HelpRealm
HelpRealm : Reviews, Pricing, Features & AlternativesHelpRealm is a Help Desk Software. Review HelpRealm : Overview & Pricing
HelpRealm Overview : Features, Pricing, Reviews & Alternatives
HelpRealm is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
HelpRealm is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Help Desk …
HelpRealm prices are available on demand .
Easily create support requests
What is HelpRealm ?
HelpRealm is a SaaS service support system that allows you to create support requests using your personal workspace contact form where you specify textual content and attachments. The system creates a seamless communication platform for small, autonomous teams. Extensively manage groups, agents, and other system settings while notifying users of ticket events via email. This platform supports features like personal support contact form, unlimited number of tickets/agents/groups, multiple ticket types/status/priorities, different agent roles, ticket routing via groups, custom ticket contact form, personal customer FAQ, Gravatar support, multiple language ready, and more. The software offers modules for protection against XSS, SQL injection, CSRF and spam. It also provides users with a client view that helps them see what the ticketing pages would look like for visitors. A customer can view a form to generate tickets or access a personal page where all ticket information and conversion details will be displayed.
![HelpRealm Review HelpRealm Review](https://www.saas-alternatives.com/wp-content/uploads/2022/10/helprealm-review.webp)
HelpRealm Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is HelpRealm, and as you may have guessed from the title, this review will tell you more about HelpRealm’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
HelpRealm Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
HelpRealm Cons
– Con : Not always the cheapest option : Help Desk Software average cost is $ 89 .
– Con : Custom integrations can come at a price.
HelpRealm Features
Here is the list of the main features of this computer software :
– Incident Management
– Document Storage
– Surveys & Feedback
– Automated Routing
– Social Media Integration
– Self Service Portal
– Multi-Channel Communication
– Customizable Branding
– Known Issue Management
– Alerts (Escalation)
– Contract (SLA Management)
– Macros (Templated Responses)
– Ticket Management
– Knowledge Base
– Live Chat
– Community Forums
Main function & Pro Features
– Cloud Services
HelpRealm Integrations
HelpRealm may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
HelpRealm Pricing
The HelpRealm pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
HelpRealm offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
Free Trial | Start | Professional | Enterprise | Premium |
$0 | Price on demand | Price on demand | Price on demand | Price on demand |
Per month | Per month | Per month | Per month | Per month |
Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
![Software Pricing Plan Software Pricing Plan](https://www.saas-alternatives.com/wp-content/uploads/2022/10/saas-alternatives-pricing.webp)
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : Freemium
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
HelpRealm is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
helprealm is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use HelpRealm ?
This software package is tailored to business needs : Freelancer, Small Company …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, Medium Company …)
HelpRealm Screenshots & Images : UI, dashboard …
![HelpRealm Review HelpRealm Review](https://www.saas-alternatives.com/wp-content/uploads/2022/10/helprealm-review.webp)
HelpRealm Business Software Pricing
![HelpRealm Features HelpRealm Features](https://www.saas-alternatives.com/wp-content/uploads/2022/10/saas-alternatives-screenshot-2.webp)
HelpRealm Features & Overview
![HelpRealm Screenshot HelpRealm Screenshot](https://www.saas-alternatives.com/wp-content/uploads/2022/10/saas-alternatives-screenshot-3.webp)
HelpRealm Screenshot
Videos
This video is no longer available
HelpRealm Reviews
Here is our opinion on HelpRealm : this is a simple help desk software to discover .
HelpRealm User Reviews & Ratings
Online and customer reviews of HelpRealm software are quite plentiful and overall negative :
Overall rating : 1,7/5
Value for money : 1,7/5
Functionality : 1,7/5
Usefulness : 1,7/5
Ease of use : 1,7/5
User rating Excellent : 0%
User rating Very Good : 20%
User rating Average : 50%
User rating Poor : 20%
User rating Terrible : 10%
Popularity on social networks :
Your Customer Review on HelpRealm
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend HelpRealm ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 .
![Help Desk Software Review Help Desk Software Review](https://www.saas-alternatives.com/wp-content/uploads/2022/10/best-help-desk-software-reviews.webp)
Help Desk Software Review
Company details
Developed by HELPREALM, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website :
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on HelpRealm is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
HelpRealm Alternatives
If you’re understanding the drawbacks and you’re looking for a HelpRealm alternative, there are more than 5 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to HelpRealm
– Zoho Desk
– SysAid
– LiveAgent
– monday
– TeamSupport
You can also take a look at other business apps, like our HelpRange review and our Helppie review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to HelpRealm when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !