Call Center Software
Best Call Center Software : Reviews, Pricing, Comparison & Alternatives
What is Call Center Software ?
The cloud software for call centers (call centers) includes all the dedicated applications for use in a call center: telephony, emails, sms, social networks, chat… The software for call centers / call center offers unified communications by linking telephony to the ‘computer science. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the correct services.
RingCentral Contact Center is a Call Center Software. Review RingCentral Contact Center : Overview & Pricing
★★★★★
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RingCentral Contact Center Review
RingCentral Contact Center is an excellent call center SaaS software to know for your company or business. PROS:
- RingCentral Contact Center allows customers to contact agents on any channel they choose, be it voice, web chat, social media, email, text or fax.
CONS:
- Not always the cheapest option
Freshcaller is a Call Center Software. Price : $19 (free trial available). Review Freshcaller : Overview & Pricing
★★★★★
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$19.00
Freshcaller Review
Freshcaller is an excellent call center SaaS software to know for your company or business. PROS:
- Freshdesk Contact Center (formerly Freshcaller) helps manage call queues by allowing organizations to automate actions per number and automatically route calls to specific queues, agent groups, and more.
CONS:
- Custom integrations can come at a price
Convoso is a Call Center Software. Price : $90. Review Convoso : Overview & Pricing
★★★★★
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$90.00
Convoso Review
Convoso is an excellent call center SaaS software to recommend for your company or business. PROS:
- Convoso is the only provider of its kind to offer a comprehensive set of end-to-end end-to-end solutions that ensure optimal performance and productivity
CONS:
- Not always the cheapest option
Nextiva Call Center is a Call Center Software. Price : $50. Review Nextiva Call Center : Overview & Pricing
★★★★★
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$50.00
Nextiva Call Center Review
Nextiva Call Center is an excellent call center SaaS software to know for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Recommended
Nextiva VoIP is a Call Center Software. Review Nextiva VoIP : Overview & Pricing
★★★★★
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Nextiva VoIP Review
Nextiva VoIP is a great call center SaaS software to trust for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Convoso Cloud Contact Center is a Call Center Software. Review Convoso Cloud Contact Center : Overview & Pricing
★★★★★
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Convoso Cloud Contact Center Review
Convoso Cloud Contact Center is an excellent call center SaaS software to advise for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Popular
CallTrackingMetrics is a Call Center Software. Price : $39 (free trial available). Review CallTrackingMetrics : Overview & Pricing
★★★★★
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$39.00
CallTrackingMetrics Review
CallTrackingMetrics is a great call center SaaS software to know for your company or business. PROS:
- Truly unified communications with call, text, chat, and form tracking.
CONS:
- Not always the cheapest option
Category Leader
VICIdial is a Call Center Software. Price : $200 (free trial available). Review VICIdial : Overview & Pricing
★★★★★
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$200.00
VICIdial Review
VICIdial is a great call center SaaS software to trust for your company or business. PROS:
- VICIdial is an open source call/contact center software solution that integrates a predictive dialer to enable combined handling of incoming/outgoing calls with incoming emails and chat on the customer's website.
CONS:
- Not always the cheapest option
Popular
Bright Pattern is a Call Center Software. Price : $70 (free trial available). Review Bright Pattern : Overview & Pricing
★★★★★
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$70.00
Bright Pattern Review
Bright Pattern is a great call center SaaS software to recommend for your company or business. PROS:
- #1 Quality Assurance: Ensure consistency and quality across ALL interactions with built-in, AI-powered omnichannel QA capabilities.
CONS:
- Not always the cheapest option
Jive Voice is a Call Center Software. Price : $20 (free trial available). Review Jive Voice : Overview & Pricing
★★★★★
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$19.00
Jive Voice Review
Jive Voice is an excellent call center SaaS software to trust for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
CloudTalk is a Call Center Software. Price : $30 (free trial available). Review CloudTalk : Overview & Pricing
★★★★★
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$30.00
CloudTalk Review
CloudTalk is an excellent call center SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Category Leader
ChaseData CCaaS is a Call Center Software. Price : $89 (free trial available). Review ChaseData CCaaS : Overview & Pricing
★★★★★
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$89.00
ChaseData CCaaS Review
ChaseData CCaaS is a great call center SaaS software to advise for your company or business. PROS:
- ChaseData's call center solution supports multiple dialing modes to choose from, including predictive dialing, progressive dialing, and preview dialing all managed in one software.
CONS:
- Custom integrations can come at a price
Recommended
CallTools is a Call Center Software. Review CallTools : Overview & Pricing
★★★★★
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CallTools Review
CallTools is a great call center SaaS software to recommend for your company or business. PROS:
- CallTools Predictive Outbound Dialer is capable of handling even the largest sales floor with unlimited dialing capacity and list size.
CONS:
- Not always the cheapest option
Popular
ZIWO is a Call Center Software. Price : $40 (free trial available). Review ZIWO : Overview & Pricing
★★★★★
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$40.00
ZIWO Review
ZIWO is a great call center SaaS software to recommend for your company or business. PROS:
- API-based out-of-the-box CRM plugins for Salesforce, Zendesk, Freshdesk, Freshsales, MS Dynamics 365, Zapier and ZOHO
CONS:
- Not always the cheapest option
SharpenCX is a Call Center Software. Price : $5. Review SharpenCX : Overview & Pricing
★★★★★
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$5.00
SharpenCX Review
SharpenCX is an excellent call center SaaS software to recommend for your company or business. PROS:
- Help customers use modern omnichannel
CONS:
- Custom integrations can come at a price
Twilio Flex is a Call Center Software. Price : $1 (free trial available). Review Twilio Flex : Overview & Pricing
★★★★★
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$1.00
Twilio Flex Review
Twilio Flex is an excellent call center SaaS software to advise for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Connect First is a Call Center Software (free trial available). Review Connect First : Overview & Pricing
★★★★★
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Connect First Review
Connect First is an excellent call center SaaS software to know for your company or business. PROS:
- Our software is not a collection of functions
CONS:
- Not always the cheapest option
Category Leader
Dialer360 is a Call Center Software. Price : $35 (free trial available). Review Dialer360 : Overview & Pricing
★★★★★
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$35.00
Dialer360 Review
Dialer360 is a great call center SaaS software to advise for your company or business. PROS:
- As a cloud-based solution, Dialer360 offers users the ability to connect from anywhere through any Internet-connected device.
CONS:
- Not always the cheapest option
Ytel is a Call Center Software. Price : $100 (free trial available). Review Ytel : Overview & Pricing
★★★★★
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$100.00
Ytel Review
Ytel is a very popular call center SaaS software to advise for your company or business. PROS:
- Depending on the customer's business model, Ytel Contact Center is designed to meet the requirements of multi-site contact centers as well as traditional contact centers.
CONS:
- Not always the cheapest option
Popular
XCALLY is a Call Center Software (free trial available). Review XCALLY : Overview & Pricing
★★★★★
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XCALLY Review
XCALLY is a great call center SaaS software to recommend for your company or business. PROS:
- XCALLY offers a real-time asynchronous web architecture with real-time dashboards to monitor the performance of each agent.
CONS:
- Not always the cheapest option
Aspect Unified IP is a Call Center Software. Review Aspect Unified IP : Overview & Pricing
★★★★★
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Aspect Unified IP Review
Aspect Unified IP is an excellent call center SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Ameyo Review
Ameyo is an excellent call center SaaS software to know for your company or business. PROS:
- Ameyo's call center software technology offers a complete call management solution that includes features such as predictive dialer, ACD, IVR system, voice recorder, CRM integration and reporting dashboard.
CONS:
- Not always the cheapest option
Category Leader
HoduCC is a Call Center Software. Price : $400 (free trial available). Review HoduCC : Overview & Pricing
★★★★★
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$400.00
HoduCC Review
HoduCC is a great call center SaaS software to recommend for your company or business. PROS:
- predictive Marker,
CONS:
- Not always the cheapest option
Category Leader
DialMyCalls is a Call Center Software. Price : $7 (free trial available). Review DialMyCalls : Overview & Pricing
★★★★★
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$7.00
DialMyCalls Review
DialMyCalls is a great call center SaaS software to advise for your company or business. PROS:
- Try it completely free - now
CONS:
- Custom integrations can come at a price
Why use Call Center Software ?
What are the key features and benefits of Call Center Software ?
- Automatic call distribution
- Interactive voice response
- Computer telephony integration
- Automatic dialers
- Organize and prioritize service tickets
- Expert directory
- Subscription-based notifications
- ITSM collaboration and documentation
- Ticket creation and submission
- Reply to ticket
What are the Cons of Call Center Software ?
- Data hosting: not necessarily stored in your country (server abroad)
- Installation & Maintenance: it is preferable to call on an IT integrator
- Technical support: it is preferable to train employees when changing software packages
- Security & Confidentiality: you must trust the publisher of the solution
- Price: multiplying subscription software can be costly for the company
Best Call Center Software: Reviews Pricing Comparison Alternatives