GoToAssist
GoToAssist : Reviews, Pricing, Features & Alternatives
$49.00
GoToAssist is a Screen Sharing Software. Price : $49 (free trial available). Review GoToAssist : Overview & Pricing
GoToAssist Overview : Features, Pricing, Reviews & Alternatives
GoToAssist is a Screen Sharing Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
GoToAssist is listed as a Screen Sharing Software and Sharing & Transfer Software for companies and is used for Customer Service, ITSM, Online CRM, Remote Support …
GoToAssist price starts from $ 49 per user and per month (free trial available).
GoToAssist Express offers web-based technical support solutions.
Build customer loyalty with fast support
Simple management of IT services.
What is GoToAssist ?
GoToAssist is remote assistance management software that helps businesses provide remote assistance to their customers anytime, anywhere. It allows IT technicians and administrators to access and control their end users’ computers to quickly resolve problems. Tech agents can turn your support chat or call into an online support session in no time. The software provides much-needed freedom to support staff, allowing them to attend to remote computers and servers even when the end user is not present. Agents can log in to any unattended machine whenever they want to troubleshoot. GoToAssist allows users to quickly launch a support session from a browser or desktop app of their choice. They can easily access customer system information, including software and hardware configurations. The software also allows you to receive and send files live or in unattended sessions and install updates, apply patches, etc. Support staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time.
GoToAssist is software designed to help IT professionals provide the comprehensive support they need to be able to deliver. It is ideal for software consulting companies, technology experts, and managed service providers. The software is useful because it allows you to instantly connect to computers or mobile devices through a remote system. In this way, you can help solve technical problems that may arise with this connection. GoToAssist can even be used to access servers or other systems without staff, allowing you to maximize productivity while updating software when an update is ready.
LogMeIn’s GoToAssist is remote management software for IT support professionals that supports remote access from any device (eg, mobile), the ability to connect to, control, and more unattended machines. For smaller teams that need fewer features, LogMeIn offers a similar product…
GoToAssist Express offers web-based technical support solutions.
Citrix GoToAssist is a complete cloud-based remote support, service desk and mobile solution. It is designed to intelligently route service requests and automatically prioritize them based on service parameters.
Review of the Gotoassistexpress program for remote control of the computer in the network. GoToAssist is software designed to help IT professionals provide the comprehensive support they need to be able to deliver. It is ideal for software consulting professionals… Read more
Review of the Gotoassistexpress program for remote control of the computer in the network. GoToAssist is software designed to help IT professionals provide the comprehensive support they need to be able to deliver. It is ideal for software consulting professionals… Read more
What is GoToAssist? GoToAssist is a popular customer support platform. It allows IT professionals, professionals and technicians to access devices remotely. This is useful for technical troubleshooting, as devices can be controlled remotely to diagnose problems faced by customers or co-workers. This is thanks to the screen sharing feature. Furthermore, the program allows users to share documents and communicate through chat sessions. Also, it doesn’t matter that both parties have machines running on different operating systems. It can even be done with mobile devices. Additionally, each session can be monitored to help technicians know how much time they spent on a particular problem or customer. Also, a unique feature of GoToAssist is that it supports collaboration. Multiple technicians can address support sessions. Additionally, transferring from one technician to another is also possible with the system. It also has built-in productivity capabilities through its central admin center. This allows users to assign tasks to people and configure permission settings for remote access.
Easy to implement and easy to use, GoToAssist Service Desk makes it easy to implement ITIL best practices. GoToAssist Service Desk lets you create online support portals so customers have a quick and easy way to find answers and get help. Your entire team can keep track of the help desk with comprehensive, centralized documentation and reporting. GoToAssist is a customer service solution that gives technicians and IT professionals remote capabilities to access and control devices, share documents, and initiate chat sessions. It is a complete remote assistance software that allows you to share your screen with your clients and offer real-time remote assistance on PC and Mac computers, as well as to and from mobile devices. Collaboration and task sharing are other GoToAssist features that support its remote capability. You can invite other technicians to support sessions and even transfer remote support sessions to other agents. Its central administration center allows you to assign tasks to your employees and grant them permissions to access remote computers. GoToAssist also provides session monitoring so you know how much time is covered for each task.
GoToAssist Review : Pros & Cons
Pros & Cons
When it comes to finding the right Screen Sharing tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is GoToAssist, and as you may have guessed from the title, this review will tell you more about GoToAssist’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
GoToAssist Pros : Key Benefits
– Unlimited Live User Support – With one click, you can turn a phone session into an online support session. Take control of end user PC and Mac devices.
– Equipment Management Center – Assign tasks to multiple technicians at once, grant them permissions, and decide which unattended machines they can access.
– Take control of unattended computers – Access unattended machines for emergency work or routine maintenance by deploying small software up front.
– Customer Initiated Support – Your customers can use the chat tool to connect with support representatives by integrating GoToAssist with your website, support community, or self-service portal.
– Remote support for mobile devices: Provide remote support from any iPhone, iPad or Android device. Organize chat sessions, update profiles and configure mobile devices.
– Session Reports – Take notes during the session, track time spent, save sessions and upload to your file for training and auditing purposes.
– Dynamic remote support: multi-session for up to 8 clients at a time, file transfer, restart/reconnect, invite other support representatives to a session, and transfer sessions.
GoToAssist Cons
– Con : Not always the cheapest option : Screen Sharing Software average cost is $ 21,43 .
– Con : Custom integrations can come at a price.
GoToAssist Features
Here is the list of the main features of this computer software :
– API
– Access Controls/Permissions
– Activity Dashboard
– Activity Tracking
– Asset Tracking
– Audit Management
– Change Management
– Chat/Messaging
– Communication Management
– Configuration Management
– Contact Database
– Contact Management
– Diagnostic Tools
– Email Management
– File Sharing
– File Transfer
– IT Asset Management
– Inbox Management
– Incident Management
– Interaction Tracking
Main function & Pro Features
– API
– Access Controls/Permissions
– Activity Dashboard
– Activity Tracking
– Asset Tracking
– Audit Management
– Change Management
– Chat/Messaging
– Communication Management
– Configuration Management
– Contact Database
– Contact Management
– Diagnostic Tools
– Email Management
– File Sharing
– File Transfer
– IT Asset Management
– Inbox Management
– Incident Management
– Interaction Tracking
GoToAssist Integrations
GoToAssist integrates with more than 1 applications & plugins like Zendesk (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 GoToAssist integrations
– Zendesk
GoToAssist Pricing
The GoToAssist pricing plan starts from $ 49 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
GoToAssist offers several pricing plans :
– Service Desk : $ 49,00 per user / per month
– Gotoassist : $ 55,00 per user / per month
– Professional : –
– Enterprise : –
– Premium : –
| Service Desk | Gotoassist | Professional | Enterprise | Premium |
| $49,00 | $55,00 | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
GoToAssist Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 49,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
GoToAssist is a cloud-based Screen Sharing platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
gotoassist is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Chinese, Spanish, French, Italian, Japanese, Portuguese, Spanish …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Email / Help Desk, Knowledge Base, Phone Support, Online Support …
Hotline : 1 855 263 2838
Training options : …
Industry & Customers
Who use GoToAssist ?
This software package is tailored to business needs : Non Profit, Medium Company, Large Company …
This web-based application is recommended for trades : Purchasing, Administrative, PR, Accounting …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Large Company, Medium Company, Non Profit …)
GoToAssist Screenshots & Images : UI, dashboard …
GoToAssist Business Software Pricing
GoToAssist Features & Overview
GoToAssist Screenshot
GoToAssist Screenshot
Videos
Video #1
Video #2
GoToAssist Reviews
Here is our opinion on GoToAssist : this is an excellent screen sharing software to recommend .
GoToAssist User Reviews & Ratings
Online and customer reviews of GoToAssist software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,1/5
Functionality : 4,3/5
Usefulness : 4,1/5
Ease of use : 4,1/5
User rating Excellent : 59%
User rating Very Good : 38%
User rating Average : 5%
User rating Poor : 0%
User rating Terrible : 0%
The main benefits of GoToAssist are its convenience, its intuitive user interface and its mobile support. Learn more about its benefits.
Popularity on social networks : 873 followers on LinkedIn
Your Customer Review on GoToAssist
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend GoToAssist ? What is your likelihood to renew ?
FAQs
Why use a Screen Sharing Software ?
Screen sharing software allows to share the screen of a computer with the participants of a meeting, a remote client.
According to various sources, most used business software are : Mikogo (market share : 0,10%), Cisco Spark (0,10%)
Main functions are : Taking Remote Control, Cursor tracking, 24/7 accessibility, Import – Export data, CRM, Workflow
Main characteristics are : real-time collaboration, remote computer control, remote desktop access, remote desktop support, screen sharing, web conferencing, desktop sharing, online meeting, online presentation, office and productivity, distance, share your screen, real-time collaboration, document annotations, Dropbox sync, event planning, Facebook integration, group chat, interactive whiteboard, live meeting, pdf presenter, project collaboration, real-time collaboration, remote file access, task management, team collaboration, communicationteam, ppt view, travel manager, task manager
Screen Sharing Software Average Price : from $ 8,00 to $ 49,00 with an average price of $ 21,43 . We have identified more than 18 competitors on the market.
Screen Sharing Software Review
Company details
Developed by LOGMEIN, Inc. (@gotoassist on Twitter)
HQ location : USA
Founded in 1997
Total revenue :
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Sharing & Transfer Software > Screen Sharing Software
Schema : SoftwareApplication > BusinessApplication
Tags : live support | remote support on request | remote control | remote desktop access | remote desktop support | technical support | support | customer support | Network and administration | Remote office …
Website : visit gotoassist.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on GoToAssist is independent in order to highlight the strengths and weaknesses of this Screen Sharing Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
GoToAssist Alternatives
If you’re understanding the drawbacks and you’re looking for a GoToAssist alternative, there are more than 17 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare GoToAssist Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| GOTOASSIST | $39 | Per month / user | Yes |
| GOTOMYPC | $35 | Per month / user | Yes |
| RESCUEASSIST | $55 | Per month / user | Yes |
| ANYDESK | $9,9 | Per month / user | Yes |
| LOGMEIN PRO | $30 | Per month / user | Yes |
| LOGMEIN RESCUE | $108,25 | Per month / user | Yes |
| GOTOMEETING | $12 | Per month / user | Yes |
| TEAMVIEWER | $ | Per month / user | Yes |
| IFTTT | $3 | Per month / user | No |
| ONLINE CHECK WRITER | $1 | Per month / user | Yes |
Top 10 Alternatives & Competitors to GoToAssist
– TeamViewer
– Freshdesk
– JIRA Service Management
– Halp
– Zendesk
– Mikogo
– Moxtra
– Cisco Spark
– Surfly
– GoToAssist
You can also take a look at other business apps, like our Minute7 review and our WebinarJam review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Sharing & Transfer Software to find out which one is right for your needs. Discover how these Screen Sharing Software compare to GoToAssist when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
