Freshcaller
Freshcaller : Reviews, Pricing, Features & Alternatives
$19.00
Freshcaller is a Call Center Software. Price : $19 (free trial available). Review Freshcaller : Overview & Pricing
Freshcaller Overview : Features, Pricing, Reviews & Alternatives
Freshcaller is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Freshcaller is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Online Meeting, IVR, Contact Center, Telemarketing, CRM, Help Desk, Sales Intelligence, VOIP …
Freshcaller price starts from $ 19 per user and per month (free trial available).
Freshcaller is call center software for small teams.
An efficient call center app for startups.
What is Freshcaller ?
It is a cloud-based call center solution best suited for customer service and sales teams. It’s easy to set up software that only requires an internet connection and a web browser to start supporting your customers. It allows you to buy local phone numbers and also has call masking to hide your existing number with another number. Also, it has shared lines that allow you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, calls in progress, and agent availability. It has an incoming caller ID feature, which provides detailed information such as caller details and their previous interactions.
Freshdesk Contact Center is a cloud-based solution to help businesses improve their customer experience in an easy and affordable way. Deploy a flexible and intelligent contact center in a few intuitive steps and without phone hardware. No matter where your agents log in, they have the right context for personalized conversations with customers. Powerful features like staggered IVRs, business hours, and holiday settings help your agents manage call volumes without compromising the customer experience. Reduce your resolution times with advanced, automated routing features and quickly route your customers to the right experts.
Freshcaller is a cloud-based PBX system through which you can buy free and local phone numbers in more than 40 countries. You can create personalized greetings based on specific call scenarios. The integrated interactive voice response (IVR) system allows you to provide a detailed set of options to callers. Queues in Freshcaller are powerful and allow you to scale intelligently based on your agent’s availability as well as your business hours settings.
Freshcaller is a modern reimagining of our everyday phone system for customer service, sales, IT, and HR teams. It acts as a central hub for all phone-related activities in an organization, allowing businesses to easily launch their call centers in minutes. As a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase phone hardware. Loved by over 3,000 customers, Freshcaller offers key features like customizable voice prompts, multi-level IVR (Phone Tree) system, smart escalations, preset and custom call center analytics, call recorder, context transfer via Notes , call monitoring, call hiding, conference calls, unlimited simultaneous calls and virtual phone numbers in more than 90 countries.
Freshcaller clientsUntappd, Travix,
Companies can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and talk to customers in real time. Your team will always engage in contextual conversations with your peers. Freshcaller allows you to forward your incoming calls to your mobile phone while you are on the go. Freshcaller is the perfect call center for startups and small teams. Now assign the courses to specific users in the list. Users can also set a start and end date, as well as a minimum passing grade, among other settings and preferences. Once users receive their training courses, they can take them on any of their web or mobile devices. The Capabiliti app is available on the Apple App Store and Android Play Store, and can be completely white-labeled at home.
Freshcaller is cloud-based phone system software for customer service, sales, IT, and HR teams. It acts as a central hub for all phone-related activities in an organization, allowing businesses to quickly launch their call centers. Freshcaller also allows businesses to set up virtual call centers without having to purchase phone hardware. It also allows businesses to control phone numbers, voicemail messages, personalized greetings, and call monitoring.
Freshcaller is cloud-based call center software designed for customer support and sales. It acts as a central hub for all telephony activities in an organization, allowing businesses to easily start their telephony operations in minutes. As a cloud-based phone system, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase phone hardware. Trusted by over 6,000 businesses, Freshcaller offers key features like customizable voice prompts, multi-level IVR (Phone Tree) system, smart escalations, preset and custom call center analytics, call recorder, context transfer via of notes, call monitoring, call hiding, conference calls, unlimited simultaneous calls and virtual phone numbers in more than 90 countries.
Freshcaller Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Freshcaller, and as you may have guessed from the title, this review will tell you more about Freshcaller’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Freshcaller Pros : Key Benefits
– Freshdesk Contact Center (formerly Freshcaller) helps manage call queues by allowing organizations to automate actions per number and automatically route calls to specific queues, agent groups, and more.
– Multilevel IVR to include all your departments/products/brands.
– Create custom voice messages and greetings by uploading a file, recording a custom message, or using Freshcaller’s text-to-speech converter to ask callers to record a voice message.
– Smart escalations to guide callers when your agents are busy or unavailable.
– Users can set up custom business hours for each department or team and operate call centers based on specific hours and days that suit their business.
– Businesses can purchase local business numbers for more than 90 countries, as well as offer toll-free numbers for Australia, Canada, Europe, the UK, and the US.
– Call masking to make your global team appear more local and closer to business.
– Call masking features allow businesses to establish their local presence by providing customers with a local number for a specific location, masking their direct line number.
– Call recording to analyze and improve your communication processes.
– Routing based on working hours to help you regulate your working hours.
Freshcaller Cons
– Con : Custom integrations can come at a price.
Freshcaller Features
Here is the list of the main features of this computer software :
– Outbound Call Center
– API
– Queue Management (Calls)
– Access Controls/Permissions
– Call Monitoring
– Activity Dashboard
– Predictive Dialer
– Activity Tracking
– Inbound Call Center
– Alerts / Escalation
– IVR Support
– Alerts/Notifications
– Live Chat
– Audio / Video Conferencing
– Concurrency Support
– Automatic Call Distribution
– Auto Call Recording
– Blended Call Center
– Progressive Dialer
– CRM
Main function & Pro Features
– Outbound Call Center
– API
– Queue Management (Calls)
– Access Controls/Permissions
– Call Monitoring
– Activity Dashboard
– Predictive Dialer
– Activity Tracking
– Inbound Call Center
– Alerts / Escalation
– IVR Support
– Alerts/Notifications
– Live Chat
– Audio / Video Conferencing
– Concurrency Support
– Automatic Call Distribution
– Auto Call Recording
– Blended Call Center
– Progressive Dialer
– CRM
Freshcaller Integrations
Freshcaller integrates with more than 1 applications & plugins like Website (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Freshcaller integrations
– Website
Freshcaller Pricing
The Freshcaller pricing plan starts from $ 19 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Freshcaller offers several pricing plans :
– Trial : $ 0,00 per user / per month
– Sprout : $ 19,00 per user / per month
– Blossom : $ 40,00 per user / per month
– Garden : –
– Premium : –
| Trial | Sprout | Blossom | Garden | Premium |
| $0,00 | $19,00 | $40,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Freshcaller Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 19,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Freshcaller is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
freshcaller is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Chinese, Spanish, French, Japanese, Russian, Dutch, Chinese …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +1 650 513 0514
Training options : Documentation, In Person, Live Online, Videos …
Industry & Customers
Who use Freshcaller ?
This software package is tailored to business needs : Public Administration, Non Profit, Entrepreneur …
This web-based application is recommended for trades : Administrative, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Blys, Pirate Studios, NJC, Travix …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Startup …)
Freshcaller Screenshots & Images : UI, dashboard …
Freshcaller Business Software Pricing
Freshcaller Features & Overview
Freshcaller Screenshot
Freshcaller Screenshot
Videos
Video #1
Video #2
Freshcaller Reviews
Here is our opinion on Freshcaller : this is an excellent call center software to know .
Freshcaller User Reviews & Ratings
Online and customer reviews of Freshcaller software are quite plentiful and overall very positive :
Overall rating : 4,7/5
Value for money : 3,6/5
Functionality : 3,5/5
Usefulness : 3,6/5
Ease of use : 3,6/5
User rating Excellent : 88%
User rating Very Good : 82%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
The main advantages of Freshcaller are its easy setup, real-time dashboards, and improved collaboration.
Popularity on social networks : 711 followers on Twitter
Your Customer Review on Freshcaller
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Freshcaller ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Cloud software for call centers (call centers) includes all applications dedicated to use in a call center: telephony, emails, sms, social networks, chat. Call center / call center software offers unified communications by linking telephony to computing. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the right services.
According to various sources, most used business software are : CallTrackingMetrics (market share : 15,50%), SAP Contact Center (0,40%), Vocalcom (0,20%), VICIdial (0,20%), Aspect Unified IP (0,20%), Noble Systems (0,20%), Cisco packaged contact center (0,10%), ConnectAndSell (0,10%), Synthetix (0,10%), Aspect Call Center (0,10%), IPscape (0,10%), Telax (0,10%)
Main functions are : Automatic call distribution, Interactive voice response, Computer telephony integration, Auto Dialers, Organize and prioritize service tickets, Expert directory
Main characteristics are : Freshchat, live chat, customer messaging, modern messaging, web chat app, site chat, intercom, intercom chat, zendesk chat, drift, web chat, caller id spoofing, caller id spoofing, calling, crazycall, prank, prank call, spoofing, spoofing, callerid, caller id, caller spoofing, caller id change caller, voice changer, voice changer, spoofing app, spoofingidentity, fun call, clearance, uk
Call Center Software Average Price : from $ 9,00 to $ 40,00 with an average price of $ 24,50 . We have identified more than 284 competitors on the market.
Call Center Software Review
Company details
Developed by FRESHCALLER, Inc. (@freshcaller on Twitter)
About Freshworks Inc: Freshworks Inc. is a multi-product SaaS company with over 100,000 customers worldwide. Our products are: Freshdesk (customer support software), Freshservice (IT service management software), Freshsales (CRM software), Freshcaller (call center software), Freshteam (applicant tracking software), Freshchat (customer messaging software) and Freshmarketer (conversion optimization). After)
HQ location : California
Founded in 2010
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : Freshchat | live chat | customer messaging | modern messaging | web chat application | cat on the site | intercom | chat on intercom | Zendesk chat | derivative …
Website : visit freshworks.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Freshcaller is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Freshcaller Alternatives
If you’re understanding the drawbacks and you’re looking for a Freshcaller alternative, there are more than 77 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Freshcaller Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| FRESHCALLER | $15 | Per month / user | Yes |
| AIRCALL | $30 | Per month / user | Yes |
| RINGCENTRAL OFFICE | $19,99 | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| TALKDESK | $ | Per month / user | No |
| NEXTIVA | $18,95 | Per month / user | Yes |
| CLOUDTALK | $25 | Per month / user | Yes |
| CALLHIPPO | $14 | Per month / user | No |
| BRIGHT PATTERN | $ | Per month / user | No |
| EVOICE | $6,25 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Freshcaller
– Five9
– RingCentral MVP
– Zendesk
– Bitrix24
– CloudTalk
– Knowlarity
– Ameyo
– CallCenterHosting
– InContact
– Ozonetel
Free Alternatives to Freshcaller
– Zendesk Talk
– VoxDesk
– Whelp
You can also take a look at other business apps, like our Ringostat review and our Adzooma review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to Freshcaller when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
