EngageBay Helpdesk System
EngageBay Helpdesk System : Reviews, Pricing, Features & Alternatives
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EngageBay Helpdesk System is a Help Desk Software. Price : $0. Review EngageBay Helpdesk System : Overview & Pricing
EngageBay Helpdesk System Overview : Features, Pricing, Reviews & Alternatives
EngageBay Helpdesk System is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
EngageBay Helpdesk System is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Help Desk …
EngageBay Helpdesk System price starts from $ 0 per user and per month .
Free customer service software for ticket routing and more. Use EngageBay’s customer service automation software for ticketing, Service Bay and Live Chat automation.
A ticketing system to collect and manage customer support requests in one place
What is EngageBay Helpdesk System ?
EngageBay’s help desk system prioritizes and resolves customer support tickets in minutes using simple help desk software. Respond to as many tickets from a single interface without any ticket limitation. The system tracks every customer interaction in one place so support agents are trained to deliver an exceptional customer experience. The personalized ticket display feature helps agents provide the best customer service by helping users organize tickets by grouping them into lists based on different criteria. Users can create a view for resolved tickets, new tickets, and pending tickets. Views help them determine which tickets need attention so users can plan accordingly. It allows users to easily view all open, pending and unresolved tickets and gain a complete understanding of support processes and numbers with the powerful tracking system. If users are not satisfied with the predefined views, it allows them to create new views based on conditions such as type, status, updates, or last created.
EngageBay Helpdesk System Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is EngageBay Helpdesk System, and as you may have guessed from the title, this review will tell you more about EngageBay Helpdesk System’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
EngageBay Helpdesk System Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
EngageBay Helpdesk System Cons
– Con : Custom integrations can come at a price.
EngageBay Helpdesk System Features
Here is the list of the main features of this computer software :
– Incident Management
– Macros (Templated Responses)
– Ticket Management
– Knowledge Base
– Live Chat
– Self Service Portal
– Social Media Integration
– Document Storage
– Surveys & Feedback
– Automated Routing
– Contract (SLA Management)
– Multi-Channel Communication
– Customizable Branding
– Known Issue Management
– Alerts (Escalation)
– Community Forums
Main function & Pro Features
– Cloud Services
EngageBay Helpdesk System Integrations
EngageBay Helpdesk System may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
EngageBay Helpdesk System Pricing
The EngageBay Helpdesk System pricing plan starts from $ 0 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
EngageBay Helpdesk System offers several pricing plans :
– Engagebay Helpdesk System : $ 0,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Engagebay Helpdesk System | Start | Professional | Enterprise | Premium |
| $0,00 | $- | $- | $- | $- |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : Yes
Freemium : Freemium
Starting price : $ 0,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
EngageBay Helpdesk System is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
engagebay-helpdesk-system is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : …
Hotline : +1. (877) .509.3570
Training options : …
Industry & Customers
Who use EngageBay Helpdesk System ?
This software package is tailored to business needs : Large Company, SME, Small Company …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Medium Company, Non Profit, Entrepreneur …)
EngageBay Helpdesk System Screenshots & Images : UI, dashboard …
EngageBay Helpdesk System Business Software Pricing
EngageBay Helpdesk System Features & Overview
EngageBay Helpdesk System Screenshot
Videos
Video #1
EngageBay Helpdesk System Reviews
Here is our opinion on EngageBay Helpdesk System : this is a simple help desk software to consider .
EngageBay Helpdesk System User Reviews & Ratings
Online and customer reviews of EngageBay Helpdesk System software are quite plentiful and overall negative :
Overall rating : 1,7/5
Value for money : 1,7/5
Functionality : 1,7/5
Usefulness : 1,7/5
Ease of use : 1,7/5
User rating Excellent : 0%
User rating Very Good : 20%
User rating Average : 50%
User rating Poor : 20%
User rating Terrible : 10%
Popularity on social networks :
Your Customer Review on EngageBay Helpdesk System
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend EngageBay Helpdesk System ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 .
Help Desk Software Review
Company details
Developed by ENGAGEBAY, Inc.
HQ location : THAT
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit engagebay.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on EngageBay Helpdesk System is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
EngageBay Helpdesk System Alternatives
If you’re understanding the drawbacks and you’re looking for a EngageBay Helpdesk System alternative, there are more than 5 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare EngageBay Helpdesk System Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| ENGAGEBAY HELPDESK SYSTEM | $ | Per month / user | No |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to EngageBay Helpdesk System
– Zoho Desk
– SysAid
– LiveAgent
– monday
– TeamSupport
Free Alternatives to EngageBay Helpdesk System
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our EngageBay Sales CRM review and our enableX Webinar review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to EngageBay Helpdesk System when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
