Help Desk Premier
Help Desk Premier : Reviews, Pricing, Features & Alternatives
$995.00
Help Desk Premier is a Help Desk Software. Price : $995 (free trial available). Review Help Desk Premier : Overview & Pricing
Help Desk Premier Overview : Features, Pricing, Reviews & Alternatives
Help Desk Premier is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Help Desk Premier is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Sales CRM CRMs …
Help Desk Premier price starts from $ 995 per user and per month (free trial available).
Help Desk Premier is powerful yet low-cost help desk software for organizations of all sizes. It is also well suited to ITIL-based service desks.
Simplified support software
What is Help Desk Premier ?
Help Desk Premier is easy-to-use IT support software that can be installed on your network in minutes (we’ll even do it for you) or hosted on our servers. Regardless of the type of industry you serve, your organization depends on powerful tools to deliver the best customer service experience. BrightBox Solutions provides a flexible, scalable, and easy-to-use solution to give you a versatile way to stay ahead of the curve. Our professional edition is free for up to two users, but if your needs are more robust, our enterprise edition offers the features you need without breaking the bank.
Help Desk Premier Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Help Desk Premier, and as you may have guessed from the title, this review will tell you more about Help Desk Premier’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Help Desk Premier Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Help Desk Premier Cons
– Con : Not always the cheapest option : Help Desk Software average cost is $ 89 .
– Con : Custom integrations can come at a price.
Help Desk Premier Features
Here is the list of the main features of this computer software :
– Personalization
– Helpdesk
– Incident Management
– Surveys & Feedback
– Automated Routing
– Social Media Integration
– Customizable Branding
– Live Chat
– Document Storage
– Knowledge Base
– Alerts (Escalation)
– Multi-Channel Communication
– Known Issue Management
– Ticket Management
– Community Forums
– Self Service Portal
– Macros (Templated Responses)
– Contract (SLA Management)
Main function & Pro Features
– Cloud Services
Help Desk Premier Integrations
Help Desk Premier may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Help Desk Premier Pricing
The Help Desk Premier pricing plan starts from $ 995,00 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Help Desk Premier offers several pricing plans :
– Premier Help Desk : $ 995,00 per user / per year
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Premier Help Desk | Start | Professional | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per year | Per year | Per year | Per year | Per year |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : One time licence
Free trial : Available
Free plan : No information
Freemium : No information
Starting price : $ 995,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Help Desk Premier is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
help-desk-premier is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use Help Desk Premier ?
This software package is tailored to business needs : Medium Company, Large Company, SME …
This web-based application is recommended for trades : Management, Marketing, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Entrepreneur, Freelancer, Large Company …)
Help Desk Premier Screenshots & Images : UI, dashboard …
Help Desk Premier Business Software Pricing
Help Desk Premier Features & Overview
Help Desk Premier Screenshot
Videos
This video is no longer available
Help Desk Premier Reviews
Here is our opinion on Help Desk Premier : this is a great help desk software to know .
Help Desk Premier User Reviews & Ratings
Online and customer reviews of Help Desk Premier software are quite plentiful and overall very positive :
Overall rating : 5/5
Value for money : 5/5
Functionality : 5/5
Usefulness : 5/5
Ease of use : 5/5
User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Help Desk Premier
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Help Desk Premier ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by HELP, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit helpdesksoftware.biz
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Help Desk Premier is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Help Desk Premier Alternatives
If you’re understanding the drawbacks and you’re looking for a Help Desk Premier alternative, there are more than 55 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Help Desk Premier Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| HELP DESK PREMIER | $ | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Help Desk Premier
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
– Callbell
– Moovapps Customer Service Port
– Zoho Desk
– Dixa
– Service Net
Free Alternatives to Help Desk Premier
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our Expandly review and our HelpMonks review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Help Desk Premier when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
