Drift
Drift : Reviews, Pricing, Features & Alternatives
$50.00
Drift is a Live Chat Software. Price : $50 (free trial available). Review Drift : Overview & Pricing
Drift Overview : Features, Pricing, Reviews & Alternatives
Drift is a Live Chat Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Drift is listed as a Live Chat Software and Collaboration Software for companies and is used for Online CRM, Mobile Marketing, Live Chat, Lead Capture …
Drift price starts from $ 50 per user and per month (free trial available).
Drift helps subscription companies support, attract and retain their customers.
Interact with your customers in real time and increase your income
A messaging app that helps you grow your business.
What is Drift ?
Drift is a revenue acceleration platform that helps businesses improve their revenue, sales, and productivity levels. Organizations can also deliver personalized experiences to individual customers by bringing their marketing teams together. In this way, they improve the reach of your brand and also shorten the sales cycle. Over 50,000 companies around the world use Drift to generate qualified projects in real time. Brands can connect with their shoppers via voice, chat, video, and email to accelerate revenue. Additionally, the onboarding features offered by Drift help brands engage their website visitors in real time, delivering personalized experiences accordingly. The timely notification offered by the platform helps organizations engage with their target accounts and not miss a thing. Lately,
Drift has proven results in delivering an enhanced shopping experience for potential customers, lead generation, and driving the sales cycle. Sellers can have seamless chat or email conversations with existing customers and pre-qualified leads. Thanks to its mobile applications, it is suitable for teams on the move.
Drift is the revenue acceleration platform using conversational marketing
Drift helps businesses grow by providing a better personal experience in every conversation your customers have with your business. With Drift, you can see who is using your product (location, behavior, user browser, etc.) and make it easy to communicate personally with each of them through targeted behavior-based emails and in-app messages. Drift brings the power of Artificial Intelligence to the most important part of your business: the relationships you have with your customers through Driftbot. Driftbot can understand all the conversations your customers have with your business and help you send the right message to the right person at the right time. With the help of machine learning,
Create, publish, and share an integration or bot using the Drift APIs for marketing or sales.
Drift makes it easy for businesses to talk to their website visitors and customers in real time, from anywhere.
Drift makes it easy for businesses to talk to their website visitors and customers in real time, from anywhere.
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real time, from anywhere.
Welcome to the digital world (or should I say universe) of Drift. Drift is a pioneering conversational marketing platform that implements online strategies to help businesses. Perplexed? Let me elaborate and explain.
The concept of virtual assistance has evolved and has recently become very popular. Unfortunately, this is due to the global lockdown, courtesy of Covid-19. Being such a sought after tool, let’s find out what this company has to offer…
What is drift? Drift is an innovative live messaging platform designed for sales and marketing teams in companies of all sizes. It is a robust software that provides conversational communication through websites and other contact channels. The program turns all communication channels into comprehensive marketing platforms for companies to easily promote their products and close more deals. Drift is scalable and flexible, and can be used to chat live with potential customers across multiple channels, including online, mobile, and email. The solution streamlines various marketing functions, including lead qualification, sales call scheduling, and real-time responses. Some of its main features include meeting scheduling, smart notification, email playbook, chat guidance, saved responses, rich data, dynamic routing, contact tracking, and activity history.
What does drift do? We help businesses engage in real-time, personalized conversations with the right customers at the right time, so they can build trust and accelerate revenue. And how does Drift do it? We live in a buyer-centric world where businesses need to connect with customers on their terms. Our revenue acceleration platform helps them do just that. We connect businesses with buyers in real time via chat, video, voice, or email to help build trust and accelerate revenue.
Drift Review : Pros & Cons
Pros & Cons
When it comes to finding the right Live Chat tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Drift, and as you may have guessed from the title, this review will tell you more about Drift’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Drift Pros : Key Benefits
– Drift gives users a preview of the page a visitor is on when they start their conversation, and when a visitor adds their email address, name, location, social profile links, company and employment, etc., automatically made available to users.
– Saved Replies
– If a visitor hasn’t viewed a message in 15 minutes, Drift emails them the entire conversation, with the option to reply later.
– book meetings
– Conversations can be transferred between agents, with typing indicators to indicate when another user is replying to the conversation.
– NPS announcements and surveys can be sent via in-app messages or email, and in-app messages can also be sent via email if not viewed within a defined time frame.
– back to emails
– Targeted messages can be sent to different groups, based on URL, scroll rate, or defined segments.
– chat guidance
– activity history
Drift Cons
– Con : Not always the cheapest option : Live Chat Software average cost is $ 31,24 .
– Con : Custom integrations can come at a price.
Drift Features
Here is the list of the main features of this computer software :
– @mentions
– AB Testing
– AI/Machine Learning
– API
– Access Controls/Permissions
– Activity Dashboard
– Activity Tracking
– Alerts / Escalation
– Alerts/Notifications
– Analytics/ROI Tracking
– Appointment Management
– Appointment Scheduling
– Audience Targeting
– Auto-Responders
– Automated Scheduling
– Availability Indicator
– Availability Management
– Booking Management
– Calendar Management
– Calendar Sync
Main function & Pro Features
– @mentions
– AB Testing
– AI/Machine Learning
– API
– Access Controls/Permissions
– Activity Dashboard
– Activity Tracking
– Alerts / Escalation
– Alerts/Notifications
– Analytics/ROI Tracking
– Appointment Management
– Appointment Scheduling
– Audience Targeting
– Auto-Responders
– Automated Scheduling
– Availability Indicator
– Availability Management
– Booking Management
– Calendar Management
– Calendar Sync
Drift Integrations
Drift integrates with more than 41 applications & plugins like BoomTown, Proposify and Outreach (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Drift integrations
– Slack
– Microsoft 365
– WordPress
– Mailchimp
– Salesforce Sales Cloud
– Google Analytics
– HubSpot Marketing Hub
– Shopify
– Stripe
– HubSpot CRM
– Zapier
– Google Calendar
– Zendesk
– HoneyBook
– Microsoft Outlook
– Livestorm
– Marketo Engage
– SendGrid
– Poptin
– Pardot
Drift Pricing
The Drift pricing plan starts from $ 50 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Drift offers several pricing plans :
– Free : $ 0,00 per user / per month
– Starter : $ 50,00 per user / per month
– Pro : $ 250,00 per user / per month
– Company : $ 1000,00 per user / per month
– Premium : –
| Free | Starter | Pro | Company | Premium |
| $0,00 | $50,00 | $250,00 | $1000,00 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Drift Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : Yes
Freemium : Freemium
Starting price : $ 50,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Drift is a cloud-based Live Chat platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
drift is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian, Danish …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Online Support …
Hotline : 855-266-1567
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Drift ?
This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like United Kingdom, Canada …
This web-based application is recommended for trades : PR, IT, Marketing …
This cloud software is used in the sectors : Software, Information Technology and Services, Marketing and Advertising …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Tenable, Zenefits, Smartling, Evolve Ip Llc, Getaround, Thinkific, City Pantry Limited …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Lead Generation software, Most Worthy Live Chat software, and Part of World’s fastest growing SaaS companies according to SaaS 1000 .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (SME, Startup, Entrepreneur …)
Drift Screenshots & Images : UI, dashboard …
Drift Business Software Pricing
Drift Features & Overview
Drift Screenshot
Drift Screenshot
Videos
Video #1
Video #2
Drift Reviews
Here is our opinion on Drift : this is an excellent live chat software to advise .
Drift User Reviews & Ratings
Online and customer reviews of Drift software are quite plentiful and overall very positive :
Overall rating : 4,45
Value for money : 4,4
Functionality : 4,5
Usefulness : 4/5
Ease of use : 4,45
User rating Excellent : 73%
User rating Very Good : 19%
User rating Average : 4%
User rating Poor : 1%
User rating Terrible : 6%
The main advantages of Drift are its increased productivity, powerful integrations, and unique playbooks.
Popularity on social networks : 22929 followers on Twitter
Your Customer Review on Drift
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Drift ? What is your likelihood to renew ?
FAQs
Why use a Live Chat Software ?
Instant messaging software (live chat) helps create a communication channel that allows customers and businesses to converse in real time directly on a business’s website. It usually appears as a small box or window on the page. Instant messaging software (live chat) makes it possible to chat online, between employees, or between employees and customers.
According to various sources, most used business software are : Drift (market share : 3,70%), Smartsupp (2,20%), Provide Support (1,00%), Crisp (0,90%), Clickdesk (0,80%), Kayako (0,60%), HipChat (0,60%), LiveHelpNow (0,50%), Userlike (0,40%), Bontact (0,40%), ManageEngine ServiceDesk Plus (0,30%), Heybubble (0,10%), MangoApps (0,10%), Userecho (0,10%), Mattermost (0,10%)
Main functions are : Ticketing, File sharing, Co-browsing, Surveys and comments, Transcripts by email, Mobile support
Main characteristics are : Messaging Chat, asterisk, business sms, call forwarding, call recording, call tracking, communications, conferencing, dedicated phone number, messaging, ivr, developer tools, sms automation, sms api, sms alerts, sip, send sms, receive sms online, pbx, sdk messaging, api, Operator, Services, Telecommunications, Telecommunications, Btob, Api, Call, Toolbox, Sms
Live Chat Software Average Price : from $ 2,00 to $ 95,00 with an average price of $ 31,24 . We have identified more than 238 competitors on the market.
Live Chat Software Review
Company details
Developed by DRIFT.COM, Inc. (@Drift on Twitter)
HQ location : USA
Founded in 2014 by David Cancel
Total revenue : $27000000
Fundings : Û 107_000_000
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Collaboration Software > Live Chat Software
Schema : SoftwareApplication > BusinessApplication
Tags : crm software | customer support | email marketing | helpdesk | application messaging | live chat | integration | SMS messaging | search | alm …
Website : visit drift.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Drift is independent in order to highlight the strengths and weaknesses of this Live Chat Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Drift Alternatives
If you’re understanding the drawbacks and you’re looking for a Drift alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Drift Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| DRIFT | $ | Per month / user | No |
| DRIFT EMAIL | $1450 | Per month / user | No |
| INTERCOM | $59 | Per month / user | No |
| JEFFREYAI | $ | Per month / user | No |
| KATA BOOST | $ | Per month / user | Yes |
| MEERA | $ | Per month / user | Yes |
| CONVERSION HERO | $ | Per month / user | Yes |
| $ | Per month / user | ||
| $ | Per month / user | ||
| $ | Per month / user |
Top 10 Alternatives & Competitors to Drift
– Intercom
– Pipedrive
– Bitrix24
– EngageBay
– LiveChat
– Eloqua
– Criteo
– Marketo
– Keap
– Odoo Marketing Automation
SaaS alternatives
Intercom : Intercom is a customer communication platform with a suite of integrated products for each team, including sales, marketing, products, and support. Have targeted communication with customers on your website, in apps, and via email.
Freshchat : Freshchat is a modern messaging software designed for teams who want to have successful conversations with customers – marketing, sales or support.
HubSpot : Attract, convert, close, and delight customers with HubSpot’s comprehensive set of marketing tools. HubSpot’s all-in-one marketing software helps 12,000+ businesses in 56 countries attract leads and convert them into customers.
Punch : Punch allows you to use the template to quickly set up a site, write minimal templates with Mustache, and create flexible site structures with inheritable layouts and partials.
Swift : Writing code is interactive and fun, syntax is concise yet expressive, and applications run blazingly fast. Swift is ready for your next iOS and OS X project, or to add to your current app, because Swift code works hand-in-hand with Objective-C.
You can also take a look at other business apps, like our Sprinklr review and our Humanity review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Collaboration Software to find out which one is right for your needs. Discover how these Live Chat Software compare to Drift when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
