RingCentral Contact Center
RingCentral Contact Center : Reviews, Pricing, Features & Alternatives
RingCentral Contact Center is a Call Center Software. Review RingCentral Contact Center : Overview & Pricing
RingCentral Contact Center Overview : Features, Pricing, Reviews & Alternatives
RingCentral Contact Center is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
RingCentral Contact Center is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Call Center, Unified Communications, Call Recording, IVR …
RingCentral Contact Center prices are available on demand .
Deliver a seamless customer service experience with a sophisticated contact center solution
The industry’s collaborative contact center solution
What is RingCentral Contact Center ?
RingCentral Contact Center is an omnichannel inbound contact center solution that helps businesses provide ongoing customer follow-up. Businesses of all kinds can use this platform for effective communication throughout the workplace. The software comes with a variety of advanced features to help businesses streamline communication between departments and strengthen customer relationships in real time. Its skills-based routing system connects customers to the right service in an instant. Plus, with an agent management feature, supervisors can create agent-friendly schedules and reduce wait times between calls. The high-quality information provided by RingCentral Contact Center helps businesses improve sales and effectively monitor agent tasks. A self-provided omnichannel routing mechanism helps agents receive and route calls based on their availability, capacity, and other predefined parameters that facilitate rapid interaction. In addition, the customizable visual reports offered by the platform supported by an informative dashboard allow managers to extract key metrics relevant to the business, which allows better results. Active integration with external platforms like Oracle and Salesforce helps companies deliver a personalized experience to their loyal customer base.
RingCentral Contact Center is a multi-channel contact center platform designed to let customers choose how they want to interact. The platform provides native support for voice, web chat, SMS, email, and fax, with the ability to add social networks. Advanced inbound and outbound media routing and distribution capabilities enable businesses of all sizes to improve responsiveness to customers.
What is RingCentral Contact Center? RingCentral Contact Center is a feature rich telephony solution. It is designed to be used by businesses of all sizes. With this, they can better connect with customers and keep them engaged. To do this, it has contact center tools such as intelligent routing and the application of customer surveys. Other than that, RingCentral Contact Center has tools for performance management, workforce management, and quality management. Plus, it provides you with voice and text analytics, which can help you better understand your customers and empower your contact center employees. Since RingCentral is a cloud-based app, it has the advantage of being able to connect to different channels. It is considered an omnichannel software because it allows you to communicate with customers through SMS, email, voice call channels, and even social networks. Smart routing is also applicable here. To make sure the right agents are handling cases, there are settings you can adjust as you see fit. Plus, in addition to its text and voice analytics, RingCentral Contact Center has real-time reporting features backed by powerful analytics. By using it, you can transform your operations and improve your service, especially with your response times.
RingCentral Contact Center Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is RingCentral Contact Center, and as you may have guessed from the title, this review will tell you more about RingCentral Contact Center’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
RingCentral Contact Center Pros : Key Benefits
– RingCentral Contact Center allows customers to contact agents on any channel they choose, be it voice, web chat, social media, email, text or fax.
– Organizations with seasonal demand have the ability to add and remove agents as needed.
– Remote agents using RingCentral Contact Center can log in to the platform from anywhere with an internet connection.
– RingCentral Contact Center offers integration with third-party apps from Salesforce, Google, Zendesk, Box, and more.
– Scheduling, tracking, and training agents have a full set of tools for workforce management and optimization.
RingCentral Contact Center Cons
– Con : Not always the cheapest option : Call Center Software average cost is $ 24,5 .
– Con : Custom integrations can come at a price.
RingCentral Contact Center Features
Here is the list of the main features of this computer software :
– API
– Activity Dashboard
– Activity Tracking
– Agent Interface
– Alerts / Escalation
– Archiving & Retention
– Audio / Video Conferencing
– Auto-Dialer
– Automated Routing
– Automatic Call Distribution
– Blended Call Center
– CRM
– Calendar Management
– Call Center Integration
– Call Center Management
– Call List Management
– Call Logging
– Call Monitoring
– Call Recording
– Call Reporting
Main function & Pro Features
– Call Routing
– Call Scripting
– Call Tagging
– Call Tracking
– Call Tracking Metrics
– Call Transcription
– Call Transfer
– Callback Scheduling
– Caller ID
– Caller Profiles
– Customizable Reports
– Campaign Management
– Data Import/Export
– Chat/Messaging
– Email Management
– Chatbot
– Event Triggered Actions
– Collaboration Tools
– Fax Management
– Computer Telephony Integration
RingCentral Contact Center Integrations
RingCentral Contact Center integrates with more than 27 applications & plugins like Smith.ai, Workato and Salesboom CRM Suite (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 RingCentral Contact Center integrations
– Dropbox Business
– Microsoft 365
– Zoho CRM
– Box
– Freshdesk
– Zendesk
– Zoho Desk
– Appy Pie
– LiveAgent
– Salesforce Service Cloud
– Time Doctor
– Crelate
– RepairDesk
– Outreach
– Agile CRM
– noCRM.io
– EngageBay
– Salesmate
– ServiceNow
– TeamGram
RingCentral Contact Center Pricing
The RingCentral Contact Center pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
RingCentral Contact Center offers several pricing plans :
– Basic : Price on demand
– Advanced : Price on demand
– Ultimate : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Basic | Advanced | Ultimate | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
RingCentral Contact Center Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : No free plan
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
RingCentral Contact Center is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
ringcentral-contact-center is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Chinese, Spanish, French, Italian, Japanese, Portuguese, Spanish, Chinese …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : (877) 269-8241
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use RingCentral Contact Center ?
This software package is tailored to business needs : Public Administration, Non Profit, Entrepreneur …
This web-based application is recommended for trades : Administrative, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Msx International, Porch, TuffShed, W2O …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (SME, Startup, Public Administration …)
RingCentral Contact Center Screenshots & Images : UI, dashboard …
RingCentral Contact Center Business Software Pricing
RingCentral Contact Center Features & Overview
RingCentral Contact Center Screenshot
RingCentral Contact Center Screenshot
Videos
Video #1
Video #2
RingCentral Contact Center Reviews
Here is our opinion on RingCentral Contact Center : this is an excellent call center software to know .
RingCentral Contact Center User Reviews & Ratings
Online and customer reviews of RingCentral Contact Center software are quite plentiful and overall very positive :
Overall rating : 4,5/5
Value for money : 4,2/5
Functionality : 4,2/5
Usefulness : 4,2/5
Ease of use : 4,2/5
User rating Excellent : 45%
User rating Very Good : 32%
User rating Average : 16%
User rating Poor : 5%
User rating Terrible : 2%
The main benefits of RingCentral Contact Center are its intuitive interface, flexibility, and scalability.
Popularity on social networks :
Your Customer Review on RingCentral Contact Center
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend RingCentral Contact Center ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Cloud software for call centers (call centers) includes all applications dedicated to use in a call center: telephony, emails, sms, social networks, chat. Call center / call center software offers unified communications by linking telephony to computing. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the right services.
According to various sources, most used business software are : CallTrackingMetrics (market share : 15,50%), SAP Contact Center (0,40%), Vocalcom (0,20%), VICIdial (0,20%), Aspect Unified IP (0,20%), Noble Systems (0,20%), Cisco packaged contact center (0,10%), ConnectAndSell (0,10%), Synthetix (0,10%), Aspect Call Center (0,10%), IPscape (0,10%), Telax (0,10%)
Main functions are : Automatic call distribution, Interactive voice response, Computer telephony integration, Auto Dialers, Organize and prioritize service tickets, Expert directory
Main characteristics are : Freshchat, live chat, customer messaging, modern messaging, web chat app, site chat, intercom, intercom chat, zendesk chat, drift, web chat, caller id spoofing, caller id spoofing, calling, crazycall, prank, prank call, spoofing, spoofing, callerid, caller id, caller spoofing, caller id change caller, voice changer, voice changer, spoofing app, spoofingidentity, fun call, clearance, uk
Call Center Software Average Price : from $ 9,00 to $ 40,00 with an average price of $ 24,50 . We have identified more than 284 competitors on the market.
Call Center Software Review
Company details
Developed by RINGCENTRAL DIMELO, Inc.
HQ location : THAT
Founded by Greg Jackson
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit ringcentral.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on RingCentral Contact Center is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
RingCentral Contact Center Alternatives
If you’re understanding the drawbacks and you’re looking for a RingCentral Contact Center alternative, there are more than 71 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare RingCentral Contact Center Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| RINGCENTRAL CONTACT CENTER | $ | Per month / user | No |
| DIALPAD SELL | $95 | Per month / user | Yes |
| CALLBACK TRACKER | $14 | Per month / user | No |
| ORUM | $ | Per month / user | No |
| SALES SLING | $ | Per month / user | Yes |
| READYMODE (FORMERLY XENCALL) | $ | Per month / user | No |
| ADVERSUS | $ | Per month / user | Yes |
| $ | Per month / user | ||
| $ | Per month / user | ||
| $ | Per month / user |
Top 10 Alternatives & Competitors to RingCentral Contact Center
– Vonage Contact Center
– CallTrackingMetrics
– CloudTalk
– CloudCall
– Kavkom
– Sharpen
– Ubefone
– Dialer360
– Microbasecti
– Cxm
You can also take a look at other business apps, like our LambdaTest review and our Helpcrunch review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to RingCentral Contact Center when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
