Dixa
Dixa : Reviews, Pricing, Features & Alternatives
$99.00
Dixa is a VoIP – SIP Software. Price : $99 (free trial available). Review Dixa : Overview & Pricing
Dixa Overview : Features, Pricing, Reviews & Alternatives
Dixa is a VoIP – SIP Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Dixa is listed as a VoIP – SIP Software and Business Phone Systems Software for companies and is used for Online Meeting, Call Center, Contact Center, Remote Work …
Dixa price starts from $ 99 per user and per month (free trial available).
State-of-the-art conversational customer service software
What is Dixa ?
Dixa is a customer service tool for companies that aim to provide their customers with a simple, unified and attractive customer service. It works as a holistic end-to-end platform with a call center, contact center, and help desk all integrated into one package. Using an advanced routing system, customer support conversations are intelligently routed to the right agent and the right instance. Users can also easily interact with all organizations and have personal conversations with people at the hub. Dixa helps unify communication across different channels such as email, chat, and phone on one platform. It also comes with a complete integrated call center and phone system that users can run right in their browsers. With real-time chats and messages, users can easily connect with their visitors.
Provider of a customer friendly platform to help customers get what they want. The company’s platform uses telephony, email and chat powered by human and artificial intelligence, enabling personal assistance via phone, email and chat directly from the browser.
Dixa enables your team to provide instant and seamless service via phone, email, chat, and Facebook Messenger from a single screen to build more personal, long-term relationships with your customers. Real-time performance stats, intelligent routing, seamless integrations, automations, customer awareness and more help you prioritize your customers and deliver the best possible service every time. Real-time performance stats, intelligent routing, seamless integrations, automations, customer awareness and more help you prioritize your customers and deliver the best possible service every time.
Next Generation Customer Service Building Software Customer Friendships
What is Dixa? Dixa is a customer service software. It focuses on building a connection between companies and their customers. Now that today’s customers are more demanding, good business management is essential to ensure that the levels of communication and commitment between companies and their customers are always high. This guarantees constant growth and stable cash flow. To help their cause, Dixa unifies customer engagement across multiple platforms, such as email, messaging, phone, and chat, into one platform. By doing so, you can improve the customer and agent experience. It also helps your agents ensure they prioritize and respond to the most important requests first with robust workflows, context-based routing and automation, and intelligent conversational algorithms.
Dixa is the new way to provide personalized and effortless customer service. Our software eliminates the chaos created by the use of disconnected systems and unifies the customer experience across all channels, including email, chat, messaging and phone. Dixa is a conversational customer service platform that unifies phone, email, chat, and messaging apps into one agent-friendly dashboard, eliminating the need for ticketing systems and helping brands strengthen relationships with your customers. Get real-time performance stats, powerful routing capabilities, automation, integrations, and more. Visit our website or book a demo to see how Dixa can improve your agent and customer experience!
Dixa Review : Pros & Cons
Pros & Cons
When it comes to finding the right VoIP – SIP tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Dixa, and as you may have guessed from the title, this review will tell you more about Dixa’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Dixa Pros : Key Benefits
– Dixa replaces tickets with conversations, helping brands grow by creating stronger connections with their customers.
– Drag and drop feed builders allow you to continually customize and adjust how conversations are routed to best suit your business needs.
– Intelligent routing ensures customers are always connected to the best available agent, regardless of the channel the conversation begins on.
– Dixa works well with all systems, allowing you to display all the data you want within the platform.
– All conversations are automatically saved and displayed to agents each time a customer returns, giving agents more context and saving them time and effort.
Dixa Cons
– Con : Not always the cheapest option : VoIP – SIP Software average cost is $ 63 .
– Con : Custom integrations can come at a price.
Dixa Features
Here is the list of the main features of this computer software :
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Surveys & Feedback
– Alerts / Escalation
– Contract (SLA Management)
– Alerts/Notifications
– Self Service Portal
– Auto-Responders
– Community Forums
– Automated Routing
– Social Media Integration
– Automatic Call Distribution
– Customizable Branding
– Blended Call Center
– Known Issue Management
– Call Center Management
– Automated Routing
– Call Logging
Main function & Pro Features
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Surveys & Feedback
– Alerts / Escalation
– Contract (SLA Management)
– Alerts/Notifications
– Self Service Portal
– Auto-Responders
– Community Forums
– Automated Routing
– Social Media Integration
– Automatic Call Distribution
– Customizable Branding
– Blended Call Center
– Known Issue Management
– Call Center Management
– Automated Routing
– Call Logging
Dixa Integrations
Dixa integrates with more than 19 applications & plugins like Pipedrive, Shopify and WhatsApp (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Dixa integrations
– WhatsApp
– Shopify
– Pipedrive
– Facebook for Business
– WooCommerce
– Adobe Commerce
– Podio
– SuperOffice CRM
– elevio
– Dynamics 365 Business Central
– Plecto
– Klaus
– Certainly
– Chattermill
– Stella Connect
– Spryker
– Slack
– WooCommerce
– Salesforce
– Messenger
– Shopify
– WooCommerce
– Agillic
– Zapier
– Pipedrive
– SuperOffice
– Blink
– Blink
– WhatsApp
– Magento
– Podio
– HubSpot
– SalesForce
– Microsoft Dynamics CRM
– Kuando Busylight
– Skype
– Okta
Dixa Pricing
The Dixa pricing plan starts from $ 99 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Dixa offers several pricing plans :
– Starter : $ 99,00 per user / per month
– Advanced : –
– Unlimited : –
– Enterprise : –
– Premium : –
| Starter | Advanced | Unlimited | Enterprise | Premium |
| $99,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Dixa Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : $ 99,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Dixa is a cloud-based VoIP – SIP platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
dixa is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +1 888-910-7555
Training options : Documentation, In Person, Live Online, Videos …
Industry & Customers
Who use Dixa ?
This software package is tailored to business needs : Non Profit, Medium Company, Large Company …
This web-based application is recommended for trades : Administrative …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Startup …)
Dixa Screenshots & Images : UI, dashboard …
Dixa Business Software Pricing
Dixa Features & Overview
Dixa Screenshot
Dixa Screenshot
Videos
Video #1
Dixa Reviews
Here is our opinion on Dixa : this is an excellent voip – sip software to advise .
Dixa User Reviews & Ratings
Online and customer reviews of Dixa software are quite plentiful and overall very positive :
Overall rating : 4,5/5
Value for money : 4,1/5
Functionality : 3,8/5
Usefulness : 4,1/5
Ease of use : 4,1/5
User rating Excellent : 55%
User rating Very Good : 31%
User rating Average : 11%
User rating Poor : 1%
User rating Terrible : 2%
Dixa’s main advantages are better customer engagement, better accessibility, personalized customer service and an optimized communication channel.
Popularity on social networks : 10761 followers on LinkedIn
Your Customer Review on Dixa
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Dixa ? What is your likelihood to renew ?
FAQs
Why use a VoIP – SIP Software ?
Voip software (SIP) transmits voice via the VOIP protocol during telephone calls. VOIP software (Voice over Internet Protocol / Voice over IP) uses the Internet for telephone calls.
According to various sources, most used business software are : Windstream (market share : 9,10%), RingCentral (4,20%), Mitel (2,90%), Aastra MX-One (1,90%), Switchvox (0,60%), Kamailio (0,50%), Dialpad (0,40%), Google Voice (0,30%), BroadWorks (0,30%), MegaPath (0,10%), NEC Univerge 3C (0,10%), Fuze (0,10%)
Main functions are : Auto Dial
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
VoIP – SIP Software Average Price : from $ 19,99 to $ 129,00 with an average price of $ 63,00 . We have identified more than 252 competitors on the market.
VoIP – SIP Software Review
Company details
Developed by DIXA, Inc. (@DixaApp on Twitter)
HQ location : Denmark
Founded in 2015 by Mads Fosselius
Total revenue : $16.0M
Fundings : $157.9M
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > VoIP – SIP Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit dixa.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Dixa is independent in order to highlight the strengths and weaknesses of this VoIP – SIP Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Dixa Alternatives
If you’re understanding the drawbacks and you’re looking for a Dixa alternative, there are more than 48 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Dixa Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| DIXA | $ | Per month / user | No |
| INTERCOM | $59 | Per month / user | No |
| FRESHDESK | $15 | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Dixa
– Zendesk
– NICE CXone
– Freshdesk
– Bitrix24
– Genesys Cloud CX
– Ovh Standard Pc
– Vonage Business
– Zoiper
– Ottspott
– Discord
Free Alternatives to Dixa
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our Spott review and our SproutVideo review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these VoIP – SIP Software compare to Dixa when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
