Freshservice
Freshservice : Reviews, Pricing, Features & Alternatives
$22.00
Freshservice is a Customer Service & Support Software. Price : $22 (free trial available). Review Freshservice : Overview & Pricing
Freshservice Overview : Features, Pricing, Reviews & Alternatives
Freshservice is a Customer Service & Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Freshservice is listed as a Customer Service & Support Software and Customer Management Software for companies and is used for Knowledge Management, ITSM, License Management, Issue Tracking, Digital Asset Management, Help Desk, Inventory Management …
Freshservice price starts from $ 22 per user and per month (free trial available).
Freshservice offers a cloud-based solution to manage your IT services.
IT project management software
Freshservice is a cloud-based service desk and IT service management (ITSM) solution currently serving over 10,000 SMBs, midsize and large enterprises worldwide.
What is Freshservice ?
Freshservice is a powerful and comprehensive project management software that makes it easy to create a professional quality project from the local level. The real-time project dashboard allows for easy tracking, monitoring, and evaluation of all phases of the project as it progresses. The tracking indicator also keeps the team alert on the deadline. The software allows for incredible collaboration, where team members can add comments on any given project. Better visibility of project status is possible with Fresh Service. It is equipped with many useful project management features. The software, apart from IT project management, can also help with ITSM and IT asset management.
Freshservice has an intuitive user interface, can be effortlessly configured and customized to meet exact customer requirements, and easily integrates with other IT and business systems. Native integrations with several popular cloud services, including Google Apps, Dropbox, AWS, and Bomgar, also speed deployment and reach.
Freshservice is part of the Freshworks family of products, whose products include Freshdesk customer service software, Freshsales CRM software, and more. – with more than 100,000 customers worldwide, including Cisco, Honda, 3M, The Atlantic and QuizUp.
Freshservice is an online ITIL service hub with a new twist. It offers a refreshing user experience along with powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. Eliminate boring IT by bringing smart automations and game mechanics to the service desk. Along with core features such as incident, problem, change, release and asset management, Freshservice also allows you to put your own branded community and knowledge base in the cloud.
Freshservice offers an out-of-the-box ITIL solution for organizations that seek to align with best practices without requiring expert implementation assistance. It was developed by the team of experts behind Freshdesk,
Freshservice is a cloud-based IT service management and service desk solution currently serving over 10,000 SMB, SMB, and enterprise customers worldwide. Freshservice is part of the Freshworks family of products, which includes Freshdesk customer service software, Freshsales CRM software, and more. – with more than 100,000 customers worldwide.
Freshservice is a cloud-based IT service management and service desk solution currently serving over 10,000 SMB, SMB, and enterprise customers worldwide. Freshservice is part of the Freshworks family of products, which includes Freshdesk customer service software, Freshsales CRM software, and more. – with more than 100,000 customers worldwide.
Freshservice is a cloud-based IT service management and service desk solution currently serving over 10,000 SMB, SMB, and enterprise customers worldwide. Freshservice is part of the Freshworks family of products, which includes Freshdesk customer service software, Freshsales CRM software, and more. – with more than 100,000 customers worldwide.
Cloud-based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
Headquartered in San Francisco, California, Freshdesk offers cloud-based helpdesk solutions that enable businesses of all sizes to support customers through multiple channels. With powerful features, an easy-to-use interface, and a free pricing model, Freshdesk supports over 50,000 customers worldwide.
Freshservice is a mobile application focused on IT service management. This type of software is designed to be used by an IT company and provides these companies with a way to perform all the activities they may need to serve their customers. Freshservice gives your staff a way to avoid having to go to a service center for any issues they may encounter. Task automation is a breeze with the software, which includes a number of customizable features in the user interface. Tasks can be streamlined as all staff can use the software to access valuable information.
Freshservice Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Service & Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Freshservice, and as you may have guessed from the title, this review will tell you more about Freshservice’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Freshservice Pros : Key Benefits
– cloud-based and ITIL-ready out of the box
– Asset Discovery and Asset Management Includes: Asset Lifecycle Management; Better asset optimization; Take control of IT asset data; Easily discover new assets.
– Built-in asset management capabilities to manage all types of digital assets
– Incident Management – Minimizes the impact of outages and disruptions on business operations and ensures the best possible service level agreement.
– A refreshing user experience that is way ahead of old service centers
– Issue Management – Once a user raises an issue, Freshservice simplifies the issue management process with a detailed problem analysis. This includes root cause analysis and analysis of the impact and symptoms of the problem at hand.
– Flexible pricing plans for all types of organizations
– Knowledge Base: Quick answers to all frequently asked questions.
– Change Management: When it comes to tracking changes, finding related issues, or planning a deployment, Freshservice makes sure all tasks are just a few clicks away.
– Version Control: This service makes version control as transparent as possible by allowing its users to manage even the most unexpected conflicts.
Freshservice Cons
– Con : Custom integrations can come at a price.
Freshservice Features
Here is the list of the main features of this computer software :
– Reporting – Reports
– Dashboards
– Tracking – Tracking
– Alerts – notifications – reminders
– Management of diaries – calendars – planning
– Document sharing
– Folder sharing
– Note sharing
– Teamwork
– Document synchronization
– CRM
– Data backup – backup
– Data synchronization
– Helpdesk
– API
– Access Controls/Permissions
– Active Directory Integration
– Activity Dashboard
– Activity Tracking
– Alerts / Escalation
Main function & Pro Features
– Reporting – Reports
– Dashboards
– Tracking – Tracking
– Alerts – notifications – reminders
– Management of diaries – calendars – planning
– Document sharing
– Folder sharing
– Note sharing
– Teamwork
– Document synchronization
– CRM
– Data backup – backup
– Data synchronization
– Helpdesk
– API
– Access Controls/Permissions
– Active Directory Integration
– Activity Dashboard
– Activity Tracking
– Alerts / Escalation
Freshservice Integrations
Freshservice integrates with more than 53 applications & plugins like Pipeliner CRM, Yammer and PagerDuty (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Freshservice integrations
– Slack
– Dropbox Business
– Microsoft 365
– TeamViewer
– Salesforce Sales Cloud
– DocuSign
– SurveyMonkey
– Google Analytics
– Jira
– FreshBooks
– Zapier
– Box
– Google Calendar
– Remote Support
– Asset Panda
– Google Contacts
– Freshping
– QuickBooks Online Advanced
– Harvest
– Grow
– G Suite
– PagerDuty
– QuickBooks
– CloudWatch
– ClearGraph
Freshservice Pricing
The Freshservice pricing plan starts from $ 22 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Freshservice offers several pricing plans :
– Starter : $ 22,00 per user / per month
– Growth : $ 49,00 per user / per month
– Pro : $ 89,00 per user / per month
– Company : $ 109,00 per user / per month
– Premium : –
| Starter | Growth | Pro | Company | Premium |
| $22,00 | $49,00 | $89,00 | $109,00 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Freshservice Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 22,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Freshservice is a cloud-based Customer Service & Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
freshservice is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian, Polish …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +1 (866) 832-3090
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Freshservice ?
This software package is tailored to business needs : Medium companies, Large companies (Turnover : – $50 million) in countries like United Kingdom, Australia, Canada …
This web-based application is recommended for trades : Finance, IT …
This cloud software is used in the sectors : Software, Information Technology and Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : M and C Saatchi, Unidays, Cordant, AUTO1 Group, Grant Broadcasters, Judson University, Aramex …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Freelancer …)
Freshservice Screenshots & Images : UI, dashboard …
Freshservice Business Software Pricing
Freshservice Features & Overview
Freshservice Screenshot
Freshservice Screenshot
Videos
Video #1
Video #2
Freshservice Reviews
Here is our opinion on Freshservice : this is an excellent customer service & support software to recommend .
Freshservice User Reviews & Ratings
Online and customer reviews of Freshservice software are quite plentiful and overall very positive :
Overall rating : 4,7/5
Value for money : 4,4/5
Functionality : 4,2/5
Usefulness : 4,4/5
Ease of use : 4,4/5
User rating Excellent : 79%
User rating Very Good : 19%
User rating Average : 2%
User rating Poor : 0%
User rating Terrible : 0%
The main benefits of Freshservice are its intuitive and connected platform, its self-service portal for customers, its complete catalog of services and its accessibility from any device.
Popularity on social networks : 5194 followers on LinkedIn
Your Customer Review on Freshservice
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Freshservice ? What is your likelihood to renew ?
FAQs
Why use a Customer Service & Support Software ?
Asset tracking software provides users with ways to digitally track the location of assets that have been physically tagged. It also stores asset information and inventory data, and can alert managers when spare parts inventory is running low.
Main functions are : Work order management, Barcoding or RFID marking, Depreciation, Equipment rental, Mobile apps, Organize and prioritize service tickets
Main characteristics are : internal, problem tracking, asset management, IT, helpdesk, service catalog, itil, itsm, ticketing, service desk, helpdesk, ticketing services, web interface, incident management, development, security management IT Assets, Ticketing Services, Organizing and Prioritizing Service Tickets, Expert Directory, Service Restoration, Self-Service Tools, Notifications, about ITSM Collaboration and Documentation, ITSM Reporting and, Configuration Management, Service Management Dashboard Assets, Policy and Contract Enforcement, Change Request Repository, Change Schedule, Service Catalog
Customer Service & Support Software Average Price : from $ 20,00 to $ 29,00 with an average price of $ 24,50 . We have identified more than 12 competitors on the market.
Customer Service & Support Software Review
Company details
Developed by FRESHWORKS, Inc. (@freshserviceapp on Twitter)
HQ location : California
Founded by Company Com
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software (Open Source software)
Schema : SoftwareApplication > BusinessApplication
Tags : internal | issue tracking | asset management | computing | helpdesk | service catalog | itel | itsm | ticket office | service-desk …
Website :
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Freshservice is independent in order to highlight the strengths and weaknesses of this Customer Service & Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Freshservice Alternatives
If you’re understanding the drawbacks and you’re looking for a Freshservice alternative, there are more than 46 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Freshservice Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| FRESHSERVICE | $19 | Per month / user | Yes |
| FRESHWORKS 360 | $ | Per month / user | No |
| ZENDESK TALK | $9 | Per month / user | No |
| IVANTI ITAM SUITE | $ | Per month / user | No |
| JIRA | $6,25 | Per month / user | Yes |
| MANAGEENGINE ANALYTICS PLUS | $2395 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| JIRA SERVICE DESK | $10 | Per month / user | Yes |
| IVANTI SERVICE MANAGER | $ | Per month / user | Yes |
| INCIDENT IQ | $ | Per month / user | No |
Top 10 Alternatives & Competitors to Freshservice
– Zendesk
– ServiceNow
– SolarWinds Service Desk
– JIRA Service Management
– ManageEngine ServiceDesk Plus
– Jira Service Desk
– ServiceNow
– Feedio
– ServiceDesk Plus
– Datto RMM
SaaS alternatives
FreshDesk : Freshdesk is an on-demand customer service software that works across multiple support channels.
Jira Service Desk : It allows you to receive, track, manage, and resolve customer requests from your team. Designed for internal IT, support, and business teams, it enables teams to track, prioritize, and resolve service requests, all in one place.
Jira : Jira’s secret ingredient is how it breaks down the complexities of software development into manageable units of work. Jira comes out of the box with everything agile teams need to deliver value to customers faster.
Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.
Solarwinds : Developed by network and systems engineers who know what it takes to manage today’s dynamic IT environments, SolarWinds has a deep connection to the IT community.
You can also take a look at other business apps, like our Freshsales review and our Mailerlite review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Customer Service & Support Software compare to Freshservice when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
