Conversocial
Conversocial : Reviews, Pricing, Features & Alternatives
Conversocial is a Mobile Support Software. Review Conversocial : Overview & Pricing
Conversocial Overview : Features, Pricing, Reviews & Alternatives
Conversocial is a Mobile Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Conversocial is listed as a Mobile Support Software and Customer Service & Support Software for companies and is used for Social CRM & Social Monitoring Tools …
Conversocial prices are available on demand .
Conversocial is Digital Care’s platform for social messaging, creating a clear digital path for brand and consumer engagement.
Improve customer engagement with social messaging
Conversocial is Digital Care’s platform for social messaging, creating a clear digital path for brand and consumer engagement.
What is Conversocial ?
Conversocial is private messaging software that enables businesses to deliver exceptional conversation experiences to their customers through a private messaging channel. The software helps users prioritize, track, and initiate problem resolution using robust case management capabilities. It also enables businesses to make conversations more fruitful by effectively unifying public and private message threads. Conversocial automates customer interactions and seamlessly directs them to the best solution. In this way, it facilitates real-time monitoring and rapid resolution of generated problems. In addition, Conversocial also helps companies get an accurate result of their customer relationships and make better decisions to improve the overall experience. The software even comes equipped with a full set of useful features for evaluating NPS, CSAT, and sentiment conversion rates in social media threads on Messenger and Twitter. Conversocial offers the best customer care by incorporating social care data into the organization’s existing CRM.
Conversocial is a customer engagement platform for today’s always-on social and mobile customer. By offering a unified approach to a new generation of customer interaction, Conversocial enables hundreds of global brands to ensure they support instant resolution, at scale, to build long-lasting, profitable relationships.
Conversocial is a cloud-based social customer service solution capable of enabling customer engagement on social messaging channels like Messenger, Facebook, Twitter, WhatsApp, Instagram, WeChat, YouTube and more with security and control. It is suitable for a wide range of industries, including travel, hospitality, retail, banking, telecommunications, utilities, and healthcare.
Conversocial provides a Conversational Selling System (ACD), which provides customer service through the distribution of conversations between agents. It offers a real-time tracking and reporting module, providing insights into customer feedback and team performance. The software also provides prioritization and a unified inbox for sorting and filtering social media data.
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We help turn customer service into customer loyalty by making it easy for customers to get help through social and mobile channels. Today’s consumers no longer just need resolution, but meaningful conversations across the most demanding digital channels.
Conversocial applies the disciplines of contact center efficiency with the unique dynamics of social customer engagement. We constantly innovate to help our clients turn chaotic and unstructured signals into organized and meaningful channels. Conversocial Customers Sprint, Hertz, Google, Air New Zealand, Audi, Hyatt, Alaska, Travelex Conversocial Video
A leading provider of cloud-based social customer service solutions. We help companies serve their social customers. #SocialFirst
Conversocial is a web-based software solution capable of providing customer service on social networking sites, such as Facebook and Twitter, with security and control. It is suitable for a wide range of industries, including retail, banking, telecommunications, utilities, and healthcare.
Conversocial is a web-based software solution capable of providing customer service on social networking sites, such as Facebook and Twitter, with security and control. It is suitable for a wide range of industries, including retail, banking, telecommunications, utilities, and healthcare.
The software is equipped to automatically assign support requests based on agent specialization, triggers, or topics, facilitates collaborative resolution tactics, and is built with a robust case management system. In addition, the platform measures time to resolution and the resulting impact on CSAT and sentiment, provides users with multi-channel insights from across the enterprise, and enables them to manage SLAs, workload distribution, and volume spikes across dashboards in real time.
Conversocial enables brands to provide seamless customer service through social messaging channels. As a strategic partner since day one, we have a proven track record of transforming platforms, processes, and people to help our partners navigate the necessary complexities of digital customer service.
Conversocial Review : Pros & Cons
Pros & Cons
When it comes to finding the right Mobile Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Conversocial, and as you may have guessed from the title, this review will tell you more about Conversocial’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Conversocial Pros : Key Benefits
– Public and private messages are automatically linked to ensure that the full context of the conversation is preserved.
– Real-time dashboards give users insight into workload distribution, service level agreements, and potential volume spikes, and customizable reports provide cross-channel insights.
– Conversations can be automatically assigned to agents, based on their topic, triggers, and specializations, and when new messages are received, conversations are returned to the agent who originally replied.
– Integration with CRM systems allows users to access customer interaction histories and provide more personalized service.
– Indirect mentions can be identified on Instagram and Twitter, providing opportunities to proactively resolve customer issues, and integration with forums and listening platforms allows businesses to engage with their customers and the community.
Conversocial Cons
– Con : Not always the cheapest option : Mobile Support Software average cost is $ 177,67 .
– Con : Custom integrations can come at a price.
Conversocial Features
Here is the list of the main features of this computer software :
– Reporting – Reports
– Dashboards
– Tracking – Tracking
– Automation of actions
– Workflow
– Offline Messaging – Offline Mode
– Instant messaging – chat
– CRM
– Personalization
– @mentions
– API
– Access Controls/Permissions
– Activity Dashboard
– Assignment Management
– CRM
– Calendar Management
– Chat/Messaging
– Collaboration Tools
– Communication Management
– Customer Segmentation
Main function & Pro Features
– Reporting – Reports
– Dashboards
– Tracking – Tracking
– Automation of actions
– Workflow
– Offline Messaging – Offline Mode
– Instant messaging – chat
– CRM
– Personalization
– @mentions
– API
– Access Controls/Permissions
– Activity Dashboard
– Assignment Management
– CRM
– Calendar Management
– Chat/Messaging
– Collaboration Tools
– Communication Management
– Customer Segmentation
Conversocial Integrations
Conversocial integrates with more than 3 applications & plugins like Facebook (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Conversocial integrations
Conversocial Pricing
The Conversocial pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Conversocial offers several pricing plans :
– Conversocial : Price on demand
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Conversocial | Start | Professional | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No free plan
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Conversocial is a cloud-based Mobile Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
conversocial is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, Knowledge Base, Phone Support, Online Support …
Hotline : +1 (646) 375 2492
Training options : Documentation, In Person, Live Online …
Industry & Customers
Who use Conversocial ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like United Kingdom …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Retail business, Software, Marketing and Advertising …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Google, Tesco, Audi, Zalando, Volkswagen, Saintbury’S, Justeat …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Shop Manager …)
Conversocial Screenshots & Images : UI, dashboard …
Conversocial Business Software Pricing
Conversocial Features & Overview
Conversocial Screenshot
Conversocial Screenshot
Videos
Video #1
Video #2
Conversocial Reviews
Here is our opinion on Conversocial : this is an excellent mobile support software to trust .
Conversocial User Reviews & Ratings
Online and customer reviews of Conversocial software are quite plentiful and overall very positive :
Overall rating : 4,7/5
Value for money : 4,2/5
Functionality : 4/5
Usefulness : 4,2/5
Ease of use : 4,2/5
User rating Excellent : 70%
User rating Very Good : 26%
User rating Average : 1%
User rating Poor : 1%
User rating Terrible : 1%
Popularity on social networks : 18854 followers on Twitter
Your Customer Review on Conversocial
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Conversocial ? What is your likelihood to renew ?
FAQs
Why use a Mobile Support Software ?
Mobile customer support software helps manage after-sales service and customer questions and issues via smartphone / mobile app.
According to various sources, most used business software are : BoldChat (market share : 1,30%), Free Call (0,40%), Conversocial (0,10%), Helpshift (0,10%), KANA Enterprise (0,10%)
Main functions are : Create new tickets on the fly, Notifications notify agents of updates to tickets assigned to them., Get to the right ticket immediately using email search and deep linking., Filter the queue with views and swipe the screen to easily move to the next ticket., Conversion measurement, Integration with forums, platforms
Main characteristics are : customer support, software as a service, customer feedback, customer relationship manager, customer service, customer feedback, software as a service, conversion measurement, forum integration, case resolution management, customizable reports, tables real-time dashboard, mobile app support, customer feedback, customer support, customer feedback, business messaging, chat customers, communications, facebook messaging, live chat, live chat app, voice chat, voip calls, business chat, business messaging, social media and communications, free call, free call, phone
Mobile Support Software Average Price : from $ 49,00 to $ 299,00 with an average price of $ 177,67 . We have identified more than 16 competitors on the market.
Mobile Support Software Review
Company details
Developed by CONVERSOCIAL, Inc. (@conversocial on Twitter)
HQ location : USA
Founded in 2009 by Josh March
Total revenue : $9960000
Fundings : 11M€
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Mobile Support Software
Schema : SoftwareApplication > BusinessApplication
Tags : customer support | software as a service | customer feedback | customer relationship manager | customer service | customer feedback | software as a service | Conversion measurement | integration with forums | case resolution management …
Website : visit conversocial.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Conversocial is independent in order to highlight the strengths and weaknesses of this Mobile Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Conversocial Alternatives
If you’re understanding the drawbacks and you’re looking for a Conversocial alternative, there are more than 17 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Conversocial Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| CONVERSOCIAL | $ | Per month / user | No |
| IFTTT | $3 | Per month / user | No |
| ONLINE CHECK WRITER | $1 | Per month / user | Yes |
| SUPERMETRICS | $19 | Per month / user | Yes |
| DRAG | $8 | Per month / user | No |
| LOKALISE | $120 | Per month / user | Yes |
| ONESAAS | $ | Per month / user | No |
| ECANVASSER | $ | Per month / user | No |
| MYPOS | $ | Per month / user | No |
| VOICEA | $7,99 | Per month / user | No |
Top 10 Alternatives & Competitors to Conversocial
– Bitrix24
– Zendesk
– Zoho CRM
– Zoho Desk
– Freshdesk
– Conversocial
– BoldChat
– Helpshift
– LivePerson
– KANA Express
You can also take a look at other business apps, like our Gainsight PX review and our MoneyPenny review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Mobile Support Software compare to Conversocial when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
