Freshdesk
Freshdesk : Reviews, Pricing, Features & Alternatives
$18.00
Freshdesk is a Customer Service & Support Software. Price : $18 (free trial available). Review Freshdesk : Overview & Pricing
Freshdesk Overview : Features, Pricing, Reviews & Alternatives
Freshdesk is a Customer Service & Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Freshdesk is listed as a Customer Service & Support Software and Customer Management Software for companies and is used for CRM, Knowledge Management, ITSM, Remote Support, Help Desk …
Freshdesk price starts from $ 18 per user and per month (free trial available).
Freshdesk is intuitive, feature-rich, and affordable customer service software designed for businesses of all sizes.
Redefine your customer service
Freshdesk is cloud-based customer service software.
What is Freshdesk ?
A cloud-based customer support software that offers an all-in-one solution for business needs to provide exceptional support. Freshdesk is suitable for service providers such as insurance, health, real estate, etc. It offers a lot of features and customization features like multi-channel help desks, ticketing, SLA management, self-service portals, SEO-ready FAQ section, smart automations, full customization that increases productivity. Its price is affordable and free for life for the first three agents.
Freshdesk is an award-winning online support software that allows you to support customers via email, phone, web, or even through your company’s Twitter and Facebook page. With Freshdesk, there’s nothing to download or install, you don’t have to worry about server updates/patches, and your agents can help customers from anywhere. Popular features include:
– Integrated knowledge base and self-service portal
– Automations: ticket routing, scenario automations, smart suggestions
– Community portal with idea management and voting
– Multi-product / Multi-brand / multi-site support
– Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM, Salesforce, Zoho CRM, Google Contacts, Highrise, Jira
– Service level agreements
– Multilingual and multi – time zone support
– Satisfaction surveys
– Rankings,
Take your support out of chaos to control Tired of the hassle of firefighting support every day? Freshdesk prevents you from blindly running after issues and gets your customer support issues under control.
Freshdesk Inc. is a California-based cloud-based software provider. The company’s flagship product is Freshdesk, a customer service software that brings together multiple communication channels, such as email, phone, and social media, and facilitates business communication with customers. The software also allows companies to analyze the quality of their after-sales support on a wide range of parameters.
Freshdesk is SaaS-based customer service software for businesses of all sizes. The provider’s value proposition is that Freshdesk is affordable and free for all agents. There are four other plans that contain many features. The seller says…
Freshdesk is a complete cloud-based customer support solution that offers everything a business needs to provide exceptional support. Unlike competitive products with high price tiers and hidden channels, Freshdesk is affordably priced and free forever for the first three agents. Designed with a focus on usability, Freshdesk offers all the tools a business needs to impress customers: robust multi-channel capability, built-in game mechanics to increase agent productivity, smart automations, and more. More than 80,000 businesses of all sizes, from startups to corporations, use Freshdesk to streamline their support processes.
Freshdesk is part of the Freshworks family of products, whose products include Freshservice IT service management software , CRM Freshsales, etc. – with more than 100,000 customers worldwide, including Cisco, Honda, 3M, The Atlantic and QuizUp. Freshdesk Buyer’s Guide Download the Freshdesk Buyer’s Guide with reviews and more. Updated: September 2021Freshdesk customersHonda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberFreshdesk Video
Freshdesk is a complete cloud-based customer support solution that offers everything a business needs to provide exceptional support. Unlike competitive products with high price tiers and hidden channels, Freshdesk is affordably priced and free forever for the first three agents. Designed with a focus on usability, Freshdesk offers all the tools a business needs to impress customers: robust multi-channel capability, built-in game mechanics to increase agent productivity, smart automations, and more. More than 80,000 businesses of all sizes, from startups to corporations, use Freshdesk to streamline their support processes.
Freshdesk is part of the Freshworks family of products, whose products include Freshservice IT service management software , CRM Freshsales, etc. – with more than 100,000 customers worldwide, including Cisco, Honda, 3M, The Atlantic and QuizUp. Freshdesk Buyer’s Guide Download the Freshdesk Buyer’s Guide with reviews and more. Updated: September 2021Freshdesk customersHonda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberFreshdesk Video
Freshdesk Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Service & Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Freshdesk, and as you may have guessed from the title, this review will tell you more about Freshdesk’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Freshdesk Pros : Key Benefits
– Intuitive user interface – Creating a Freshdesk account and getting familiar with the tool is an effortless experience thanks to the smooth and easy-to-navigate user interface.
– Multi-Channel – Manage all your support conversations in one place.
– Improved productivity: Freshdesk was designed to help agents stay as productive as possible and comes with powerful automations that reduce repetitive tasks.
– Productivity: Increase team engagement and productivity.
– Omnichannel capabilities: Stay on top of email, web, phone, chat, and social media requests from a single location and automatically route requests from different channels to the right agents.
– 24/7 support: Freshdesk offers 24/7 support via email, phone, and chat.
– Self-service: It is possible to create a self-service experience that supports the user’s brand.
– Expanded Capabilities – Do more with Freshdesk by connecting tools from the Freshdesk Marketplace, which hosts over 500 apps, including Salesforce, Jira, WordPress, and Shopify.
– Reporting – Measure and track performance using reports.
– Integration: Extend user support capabilities with integrations.
Freshdesk Cons
– Con : Custom integrations can come at a price.
Freshdesk Features
Here is the list of the main features of this computer software :
– Gamification
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Surveys & Feedback
– Activity Dashboard
– Contract (SLA Management)
– Activity Tracking
– Alerts (Escalation)
– Alerts / Escalation
– Document Storage
– Alerts/Notifications
– Social Media Integration
– Appointment Management
– Customizable Branding
– Archiving & Retention
– Known Issue Management
– Assignment Management
– Community Forums
Main function & Pro Features
– Gamification
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Surveys & Feedback
– Activity Dashboard
– Contract (SLA Management)
– Activity Tracking
– Alerts (Escalation)
– Alerts / Escalation
– Document Storage
– Alerts/Notifications
– Social Media Integration
– Appointment Management
– Customizable Branding
– Archiving & Retention
– Known Issue Management
– Assignment Management
– Community Forums
Freshdesk Integrations
Freshdesk integrates with more than 61 applications & plugins like Grammarly Business, HubSpot Marketing Hub and Shopify (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Freshdesk integrations
– Google Drive
– Slack
– Trello
– WhatsApp
– Dropbox Business
– Gmail
– Google Workspace
– Zoom Meetings
– WordPress
– Google Forms
– Mailchimp
– TeamViewer
– Salesforce Sales Cloud
– SurveyMonkey
– Google Analytics 360
– OneDrive
– Basecamp
– Jira
– GitHub
– Microsoft Teams
Freshdesk Pricing
The Freshdesk pricing plan starts from $ 18 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Freshdesk offers several pricing plans :
– Sprout : $ 0,00 per user / per month
– Blossom : $ 18,00 per user / per month
– Garden : $ 34,00 per user / per month
– Estate : $ 48,00 per user / per month
– Forest : $ 86,00 per user / per month
| Sprout | Blossom | Garden | Estate | Forest |
| $0,00 | $18,00 | $34,00 | $48,00 | $86,00 |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Freshdesk Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 18,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Freshdesk is a cloud-based Customer Service & Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
freshdesk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +1 (866) 832-3090
Training options : Documentation, Live Online, Videos, Webinars …
Industry & Customers
Who use Freshdesk ?
This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like United Kingdom …
This web-based application is recommended for trades : PR, Marketing …
This cloud software is used in the sectors : Software, Information Technology and Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Kern High School District, Westcon-Comstor, Roseville Joint Union High School District, Bridgestone, Hamleys, Pearson, Lesley University …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Customer Service software, Highly Rated Help Desk software, and Part of World’s fastest growing SaaS companies according to SaaS 1000 .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Non Profit, Public Administration, Shop Manager …)
Freshdesk Screenshots & Images : UI, dashboard …
Freshdesk Business Software Pricing
Freshdesk Features & Overview
Freshdesk Screenshot
Freshdesk Screenshot
Videos
Video #1
Video #2
Freshdesk Reviews
Here is our opinion on Freshdesk : this is an excellent customer service & support software to recommend .
Freshdesk User Reviews & Ratings
Online and customer reviews of Freshdesk software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,3/5
Functionality : 4,2/5
Usefulness : 4,35/5
Ease of use : 4,55/5
User rating Excellent : 64%
User rating Very Good : 29%
User rating Average : 4%
User rating Poor : 1%
User rating Terrible : 3%
FreshDesk ticket system is easy to use and comes with many useful features
Popularity on social networks : 11292 followers on LinkedIn
Your Customer Review on Freshdesk
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Freshdesk ? What is your likelihood to renew ?
FAQs
Why use a Customer Service & Support Software ?
Content gamification software improves user engagement through fun activities and rewards. Content gamification software aims to make fun, through games, documents and business applications.
According to various sources, most used business software are : Influitive (market share : 2,40%)
Main functions are : Attention improvement, Game creation, Card traceability / dependency, Social integration, Support via email, Help Desk CRM Integration
Main characteristics are : Customer relationship, tech support software, tech support online, tech support software, tech support system, tech support software, customer support software, tech support app, tech support, freshdesk, tech support, tech support, management Social Media, Software as a Service, Surveys, Team Collaboration, Ticketing, Ticketing System, Ad Free, Customer Feedback, Customer Service, Office and Productivity, Software as a Service, Team Collaboration, Free Advertising, Card traceability, dependency, Social integration, Email support, Help desk CRM integration
Customer Service & Support Software Average Price : from $ 18,00 to $ 86,00 with an average price of $ 46,50 . We have identified more than 44 competitors on the market.
Customer Service & Support Software Review
Company details
Developed by FRESHWORKS, Inc. (@freshdesk on Twitter)
About Freshworks Inc: Freshworks Inc. is a multi-product SaaS company with over 100,000 customers worldwide. Our products are: Freshdesk (customer support software), Freshservice (IT service management software), Freshsales (CRM software), Freshcaller (call center software), Freshteam (applicant tracking software), Freshchat (customer messaging software) and Freshmarketer (conversion optimization). After)
HQ location : USA
Founded in 2010 by Girish Mathrubootham
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software
Schema : SoftwareApplication > BusinessApplication
Tags : Customer relations | technical support software | online technical support | technical support software | technical support system | technical support software | customer support software | tech support app | technical support | freshdesk …
Website : visit freshdesk.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Freshdesk is independent in order to highlight the strengths and weaknesses of this Customer Service & Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Freshdesk Alternatives
If you’re understanding the drawbacks and you’re looking for a Freshdesk alternative, there are more than 52 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Freshdesk Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| FRESHDESK | $15 | Per month / user | Yes |
| FRESHDESK MESSAGING (FORMERLY FRESHCHAT) | $999 | Per month / user | Yes |
| INTERCOM | $59 | Per month / user | Yes |
| JIRA | $6,25 | Per month / user | Yes |
| SALESFORCE | $25 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| FRESHSERVICE | $19 | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Freshdesk
– Zendesk
– Zoho Desk
– Salesforce Service Cloud
– JIRA Service Management
– Jira
– Salesforce Service Cloud
– Zoho Desk
– Help Scout
– Zendesk
– Teamwork Desk
Free Alternatives to Freshdesk
– Zoho Desk
– LiveAgent
– osTicket
SaaS alternatives
Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.
Zoho Desk : You put customer service at the heart of your business. It is the industry’s first context-aware help desk software that helps businesses focus on the customer.
Happyfox : HappyFox is a hosted customer support software that centralizes customer inquiries across multiple channels through the ticketing system. This reduces response time to customers from days to hours.
Desk.com : Desk.com lets you see all of your customers in one place and engage with them across all of your support channels (Twitter, Facebook, phone, email, chat, and chat rooms) in one easy-to-use desktop. Be there for your customers, anytime, anywhere.
Freshservice : Cloud-based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
You can also take a look at other business apps, like our Mailchimp review and our Gotomeeting review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Customer Service & Support Software compare to Freshdesk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
