Crisp
Crisp : Reviews, Pricing, Features & Alternatives
$25.00
Crisp is a Live Chat Software. Price : $25 (free trial available). Review Crisp : Overview & Pricing
Crisp Overview : Features, Pricing, Reviews & Alternatives
Crisp is a Live Chat Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Crisp is listed as a Live Chat Software and Collaboration Software for companies and is used for Help Desk, Remote Work, Live Chat, Conversational Marketing Platform …
Crisp price starts from $ 25 per user and per month (free trial available).
Crisp is an online chat tool for customer support.
Chat with your visitors with a personal touch
Crisp is a customer engagement platform that offers businesses the opportunity to improve their customer relationship through a wide range of features.
What is Crisp ?
Live chat software integrated with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while chatting, making it even more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen, helping them close deals and resolve issues much faster. Its customer intelligence platform allows you to keep information about your prospects, including their conversation, in one place. With Crisp, your agents can even talk to your visitors via video calls. Crisp’s basic plan is always free, however you can always upgrade to their paid versions if you want to upgrade.
Crisp is an all-in-one multi-channel customer platform to engage with customers and improve customer satisfaction. From sales to customer service, Crisp helps simplify workflow. Users can add teammates to support chat and email, all from a single user interface.
Thanks to all these functionalities, companies can improve their relational experience with their customers and automate many repetitive tasks to allow operators to give the best of themselves: advising and creating a human relationship.
We are a technology team that develops software to support the global food industry. The Crisp Platform supports information flows within and between companies in the food value chain, allowing industry players to focus on their own specific tools and systems. We believe that modern technology and open, transparent information can build trust, reduce waste, improve profitability, and ultimately feed the world. Crisp is a remote-first business, and we empower our employees to solve the challenges of the global food industry while living and working where they feel most comfortable. We believe in transparency, diversity, merit, and foster a culture of responsibility, personal impact, and professional growth.
Suppose you get a steady stream of hundreds of users: things get out of control; so we’ll notify you of users who need help based on the browsing data we have on them and some probabilistic models)
– Simple triggers (provide conditions to trigger an open chat box, with a user interface of simple setup)
– Crisp in: app chat extension for iOS/Android apps (native extension, replicating Crisp web client experience of visitors; it’s all about unification) Let’s say you get a constant stream of hundreds from users: things get out of control; so we’ll notify you of users who need help based on the browsing data we have on them and some probabilistic models)
– Simple triggers (provide conditions to trigger an open chat box, with a user interface of simple setup)
– Crisp in: app chat extension for iOS/Android apps (native extension, replication of visitors Crisp web client experience: it’s all about unification)
Engage with website visitors, integrate your favorite tools, and deliver an exceptional customer experience.
Engage with website visitors, integrate your favorite tools, and deliver an exceptional customer experience.
Crisp is an online chat tool for customer support.
Crisp is a solution that automates customer relationships on your website. Customizable live chat software can send automated messages to your visitors, based on their behavior, or start a conversation to relay information to them. Live chat offers many features: file sharing, connection to social networks, audio/video call system… A knowledge base can also be integrated to redirect customers to help articles in case of problems. Other practical options are available: LiveTranslate, which allows you to translate a conversation in real time and respond to a foreign customer in your native language, or MagicBrowse, to take control of the screen of a screen to solve a problem. A solution integrated in the tool allows you to carry out marketing automation campaigns to communicate. The messages sent can be personalized and distributed by email or chat. It is also possible to carry out a precise segmentation, on a particular country or profiles that have visited a certain page. On the administration side, a public status page can be set up to allow customers to check if systems are working. The tool keeps track of errors and warns users in the event of a breakdown. Crisp is a very complete service aimed at all professionals who wish to manage their site’s customer relationship in a simple and practical way.
Crisp Review : Pros & Cons
Pros & Cons
When it comes to finding the right Live Chat tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Crisp, and as you may have guessed from the title, this review will tell you more about Crisp’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Crisp Pros : Key Benefits
– From the Crisp dashboard, your teams can respond to all your customer requests by centralizing Live Chat, emails, Facebook Messenger, Twitter, Line and Telegram, as well as SMS.
– Shared inbox
– Crisp Analytics allows you to understand how your customer support experience is going through dedicated tabs that focus on messages, contacts, ratings, help desk and status page.
– Multi-channel customer service
– From Crisp, you can offer 24/7 customer support using the Crisp Chatbot. Create powerful scenarios for your live chat, Twitter DM, Facebook Messenger, SMS or Telegram.
– Crisp eliminates time zones, allowing businesses to continue generating leads even when equipment is unavailable. With Crisp, you put lead generation on autopilot.
– chatbot
– Crisp offers a marketing automation solution that allows you to automatically retarget customers and prospects. Also, you can personalize messages with data in Crisp.
– Crisp helps reduce the number of customer support requests by implementing a help desk that allows users to find the answers to their questions on their own.
– live chat
Crisp Cons
– Con : Custom integrations can come at a price.
Crisp Features
Here is the list of the main features of this computer software :
– Reporting – Reports
– Detailed statistics
– Tracking – Tracking
– Proactive discussion
– Offline Messaging – Offline Mode
– Instant messaging – chat
– Messaging can be integrated into a website
– Canned responses – pre-recorded
– Transfer between operators
– Management of a website
– Visit statistics
– Visitor statistics
– Screen recording – screenshot
– CRM
– Customer profile management
– Visitor management
– Personalization
– Authentication
– Data encryption
– User navigation control
Main function & Pro Features
– Reporting – Reports
– Detailed statistics
– Tracking – Tracking
– Proactive discussion
– Offline Messaging – Offline Mode
– Instant messaging – chat
– Messaging can be integrated into a website
– Canned responses – pre-recorded
– Transfer between operators
– Management of a website
– Visit statistics
– Visitor statistics
– Screen recording – screenshot
– CRM
– Customer profile management
– Visitor management
– Personalization
– Authentication
– Data encryption
– User navigation control
Crisp Integrations
Crisp integrates with more than 63 applications & plugins like SITE123, Contractbook and CallTrackingMetrics (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Crisp integrations
– Slack
– WordPress
– Mailchimp
– Telegram
– Shopify
– HubSpot CRM
– Zoho CRM
– Rippling
– Zapier
– Pipedrive
– Zendesk
– ActiveCampaign
– Facebook for Business
– Twitter
– Cloudflare
– Joomla
– Better Proposals
– Salesforce Platform
– PrestaShop
– Document360
Crisp Pricing
The Crisp pricing plan starts from $ 25 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Crisp offers several pricing plans :
– Basic : $ 0,00 per user / per month
– Pro : $ 25,00 per user / per month
– Unlimited : $ 95,00 per user / per month
– Enterprise : –
– Premium : –
| Basic | Pro | Unlimited | Enterprise | Premium |
| $0,00 | $25,00 | $95,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Crisp Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 25,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Crisp is a cloud-based Live Chat platform : its infrastructure is hosted in Europe (probably on AWS, Microsoft Azure or Google Cloud Platform).
crisp is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Chinese, Spanish, French, Japanese, Portuguese, Russian, German, Finnish …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, Live Online, Videos, Webinars …
Industry & Customers
Who use Crisp ?
This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like France, India, United Kingdom …
This web-based application is recommended for trades : Purchasing, Administrative, PR, Accounting …
This cloud software is used in the sectors : Information Technology and Services, Software, Internet …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Airfrance, Mailjet, Rakuten, Agrisync, Graston Technique, Promact Infotech Pvt Ltd, Noxent …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Help Desk software, and Highly Rated Live Chat software .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Large Company …)
Crisp Screenshots & Images : UI, dashboard …
Crisp Business Software Pricing
Crisp Features & Overview
Crisp Screenshot
Crisp Screenshot
Videos
Video #1
Video #2
Crisp Reviews
Here is our opinion on Crisp : this is an excellent live chat software to know .
Crisp User Reviews & Ratings
Online and customer reviews of Crisp software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,5/5
Functionality : 4,3/5
Usefulness : 4,5/5
Ease of use : 4,5/5
User rating Excellent : 74%
User rating Very Good : 13%
User rating Average : 3%
User rating Poor : 3%
User rating Terrible : 8%
Chat with your customers for free
Popularity on social networks : 811 followers on LinkedIn
Your Customer Review on Crisp
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Crisp ? What is your likelihood to renew ?
FAQs
Why use a Live Chat Software ?
Instant messaging software (live chat) helps create a communication channel that allows customers and businesses to converse in real time directly on a business’s website. It usually appears as a small box or window on the page. Instant messaging software (live chat) makes it possible to chat online, between employees, or between employees and customers.
According to various sources, most used business software are : Drift (market share : 3,70%), Smartsupp (2,20%), Provide Support (1,00%), Crisp (0,90%), Clickdesk (0,80%), Kayako (0,60%), HipChat (0,60%), LiveHelpNow (0,50%), Userlike (0,40%), Bontact (0,40%), ManageEngine ServiceDesk Plus (0,30%), Heybubble (0,10%), MangoApps (0,10%), Userecho (0,10%), Mattermost (0,10%)
Main functions are : Ticketing, File sharing, Co-browsing, Surveys and comments, Transcripts by email, Mobile support
Main characteristics are : Messaging Chat, asterisk, business sms, call forwarding, call recording, call tracking, communications, conferencing, dedicated phone number, messaging, ivr, developer tools, sms automation, sms api, sms alerts, sip, send sms, receive sms online, pbx, sdk messaging, api, Operator, Services, Telecommunications, Telecommunications, Btob, Api, Call, Toolbox, Sms
Live Chat Software Average Price : from $ 2,00 to $ 95,00 with an average price of $ 31,24 . We have identified more than 238 competitors on the market.
Live Chat Software Review
Company details
Developed by CRISP, Inc. (@crisp_im on Twitter)
HQ location : USA
Founded in 2016 by Are Traashdahl
Total revenue : $4.9M
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Collaboration Software > Live Chat Software
Schema : SoftwareApplication > BusinessApplication
Tags : Messaging Chat | cat | customer | chat box | live chat | communications | e-mail | entrepreneur | built-in chat | database …
Website : visit gocrisp.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Crisp is independent in order to highlight the strengths and weaknesses of this Live Chat Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Crisp Alternatives
If you’re understanding the drawbacks and you’re looking for a Crisp alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Crisp Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| CRISP | $25 | Per month / user | Yes |
| CRUMBLE | $ | Per month / user | No |
| INTERCOM | $59 | Per month / user | No |
| PICNIC | $9,99 | Per month / user | No |
| TAWK.TO | $ | Per month / user | No |
| LIVECHAT | $16 | Per month / user | Yes |
| JIVOCHAT | $13 | Per month / user | Yes |
| OLARK | $ | Per month / user | Yes |
| SMARTSUPP | $10 | Per month / user | No |
| FRESHDESK MESSAGING (FORMERLY FRESHCHAT) | $999 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Crisp
– Zendesk
– Intercom
– Userlike
– Zoho SalesIQ
– Pure Chat
– Bazaarvoice
– Beamer
– Pushnami
– Planhat
– PushAlert
Free Alternatives to Crisp
– tawk.to
– JivoChat
– Smartsupp
SaaS alternatives
Intercom : Intercom is a customer communication platform with a suite of integrated products for each team, including sales, marketing, products, and support. Have targeted communication with customers on your website, in apps, and via email.
Shields.io : Concise and readable status badges for third-party codebase services.
Drift : Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real time, from anywhere.
tawk.to : It is a live chat messaging and support application that focuses on successful communication between businesses and their customers.
LiveChat : LiveChat provides a live chat application with web analytics and support features, allowing online businesses to communicate with visitors in real time.
You can also take a look at other business apps, like our Comm100 Live Chat review and our MediaValet review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Collaboration Software to find out which one is right for your needs. Discover how these Live Chat Software compare to Crisp when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
