Cherwell Service Management
Cherwell Service Management : Reviews, Pricing, Features & Alternatives
$189.00
Cherwell Service Management is an IT Service Management (ITSM). Price : $189. Review Cherwell Service Management : Overview & Pricing
Cherwell Service Management Overview : Features, Pricing, Reviews & Alternatives
Cherwell Service Management is an IT Service Management (ITSM) intended for businesses. Let’s discover user reviews, features and prices of this business app.
Cherwell Service Management is listed as a IT Service Management (ITSM) and IT Support for companies and is used for Help Desk, Project Portfolio Management, ITSM, Knowledge Base …
Cherwell Service Management price starts from $ 189 per user and per month .
Cherwell is an IT service management software solution.
What is Cherwell Service Management ?
Cherwell Service Management is a cloud-based IT service management solution that includes eleven ITIL (Information Technology Infrastructure Library) verified processes, including incident management, knowledge management, change management, handling requests and version management. Also integrated are an IT service desk, customer self-service portal, configurable dashboards, multi-source service integration (MSI) and service integration and management (SIAM) functionality, and database configuration management (CMDB). ). The no-code design architecture allows users to add functionality without writing code and integrate with third-party software.
Cherwell Service Management is designed for organizations looking to significantly reduce software license costs, IT overhead, and software audit risk. By integrating all data related to hardware and software inventory, application usage, license entitlements, and IT purchases, users can track and manage IT investments from purchase to retirement and disposal.
Modernize your IT service desk, while delivering a truly exceptional customer experience, with our IT service management solution. Request a demo now!
Cherwell Service Management is ITSM software that enables users to implement, automate, and streamline service and support processes. The platform is designed to be highly customizable and configurable to meet specific user or business needs and workflows, integrates with existing third-party applications, and enables users to extend ITSM services across multiple departments.
The software is equipped with process automation capabilities, native support for eleven ITIL processes, and allows users to leverage best practices out of the box. In addition, the platform provides users with IT service functionality designed to function as a single point of contact for all incidents, problems or questions, as well as a self-service IT portal designed to automate the handling of requests and efforts. to reduce costs and air.
Cherwell Service Management Review : Pros & Cons
Pros & Cons
When it comes to finding the right IT Service Management (ITSM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Cherwell Service Management, and as you may have guessed from the title, this review will tell you more about Cherwell Service Management’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Cherwell Service Management Pros : Key Benefits
– Customizable incident management includes question-based incident ratings, a status bar to display incident workflow progress, contextual routing to assign incident ownership, and one-step management actions for monitoring, surveillance and communication.
– Problem management features include process automation for identification, classification, investigation, analysis, workarounds, resolution, and more with an end-to-end process view.
– Change forms allow users to record, track, and modify change logs, with dependency and relationship views, and automatic notification of any status changes.
– Multiple self-service portals can be configured for different roles or customer levels, with the ability to integrate dashboards for executives and managers.
– Create a service catalog that shows only the specific services a person is entitled to and allows requests to be tracked through the self-service portal.
Cherwell Service Management Cons
– Con : Not always the cheapest option : IT Service Management (ITSM) average cost is $ 21,33 .
– Con : Custom integrations can come at a price.
Cherwell Service Management Features
Here is the list of the main features of this computer software :
– API
– Activity Dashboard
– Alerts / Escalation
– Alerts/Notifications
– Asset Lifecycle Management
– Asset Tracking
– Assignment Management
– Audit Management
– Automated Routing
– Availability Management
– Budgeting/Forecasting
– Change Management
– Chat/Messaging
– Client Portal
– Collaboration Tools
– Compliance Tracking
– Configurable Workflow
– Configuration Management
– Contract/License Management
– Cost Tracking
Main function & Pro Features
– Customizable Branding
– Customizable Fields
– Customizable Forms
– Customizable Reports
– Dashboard
– Dashboard Creation
– Data Import/Export
– Data Visualization
– Drag & Drop
– Email Management
– Portfolio Management
– Feedback Management
– Problem Management
– Incident Management
– Procurement Management
– Inventory Management
– Project Management
– Knowledge Base Management
– Project Planning
– Knowledge Management
Cherwell Service Management Integrations
Cherwell Service Management integrates with more than 25 applications & plugins like ComAround Knowledge, Mobil(X) and Virima (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Cherwell Service Management integrations
– TeamViewer
– Jira
– Webex
– Remote Support
– Microsoft SharePoint
– Microsoft Azure
– Twitter
– Microsoft Outlook
– Spiceworks
– NICE CXone
– JIRA Service Management
– xMatters
– SAP Business One
– Kaseya VSA
– Network Performance Monitor
– Avatier Identity Anywhere
– Microsoft Dynamics GP
– Nagios XI
– AlertOps
– FAT FINGER
Cherwell Service Management Pricing
The Cherwell Service Management pricing plan starts from $ 189 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Cherwell Service Management offers several pricing plans :
– Free Trial : $ 189,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Free Trial | Start | Professional | Enterprise | Premium |
| $189,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : $ 189,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Cherwell Service Management is a cloud-based IT Service Management (ITSM) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
cherwell-service-management is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Cherwell Service Management ?
This software package is tailored to business needs : Non Profit, Medium Company, Large Companys …
This web-based application is recommended for trades : IT …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Fiserv, Msf Usa, Curves, Highlights For Children, Western Union, Esri, University Of New Mexico …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Non Profit, Public Administration, Shop Manager …)
Cherwell Service Management Screenshots & Images : UI, dashboard …
Cherwell Service Management Business Software Pricing
Cherwell Service Management Features & Overview
Cherwell Service Management Screenshot
Cherwell Service Management Screenshot
Videos
Video #1
Cherwell Service Management Reviews
Here is our opinion on Cherwell Service Management : this is an excellent it service management (itsm) to know .
Cherwell Service Management User Reviews & Ratings
Online and customer reviews of Cherwell Service Management software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,3/5
Functionality : 4,3/5
Usefulness : 4,3/5
Ease of use : 4,3/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Cherwell Service Management
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Cherwell Service Management ? What is your likelihood to renew ?
FAQs
Why use a IT Service Management (ITSM) ?
IT service management software (ITSM) connects computers, phones, servers, networks, applications and online services together. IT Service Management (ITSM) software manages all of an organization’s IT services and helps reduce costs.
According to various sources, most used business software are : TOPdesk (market share : 95,20%), Lansweeper (7,00%), Jamf Pro (4,70%), Spiceworks (2,50%), BMC Track-It (2,40%), LANDesk Service Desk (1,80%), Alloy Navigator (0,80%), Spiceworks Help Desk (0,80%), Vivantio (0,40%), CA Business Service Insight (0,30%), VMware Service Manager (0,30%), EasyVista (0,20%), Hornbill (0,20%), Microsoft Operations Management Suite (0,20%)
Main functions are : Help desk / service desk, IT Asset Management, Configuration Management, Service catalog management, License management, Network management
Main characteristics are : Software and hardware software tracking, License management, Asset relationship management, Help Desk and Ticketing, Knowledge base, Automated software deployment, Monitoring, glpi network, network, glpi project, program, service desk, helpdesk, inventory management, inventory, asset management, open source, fusioniventory, maria db, linux, glpi network itsm, glpi project, itsm, itil compliant, service desk, helpdesk, inventory management, inventory, management of assets, open source
IT Service Management (ITSM) Average Price : from $ 3,33 to $ 65,00 with an average price of $ 21,33 . We have identified more than 133 competitors on the market.
IT Service Management (ITSM) Review
Company details
Developed by CHERWELL, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : IT Management Software > IT Support > IT Service Management (ITSM)
Schema : SoftwareApplication > DeveloperApplication
Tags : …
Website : visit cherwell.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Cherwell Service Management is independent in order to highlight the strengths and weaknesses of this IT Service Management (ITSM). Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Cherwell Service Management Alternatives
If you’re understanding the drawbacks and you’re looking for a Cherwell Service Management alternative, there are more than 33 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Cherwell Service Management
– Freshdesk
– ServiceNow
– Issuetrak
– CloudBlue PSA
– SolarWinds Service Desk
– Bmc Helix
– Saasdesk
– Nexthink Act
– My Otm
– Iws Air Design
You can also take a look at other business apps, like our SAP BusinessObjects Business Intelligence review and our Avionte review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular IT Management Software and IT Support to find out which one is right for your needs. Discover how these IT Service Management (ITSM) compare to Cherwell Service Management when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
