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Contact Cloud : Reviews, Pricing, Features & Alternatives
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Contact Cloud is a Call Center Software. Price : $99 (free trial available). Review Contact Cloud : Overview & Pricing

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Contact Cloud Overview : Features, Pricing, Reviews & Alternatives

Contact Cloud is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.

Contact Cloud is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Call Center, Softphone, Call Tracking, Cloud Communication Platform …

Contact Cloud price starts from $ 99 per user and per month (free trial available).

Contact Cloud is an omnichannel call center solution designed to help businesses capture leads, track calls, send or receive text messages, manage web forms, and streamline Unified Communications as a Service (UCaaS) operations. Supervisors can route interactions based on agent availability, queues, or location, and analyze calls from email campaigns, printed materials, landing pages, TV commercials, and emails from other sources.

What is Contact Cloud ?

Contact Cloud is an omnichannel call center solution designed to help businesses capture leads, track calls, send or receive text messages, manage web forms, and streamline Unified Communications as a Service (UCaaS) operations. Supervisors can route interactions based on agent availability, queues, or location, and analyze calls from email campaigns, printed materials, landing pages, TV commercials, and emails from other sources.

Contact Cloud Review

Contact Cloud Review : Pros & Cons

Pros & Cons

When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.

One such familiar name in this arena is Contact Cloud, and as you may have guessed from the title, this review will tell you more about Contact Cloud’s pros and cons.

Weighing the pros & cons is essential before selecting this tool for your business and your team.

Contact Cloud Pros : Key Benefits

– SaaS platform

– Scalability and integration

– Frequent releases / updates

– High Compatibility

Contact Cloud Cons

– Con : Custom integrations can come at a price.

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Contact Cloud Features

Here is the list of the main features of this computer software :

– 2-Way Messaging
– Automated Responses
– Automatic Call Distribution
– Blended Call Center
– Call Center Integration
– Call Logging
– Call Monitoring
– Call Recording
– Call Routing
– Call Scripting
– Call Tracking Metrics
– Call Transcription
– Caller ID
– Caller Profiles
– Computer Telephony Integration
– Contact Management
– Conversion Tracking
– IVR / Voice Recognition
– Inbound Call Center
– Keyword Tracking

Main function & Pro Features

– Live Chat
– Manual Dialer
– Mass Texting
– Message Personalization
– Mobile Coupons
– Mobile Keywords
– Outbound Call Center
– Progressive Dialer
– Queue Management
– Real-Time Chat
– Reporting/Analytics
– Scheduled Messaging
– Shortcodes

Contact Cloud Integrations

Contact Cloud integrates with more than 7 applications & plugins like Google Analytics, Mailchimp and Slack (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !

It also provides a powerful API toolkit that allows developers to build web services and exchange data.

Top 20 Contact Cloud integrations

– Slack
– Mailchimp
– Google Analytics
– Zoho CRM
– Google Ads
– Snapchat
– Helpjuice

Contact Cloud Pricing

The Contact Cloud pricing plan starts from $ 99,00 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …

Contact Cloud offers several pricing plans :

– Free Trial : $ 99,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –

Free Trial Start Professional Enterprise Premium
$0 Price on demand Price on demand Price on demand Price on demand
Per month Per month Per month Per month Per month
Per user Per user Per user Per user Per user


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Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.

Sign up for a trial and start using it right away !

Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.

Screenshot of the Vendor Pricing Page :

Software Pricing Plan

Software Pricing Plans

Pricing Details

Pricing Model : Subscription
Free trial : Available
Free plan : No information
Freemium : No information
Starting price : $ 99,00
Entry-level set up fee : No setup fee

The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.

Deployment & Setup

Contact Cloud is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).

contact-cloud is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.

It supports desktop operating systems (like Windows …).

Technical Details & Specifications

Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information

Supported languages

This application software supports the following languages : English …

Support & Training

Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : …

Hotline : Yes

Training options : …

Industry & Customers

Who use Contact Cloud ?

This software package is tailored to business needs : Medium Company, Large Companys, SME …

This web-based application is recommended for trades : Professional …

This cloud software is used in the sectors : Services …

Customer References

Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …

Awards & Recognitions

No information .


This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Startup …)

Contact Cloud Screenshots & Images : UI, dashboard …

Contact Cloud Review

Contact Cloud Business Software Pricing

Contact Cloud Features

Contact Cloud Features & Overview

Contact Cloud Screenshot

Contact Cloud Screenshot


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Contact Cloud Reviews

Here is our opinion on Contact Cloud : this is a great call center software to recommend .

Contact Cloud User Reviews & Ratings

Online and customer reviews of Contact Cloud software are quite plentiful and overall very positive :

Overall rating : 5/5

Value for money : 4,9/5
Functionality : 4,7/5
Usefulness : 4,9/5
Ease of use : 4,9/5

User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%

Popularity on social networks :

Your Customer Review on Contact Cloud

What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …

Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Contact Cloud ? What is your likelihood to renew ?

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Why use a Call Center Software ?

Sales outsourcing software is commercial software suitable for managing sales providers.

Main functions are : Business management

Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.

Call Center Software Review

Call Center Software Review

Company details

Developed by CONTACT CLOUD, Inc.
HQ location : USA
Founded :
Total revenue :

Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication

Tags : …
Website :

About This Article

This page was composed and published by SaaS-Alternatives.

The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.

Our opinion on Contact Cloud is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.

Contact Cloud Alternatives

If you’re understanding the drawbacks and you’re looking for a Contact Cloud alternative, there are more than 5 competitors listed on SaaS-Alternatives !

If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.


Top 10 Alternatives & Competitors to Contact Cloud

– CloudTalk
– CloudCall
– CallTrackingMetrics
– Bitrix24
– Squaretalk

You can also take a look at other business apps, like our Cortado MDM review and our Craftly.AI review.

Comparison with Similar Software & Contenders

Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to Contact Cloud when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !

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10Expert Score
Contact Cloud Review
Contact Cloud is a great call center SaaS software to recommend for your company or business.
Ease of use
Customer support
Value for money
  • SaaS platform
  • Custom integrations can come at a price
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