TeamSupport
TeamSupport : Reviews, Pricing, Features & Alternatives
$35.00
TeamSupport is a Customer Self-Service Software. Price : $35 (free trial available). Review TeamSupport : Overview & Pricing
TeamSupport Overview : Features, Pricing, Reviews & Alternatives
TeamSupport is a Customer Self-Service Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
TeamSupport is listed as a Customer Self-Service Software and Customer Service & Support Software for companies and is used for Customer Service, Issue Tracking, Knowledge Base, Help Desk, Help Desk …
TeamSupport price starts from $ 35 per user and per month (free trial available).
TeamSupport is a web-based customer support management system for companies in the B2B technology industry.
Better support, better king
TeamSupport allows you to understand your customers and see where their pain points are so you can provide support even before they ask.
What is TeamSupport ?
TeamSupport revolutionizes customer service by guaranteeing optimal service at minimum prices, which translates into a better return on investment. From customer management to ticket, product and inventory management, collaborations, integrations, customer self-service, reporting and analytics, this B2B customer service software solution is all about ease of use. Features like customer distress index and alerts, issue tracking, integrated live chat, and API designed to support integration with internal systems make TeamSupport a highly customizable, ready-to-use solution to enhance support between companies without losing sight of the end customer. TeamSupport comes with native onboarding functionality that lets you focus on your customers, and a scalable help desk designed to meet the needs of any organizational setup.
TeamSupport is an award-winning aftermarket customer support software company designed specifically for the unique needs of business-to-business (B2B) technology companies in software, hardware, information technology services and telecommunications. Created by industry experts who have experienced the challenges of being a B2B company in a business-to-consumer (B2C) support world, TeamSupport has spent the last decade building a support solution that helps build passionate customer bases for its customers. . TeamSupport is the leading support solution that helps solve sophisticated customer needs and fosters successful customer interactions.
Our online helpdesk is so much more than just another ticketing system. Most support software only supports one-on-one communication with your customers, causing you to lose visibility at the customer level.
TeamSupport allows you to understand your customers and see where their problems are so you can provide support even before they ask.
TeamSupport features include advanced customer service portals, reporting, live chat, ticket automation and escalation, screen recordings, multi-channel support and more.
TeamSupport is customer support software designed for B2B technology and software companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and numerous native integrations.
TeamSupport is customer support software designed for B2B technology and software companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and numerous native integrations.
TeamSupport is a web-based customer support management system for companies in the B2B technology industry.
TeamSupport is a business-to-business customer support software suite that helps you refocus customer service on the real customer, not time-wasting data entry. TeamSupport software is robust, scalable and intuitive. Designed to help manage customers at the enterprise level, TeamSupport enables you to deliver exceptional customer service through team collaboration, increasing efficiency and improving results.
TeamSupport specializes in customer service software for B2B. Improve your company’s customer service while reducing costs. Learn more about our software here.
TeamSupport is a web-based customer support management system designed for B2B technology companies as well as institutions that provide internal support. In short, we help companies excel at managing their customer service communications through the channel that is most convenient for them (phone, web, email or chat), all from the cloud.
TeamSupport is IT help desk software that enables medium to large businesses to collaborate internally and handle customer tickets. The software integrates with CRM and email software to keep all information consistent across all software solutions.
TeamSupport Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Self-Service tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is TeamSupport, and as you may have guessed from the title, this review will tell you more about TeamSupport’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
TeamSupport Pros : Key Benefits
– With TeamSupport, your teams will communicate and collaborate better, issues will be resolved faster, and your customers will be much happier. Our unique software solution is designed for business-to-business (B2B) technology businesses, including product and inventory tracking functionality.
– Customer Management: Users can quickly and easily access information about what problems they’ve recently had, who else has contacted them, and what products they’re currently using.
– Improve resolution time and make sure you don’t miss any issues.
– Ticket Management: Includes easy-to-use features like customizable reminders and automations.
– Manage customers like a business, not just ticket by ticket.
– Identify patterns and flag customers who may be at risk due to high volume of ticket requests.
– Products and Inventory: Users can link tickets to products to better trace the origin of customer issues and match feature requests and bug fixes appropriately.
– Stop relying on email and let everyone on your team see everything in one place.
– TeamSupport helps you:
– Collaboration and teamwork: TeamSupport allows its users to effortlessly collaborate with the team through a variety of features, such as water coolers, groups and internal chat.
TeamSupport Cons
– Con : Custom integrations can come at a price.
TeamSupport Features
Here is the list of the main features of this computer software :
– Alerts – notifications – reminders
– Automation of actions
– Contact management
– Customer management
– Helpdesk
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Ticket Management
– Activity Dashboard
– Knowledge Base
– Activity Tracking
– Automated Routing
– Alerts / Escalation
– Live Chat
– Alerts/Notifications
– Social Media Integration
– Application Management
– Document Storage
Main function & Pro Features
– Alerts – notifications – reminders
– Automation of actions
– Contact management
– Customer management
– Helpdesk
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Ticket Management
– Activity Dashboard
– Knowledge Base
– Activity Tracking
– Automated Routing
– Alerts / Escalation
– Live Chat
– Alerts/Notifications
– Social Media Integration
– Application Management
– Document Storage
TeamSupport Integrations
TeamSupport integrates with more than 34 applications & plugins like Weebly, Twitter and Microsoft Outlook (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 TeamSupport integrations
– Slack
– Dropbox Business
– Microsoft 365
– WordPress
– Gmail
– Mailchimp
– Salesforce Sales Cloud
– SurveyMonkey
– Google Analytics
– Jira
– Microsoft Teams
– HubSpot Marketing Hub
– HubSpot CRM
– Zoho CRM
– Microsoft Visual Studio
– Zapier
– Squarespace
– Google Calendar
– Facebook for Business
– Google Maps
TeamSupport Pricing
The TeamSupport pricing plan starts from $ 35 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
TeamSupport offers several pricing plans :
– Support Desk : $ 35,00 per user / per month
– Enterprise : –
– Private Help Desk Software Cloud Option : –
– Enterprise : –
– Premium : –
| Support Desk | Enterprise | Private Help Desk Software Cloud Option | Enterprise | Premium |
| $35,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
TeamSupport Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : No free plan
Freemium : No information
Starting price : $ 35,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
TeamSupport is a cloud-based Customer Self-Service platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
teamsupport is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +1 (800) 596-2820
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use TeamSupport ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like United Kingdom …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Software …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Caliber Public Safety, Jackrabbit Technologies, Harris Govern, ProfitSword, MachMotion, Omnifund, QC Software …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Customer Service software, Highly Rated Help Desk software, and Part of World’s fastest growing SaaS companies according to SaaS 1000 .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Entrepreneur, Freelancer, Large Company …)
TeamSupport Screenshots & Images : UI, dashboard …
TeamSupport Business Software Pricing
TeamSupport Features & Overview
TeamSupport Screenshot
TeamSupport Screenshot
Videos
Video #1
Video #2
TeamSupport Reviews
Here is our opinion on TeamSupport : this is an excellent customer self-service software to trust .
TeamSupport User Reviews & Ratings
Online and customer reviews of TeamSupport software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,3/5
Functionality : 4,2/5
Usefulness : 4,3/5
Ease of use : 4,3/5
User rating Excellent : 63%
User rating Very Good : 32%
User rating Average : 5%
User rating Poor : 1%
User rating Terrible : 1%
Download/distribute any SCORM-compliant course.
Popularity on social networks : 7916 followers on LinkedIn
Your Customer Review on TeamSupport
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend TeamSupport ? What is your likelihood to renew ?
FAQs
Why use a Customer Self-Service Software ?
Self-service customer support software is a platform that helps businesses manage and track customer inquiries and logs all queries. Self-service customer support software allows customers to find the solution to their post-purchase problem / pre-purchase questions themselves.
According to various sources, most used business software are : TeamSupport (market share : 0,20%), Talkus (0,10%), Microsoft Dynamics 365 for Customer Service (0,10%), HelpSpot (0,10%), Creative Virtual (0,10%)
Main functions are : help desk, IT service center, Live support software, call center software, Automating, Customer management
Main characteristics are : helpdesk, ticketing, customer service, customer support, office and productivity, real-time collaboration, service ticket organizer and priority, subscription notifications, ticket creation and dispatch, ticket reply, automatic replies, attachments, screencasts, SLA management, Forums, External knowledge base, Internal knowledge base, Portal customers, Live help chat, Customer and contact database, Self-service customer, OmniChannel support, customer service, customer support ‘support, itsm, knowledgebase, software as a service, ticket systemsupport, ticketing, contact management
Customer Self-Service Software Average Price : from $ 19,00 to $ 599,00 with an average price of $ 162,40 . We have identified more than 28 competitors on the market.
Customer Self-Service Software Review
Company details
Developed by TEAMSUPPORT, Inc. (@teamsupport on Twitter)
About TeamSupport: TeamSupport is a web-based, enterprise-class customer support management system designed for B2B technology companies as well as institutions that provide internal support. In short, we help companies to excel in managing their customer service communications through the most convenient channel for them: phone, web, email or chat, all from the cloud.
HQ location : USA
Founded in 2008 by Pete Khanna
Total revenue : $3.4M
Fundings : $1.3M
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Customer Self-Service Software
Schema : SoftwareApplication > BusinessApplication
Tags : helpdesk | ticket office | customer service | customer support | office and productivity | real-time collaboration | service ticket organizer and priority | subscription notifications | creating and sending tickets | reply to ticket …
Website : visit teamsupport.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on TeamSupport is independent in order to highlight the strengths and weaknesses of this Customer Self-Service Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
TeamSupport Alternatives
If you’re understanding the drawbacks and you’re looking for a TeamSupport alternative, there are more than 77 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare TeamSupport Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| TEAMSUPPORT | $ | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| ZENDESK SUPPORT | $49 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
Top 10 Alternatives & Competitors to TeamSupport
– Zendesk
– Freshdesk
– HappyFox Help Desk
– NICE CXone
– Kayako
– Salesforce Service Cloud
– Zoho Desk
– Teamwork Desk
– Zendesk
– Freshdesk
Free Alternatives to TeamSupport
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our Looker review and our Insightly review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Customer Self-Service Software compare to TeamSupport when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
