eGain
eGain : Reviews, Pricing, Features & Alternatives
eGain is a Call Tracking Software. Review eGain : Overview & Pricing
eGain Overview : Features, Pricing, Reviews & Alternatives
eGain is a Call Tracking Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
eGain is listed as a Call Tracking Software and Business Phone Systems Software for companies and is used for Contact Center Management, Call Center Management, Customer Chat …
eGain prices are available on demand .
Egain provides cloud, hosted, and on-premises customer interaction software for sales and service.
What is eGain ?
eGain Communications Corporation provides cloud (or hosted) and on-premises customer interaction software for sales and service. eGain 10 Products and Services eGain 10 Suite helps companies attract, acquire and serve customers through multiple channels of interaction. It offers applications built on a first-of-its-kind customer engagement center platform that provides 360-degree customer context and actionable insights to improve every customer interaction. eGain 10 consists of: eGain Interactive Sales Suite to transform B2C websites into interactive shopping destinations. eGain Service Suite to transform traditional call centers into multichannel knowledge-based customer interaction centers. eGain CIH, a multi-channel Customer Interaction Hub (CIH) platform that provides centralized business rules, interactions, insights, workflows, analytics, management, and integrations for all applications. eGain adapters for integration with call centers, companies, content and messaging systems. A special edition of eGain 10, eGain 10 for Cisco Unified CCX, provides a pre-integrated multi-channel interaction solution for use with Cisco Unified Contact Center Express. eGain 10 includes the following apps for web, social, and contact center interactions: Customer Engagement Web Apps eGain Offers help businesses attract visitors to their company website and Facebook fan pages with offers proactive and specific. Using browsing behavior and other attributes, the solution anticipates the needs of visitors and proactively delivers a personalized offer. It goes beyond existing proactive conversation starter solutions by providing coupons, promotions, surveys, personalized content, and contextual help in the form of FAQs, chatbot, chat, click-to-call, and co-browse options. eGain Chatbot enables businesses to offer text and voice chat interactions with one or more virtual assistants (chatbots). Multilingual, emotionally and culturally intelligent, the eGain Chatbot is capable of understanding natural language. It can be implemented on websites and mobile devices and supports integration with assisted chat channels. eGain Cobrowse enables phone and chat representatives to show customers around the website, help locate information, and keep it close at hand during complex and time-consuming tasks like filling out forms or checking shopping carts. Access to web page views and actions is controlled by user roles and business rules. eGain Chat allows website visitors to have text and video chats with agents. Give reps a set of tools to serve customers in real time. eGain Chat supports two-way web browsing tracking so agents and customers can direct each other to specific web pages for faster issue resolution. for example, at the customer’s convenience or set in real time. eGain SelfService is a solution that supports a set of self-service access options on dynamic industry FAQs, topic navigation, natural language search, guided help, virtual assistant technology, and case tracking. eGain SelfService offers a combination of multiple access self-service capabilities based on a collaborative knowledge management framework within the eGain OpenCIH platform. The modules of this application are: eGain portals allow organizations to offer distinctive, productive and brand-aligned self-service experiences. Powered by eGain Multisearch knowledge access technology, it brings together the power of a collection of knowledge access methods, federated search, process intelligence, multilingual capabilities, and appearance behind a single search field for distinctive and targeted self-service. eGain Guided Help gives customers interactive access to the company’s knowledge base, enabling them to find answers and solve problems on their own at their convenience. It uses search and reasoning technology, combined with natural language and linguistic processing to search, suggest additional questions, and recommend solutions. eGain MessageCenter enables messaging between a company and its customers. eGain MessageCenter is a web portal for customers to read confidential messages, including attachments. eGain widgets enable contextual access to knowledge and account information across mobile devices and web pages. eGain Survey helps contact centers, e-commerce sites, and customer portals connect with their customers immediately by soliciting feedback at multiple touch points. Social Customer Engagement Apps eGain Social is a social customer service knowledge gathering app, single source social publishing and reputation management app. It allows businesses to monitor social networks, such as Facebook, Twitter, and blogs for customer queries, analyze their content, analyze search results for sentiment, intelligently route them, and post responses privately or to the social cloud in a appropriate format for the medium. . eGain Community allows the creation and management of online communities or forums, the collection of community knowledge and publication from a single source. Contact Center Applications eGain Mail is an application for processing incoming customer emails and providing email responses to customers. Its features, such as messaging, lifecycle audits, and real-time archiving, provide customers with a management platform for their business. eGain Mail enables businesses to deliver services through process automation, streamlined user interface and reporting. Additional modules are: eGain SecureMail for authenticated web access to confidential emails. It is used in the financial services sector and other regulated industries. eGain EncryptedMail for encrypted email payload delivered to the customer’s mailbox (push), plus eGain SecureMail (invitation to a secure website to share the payload). eGain Fax and eGain SMS to enable fast responses to fax (and postal mail) and SMS with the same infrastructure used to manage email. Optical Character Recognition (OCR) technology is used to process faxes and postal mail. eGain CallTrack is a flexible phone call recording system. Together with eGain KnowledgeAgent, it provides an integrated application to record, track and resolve phone calls, as well as manage follow-up tasks for service delivery. eGain KnowledgeAgent enables contact center agents to manage knowledge and is designed to make all agents as productive and capable as the agent in the business. eGain KnowledgeAgent uses proprietary search and reasoning technology along with natural language and advanced linguistic processing to research, suggest additional questions, and recommend solutions. eGain Multisearch provides simple search-based access to various types of federated content and guided help. eGain IVR enables telephone self-service experiences by adding human-like intelligence to interactive voice response, or IVR, and unifying it with other interaction channels, including web-based self-service. eGain Notify is an easy-to-use application for managing and sending automatic reminders, alerts and updates at all stages of the customer relationship cycle. It is used to provide customer service by sending alerts to customers through multiple channels of interaction, such as email, phone and SMS. eGain SME is a business collaboration tool that enables Subject Matter Experts (SMEs) to participate in the process of resolving customer queries. Flexible Deployment Options eGain customers can choose from several options: on-premise, cloud, managed, and solution as a service. They can choose a hybrid model or switch from one deployment type to another. Consulting and Training The company’s professional services organization provides consulting and training services. Consulting services: s consultieGain Solve CustomersBell Aliant, Barclays PLC, NETRADA, Replacements, Rust-Oleum, Scottish and Southern Energy Plc, Southern Water, Virgin Mobile, Vodafone Portugal, Yorkshire WatereGain Solve Video
eGain Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Tracking tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is eGain, and as you may have guessed from the title, this review will tell you more about eGain’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
eGain Pros : Key Benefits
– Streamline and automate service processes
– Effectively categorize interactions
– Monitor and track every call
– Integrate multi-channel communications with customers
– Complete customer information and history of interactions.
– A common knowledge base
– Intelligent summary of phone calls.
– Fully integrated with other interaction channels
– comprehensive analytics
eGain Cons
– Con : Not always the cheapest option : Call Tracking Software average cost is $ 166,5 .
– Con : Custom integrations can come at a price.
eGain Features
Here is the list of the main features of this computer software :
– Email Integration
– Net Promoter Score
– API
– Chat
– Customer Management
– External Integrations
– Multi-User
– Call Tracking
– Click-to-Dial
– Notifications
– Team features
Main function & Pro Features
– Cloud Services
eGain Integrations
eGain may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
eGain Pricing
The eGain pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
eGain offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : Premium only
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
eGain is a cloud-based Call Tracking platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
egain is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, French, German, French …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : 40 86 36 45 00
Training options : …
Industry & Customers
Who use eGain ?
This software package is tailored to business needs : Large companies, Small and Medium companies (Turnover : + $1 billion) in countries like United Kingdom, India …
This web-based application is recommended for trades : Administrative, PR, Sales …
This cloud software is used in the sectors : Software, Telecommunications, Retail business …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Hms Technologies, Promethean Limited, Allianz Global Assistance Sas, Cambridge Assessment, Cooper Companies Inc …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Part of World’s fastest growing SaaS companies according to SaaS 1000 .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Non Profit, Public Administration, Shop Manager …)
eGain Screenshots & Images : UI, dashboard …
eGain Business Software Pricing
eGain Features & Overview
eGain Screenshot
Videos
Video #1
eGain Reviews
Here is our opinion on eGain : this is a very popular call tracking software to know .
eGain User Reviews & Ratings
Online and customer reviews of eGain software are quite plentiful and overall very positive :
Overall rating : 4,4/5
Value for money : 4,4/5
Functionality : 4,4/5
Usefulness : 4,4/5
Ease of use : 4,4/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 2583 followers on Twitter
Your Customer Review on eGain
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend eGain ? What is your likelihood to renew ?
FAQs
Why use a Call Tracking Software ?
Phone call tracking and analysis software is a set of tools that gives businesses insight into why customers are calling.
According to various sources, most used business software are : CallRail (market share : 37,30%), Marchex (32,40%), Marchex Call Analytics (6,10%), Tenfold (3,20%), ResponseTap (2,20%), Invoca (1,10%), Infinity Call Tracking (1,00%), Freespee (0,80%), NICE Systems (0,40%), Mediahawk (0,40%), Talkdesk (0,30%), Ruler Analytics (0,30%), Calltracks (0,20%), eGain (0,20%), Ringostat (0,20%)
Main functions are : Tracking numbers, Automatic call distribution, Software integrations, API access, Call reports, Call recording
Main characteristics are : Hot Prospector, Contact Manager, No Ringer Voicemail, Auto Dialer, Powerful Dialer, Mass Sending, Sales Dialer, SMS Marketing, Call Tracking, Conversion Rate Optimization, Help Desk, Mass Marketing, Manager Phone Number, Sales Management, Sales Tracking, Telemarketing, Auto Dial, Auto Dial, Call Tracking, Forms Tracking, Mobile App, Pre-Built Connectors, Budget Tracking, Campaign Tracking, Call Tracking, White Label, Layout place and white glove service
Call Tracking Software Average Price : from $ 25,00 to $ 560,00 with an average price of $ 166,50 . We have identified more than 101 competitors on the market.
Call Tracking Software Review
Company details
Developed by EGAIN, Inc. (@eGain on Twitter)
HQ location : USA
Founded in 1997 by Ashutosh Roy
Total revenue : $72.7M
Fundings : $14.7M
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Tracking Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit egain.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on eGain is independent in order to highlight the strengths and weaknesses of this Call Tracking Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
eGain Alternatives
If you’re understanding the drawbacks and you’re looking for a eGain alternative, there are more than 22 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to eGain
– Crisp
– Planhat
– PushAlert
– Bazaarvoice
– Beamer
– Pushnami
– Switchypro
– Hot Prospector
– Call Tracking
– Magnetis
You can also take a look at other business apps, like our FlashTalking review and our Engine Yard review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Tracking Software compare to eGain when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
