Deskero
Deskero : Reviews, Pricing, Features & Alternatives
$4.00
Deskero is a Live Chat Software. Price : $4 (free trial available). Review Deskero : Overview & Pricing
Deskero Overview : Features, Pricing, Reviews & Alternatives
Deskero is a Live Chat Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Deskero is listed as a Live Chat Software and Collaboration Software for companies and is used for Customer Service, Help Desk, Knowledge Base, Help Desk, Live Chat …
Deskero price starts from $ 4 per user and per month (free trial available).
Robust help desk software with multi-channel support
customer service management software
What is Deskero ?
Deskero help desk software helps resolve tickets faster, more consistently, and more accurately. You can assign rules to route multiple SLAs to their respective workflows. The software allows users to contact customers using multiple channels as per their choice and requirements like phone, chat, email, social media etc. The software shows the status of the ticket and also who manages it to avoid duplication of services. Deskero comes with a knowledge base feature that makes it easy to compile customer queries and structure them into retrievable FAQs. With the escalation feature, you can escalate difficult tickets to internal experts. Other necessary features include the self-service portal and live chat.
Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track performance, and proactively engage customers on social media. It’s a simple yet powerful tool to make customer service easier and faster, offering a wide range of advanced features that can be easily customized for unique workflows and business needs.
Deskero is a social ticketing and customer service platform.
It is a support solution that not only manages your customers’ requests, but goes further and allows you to contact them. Multi-channel support is taken to the next level. Software that is both personal and easy to use.
customer service management software
Customer service with benefits!
Customer service with benefits!
What is Deskero? Deskero is a cloud-based help desk software that provides simple yet effective tools to integrate inquiries or requests from various channels (such as email, social media, chat, and websites) into a single database and bring order and meaning to the chaos of modern customer service. It aims to establish a new type of relationship with customers, interacting and communicating with them in a very innovative and personal way through the simple and intelligent use of social networks. Deskero understands that today’s business companies need to establish an open and constructive dialogue with their customers. By simplifying help desk management that takes full advantage of social media and other channels, the app provides businesses with very simple yet effective tools to make customer support faster, easier and more modern. As with other Deskero reviews, our goal here is to help you evaluate the product before you sign up.
Deskero is a cloud-based software that offers simple yet effective tools to integrate requests from different channels (emails, chats, websites, social media) into a single database and bring order to the chaos of modern customer service. Our goal is to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and easy use of social media and chat. Our goal is to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and easy use of social media and chat.
Deskero Review : Pros & Cons
Pros & Cons
When it comes to finding the right Live Chat tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Deskero, and as you may have guessed from the title, this review will tell you more about Deskero’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Deskero Pros : Key Benefits
– Provide multi-channel support from a single platform
– Provide real-time support to customers with our Live-Chat
– Interact with your social networks easily and quickly
– Customize the look and branding of your help desk
– Collect feedback directly from your website with a widget
– Tailor Deskero to your exact needs using custom fields
Deskero Cons
– Con : Custom integrations can come at a price.
Deskero Features
Here is the list of the main features of this computer software :
– Helpdesk
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Ticket Management
– Activity Dashboard
– Knowledge Base
– Activity Tracking
– Alerts (Escalation)
– Alerts / Escalation
– Community Forums
– Alerts/Notifications
– Social Media Integration
– Appointment Management
– Document Storage
– Auto-Responders
– Surveys & Feedback
– Automated Routing
– Contract (SLA Management)
Main function & Pro Features
– Helpdesk
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Ticket Management
– Activity Dashboard
– Knowledge Base
– Activity Tracking
– Alerts (Escalation)
– Alerts / Escalation
– Community Forums
– Alerts/Notifications
– Social Media Integration
– Appointment Management
– Document Storage
– Auto-Responders
– Surveys & Feedback
– Automated Routing
– Contract (SLA Management)
Deskero Integrations
Deskero integrates with more than 12 applications & plugins like Zapier, WordPress and Gmail (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Deskero integrations
– Gmail
– WordPress
– Zapier
– Facebook for Business
– Twitter
– Adobe Commerce
– Zendesk Sell
– Gmail
– Facebook
– LinkedIn
– Twitter
– WordPress
Deskero Pricing
The Deskero pricing plan starts from $ 4 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Deskero offers several pricing plans :
– Grow : $ 0,00 per user / per month
– Business : $ 4,00 per user / per month
– Premium : $ 12,00 per user / per month
– Enterprise : –
– Premium : –
| Grow | Business | Premium | Enterprise | Premium |
| $0,00 | $4,00 | $12,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Deskero Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : No free plan
Freemium : Freemium
Starting price : $ 4,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Deskero is a cloud-based Live Chat platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
deskero is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad / Mobile Web
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Portuguese, Russian, German …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online …
Industry & Customers
Who use Deskero ?
This software package is tailored to business needs : Public Administration, Non Profit, Entrepreneur …
This web-based application is recommended for trades : Purchasing, Administrative, PR, Accounting …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : WConsulting, AES, Ciel, Alycbur, Eni, Bi Factory, Verso …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Customer Service software, and Most Popular Help Desk software .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Medium Company, Non Profit, Public Administration …)
Deskero Screenshots & Images : UI, dashboard …
Deskero Business Software Pricing
Deskero Features & Overview
Deskero Screenshot
Deskero Screenshot
Videos
Video #1
Deskero Reviews
Here is our opinion on Deskero : this is a great live chat software to recommend .
Deskero User Reviews & Ratings
Online and customer reviews of Deskero software are quite plentiful and overall very positive :
Overall rating : 4,8/5
Value for money : 4,6/5
Functionality : 4,4/5
Usefulness : 4,6/5
Ease of use : 4,6/5
User rating Excellent : 52%
User rating Very Good : 43%
User rating Average : 5%
User rating Poor : 0%
User rating Terrible : 0%
Deskero aims to empower businesses by helping them with the necessary tools to drive effective customer communication.
Popularity on social networks : 2142 followers on LinkedIn
Your Customer Review on Deskero
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Deskero ? What is your likelihood to renew ?
FAQs
Why use a Live Chat Software ?
Instant messaging software (live chat) helps create a communication channel that allows customers and businesses to converse in real time directly on a business’s website. It usually appears as a small box or window on the page. Instant messaging software (live chat) makes it possible to chat online, between employees, or between employees and customers.
According to various sources, most used business software are : Drift (market share : 3,70%), Smartsupp (2,20%), Provide Support (1,00%), Crisp (0,90%), Clickdesk (0,80%), Kayako (0,60%), HipChat (0,60%), LiveHelpNow (0,50%), Userlike (0,40%), Bontact (0,40%), ManageEngine ServiceDesk Plus (0,30%), Heybubble (0,10%), MangoApps (0,10%), Userecho (0,10%), Mattermost (0,10%)
Main functions are : Ticketing, File sharing, Co-browsing, Surveys and comments, Transcripts by email, Mobile support
Main characteristics are : Messaging Chat, asterisk, business sms, call forwarding, call recording, call tracking, communications, conferencing, dedicated phone number, messaging, ivr, developer tools, sms automation, sms api, sms alerts, sip, send sms, receive sms online, pbx, sdk messaging, api, Operator, Services, Telecommunications, Telecommunications, Btob, Api, Call, Toolbox, Sms
Live Chat Software Average Price : from $ 2,00 to $ 95,00 with an average price of $ 31,24 . We have identified more than 238 competitors on the market.
Live Chat Software Review
Company details
Developed by DESKERO, Inc. (@deskerocare on Twitter)
About Deskero: Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social media) into a single database and bring order to the chaos of modern customer service.
HQ location : United Kingdom
Founded in 2012
Total revenue :
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Collaboration Software > Live Chat Software
Schema : SoftwareApplication > BusinessApplication
Tags : customer service | customer support | customizable | customize | support center | social network | ticket office | customer service | customer return | customer relationship manager …
Website : visit deskero.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Deskero is independent in order to highlight the strengths and weaknesses of this Live Chat Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Deskero Alternatives
If you’re understanding the drawbacks and you’re looking for a Deskero alternative, there are more than 60 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Deskero Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| DESKERO | $9 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
| KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Deskero
– Zendesk
– Zoho Desk
– Dynamics 365
– Zoho CRM
– Tidio
– Reve Chat
– Tailai
– Drift
– Olark
– Optimails
Free Alternatives to Deskero
– Zoho Desk
– LiveAgent
– osTicket
SaaS alternatives
Odoo : It is a business management software that includes CRM, eCommerce, billing, accounting, manufacturing, warehouse, project management, and inventory management.
Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.
FreshDesk : Freshdesk is an on-demand customer service software that works across multiple support channels.
UserVoice : UserVoice creates easy-to-use customer engagement tools that help businesses understand and engage with their customers more positively and build lasting relationships with them.
Help Scout : With best-in-class reporting, a built-in knowledge base, 50+ integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers.
You can also take a look at other business apps, like our Arlo review and our Azuga Fleet review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Collaboration Software to find out which one is right for your needs. Discover how these Live Chat Software compare to Deskero when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
