Five9
Five9 : Reviews, Pricing, Features & Alternatives
$100.00
Five9 is a Sales Acceleration Software. Price : $100. Review Five9 : Overview & Pricing
Five9 Overview : Features, Pricing, Reviews & Alternatives
Five9 is a Sales Acceleration Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Five9 is listed as a Sales Acceleration Software and Sales Management Software for companies and is used for VoIP, IVR, Customer Experience, Predictive Dialer …
Five9 price starts from $ 100 per user and per month .
Five9 provides cloud-based call center software for sales, marketing, and support.
Cloud contacts made easy for you
Five9 is a cloud-based contact center management platform.
What is Five9 ?
Five9 is an intelligent cloud outsourcing platform built specifically for digital businesses to bring the power of cloud technology to customers. It helps the user engage customers in the channel of their choice, streamline operations, automate workflow, and increase business agility to improve the customer experience. Five9 is a popular AI-powered software trusted by billions of customers to increase engagement every year. Its goal is to offer end-to-end solutions using omnichannel routing, WFO, analytics, and artificial intelligence to deliver exceptional business results and increase agent productivity. In addition, it allows digital interaction, quality management, gamification, recording and analysis, and much more. Users can recruit, retain, attract, develop and motivate the best agents from around the world for their contact center. You can also optimize your workforce with the powerful tools Five9 offers as well as motivate and manage your agents to produce exceptional results for customers. The platform’s pricing plans are based on quotes and users should contact their members directly on their official website for more details.
The end result of using this solution is better customer service and better call center performance, leading to increased sales. Five9 includes workforce optimization features, built-in call recording, agent scripting, and efficiency monitoring. Furthermore, it can be easily adjusted to the specific needs of a particular call center.
Other features of this cloud call center software are intelligent call routing, auto dial mode, CRM integration, workforce management, omnichannel solutions, reporting, and analytics.
Five9 can integrate with hundreds of third party applications.
Five9 provides the most trusted cloud contact center, proven to unlock customer information and insights that empower agents and organizations to deliver extraordinary customer experiences. Five9 – Contact Center as a Service – CCaaS.
Five9 is the leading provider of cloud-based contact center solutions for customer service, sales, account management, telemarketing, and collections. It brings the power of the cloud to more than 2,000 customers worldwide, facilitating more than three billion customer interactions per year. Since 2001, Five9 has pioneered the cloud delivery model, helping contact centers transition from on-premises solutions to the cloud. Five9 helps contact centers create exceptional customer experiences, increase productivity and increase revenue. …
Five9 is the leading provider of cloud-based contact center solutions for customer service, sales, account management, telemarketing, and collections. It brings the power of the cloud to more than 2,000 customers worldwide, facilitating more than three billion customer interactions per year. Since 2001, Five9 has pioneered the cloud delivery model, helping contact centers transition from on-premises solutions to the cloud. Five9 helps contact centers create exceptional customer experiences, increase productivity and increase revenue. …
Five9 contact center aims to eliminate the hassle and expense of traditional on-premises contact centers. Five9 is a completely cloud-based contact center service, agents can log in from anywhere; all they need is a computer, a headset, and a high-speed Internet connection. Users can communicate with customers through the channel of their choice, be it by phone, web, chat, email, video or social networks. Five9 prides itself on delivering better customer engagements and faster response times by enabling agents to manage inbound and outbound contacts from multiple channels, all from a single agent desktop. Five9’s omnichannel routing is designed to ensure that every interaction is delivered to the right resource at the right time, every time. Five9 aims to provide everything you need to run an efficient inbound, outbound, or blended contact center, including management applications such as real-time and historical reporting, logging, and CRM integrations. Users can communicate with customers through the channel of their choice, be it by phone, web, chat, email, video or social networks. Five9 prides itself on delivering better customer engagements and faster response times by enabling agents to manage inbound and outbound contacts from multiple channels, all from a single agent desktop. Five9’s omnichannel routing is designed to ensure that every interaction is delivered to the right resource at the right time, every time. Five9 prides itself on delivering better customer engagements and faster response times by enabling agents to manage inbound and outbound contacts from multiple channels, all from a single agent desktop. Five9’s omnichannel routing is designed to ensure that every interaction is delivered to the right resource at the right time, every time. Five9 prides itself on delivering better customer engagements and faster response times by enabling agents to manage inbound and outbound contacts from multiple channels, all from a single agent desktop. Five9’s omnichannel routing is designed to ensure that every interaction is delivered to the right resource at the right time, every time.
Five9 Review : Pros & Cons
Pros & Cons
When it comes to finding the right Sales Acceleration tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Five9, and as you may have guessed from the title, this review will tell you more about Five9’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Five9 Pros : Key Benefits
– Your Five9 contact center can be up and running in days, not months or years. All your agents need is a headset and the Internet.
– CTI and screen display
– No costly and endless integration projects.
– power marker
– No maintenance costs or investment in hardware.
– Real-time performance report.
– IVR (interactive voice response)
– Free up IT resources.
– progressive marker
– Five9 takes care of your contact center infrastructure so you can focus on the success of your business.
Five9 Cons
– Con : Not always the cheapest option : Sales Acceleration Software average cost is $ 51,83 .
– Con : Custom integrations can come at a price.
Five9 Features
Here is the list of the main features of this computer software :
– API
– Activity Dashboard
– Agent Interface
– Alerts / Escalation
– Alerts/Notifications
– Appointment Management
– Archiving & Retention
– Auto-Dialer
– Automated Routing
– Automatic Call Distribution
– Automatic Lead Distribution
– Blended Call Center
– CRM
– Call Center Management
– Call Disposition
– Call List Management
– Call Logging
– Call Monitoring
– Call Queues
– Call Recording
Main function & Pro Features
– API
– Activity Dashboard
– Agent Interface
– Alerts / Escalation
– Alerts/Notifications
– Appointment Management
– Archiving & Retention
– Auto-Dialer
– Automated Routing
– Automatic Call Distribution
– Automatic Lead Distribution
– Blended Call Center
– CRM
– Call Center Management
– Call Disposition
– Call List Management
– Call Logging
– Call Monitoring
– Call Queues
– Call Recording
Five9 Integrations
Five9 integrates with more than 1 applications & plugins like Zapier (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Five9 integrations
– Zapier
Five9 Pricing
The Five9 pricing plan starts from $ 100 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Five9 offers several pricing plans :
– Core : $ 100,00 per user / per month
– Premium : –
– Optimum : –
– Ultimate : –
– Premium : –
| Core | Premium | Optimum | Ultimate | Premium |
| $100,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Five9 Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : Premium only
Freemium : No information
Starting price : $ 100,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Five9 is a cloud-based Sales Acceleration platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
five9 is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Spanish, French, Portuguese, Spanish, German, French, Polish …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, Knowledge Base, Phone Support, Online Support …
Hotline : 92 52 01 20 00
Training options : Documentation, In Person, Live Online, Webinars …
Industry & Customers
Who use Five9 ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like USA …
This web-based application is recommended for trades : PR, Marketing, Sales …
This cloud software is used in the sectors : Hospitals and health care, Software …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Bsi financial services, Englishtown, Invenio Solutions, KAR Global, Siemens Phonedotcom American Support Citrix Netsuite Greenwood Hall, Metropolitan Opera Association, Miller …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Predictive Dialer software, Most Worthy Call Center software, and Part of World’s fastest growing SaaS companies according to SaaS 1000 .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Entrepreneur, Freelancer, Large Company …)
Five9 Screenshots & Images : UI, dashboard …
Five9 Business Software Pricing
Five9 Features & Overview
Five9 Screenshot
Five9 Screenshot
Videos
Video #1
Video #2
Five9 Reviews
Here is our opinion on Five9 : this is an excellent sales acceleration software to advise .
Five9 User Reviews & Ratings
Online and customer reviews of Five9 software are quite plentiful and overall very positive :
Overall rating : 4,5/5
Value for money : 3,9/5
Functionality : 4/5
Usefulness : 3,9/5
Ease of use : 3,9/5
User rating Excellent : 60%
User rating Very Good : 31%
User rating Average : 7%
User rating Poor : 2%
User rating Terrible : 3%
Five9’s main advantages are its compact contact center and service solution, state-of-the-art contact management features, and reliable customer support.
Popularity on social networks : 38280 followers on LinkedIn
Your Customer Review on Five9
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Five9 ? What is your likelihood to renew ?
FAQs
Why use a Sales Acceleration Software ?
Sales enablement software (sales enablement software) provides sellers with a set of knowledge, strategies, processes and tools that will allow them to increase their efficiency, and therefore improve their results.
According to various sources, most used business software are : Five9 (market share : 14,60%), ClearSlide (1,50%), BrandMaker (1,40%), EveryoneSocial (0,70%), Yesware (0,20%), Datanyze (0,20%), SAVO (0,20%), DocSend (0,10%), Artesian (0,10%), Datahug (0,10%), ToutApp (0,10%)
Main functions are : sales book, Repository for salespeople, Real-time content update, Personal content channel for each user, Content management, Publishing online
Main characteristics are : Real-time content, Personal content channel for each user, Services, ifttt integration, presentation, sales, sales analytics, sales enablement, sales management, tools for sales teams, security utilities, analytics, document management, document sharing, security and privacy, IFTTT integration, brainshark, sales enablement, sales productivity, sales training, sales coaching, sales content, sales effectiveness, solutions, PRM software, enable software marketing, channel activation, channel activation platform, sales activation platform, channel marketing software
Sales Acceleration Software Average Price : from $ 7,00 to $ 150,00 with an average price of $ 51,83 . We have identified more than 89 competitors on the market.
Sales Acceleration Software Review
Company details
Developed by FIVE9, Inc. (@Five9 on Twitter)
HQ location : USA
Founded in 2001 by Rowan Trollope
Total revenue : $200000000
Fundings : $71.6M
Industry : B2B SaaS company
Software Category : Sales Software > Sales Management Software > Sales Acceleration Software
Schema : SoftwareApplication > BusinessApplication
Tags : sales crm | sales management | sales pipeline | sales tracking | software as a service | task management | contact management | customer relationship manager | sale | Office & Productivity …
Website : visit five9.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Five9 is independent in order to highlight the strengths and weaknesses of this Sales Acceleration Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Five9 Alternatives
If you’re understanding the drawbacks and you’re looking for a Five9 alternative, there are more than 68 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Five9 Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| FIVE9 | $ | Per month / user | No |
| RINGCENTRAL OFFICE | $19,99 | Per month / user | Yes |
| AVAYA AURA | $ | Per month / user | Yes |
| SALESFORCE | $25 | Per month / user | Yes |
| NICE INCONTACT CXONE | $ | Per month / user | No |
| 8X8 | $12 | Per month / user | Yes |
| TWILIO FLEX | $1 | Per month / user | Yes |
| TALKDESK | $ | Per month / user | No |
| GENESYS PUREENGAGE | $ | Per month / user | Yes |
| I2X | $ | Per month / user | No |
Top 10 Alternatives & Competitors to Five9
– NICE CXone
– ZIWO
– RingCentral MVP
– Bitrix24
– CloudTalk
– CallTrackingMetrics
– PieSync
– intalk io
– Talkdesk
– ReadyMode
You can also take a look at other business apps, like our DonorPerfect review and our SurveyLegend review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Sales Software and Sales Management Software to find out which one is right for your needs. Discover how these Sales Acceleration Software compare to Five9 when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
