Clarity Connect
Clarity Connect : Reviews, Pricing, Features & Alternatives
Clarity Connect is a Call Center Software. Review Clarity Connect : Overview & Pricing
Clarity Connect Overview : Features, Pricing, Reviews & Alternatives
Clarity Connect is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Clarity Connect is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Call Center, Customer Communications Management, Help Desk, Internal Communications …
Clarity Connect prices are available on demand .
Clarity Connect is a cloud contact center for Office 365 and Skype for Business.
What is Clarity Connect ?
Clarity Connect extends Skype for Business (formerly known as Lync) to use it as a contact center, intelligently routing and managing incoming communications for customer service.
The best contact center for Skype for Business: native and fully featured.
Clarity Connect Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Clarity Connect, and as you may have guessed from the title, this review will tell you more about Clarity Connect’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Clarity Connect Pros : Key Benefits
– Clarity Connect enables businesses to leverage an existing Skype for Business (formerly) Lync environment as a contact center or help desk solution.
– Clarity Connect handles several different modalities, including instant messaging, Facebook Messenger, email, voice, and web chat.
– Clarity Connect is native to Skype for Business, so it’s easy to install and maintain. Businesses can also cut costs by eliminating other phone infrastructure.
– Clarity Connect’s intelligent routing and queuing capabilities can be used in a number of applications beyond a call center, such as employee communications or human resources or financial benefits service centers.
– Clarity Connect is managed in the cloud and can be deployed on-premises, fully hosted, or hybrid.
Clarity Connect Cons
– Con : Not always the cheapest option : Call Center Software average cost is $ 24,5 .
– Con : Custom integrations can come at a price.
Clarity Connect Features
Here is the list of the main features of this computer software :
– Alerts / Escalation
– Automatic Call Distribution
– Call Center Management
– Call Logging
– Call Monitoring
– Call Recording
– Call Reporting
– Call Routing
– Call Scripting
– Call Tracking
– Call Transfer
– Chat/Messaging
– Computer Telephony Integration
– Email Management
– Employee Communities
– Help Desk Management
– IVR / Voice Recognition
– Inbound Call Center
– Live Chat
– Multi-Channel Communication
Main function & Pro Features
– Queue Management
– Real Time Analytics
– Real Time Monitoring
– Real-Time Chat
– Reporting/Analytics
Clarity Connect Integrations
Clarity Connect integrates with more than 6 applications & plugins like STAAH Channel Manager, Facebook for Business and Salesforce Sales Cloud (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Clarity Connect integrations
– Salesforce Sales Cloud
– Facebook for Business
– STAAH Channel Manager
– CallSource
– SAP Fieldglass
– Clarity eCommerce
Clarity Connect Pricing
The Clarity Connect pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Clarity Connect offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Clarity Connect is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
clarity-connect is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Email / Help Desk, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Clarity Connect ?
This software package is tailored to business needs : Public Administration, Non Profit, Entrepreneur …
This web-based application is recommended for trades : Administrative, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (SME, Startup, Entrepreneur …)
Clarity Connect Screenshots & Images : UI, dashboard …
Clarity Connect Business Software Pricing
Clarity Connect Features & Overview
Clarity Connect Screenshot
Videos
This video is no longer available
Clarity Connect Reviews
Here is our opinion on Clarity Connect : this is an easy-to-use call center software to know .
Clarity Connect User Reviews & Ratings
Online and customer reviews of Clarity Connect software are quite plentiful and overall very positive :
Overall rating : 4,2/5
Value for money : 3,6/5
Functionality : 3,4/5
Usefulness : 3,6/5
Ease of use : 3,6/5
User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Clarity Connect
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Clarity Connect ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Cloud software for call centers (call centers) includes all applications dedicated to use in a call center: telephony, emails, sms, social networks, chat. Call center / call center software offers unified communications by linking telephony to computing. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the right services.
According to various sources, most used business software are : CallTrackingMetrics (market share : 15,50%), SAP Contact Center (0,40%), Vocalcom (0,20%), VICIdial (0,20%), Aspect Unified IP (0,20%), Noble Systems (0,20%), Cisco packaged contact center (0,10%), ConnectAndSell (0,10%), Synthetix (0,10%), Aspect Call Center (0,10%), IPscape (0,10%), Telax (0,10%)
Main functions are : Automatic call distribution, Interactive voice response, Computer telephony integration, Auto Dialers, Organize and prioritize service tickets, Expert directory
Main characteristics are : Freshchat, live chat, customer messaging, modern messaging, web chat app, site chat, intercom, intercom chat, zendesk chat, drift, web chat, caller id spoofing, caller id spoofing, calling, crazycall, prank, prank call, spoofing, spoofing, callerid, caller id, caller spoofing, caller id change caller, voice changer, voice changer, spoofing app, spoofingidentity, fun call, clearance, uk
Call Center Software Average Price : from $ 9,00 to $ 40,00 with an average price of $ 24,50 . We have identified more than 284 competitors on the market.
Call Center Software Review
Company details
Developed by NATIVECLARITYCONNECT, Inc. (@nativeconnect on Twitter)
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : addons skype | contact management | Skype | social and communications …
Website : visit connect.claritycon.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Clarity Connect is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Clarity Connect Alternatives
If you’re understanding the drawbacks and you’re looking for a Clarity Connect alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Clarity Connect
– Bitrix24
– Zendesk
– Zoho Desk
– LiveAgent
– Akio.CX
– Sharpen
– Ubefone
– Dialer360
– Microbasecti
– Cxm
You can also take a look at other business apps, like our Field Squared review and our D3js review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to Clarity Connect when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
