
Automate your marketing delivery and develop your customers in real time
Easily get new reviews on third party sites, your company website or your social media profiles. Post great testimonials on the web. Respond to reviews on third-party sites directly from a dashboard. Access customer reviews, all touchpoints, from all sources, in one place.
What is BirdEye ?
BirdEye is an all-in-one marketing platform for multi-location businesses that helps them deliver the best customer experiences at every stage. It is an automated platform that uses advanced data and tools to collect reviews, convert leads, conduct surveys, text customers, and provide referral benefits. BirdEye helps businesses get found by potential customers by constantly trying to engage with them. The platform offers a variety of ways to connect businesses with customers, including web chat, video chat, and mass text messages, as well as regular reminders about individual products. BirdEye can also be used to conduct surveys and gain valuable customer feedback. Feedback helps brands troubleshoot their system and strategize for the future. Whether the company has just a few branches or operates with hundreds of wings, BirdEye helps in every way possible to grow in this competitive market. Its services benefit all types of businesses, whether they are in the health, financial, automotive, educational, real estate, among others.
Birdeye is an all-in-one experience marketing platform for multi-site businesses. Over 60,000 businesses of all sizes use Birdeye every day to get found online and chosen through listings, reviews and referrals; stay connected with leads and customers on the channels of your choice and provide the best customer experience with survey, ticketing, and information tools.
BirdEye is the leading customer experience and corporate reputation platform that enables businesses to ask their customers for feedback via email or text and use it as a powerful marketing engine.
BirdEye is the all-in-one customer experience software: Online Reviews, Social Media, Surveys, Insights, Reputation. Get more reviews and customers without extra work.
Win every customer interaction and increase your online presence with Birdeye’s review management. Collect reviews, get discovered online, increase lead conversion, and correspond with customers via text. Its dedicated messaging platform allows for mass campaigns and even live chat opportunities to respond both in real time and offline.
Ads – Put your business on a visible map for the world to see. Transform your customer reviews to gain a competitive edge over your competitors! Increase touchpoints and generate streams of income Referral to family and friends: word of mouth is still very useful… Centralized inbox management to organize all incoming communications first point of contact Mass messages to target large audiences simultaneously Video calling feature coming soon on virtually any device Get higher search engine rankings and grow your business Connect with existing consumers and deliver great end-user services Get chosen and stand out with interactive polls, ticketing and rewards points benchmark Insight into your performance with the above tools for insights Convenient setup supported by a dedicated account manager for the deployment process Enhanced role-based access control, IP whitelisting, and custom mail servers for enforcement data security policies Address operational gaps with analytics Use the user-generated suite to power SEO, marketing, and social media channels to dominate the market Open customer journeys with ORM and create an experience immersive Increase volumes with seamless integrations and protect data with user identification and security protocol
What is Birdeye? Birdeye is a reputation management solution that provides tools to help businesses turn their customer experience into an effective marketing engine. It uses customer reviews and feedback from various sources, such as review sites, surveys, and social media, to gain essential insights that could help you make smarter, more informed decisions. The software is designed for you to win customers at a higher rate, acquire more reviews and positive ratings, and increase your income. Birdeye is equipped with a host of tools that work together to help you deliver high-quality services that are likely to keep customers loyal. Some of its features are review management, review tracking, review generation, review marketing, online presence, online ticketing, business information and many more. The system can be integrated with leading CRM, CMS and accounting platforms to make it easy to review your collection strategies.
BirdEye Review : Pros & Cons
Pros & Cons
When it comes to finding the right Online Reputation Management tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is BirdEye, and as you may have guessed from the title, this review will tell you more about BirdEye’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
BirdEye Pros : Key Benefits
– Supports a mobile app version for iOS and Android, allowing users to collect reviews, track customer feedback, and access reports anytime, anywhere.
– Automatically get more reviews.
– Natural Language Processing (NLP) technology helps users gauge their industry rankings with real-time competitive information from competitor review sites and social platforms.
– Monitor over 150 review sites in one dashboard.
– BirdEye displays customer reviews from over 250 sites in a centralized dashboard, allowing users to monitor reviews and engage in customer conversations in one place.
– Real-time business analytics help users gain actionable insights from customer feedback data collected from review sites, social media, and surveys.
– Business listings consisting of over 50 sites and directories so search engines and customers can easily find you.
– BirdEye’s survey designer tool allows users to create and manage custom surveys through a drag and drop interface.
– Post to multiple social networks at once and schedule posts in advance.
– Webchat converts website visitors into customers.
BirdEye Cons
– Con : Not always the cheapest option : Online Reputation Management Software average cost is $ 48,39 .
– Con : Custom integrations can come at a price.
BirdEye Features
Here is the list of the main features of this computer software :
– Social Media Metrics
– 2-Way Messaging
– Customer Review Platform
– API
– Social Media Monitoring
– Access Controls/Permissions
– Knowledge Database
– Activity Dashboard
– Review Monitoring
– Alerts / Escalation
– Campaign Management
– Alerts/Notifications
– Gamification
– Audience Targeting
– Shortcut Messages
– Auto-Responders
– Co-Browsing
– Automated Responses
– Persistent Chat
– Benchmarking
Main function & Pro Features
– Social Media Metrics
– 2-Way Messaging
– Customer Review Platform
– API
– Social Media Monitoring
– Access Controls/Permissions
– Knowledge Database
– Activity Dashboard
– Review Monitoring
– Alerts / Escalation
– Campaign Management
– Alerts/Notifications
– Gamification
– Audience Targeting
– Shortcut Messages
– Auto-Responders
– Co-Browsing
– Automated Responses
– Persistent Chat
– Benchmarking
BirdEye Integrations
BirdEye integrates with more than 1 applications & plugins like Zapier (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 BirdEye integrations
– Zapier
BirdEye Pricing
The BirdEye pricing plan starts from $ 299,00 per month, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
BirdEye offers several pricing plans :
– Standard : $ 299,00 per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Birdeye | Start | Professional | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : No free plan
Freemium : No information
Starting price : $ 299,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
BirdEye is a cloud-based Online Reputation Management platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
birdeye is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : 1-800-561-3357
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use BirdEye ?
This software package is tailored to business needs : Public Administration, Non Profit, Entrepreneur …
This web-based application is recommended for trades : PR, Marketing, Multimedia …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Survey software, Most Worthy Reputation Management software, and Part of World’s fastest growing SaaS companies according to SaaS 1000 .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Non Profit, Public Administration, Freelancer …)
BirdEye Screenshots & Images : UI, dashboard …
BirdEye Business Software Pricing
BirdEye Features & Overview
BirdEye Screenshot
BirdEye Screenshot
Videos
Video #1
Video #2
BirdEye Reviews
Here is our opinion on BirdEye : this is a great online reputation management software to recommend .
BirdEye User Reviews & Ratings
Online and customer reviews of BirdEye software are quite plentiful and overall very positive :
Overall rating : 4,4
Value for money : 4,4
Functionality : 4,35
Usefulness : 4,4/5
Ease of use : 4,45
User rating Excellent : 88%
User rating Very Good : 11%
User rating Average : 1%
User rating Poor : 0%
User rating Terrible : 0%
The main benefits of Birdeye are its robust solution to improve customer experience, improve real-time data processes and increase online presence.
Popularity on social networks : 102092 followers on LinkedIn
Your Customer Review on BirdEye
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend BirdEye ? What is your likelihood to renew ?
FAQs
Why use a Online Reputation Management Software ?
Reputation management software (e-reputation) makes it possible to monitor the online reputation (e-reputation) of a company, a brand, a person. Reputation management software / e-reputation software allows companies, brands and professionals to monitor their online reputation: monitoring, notoriety, rumors, buzz.
According to various sources, most used business software are : Reputation.com (market share : 0,70%), Raven Tools (0,10%)
Main functions are : Check Monitoring, Generation of reviews, Social media management, Reports and Analytics, Leverage reviews, Management of an online store – e-commerce site
Main characteristics are : HRTech, employment, Recruitment, Job search assistance, reputation, reputation management, exam management, social monitoring, customer experience, customer feedback, customer satisfaction, customer feedback, reputation, reputation management, customer feedback, feedback tool, customer feedback, Review management, review monitoring, customer feedback
Online Reputation Management Software Average Price : from $ 14,50 to $ 99,00 with an average price of $ 48,39 . We have identified more than 52 competitors on the market.
Online Reputation Management Software Review
Company details
Developed by BIRDEYE, Inc. (@birdeye_ on Twitter)
HQ location : USA
Founded in 2012 by Jennifer Campisi
Total revenue : $24000000
Fundings : Û 33_000_000
Industry : B2B SaaS company
Software Category : SEO Software > Web Analytics Software > Online Reputation Management Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit birdeye.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on BirdEye is independent in order to highlight the strengths and weaknesses of this Online Reputation Management Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
BirdEye Alternatives
If you’re understanding the drawbacks and you’re looking for a BirdEye alternative, there are more than 53 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare BirdEye Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| BIRDEYE | $ | Per month / user | Yes |
| VENDASTA | $42 | Per month / user | Yes |
| SPRINKLR | $ | Per month / user | No |
| YOTPO | $ | Per month / user | No |
| REPUTATION | $ | Per month / user | No |
| PODIUM | $ | Per month / user | No |
| SIGNPOST | $ | Per month / user | No |
| SWELL | $59 | Per month / user | Yes |
| TRUSTPILOT | $200 | Per month / user | No |
| MENTION | $24 | Per month / user | Yes |
Top 10 Alternatives & Competitors to BirdEye
– Podium
– Reputation
– Grade.us
– Sprout Social
– Trustpilot
– Yotpo
– Grade.us
– Critique
– Reputation
– NiceJob
Free Alternatives to BirdEye
– Trustpilot
– Mention
– GoSite
You can also take a look at other business apps, like our JobDiva review and our TeamSupport review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular SEO Software and Web Analytics Software to find out which one is right for your needs. Discover how these Online Reputation Management Software compare to BirdEye when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
