Groove
Groove : Reviews, Pricing, Features & Alternatives
$2.00
Groove is a Knowledge Base Software. Price : $2 (free trial available). Review Groove : Overview & Pricing
Groove Overview : Features, Pricing, Reviews & Alternatives
Groove is a Knowledge Base Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Groove is listed as a Knowledge Base Software and Document Management Software for companies and is used for Customer Service, Issue Tracking, Customer Satisfaction, Knowledge Management, Help Desk, Live Chat …
Groove price starts from $ 2 per user and per month (free trial available).
Groove’s shared inbox, knowledge base, and reports help your team deliver personal support at scale.
The leading software to contract your accounts
Groove is the leading sales engagement platform for businesses using Salesforce.
What is Groove ?
It’s a leading sales engagement platform trusted by over 40,000 sales professionals. Groove is designed for inbound and outbound sales teams. Help reps spend more time closing deals by streamlining every step of the sales process. A minimum of 5 users is required on your sales team, and Groove specializes in helping sellers engage with accounts, increase revenue, and grow the pipeline. It ensures that campaigns are not only timely but also maintain quality communication. With Groove, marketers can create multi-step campaigns called Flows that provide a better view of which prospects are responding. This feature also ensures that you deliver the right message to the right recipient at the right time. In addition, it also sends follow-up messages to potential clients and the collaboration of the entire team. Groove helps find the right solutions to fix errors by providing valuable system information. This also includes templates for call and email scripts and other sales activities. In general, it is a popular and widely used platform for sales management.
More than 70,000 people use Groove at some of the world’s largest and fastest-growing companies, including Google, BBVA, Atlassian, Uber and Capital One. Groove ranked first in G2 for customer satisfaction in five technology categories sales and was named to the Inc. 5000 list of America’s Fastest-Growing Private Companies for three years in a row. To learn more, visit learn more, go to groove.co.
Admin-Free Customer Relationships Groove puts all your important Salesforce data and features right in Gmail.
Create better customer experiences with Groove
Groove Customer Support is ticketing and knowledge base software for SaaS platforms and eCommerce businesses.
#1 Sales Engagement Platform for Salesforce and Gmail Users. Groove helps managers, reps, and operations sell smarter and increase revenue by up to 25%. Our solution enables the entire sales organization… Read more
#1 Sales Engagement Platform for Salesforce and Gmail Users. Groove helps managers, reps, and operations sell smarter and increase revenue by up to 25%. Our solution enables the entire sales organization… Read more
Groove is a help desk software solution that allows service agents to easily organize all their tickets and communications. As support tickets arrive through a portal, the program can assign agents to them as needed, provide a collaborative space for notes, and monitor the status of each ticket. If users need help from a third party, they can recruit new people through email forwarding.
For more urgent requests from important clients, the system can prioritize these cases to the highest level. The product can further save all notes about calls and contacts, and users can create workflows related to ticketing. Finally, Groove can distribute predefined responses for the most basic types of service requests.
What is Groove? Groove is a sales engagement platform used by inbound and outbound sales teams to track results, communicate with accounts, and generate revenue. It keeps your data centralized and consistent in one place for your entire business organization. Configured around the needs of your sales teams, it gives you the right set of features to grow your pipeline and sell smarter. Some of their main products include campaign automation, sales analytics, email and calendar integration, and account-based sales. Groove also shows you actionable analytics so you can immediately act on what needs to be adjusted or replaced. What sets Groove apart from other products is its association with Salesforce. The deep integration between the two systems saves you time and money when transferring information and analyzing important data. Having quick access to your most important data speeds decision making and increases productivity, and Groove can be a useful tool for that.
Groove is cloud-based help desk software for small businesses. It helps businesses communicate with their customers through email, live chat, social media, and phone calls. Key features include ticketing, live chat, knowledge management, reporting tools, and customer self-service. Groove allows users to converse with their customers across multiple channels through a single platform. Reporting dashboards show customer service metrics such as average service time and response type, as well as trends for complaints, errors, and requests. Users can create an online knowledge base for customers. Groove also offers support widgets on the site, such as FAQs, contact forms, and live chat. The software supports various integrations, including Slack, Zapier, Facebook, and Twitter.
Groove Review : Pros & Cons
Pros & Cons
When it comes to finding the right Knowledge Base tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Groove, and as you may have guessed from the title, this review will tell you more about Groove’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Groove Pros : Key Benefits
– Assign tickets to colleagues, insert canned responses, add private notes, and more.
– Sales automation
– Folders keep your support emails organized.
– email sync
– Complete chat history for each customer in one place.
– Over a dozen apps to tailor Groove to your needs.
– personalized emails
– Metrics to help your team compare, set goals, and improve.
– sales team activity
– Models
Groove Cons
– Con : Custom integrations can come at a price.
Groove Features
Here is the list of the main features of this computer software :
– Management of an online store – e-commerce site
– Helpdesk
– Workflow Management
– API
– Lead Scoring
– Access Controls/Permissions
– Call Monitoring
– Alerts / Escalation
– Content Management
– Auto-Responders
– Template Management
– Automated Routing
– Drip Campaigns
– CRM
– Mailing List Management
– Call Center Management
– Contact Management
– Cataloging/Categorization
– A/B Testing
– Chat/Messaging
Main function & Pro Features
– Management of an online store – e-commerce site
– Helpdesk
– Workflow Management
– API
– Lead Scoring
– Access Controls/Permissions
– Call Monitoring
– Alerts / Escalation
– Content Management
– Auto-Responders
– Template Management
– Automated Routing
– Drip Campaigns
– CRM
– Mailing List Management
– Call Center Management
– Contact Management
– Cataloging/Categorization
– A/B Testing
– Chat/Messaging
Groove Integrations
Groove integrates with more than 47 applications & plugins like Insightly, ProjectManager.com and AskNicely (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Groove integrations
– Slack
– Trello
– WordPress
– Mailchimp
– GitHub
– HubSpot Marketing Hub
– Shopify
– Stripe
– HubSpot CRM
– Zoho CRM
– Zapier
– Facebook for Business
– Constant Contact
– SharpSpring from Constant Contact
– Twitter
– Talkdesk
– Olark
– Campaign Monitor
– Robly
– Help Desk Migration
Groove Pricing
The Groove pricing plan starts from $ 2 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Groove offers several pricing plans :
– Groove : $ 2,00 per user / per month
– Start : $ 12,00 per user / per month
– Professional : $ 32,00 per user / per month
– Enterprise : –
– Premium : –
| Groove | Start | Professional | Enterprise | Premium |
| $2,00 | $12,00 | $32,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : No free plan
Freemium : No information
Starting price : $ 2,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Groove is a cloud-based Knowledge Base platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
groove is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Spanish, French, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Email / Help Desk, Phone Support, Online Support …
Hotline : 650 900 8145
Training options : Documentation, Videos, Webinars …
Industry & Customers
Who use Groove ?
This software package is tailored to business needs : Non Profit, Medium Company, Large Company …
This web-based application is recommended for trades : IT …
This cloud software is used in the sectors : e-commerce …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : TraderInteractive, Enterprise Bank and Trust, PopularPays, Brooksource, Prezi, Google, TIBCO …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Startup …)
Groove Screenshots & Images : UI, dashboard …
Groove Business Software Pricing
Groove Features & Overview
Groove Screenshot
Videos
Video #1
Groove Reviews
Here is our opinion on Groove : this is a great knowledge base software to trust .
Groove User Reviews & Ratings
Online and customer reviews of Groove software are quite plentiful and overall very positive :
Overall rating : 4,8/5
Value for money : 4,3/5
Functionality : 3,9/5
Usefulness : 4,3/5
Ease of use : 4,3/5
User rating Excellent : 85%
User rating Very Good : 14%
User rating Average : 1%
User rating Poor : 0%
User rating Terrible : 0%
Groove is a trusted solution for sales teams. To give you an idea of its advantages, here are some examples:
Popularity on social networks : 23111 followers on LinkedIn
Your Customer Review on Groove
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Groove ? What is your likelihood to renew ?
FAQs
Why use a Knowledge Base Software ?
Knowledge base software is a tool that helps users create and manage a support website where customers can search for issues and find answers on their own. The software also allows managers to understand search trends and thus come up with more topic ideas for the support website.
According to various sources, most used business software are : ScreenSteps (market share : 0,10%)
Main functions are : Website management, CMS integration, Reports, Multilingual support, 24/7 accessibility, Import – Export data
Main characteristics are : knowledge base, help authoring, document management, knowledge management, knowledge base, adobe robohelp, robohelp, new robohelp, help authoring tool, responsive html5 template, media authoring tool, html5 one-click publishing, one-click clicks, html5 publishing, contextual help, adobe help authoring tool, adobe hr, adobe robohelp 2015, adobe robohelp 2015, adobe hr 2017, adobe robohelp 2019, adobe hr 2019, sales, salesforce integration, manager relationship management, Gmail integration, CRM, Salesforce integration, knowledge base software, knowledge management software
Knowledge Base Software Average Price : from $ 2,00 to $ 499,00 with an average price of $ 131,83 . We have identified more than 22 competitors on the market.
Knowledge Base Software Review
Company details
Developed by GROOVE, Inc. (@groove_co on Twitter)
HQ location : USA
Founded in 2014 by Chris Rothstein
Total revenue : $5199996
Fundings : Û 3_800_000
Industry : B2B SaaS company
Software Category : Collaboration & Productivity Software > Document Management Software > Knowledge Base Software
Schema : SoftwareApplication > BusinessApplication
Tags : sales | Salesforce integration | customer relationship manager | Gmail integration | CRM | Salesforce integration …
Website : visit groove.co
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Groove is independent in order to highlight the strengths and weaknesses of this Knowledge Base Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Groove Alternatives
If you’re understanding the drawbacks and you’re looking for a Groove alternative, there are more than 33 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Groove Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| GROOVE | $ | Per month / user | No |
| OUTREACH | $ | Per month / user | No |
| GROVE HR | $ | Per month / user | No |
| SALESLOFT | $ | Per month / user | No |
| APOLLO.IO | $15 | Per month / user | Yes |
| VANILLASOFT | $80 | Per month / user | Yes |
| CIRRUS INSIGHT | $7 | Per month / user | Yes |
| YESWARE | $15 | Per month / user | Yes |
| MIXMAX | $9 | Per month / user | Yes |
| PERSISTIQ | $59 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Groove
– Zendesk
– LiveAgent
– Vivantio
– Zoho Desk
– Bitrix24
– Odoo Sales
– SalesLoft
– Sales Creatio
– Xactly
– Outreach
Free Alternatives to Groove
– Apollo.io
– Mixmax
– Adapt Engage
SaaS alternatives
Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.
FreshDesk : Freshdesk is an on-demand customer service software that works across multiple support channels.
UserVoice : UserVoice creates easy-to-use customer engagement tools that help businesses understand and engage with their customers more positively and build lasting relationships with them.
Help Scout : With best-in-class reporting, a built-in knowledge base, 50+ integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers.
Desk.com : Desk.com lets you see all of your customers in one place and engage with them across all of your support channels (Twitter, Facebook, phone, email, chat, and chat rooms) in one easy-to-use desktop. Be there for your customers, anytime, anywhere.
You can also take a look at other business apps, like our BrightHR review and our Quip review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Collaboration & Productivity Software and Document Management Software to find out which one is right for your needs. Discover how these Knowledge Base Software compare to Groove when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
